The document outlines key IT trends and management concerns for 2012, highlighting the impact of economic factors, globalization, and emerging technologies like cloud computing and big data. It notes a cautious approach to IT budgets, with a shift toward offshore hiring and a focus on aligning IT with business objectives. Additionally, it discusses IT staffing, salary trends, and the allocation of budgets towards various technologies and training, emphasizing the need for effective IT-business alignment.

1. 2012 IT TRENDS
Jerry Luftman Ph.D.
SIM VP Chapter Relations & Academic Affairs, & NJ Chapter President Emeritus
Professor & Executive Director
Global Institute for IT Management
www.globaliim.com
jluftman@globaliim.com
201-787-9509

2. Economy
Globalization Big Data/BI
Sourcing Models Mobile, Social NW
(+ aging workforce, Millennials)
Consumerization,
Natural Disasters BYOD, Apps
Politics Cloud/Virtualization
New Markets
Terrorism/War(s)
THE
PERFECT STORM
IT
Global Institute for IT Management

3. 6 IT HEADLINES
1. Focus on Swiftly Reducing Business Expenses &
Revenue Generating Applications
2. Budgets, Hiring, & Salaries More Cautious;
Uncertainty vs Less Certain
3. Domestic Hiring & Outsourcing Declining
Offshore Hiring & Outsourcing on the Rise
4. Increased Attention to IT Infrastructure
Spending
5. Growing Cloud & Consumerization of IT
6. IT Business Alignment Fundamental

4. TOP 10 2012 IT MANAGEMENT CONCERNS
1 (4) Business Productivity and Cost Reduction
2 (1) Business & IT alignment
3 (2) Business Agility & Speed to Market
4 (9) Revenue Generating IT innovations
5 (10) IT Cost Reduction
6 (5) IT Strategic Planning
7 (3) Business Process Management & Reengineering
8 (7) Enterprise Architecture/ Infrastructure Capability
9 (8) Security and Privacy
10 (6) IT Reliability and Efficiency
(2011)

5. TOP 5 APPLICATIONS &
TECHNOLOGIES 2012
1 (1) Big Data, Business Intelligence
2 (2) Cloud Computing (SaaS, PaaS, IaaS)
3 (3) Enterprise Resource Planning (ERP) systems
4 (8) Collaborative and Workflow tools
5 (5) Customer Relationship Management (CRM)
6 (4)
Mobile and Wireless Applications
7*
BYOD (Bring Your Own Device)
(EAI/EAM) Enterprise Application Integration/Management
8 (9)
9
(16)
Business Process Management Systems
10 * Apps Development
(2011) New* OFF: Virtualization, Continuity Planning

6. 2012 IT BUDGET (ACTUAL)
2012 = 2011
2012 > 2011
47.9%
2012 < 2011
2012
52%

7. 2012 IT BUDGET (ACTUAL)
2012 = 2011
17.6%
(27%)
2012 > 2011 (31%)
(23%)
47.9% (28%)
(56%) (17%)
(34%) 2012 < 2011
(25)% 34.5%
(46%) (17%)
(61%) (35%)
(52%)
(26%)
(22%)
2012
(2011) 52%
(2010) (44%)
(2009) (39%)
(2008)
(2007)

8. 2013 IT BUDGET(PROJECTED)
2013 = 2012;
32.4%
2013 > 2012; (17.6%)
45.8%
(47.9%)
2013 < 2012;
21.8%
(34.5%)
(2011)
54.2%
(52.1%)

9. 2012 IT BUDGET ALLOCATION
60 (59) % on people; but revenue down
IT staff is 6.5% of overall staff (ACTUAL) 2012
(2011)
(2010)
Outsourced Staff - Consulting Hardware, (2009)
Offshore; 3% Services; 9% Network,
Outsourced Staff -
(2%) Software,
(2008)
Domestic; 8% (11%)
(5%) (10%) Facilities,
(3%)
(4%) (12%) Depreciation (In-
(7%)
House); 24%
(8%)
(32%)
Internal Staff - (32%)
Offshore; 6% (33%)
(2%) Hardware,
(3%) Network ,
(4%) Internal Staff - Software *
Domestic; 33% (Outsourced-
(38%) Domestic);
(43%) 14%
(39%) (12%)
(35%) *
Hardware, *
Network, Software
36% Outsourced (Outsourced-
31% Domestic
Offshore); 2%
5% Offshore
(28%)
(18.2%) *Hardware, Network , Software (outsourced a new choice added to 2011)

