Call Flow for Casey Gollan Business Coaching EnquiryMarvin Libron
The document outlines the script for an initial phone call with a business owner who inquired about coaching. The call aims to:
1) Confirm the inquiry and get permission to discuss further;
2) Ask qualifying questions to understand the business size, challenges, and needs;
3) Schedule a follow up call with the coach to discuss options.
The script provides responses to common objections such as not wanting to provide details without speaking to the coach directly or concerns about cost.
The school's bursar contacted the company to provide positive feedback on their experience working with a sales representative, James Jeyes, to install a multi-use games area (MUGA) surface on their school grounds. James understood the significant undertaking of the project for their small, independent school. He was thorough, patient, and informative during discussions. The project was delivered successfully in collaboration with the installation company. The bursar wanted to recognize James for his professional, reliable, and personable approach throughout the process.
Selma High Lifetouch Recommendation April 2016Patrick Roberts
This letter from the principal of Selma High School recommends Lifetouch National School Studios for photography services. Over 34 years in education, the principal found Lifetouch provided outstanding service and quality compared to other companies. The representative assigned to the school was always available and responsive to meet their needs. Lifetouch also provided one-on-one contact with representatives, making the principal feel they were more than just another customer. The principal gives Lifetouch their highest recommendation for photography services due to the quality of work and dedication to outstanding customer service.
The document discusses 3 reasons to charge more for services:
1. People who receive free services don't take full advantage of what is offered and don't get as good results.
2. People who pay more for a service get better results because they have "skin in the game" and are more invested.
3. Businesses cannot stay in operation or continue to help others if they do not charge enough to cover their costs.
The author provides an example of a neighbor who did not take advantage of or fully use free study materials and access to a boot camp. This illustrates that people value more what they pay for. The document concludes by encouraging the reader to properly evaluate their fees and charging what they are worth
If, at least, once in your life you thought to yourself: Stupid, Stupid Client! OMG! It means it’s about time you change the way you are working. How to build a long and successful relationship with your clients, no matter what business sector your are in? How to understand them better and make them happy? What if we consider clients as users, inspired by UX Design? Let’s discover and learn how to design a perfect experience for your clients!
This letter is a recommendation for Emma Beck for an available opportunity. The writer was Emma's manager at a fitness center grill from 2014 to 2015. According to the letter, Emma is loyal, dependable, hard working, thorough, and able to complete tasks on time. She is also innovative, good with multitasking, customer service, and organization. Emma handles customers and problems with a positive attitude. The manager gives Emma her highest recommendation.
Jasmine sends Ram a thank you note for his assistance to her and the business users in Malaysia over the past few weeks. She observes that Ram is humble, easy-going, kind, diligent, helpful and always goes the extra mile to resolve any issues. Ram has built a good working relationship with the business users, business analysts, and technical analysts. While initially unfamiliar with the steps and processes, Ram has improved greatly in his system and business knowledge over the past 3 weeks. Jasmine is confident that the business will continue to receive good support from Ram going forward.
Call Flow for Casey Gollan Business Coaching EnquiryMarvin Libron
The document outlines the script for an initial phone call with a business owner who inquired about coaching. The call aims to:
1) Confirm the inquiry and get permission to discuss further;
2) Ask qualifying questions to understand the business size, challenges, and needs;
3) Schedule a follow up call with the coach to discuss options.
The script provides responses to common objections such as not wanting to provide details without speaking to the coach directly or concerns about cost.
The school's bursar contacted the company to provide positive feedback on their experience working with a sales representative, James Jeyes, to install a multi-use games area (MUGA) surface on their school grounds. James understood the significant undertaking of the project for their small, independent school. He was thorough, patient, and informative during discussions. The project was delivered successfully in collaboration with the installation company. The bursar wanted to recognize James for his professional, reliable, and personable approach throughout the process.
