Simplesat is a fun and engaging survey tool for service businesses to collect insightful and actionable customer feedback. It is straightforward and has highly customizable surveys that provide headache-free ways to create CSAT, CES (Customer Effort Score), and NPS (Net Promoter Score) feedback surveys. ________________ In this guide you will learn: • Why you should care about customer satisfaction • The importance of collecting feedback proactively • How to engage with customers who leave feedback • How to leverage positive customer feedback • How to share feedback internally with your team • How to visualize feedback • How to automate the process