10. 2013 IT Budget ALLOCATION
(Projected)
Outsourced Staff Consulting Hardware, Network,
- Offshore; 4% Services; 8% Software, Facilities,
Outsourced Staff (3%) (9%) Depreciation ( In
- Domestic; 8% (2%) (11%) House); 22%
(8%) (24%)
(3%) (32%)
Internal Staff - Hardware, Network,
Offshore; 11% Software
(6%) (Outsourced-
(2%) Domestic); 13%
(14%)
Internal Staff -
Domestic; 31%
(33%)
(38%) Hardware,
Network,
Software
(Outsourced-
Offshore), 3%
(2%)
62% on people
36% Outsourced
29% Domestic (60%)
7% Offshore (2012)

11. IT Budget allocation for Offshore Outsourcing
7.0%
7
6
5.0 5.0%
5 4.2 4.0
4.0
3.3
4
3
2.0%
1.7
2
1
0
2005 2006 2007 2008 2009 2010 2011 2012 2013
(project)
2% 1% 5%

12. 2012 OFFSHORE OUTSOURCING
BUDGET ALLOCATED BY GEOGRAPHY
Russia; 1% Other, 16%
(3%)
Phillipines; 12% India; 43%
(4%) (58%)
Eastern EU; 6%
(4%)
Caribbean; 0% China; 2%
(4%) (10%)
Western EU; 13% Mexico; 5% Brazil; 2%
(6%) (5%) (2%)
(2011)

13. PERCENTAGE OF 2012 BUDGET ALLOCATED
TO INTERNAL CLOUD
> 10% 21-25; 3% >25%; 4%
12% 16-20; 1% (4%) (6%)
(4%)
(20%)
11-15; 4%
(6%)
0-1%; 37%
6-10; 11% (43%)
(17%)
4-5; 11%
(5%)
3-4; 2%
(5%)
2-3; 7% 1-2; 20% (2011)
(5%) (6%)
1 - 5%
40%
(21%) Average: 5% (6% )

14. PERCENTAGE OF 2012 BUDGET
ALLOCATED TO EXTERNAL CLOUD
> 5%
16-20; 1% 21-25; 1% >25%; 3%
16% (5%) (0%) (1%)
(19%)
11-15; 1%
(5%)
6-10; 10%
(8%) 0-1%; 41%
4-5; 14%
(41%)
(15%)
3-4; 3%
(9%)
2-3; 7% 1-2; 19%
(6%) (16%)
1 - 5% (2011)
43%
(40%) Average: 4% (5%)

15. PERCENTAGE OF CORPORATE
REVENUE ALLOCATED TO IT BUDGET
6.00 4.94
3.60 3.60 3.50 3.82 3.83 3.87 3.55
Avg. 4.00 3.84
2.00
0.00 2005 2006 2007 2008 2009 2010 2011 2012

16. IT BUDGET AS PERCENT OF REVENUE BY
INDUSTRY CLASSIFICATION
2011 2012
Information Technology 13.67% 10.19%
Finance/Banking 8.12% 6.67%
Transportation 6.1% 4.00%
Manufacturing 2.0% 1.70%
Government-State/Local 2.75% 9.45%
Business Services 12.12% 4.37%
Education 4.78% 4.04%
Aerospace 9.37% 2.50%
Data Processing Services 11.5% 10.19%
Insurance 8.16% 6.67%
Average 3.55 4.94

17. 2012 IT STAFF TURNOVER RATE
6.41 7.11
7.50 5.80 5.20 5.50 5.51 5.23
Avg. 5.82%
5.00
2.50
0.00 2006 2007 2008 2009 2010 2011 2012

18. 2012 IT STAFF SALARIES
(ACTUAL)
(2011: 8%)
2012 < 2011
(2010: 17%)
11% (2009: 19%)
(2008: 4%)
2012 > 2011
60% 2012 = 2011
(2011: 67%) 29%
(2010: 42%) (2011: 26%)
(2009: 34%) (2010: 41%)
(2008: 78%) (2009: 47%)
(2008: 18%)
89%
(93%)
(96%)