Selma High Lifetouch Recommendation April 2016Patrick Roberts
This letter from the principal of Selma High School recommends Lifetouch National School Studios for photography services. Over 34 years in education, the principal found Lifetouch provided outstanding service and quality compared to other companies. The representative assigned to the school was always available and responsive to meet their needs. Lifetouch also provided one-on-one contact with representatives, making the principal feel they were more than just another customer. The principal gives Lifetouch their highest recommendation for photography services due to the quality of work and dedication to outstanding customer service.
The document discusses 3 reasons to charge more for services:
1. People who receive free services don't take full advantage of what is offered and don't get as good results.
2. People who pay more for a service get better results because they have "skin in the game" and are more invested.
3. Businesses cannot stay in operation or continue to help others if they do not charge enough to cover their costs.
The author provides an example of a neighbor who did not take advantage of or fully use free study materials and access to a boot camp. This illustrates that people value more what they pay for. The document concludes by encouraging the reader to properly evaluate their fees and charging what they are worth
If, at least, once in your life you thought to yourself: Stupid, Stupid Client! OMG! It means it’s about time you change the way you are working. How to build a long and successful relationship with your clients, no matter what business sector your are in? How to understand them better and make them happy? What if we consider clients as users, inspired by UX Design? Let’s discover and learn how to design a perfect experience for your clients!
This letter is a recommendation for Emma Beck for an available opportunity. The writer was Emma's manager at a fitness center grill from 2014 to 2015. According to the letter, Emma is loyal, dependable, hard working, thorough, and able to complete tasks on time. She is also innovative, good with multitasking, customer service, and organization. Emma handles customers and problems with a positive attitude. The manager gives Emma her highest recommendation.
Jasmine sends Ram a thank you note for his assistance to her and the business users in Malaysia over the past few weeks. She observes that Ram is humble, easy-going, kind, diligent, helpful and always goes the extra mile to resolve any issues. Ram has built a good working relationship with the business users, business analysts, and technical analysts. While initially unfamiliar with the steps and processes, Ram has improved greatly in his system and business knowledge over the past 3 weeks. Jasmine is confident that the business will continue to receive good support from Ram going forward.
Kidus Gebremeskel is applying for a position and has over 4 years of experience in customer service and sales. He graduated from Africa Beza University College with a BA in Accounting and has a certificate in basic computer skills like MS Office. Kidus promises to fulfill his duties and responsibilities to the best of his abilities if selected, and hopes to contribute to the organization's progress and success.
Robert Berger owns a custom screen printing and embroidery business called CSP that he established in 2010. The business has grown significantly over the past 4 years, nearly quadrupling sales, and now has 7 full-time employees. Recently, CSP automated some tasks using an automatic press to minimize printing time and reduce labor needs. The company aims to provide affordable, high-quality services tailored to each customer's needs.
Peter Ho is applying for the position of Building Design Manager at ABC Inc. that was introduced to him by his friend Dr. Peter Ho. He has years of experience in similar products and businesses that would be of interest to XYZ Company. As a former junior manager at AAA Company, he expanded his territory by 30% and set up a new branch while recruiting 300 additional employees. Peter is requesting an opportunity to discuss the position further with John Ka.
This document contains materials to help write a cover letter for a cashier position, including two sample cover letters, cover letter writing tips, and other job application resources. The samples highlight the writers' customer service experience and skills like cash handling and software proficiency. Additional resources provide interview questions, resume examples, and advice for winning a job interview.
The document contains tips for providing excellent customer service. It emphasizes the importance of exceeding customer expectations, creating loyalty through a two-way commitment to service, and focusing on people rather than just numbers or transactions. Several tips stress that customer perceptions, experiences, and word-of-mouth are key measures of success. Exceptional service means going above and beyond through simplicity, sincerity, and attention to both major and minor customer needs and interactions.
