1) The document discusses the normative framework for online dispute resolution (ODR) in Italy, including the country's jurisdiction culture and legal framework over time. 2) It analyzes the relationship between technology and legal approaches to ODR, as well as the costs of organizational change resistance. 3) Potential benefits of ODR are noted, such as high specialization and quasi-real time solutions that could lessen the traditional legal system's caseload. Whether ODR should apply to all or just some fields requires further development and evaluation.