19. 2013 IT STAFF SALARIES PROJECTED)
(2012: 29%)
(2012: 11%) (2011: 26%)
(2011: 8%) (2010: 41%)
(2010: 17%) (2009: 47%)
(2009: 19%) (2008: 18%)
(2008: 4%)
2013 < 2012 2013 = 2012
13% 27%
87%
2013 > 2012 (2012: 60%) (89%)
60% (2011: 67%) (96%)
(2010: 42%)
(2009: 34%)
(2008: 78%)

20. 2012 IT BUDGET ALLOCATION PERCENTAGE FOR
EDUCATION/TRAINING
3.48 3.23
3.09 2.87 2.99 3.13
3.5
Avg.
3
2.5
2
1.5
1
0.5
0
2009 2010 2011 2012 2013
(Projected)

21. 0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
Avg.
2005
2006
2007
2008
2009
43%
2010
CEO
2011
2012
2005
43%
2006
2007
2008
27%
2009
2010
CFO
2011
2012
27%
2005
2006
2007
2008
2009
16%
2010
2011
COO
2012
2005
19%
2006
REPORTS TO
2007
2008
7%
2009
2010
2011
2012
2005
10%
2006
2007
2008
7%
CIO OR SENIOR IT EXECUTIVE
2009
2010
2011
2012
BUE Other
2%

22. HOW LONG (YEARS) HAS YOUR CIO (OR
SENIOR IT EXECUTIVE) HELD THEIR
POSITION?
5.96
6.00
5.10
Avg. 5.00 4.30 4.60 4.45 4.59
4.10
4.00
3.60
3.00
2.00
1.00
0.00
2006 2007 2008 2009 2010 2011 2012
> NFL Quarterback CEO: 8 years (Booz)

23. HOW CIOS SPEND THEIR TIME
30% 22%
25% 24%
15%
20% 11% 13%
10% 7% 12%
7% 8% 11% 13%
15%
10% 4% 6%
10% 7% 8% 1% 8%
6%
5%
0%
* *
* *
* * *
*Non Technical Time: Average: *77%
2007: 78% 2008: 82% 2009: 72% 2010: 74% 2011: 77% 2012: 77%

24. YOUR CURRENT CIO WAS HIRED FROM
70% 61%
60% 54% 54%
50% 37%
38%
40% 31%
30%
20% 5% 5%
10% 4% 4% 4% 3%
0%
2010 2011 2012 2010 2011 2012 2010 2011 2012 2010 2011 2012
Within your Outside your Within your Outside your
company's IT company from an company but company from an
organization external IT outside of IT organization
organization outside of IT

25. 2012 IT ORGANIZATION
80%
70% 61%61%
60%
50%
40% 26%33%
30%
3%
20%
10%
5% 6%3% 2% 1%
0%
2006 2007 2008 2009 2010 2011 2012

26. ENGAGED IN ALLOCATION OF IT INFRASTRUCTURE RESOURCES
Never Sometimes Always
CIO 2% 8% 90%
CEO 21% 57% 22%
CFO 9% 61% 30%
COO 34% 43% 23%
Bus. Unit Exec 19% 69% 12%
Other IT Exec 15% 49% 36%
ENGAGED IN ALLOCATION OF IT APPLICATION RESOURCES
Never Sometimes Always
CIO 2% 12% 86%
CEO 22% 53% 25%
CFO 8% 61% 31%
COO 31% 47% 22%
Bus. Unit Exec 16% 85% 19%
Other IT Exec 13% 56% 31%

27. TOP IT METRICS
2013 2012
Projects delivered on time 1 1
Project ROI 2 4
Projects delivered on budget 3 2
SLA targets 4 3
Productivity improvement 5 6
Increased customer/client satisfaction 6 5
Revenue growth 7 7
Innovation/new ideas 8 10
Increases in new products/services 9 8
Improved decision making 10 9
ROE 11 12
Industry specific measurements 12 11
Lower error rates 13 13
Earnings per share 14 14