Samuel Lee is being recommended for employment. He worked as a copywriter and in content development for several event projects. He tackled all assignments with dedication and a positive attitude. Samuel is creative, able to present ideas and solutions. He has strong written and verbal communication skills and is organized and able to ensure jobs are completed. The director recommends Samuel as an asset for any employer or endeavor.
The reviews all praise the customer service at a store, specifically the store manager Mary Jo. Reviewers note that Mary Jo and the staff are very helpful in transferring contacts and photos to new phones, waiving fees, and working with carriers to resolve customer issues. All reviewers recommend the store and say they would not go anywhere else for their wireless services due to the excellent customer service from Mary Jo and her staff.
Mr. Weber calls Mr. Zili into his office for a meeting. He apologizes for being on the phone when Mr. Zili arrives and informs him that his mother is sick. Mr. Weber then asks Mr. Zili for his opinion on a proposal to shorten the employee lunch break so they can leave earlier. Mr. Zili agrees it could be beneficial but notes that some employees use their lunch hour for shopping and leaving earlier may not work as well. They agree Mr. Zili should survey employees and report back on their consensus within a couple days.
Monelle volunteered 12 hours helping to choreograph a dance for the grand opening of a dream home benefiting those involved in the home's construction.
She worked over 200 hours at McDonald's over a year, where she learned skills like money management, customer service, and food safety. She was promoted multiple times and became a crew trainer and then a junior manager after excelling in a shadowing program.
Monelle volunteered over 50 hours for McDonald's fundraising events to purchase medical equipment for a local hospital, benefiting young children and their families.
The individual finds the transition from school to work difficult. They struggle with communication, applying classroom knowledge, decision-making, and understanding customer needs. Additional on-the-job learning is needed regarding people, business operations, and developing flexibility, creativity, and emotional control. While the work provides a routine and opportunities to learn, regular tasks are uncomfortable and performance targets require hard work. Support from colleagues is appreciated but independence is desired.
The document proposes a new type of coffee cup that already contains sugar, cream, or other additives that a person wants in their coffee. This would save users time by eliminating the need to add items to their coffee themselves. It suggests three potential solutions: adding sugar to the bottom of the cup, mixing additives into the coffee as it brews, or developing coffee beans with additives already embedded. The proposal outlines plans to consult with coffee shops and conduct further research and testing before pursuing the idea further.
Describe the situation with the greatest ethical complexity that you have facedTolulope Osho
The situation with the greatest ethical complexity the author faced was when a friend offered them a new job that doubled their salary in exchange for confidential information from their current project. This presented a dilemma as the new job was very appealing financially but would require breaking their non-disclosure agreement and compromising their ethics. After considering their principles and the potential for future unethical requests, the author declined the offer to remain true to their integrity. They are proud that sticking to their values later led to new opportunities.
An SMS provider allows businesses to easily notify all employees of important meetings and information with a single text message, rather than having to individually inform each employee in person. Sending one group text through an SMS service provider saves businesses significant time and stress compared to traditional notification methods. It also helps to ensure more employees are actually informed and can attend meetings on time. Using such a service frees up business owners to focus more on running their business rather than coordinating communications.
This document contains vocabulary related to the seasons and the human body. For the seasons, it lists autumn, winter, spring, and summer, and weather events like blizzards and floods. For the body, it identifies various body parts including the head, neck, shoulders, elbows, wrists, hands, fingers, torso, hips, legs, knees, ankles, and feet. Key words are provided in both English and Spanish.
The document provides biographical information about rapper Eminem, including details about his music career and discography with labels like Shady Records, films like 8 Mile, family including ex-wife Kimberly Scott and daughters Hailie and Alaina, past drug addiction, and advertising appearances including Super Bowl commercials. It also lists several YouTube videos of Eminem's songs and performances.
Liam, an outdoor enthusiast, injures his leg and is referred to physical therapist Jenny for rehabilitation exercises. However, Liam finds the daily exercises too painful and tedious, and stops doing them. When Liam returns to see Jenny two weeks later, she finds his condition has worsened due to the lack of exercise. Jenny worries about Liam's recovery progress stalling without consistent rehabilitation.
