Simplesat is a fun and engaging survey tool for service businesses to collect insightful and actionable customer feedback. It is straightforward and has highly customizable surveys that provide headache-free ways to create CSAT, CES (Customer Effort Score), and NPS (Net Promoter Score) feedback surveys. _____________________ In this guide you will learn: A. Survey triggers: when to ask for feedback? 1. Event-based surveys 2. Time-based surveys 3. Surveys with automated delays (AKA. event-based and scheduled surveys) B. Channels of communication: where to share your survey? 1. Email surveys 2. Web surveys and in-app surveys 3. Direct messaging 4. Links and QR codes 5. Physical kiosks C. What else can you do to ensure clear communication?