28. WHY DISCUSS IT-BUSINESS
STILL ALIGNMENT?
1. Consider their organizations are not misaligned
2. Too often considered just IT aligned with the business
3. Semantics: alignment vs fused, linked, integrated, fit,
harmony, converged, matched, melded, interwoven…
4. In search of mythical silver bullet
5. Focusing on infrastructure/architecture
6. How do you know if your alignment is “appropriate”?
7. Can we move from a descriptive vehicle to a prescriptive
vehicle?
Global Institute for IT Management

29. COMMUNICATIONS COMPETENCY/VALUE
MEASUREMENTS GOVERNANCE
•Understanding of Business
by IT •IT Metrics •Business Strategic Planning
•Understanding of IT •Business Metrics •IT Strategic Planning
by Business •Balanced Metrics •Organization Structure
•Inter/Intraorganizational
- •Service Level Agreements
Learning/Education •Budgetary Control
•Benchmarking
•Protocol Rigidity •IT Investment Management
· •Formal Assessments/Reviews •Steering Committee(s)
•Knowledge Sharing •Continuous Improvement
•Liaison(s) effectiveness •Prioritization Process
IT BUSINESS ALIGNMENT MATURITY CRITERIA
PARTNERSHIP SCOPE & SKILLS
ARCHITECTURE
•Business Perception of IT Value •Traditional, Enabler/Driver, •Innovation, Entrepreneurship
·
•Role of IT in Strategic Business External •Cultural Locus of Power
·
Planning •Standards Articulation •Management Style
•Shared Goals, Risk, •Architectural Integration: •Change Readiness
·
Rewards/Penalties - Functional Organization •Career crossover;
-
•IT Program Management -Enterprise -
training/education
· -
-Inter Inter - •Social, Political, Trusting
•Relationship/Trust Style
· - enterprise Interpersonal Environment
•Business Sponsor/Champion
· •Architectural Transparency,
Agility, Flexibility •Hiring and retaining
•Manage Emerging Tech. Global Institute for IT Management

30. HIGHEST ELEMENTS Averages
1. Demonstrated Contribution of IT to Business 3.48
2. Protocol Rigidity 3.36
3. Prioritization Process 3.32
4. Business Sponsor/Champion 3.23
3.09 3.09
LOWEST ELEMENTS Averages
1. Career Crossover 2.79
2. Change Readiness 2.84
3. Knowledge Sharing 2.86
4. Balanced Metrics 2.88
5. Understanding of IT by business 2.89
Global Institute for IT Management

31. SAM Performance Framework
Communic.
Competency
Governance Strategic
Alignment Performance
Partnership Maturity
Tech Scope
Skills/HR
Outsourcing Global Institute for IT Management

32. Organization Structure
Federated/Hybrid
3.67
5%
3.60 2.87
Centralized
Networked 25%
22%
Decentralized
17%
Matrixed 2.69
30%
2.98
Alignment Maturity 3.09 Global Institute for IT Management

33. CIO Reporting Structure
3.01
COO
9%
President, 3.36
Business
Chairman,
Unit Exec
CEO
30 %
56 %
5%
3.45
CFO
3.25
Global Institute for IT Management
Alignment Maturity 3.09

35. 26
Foundation
& IT Management
Certificates
1. 4 course IT Foundation Certificate •Technical Leadership Certificates
(Mini MBA) 17. Big Data/Business Intelligence/Knowledge Mgt
• Leadership
• Managing IT Trends & Emerging Technologies
18. Managing Cloud Computing
• IT Resource Management 19. IT Infrastructure Integration
• IT Strategy 20. IT Security Management
21. Managing Social Networking/Mobile Computing
22. Project Management
• Executive Certificates 23. Software Engineering
2-9. ITin Industry (e.g., Finance, Pharmaceutical, 24. Technology Enabled Learning
Healthcare, Manufacturing, Telecom,
Government, Transportation, Petro)
10. IT for the Business Executive
•General Management Certificates
11. IT Human Resource Considerations
25. Effective English Business Communications
26. IT Business/Management Considerations (e.g.,
12. IT Management Consulting
finance, organizational behavior, accounting,
13. Business Process Management
statistics, economics, leadership)
14. Supply Chain Management
15. Managing IT Legal Issues
16. Managing IT Vendors & Outsourcing (also for
non-IT)
Global Institute for IT Management
• See our web: www.globaliim.com