The document describes InnoMotion, a web-based rehabilitation system that uses motion-sensing technology to help patients perform exercises at home and track their progress. It conducted interviews with patients, therapists, and researchers to understand challenges with remote rehabilitation. InnoMotion allows patients to set goals and complete exercises that are tracked in real-time. Performance data is shared with therapists to facilitate communication and ensure patients are progressing correctly away from the clinic. The system aims to address limitations with remote rehabilitation by motivating patients and providing feedback to support successful recovery.
The document discusses the use of the present simple tense to describe daily routines and activities. Some examples provided include "You have breakfast at 8 o'clock" and "Mary plays basketball at school." It also includes exercises for the reader to practice filling in verbs in the present simple form.
Kidus Gebremeskel is applying for a position and has over 4 years of experience in customer service and sales. He graduated from Africa Beza University College with a BA in Accounting and has a certificate in basic computer skills like MS Office. Kidus promises to fulfill his duties and responsibilities to the best of his abilities if selected, and hopes to contribute to the organization's progress and success.
Robert Berger owns a custom screen printing and embroidery business called CSP that he established in 2010. The business has grown significantly over the past 4 years, nearly quadrupling sales, and now has 7 full-time employees. Recently, CSP automated some tasks using an automatic press to minimize printing time and reduce labor needs. The company aims to provide affordable, high-quality services tailored to each customer's needs.
Peter Ho is applying for the position of Building Design Manager at ABC Inc. that was introduced to him by his friend Dr. Peter Ho. He has years of experience in similar products and businesses that would be of interest to XYZ Company. As a former junior manager at AAA Company, he expanded his territory by 30% and set up a new branch while recruiting 300 additional employees. Peter is requesting an opportunity to discuss the position further with John Ka.
This document contains materials to help write a cover letter for a cashier position, including two sample cover letters, cover letter writing tips, and other job application resources. The samples highlight the writers' customer service experience and skills like cash handling and software proficiency. Additional resources provide interview questions, resume examples, and advice for winning a job interview.
The document contains tips for providing excellent customer service. It emphasizes the importance of exceeding customer expectations, creating loyalty through a two-way commitment to service, and focusing on people rather than just numbers or transactions. Several tips stress that customer perceptions, experiences, and word-of-mouth are key measures of success. Exceptional service means going above and beyond through simplicity, sincerity, and attention to both major and minor customer needs and interactions.
Samuel Lee is being recommended for employment. He worked as a copywriter and in content development for several event projects. He tackled all assignments with dedication and a positive attitude. Samuel is creative, able to present ideas and solutions. He has strong written and verbal communication skills and is organized and able to ensure jobs are completed. The director recommends Samuel as an asset for any employer or endeavor.
The reviews all praise the customer service at a store, specifically the store manager Mary Jo. Reviewers note that Mary Jo and the staff are very helpful in transferring contacts and photos to new phones, waiving fees, and working with carriers to resolve customer issues. All reviewers recommend the store and say they would not go anywhere else for their wireless services due to the excellent customer service from Mary Jo and her staff.
Mr. Weber calls Mr. Zili into his office for a meeting. He apologizes for being on the phone when Mr. Zili arrives and informs him that his mother is sick. Mr. Weber then asks Mr. Zili for his opinion on a proposal to shorten the employee lunch break so they can leave earlier. Mr. Zili agrees it could be beneficial but notes that some employees use their lunch hour for shopping and leaving earlier may not work as well. They agree Mr. Zili should survey employees and report back on their consensus within a couple days.
Monelle volunteered 12 hours helping to choreograph a dance for the grand opening of a dream home benefiting those involved in the home's construction.
She worked over 200 hours at McDonald's over a year, where she learned skills like money management, customer service, and food safety. She was promoted multiple times and became a crew trainer and then a junior manager after excelling in a shadowing program.
