Skill Building for New Area Reps

Training Notes ,[object Object],[object Object],[object Object]

YFU USA SKILL BUILDING B For use with Webinar Audience: New Area Representatives One Hour December 2011 Kathy Ulm With excerpts from work by M. Henderson, M. Burgess, T. Kilcoyne Handouts needed for this training : Communication Structure of YFU District Communication Information Gathering Form Active Listening Case Documentation What to Report

GOALS ,[object Object],[object Object],[object Object],[object Object]

Assumptions ,[object Object],[object Object],[object Object]

Lines of Communication in YFU ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Communication Hierarchy, con’d ,[object Object],[object Object]

Confidentiality ,[object Object],[object Object],[object Object],[object Object]

Establishing Personal Contact ,[object Object]

Analyzing the Scenario ,[object Object],[object Object],[object Object],[object Object],[object Object]

Where Did This AR Go Wrong? ,[object Object],[object Object],[object Object],[object Object]

In Many Cases… ,[object Object],[object Object],[object Object]

Establishing Appropriate Personal Contact ,[object Object],[object Object],[object Object]

Establishing Contact, con’d ,[object Object],[object Object],[object Object]

Establishing Contact, con’d ,[object Object],[object Object],[object Object],[object Object],[object Object]

Active Listening ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Active Listening, con’d ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Active Listening, con’d ,[object Object],[object Object],[object Object],[object Object]

Other Basic Listening Skills ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Please Note ,[object Object],[object Object],[object Object]

Appropriate Documentation ,[object Object],[object Object],[object Object],[object Object]

Significant Problems Can Occur When… ,[object Object],[object Object],[object Object],[object Object]

How to Report and To Whom ,[object Object],[object Object],[object Object],[object Object]

How to Report, con’d ,[object Object],[object Object],[object Object],[object Object]

How to Report, con’d ,[object Object],[object Object]

What to Report ,[object Object],[object Object],[object Object],[object Object],[object Object]

What to Report, con’d ,[object Object],[object Object],[object Object],[object Object]

SUMMARY ,[object Object],[object Object],[object Object]

Skill Building for New Area Reps

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