Monelle volunteered over 50 hours for McDonald's fundraising events to purchase medical equipment for a local hospital, benefiting young children and their families.
The individual finds the transition from school to work difficult. They struggle with communication, applying classroom knowledge, decision-making, and understanding customer needs. Additional on-the-job learning is needed regarding people, business operations, and developing flexibility, creativity, and emotional control. While the work provides a routine and opportunities to learn, regular tasks are uncomfortable and performance targets require hard work. Support from colleagues is appreciated but independence is desired.
The document proposes a new type of coffee cup that already contains sugar, cream, or other additives that a person wants in their coffee. This would save users time by eliminating the need to add items to their coffee themselves. It suggests three potential solutions: adding sugar to the bottom of the cup, mixing additives into the coffee as it brews, or developing coffee beans with additives already embedded. The proposal outlines plans to consult with coffee shops and conduct further research and testing before pursuing the idea further.
Describe the situation with the greatest ethical complexity that you have facedTolulope Osho
The situation with the greatest ethical complexity the author faced was when a friend offered them a new job that doubled their salary in exchange for confidential information from their current project. This presented a dilemma as the new job was very appealing financially but would require breaking their non-disclosure agreement and compromising their ethics. After considering their principles and the potential for future unethical requests, the author declined the offer to remain true to their integrity. They are proud that sticking to their values later led to new opportunities.
An SMS provider allows businesses to easily notify all employees of important meetings and information with a single text message, rather than having to individually inform each employee in person. Sending one group text through an SMS service provider saves businesses significant time and stress compared to traditional notification methods. It also helps to ensure more employees are actually informed and can attend meetings on time. Using such a service frees up business owners to focus more on running their business rather than coordinating communications.
This document contains vocabulary related to the seasons and the human body. For the seasons, it lists autumn, winter, spring, and summer, and weather events like blizzards and floods. For the body, it identifies various body parts including the head, neck, shoulders, elbows, wrists, hands, fingers, torso, hips, legs, knees, ankles, and feet. Key words are provided in both English and Spanish.
The document provides biographical information about rapper Eminem, including details about his music career and discography with labels like Shady Records, films like 8 Mile, family including ex-wife Kimberly Scott and daughters Hailie and Alaina, past drug addiction, and advertising appearances including Super Bowl commercials. It also lists several YouTube videos of Eminem's songs and performances.
Liam, an outdoor enthusiast, injures his leg and is referred to physical therapist Jenny for rehabilitation exercises. However, Liam finds the daily exercises too painful and tedious, and stops doing them. When Liam returns to see Jenny two weeks later, she finds his condition has worsened due to the lack of exercise. Jenny worries about Liam's recovery progress stalling without consistent rehabilitation.
The document describes InnoMotion, a web-based rehabilitation system that uses motion-sensing technology to help patients perform exercises at home and track their progress. It conducted interviews with patients, therapists, and researchers to understand challenges with remote rehabilitation. InnoMotion allows patients to set goals and complete exercises that are tracked in real-time. Performance data is shared with therapists to facilitate communication and ensure patients are progressing correctly away from the clinic. The system aims to address limitations with remote rehabilitation by motivating patients and providing feedback to support successful recovery.
The document discusses the use of the present simple tense to describe daily routines and activities. Some examples provided include "You have breakfast at 8 o'clock" and "Mary plays basketball at school." It also includes exercises for the reader to practice filling in verbs in the present simple form.
The document discusses a student film project titled "39 Weeks" about a teenage pregnancy. It uses drama genre conventions like realistic lighting and props to show the challenges of pregnancy. The protagonist is developed through close-ups and shots to show her difficult life experiences. The film challenges stereotypes by depicting a pregnant teen from a middle-class home who struggles despite her background. It represents teenagers in both stereotypical and nuanced ways through the protagonist's experiences. The film would appeal to teenagers and could be distributed by companies that handle similar films addressing social issues like Revolver Entertainment.
Keep your surroundings organized to master your work. Harrison observes that the most successful professionals are those who have mastered the smallest details in their work. The market recognizes and pays well for this.
In this case the shark is market innovation. Basically, each year the market gets harder. You hear it all the time, about how it’s harder in any given industry to make the returns.
The document summarizes common mistakes people make in internet marketing based on observations from a marketing seminar.
1. Some people focus too much on activities that don't directly make money, like optimizing websites solely for search engine rankings rather than profits.
2. Attendees often take too many notes at seminars and feel overwhelmed instead of taking focused action on one promising idea.
3. Many people hesitate to make decisions quickly, delaying their progress in internet marketing.
4. Some mistakenly think affiliate marketing is easier than other models, when it actually has more competition due to lower barriers to entry.
The document summarizes common mistakes people make in internet marketing based on observations from a marketing seminar.
1. Some people focus too much on activities that don't directly make money, like optimizing websites solely for search engine rankings rather than profits. The key is to only do things that generate revenue.
2. Attendees often take too many notes and feel overwhelmed afterwards instead of taking focused action on one idea. It's better to pick one idea and dedicate time to implementing it.
3. Many people hesitate in decision making and delay choices, when quick decisions are better even if imperfect. Slow decisions can't be fixed but wrong calls often can be corrected.
4. Some see
The document summarizes common mistakes people make in internet marketing based on observations from a marketing seminar.
1. Some people focus too much on activities that don't directly make money, like optimizing websites solely for search engine rankings rather than profits.
2. Attendees often take too many notes at seminars and feel overwhelmed instead of taking focused action on one promising idea.
3. Many people hesitate to make decisions quickly, delaying their progress in internet marketing.
4. Some mistakenly think affiliate marketing is easier than other models, when it actually has more competition due to lower barriers to entry.
What most people do wrong in internet and how to avoid their mistakesartp
The document summarizes common mistakes people make in internet marketing based on observations from a marketing seminar.
1. Some people focus too much on activities that don't directly make money, like emphasizing SEO over revenue generation. The key is to only engage in activities that are profitable.
2. Attendees often take too many notes and feel overwhelmed afterwards instead of taking focused action. It's better to find one idea to implement thoroughly.
3. Many people hesitate in decision making and delay taking action, which is worse than making a wrong decision since indecision prevents progress.
4. Some believe affiliate marketing is easier than other models when it actually faces more competition and requires different skills rather
The document summarizes common mistakes people make in internet marketing based on observations from an affiliate marketing seminar.
1. Some people focus too much on activities that don't directly make money, like optimizing websites solely for search engine rankings rather than profits. The key is to only do things that generate revenue.
2. Attendees often take too many notes and feel overwhelmed afterwards instead of taking focused action on one strategy. It's better to pick one idea and fully implement it.
3. Many people hesitate in decision making and delay taking action, when quick decisions are better than no decision at all.
4. Some see affiliate marketing as inherently "easier" than other models,
This document provides advice from Marlon Sanders on how to earn $7,000-$10,000 per month online. Some key lessons include helping others succeed to build relationships, charging for digital products which people said couldn't be sold, having a back-end of repeat business, turning customers into promoters, and most importantly taking consistent focused action which few people are willing to do. The secret is using words like writing, talking, and recording on a daily basis to persuade people to make purchases, and trying new things until something works through a process of trial and error.
This document summarizes some common pieces of advice given in internet marketing and explains why a healthy skepticism of authority is warranted. It discusses that:
1) Advice from gurus may be designed to fail or compete with your business.
2) Low ticket products can be very effective at attracting customers and building trust if they solve specific problems well.
3) What works often depends on testing and the individual, rather than blanket claims from gurus. Split testing may not be necessary or helpful for beginners.
Businesses struggle when they fail to adapt to changing technologies and customer preferences. Traditional advertising methods are often ineffective and expensive as customers now search online. To thrive, businesses must use modern online marketing strategies to attract new customers, build relationships, and increase profits. The document offers marketing consulting services to help businesses adapt their strategies and achieve better results.
The author reflects on things they would do differently if given the chance to redo their career. Some key lessons include setting aside more time for strategic thinking, celebrating successes more openly, socializing over lunch instead of eating alone, maintaining humility, being a lifelong learner, managing stress through laughter, building fewer barriers with others, and nurturing an entrepreneurial spirit in those they lead. The author encourages readers to consider asking interview candidates what they would change and do differently to gain insight into their character.
This document discusses three key ways for businesses to grow: 1) Get more customers, 2) Increase average sale value, and 3) Increase customer purchase frequency. It provides tips for each, such as optimizing websites for search engines to attract new customers, understanding customer needs and problems to address, keeping existing customers happy through follow-ups, and asking customers for referrals. The document emphasizes that growing in even one of these three areas can help a business succeed and stresses the importance of understanding business metrics like customer numbers and purchase data.
17 questions-that-changed-my-life - by Tim Ferris Niraj Singh
17 Questions that Changed my life.
Author Tim Ferriss has been listed as one of Fast Company’s “Most Innovative Business People” and one of Fortune’s “40 under 40.” He is an early-stage technology investor/advisor (Uber, Facebook, Shopify, Duolingo, Alibaba, and 50+ others) and the author of five #1 New York Times and Wall Street Journal bestsellers, including The 4-Hour Workweek and Tools of Titans: The Tactics, Routines, and Habits of Billionaires, Icons, and World-Class Performers.
This document summarizes the author's experiences from a summer internship working on the television program "Daytime." The author learned that personalities and strong communication skills are essential for success in media careers. They observed skills like camerawork, editing, and dealing with unexpected challenges during live broadcasts. The internship highlighted both the creative and business aspects of television production, and how companies must consider their audiences and clients. The author gained valuable practical experience and advice that will help in pursuing a career in communications.
Scaling Happiness - How to provide amazing customer service in a digitally di...Curaytor
This document provides tips and strategies for managing priorities, productivity, and communication. It discusses common problems like too many emails and distractions, and provides solutions like achieving inbox zero and filtering notifications. It also addresses challenges of delegating tasks to employees and communicating with customers. The overall message is about controlling chaos in your business, focusing on priorities, empowering your team through better questions, and communicating proactively.
9 things they don't teach you in business schoolCraig Morantz
The document provides 9 lessons for entrepreneurs that are not typically taught in business school. The lessons are: 1) It takes five contacts to properly apologize to a disappointed customer; 2) Having the strongest understanding of reality and taking decisive action leads to victory; 3) Core company values should guide decision making; 4) Email is not an effective communication tool; 5) Pay yourself well and don't be afraid to pay others more; 6) Focus on when tasks will be done, not just deciding what to do; 7) Good ideas rarely come from the office; 8) Don't follow competitors but be aware of them; 9) Some level of dishonesty is typically involved when negotiating and selling.
Truffle Talent Digital Summit 2015: Briefing and feeding back to creativesJonny Watson
I few home truths about how best to brief and feed back to creatives - from the point of view of someone you could never fire...
Premiered at the Truffle Talent Digital Summit 2015, aboard HMS President.
I'm sorry to say that Slideshare doesn't play animated gifs or animations so it's not the same as seeing me deliver this live.
Slideshare doesn't do notes very well either so I've embedded them in the relevant slides.
I'm nice like that.
This document discusses keys to relationship selling, including techniques like professionalism, empathy, kindness, phone etiquette, email etiquette, and strong sales presentations. The main points made are:
1) Relationship selling is about building friendships and listening to customer needs, showing interest beyond transactions through empathy, which can make the difference between being a vendor and a valuable resource.
2) Kindness towards coworkers is important, as their support is needed for success, and customers will appreciate a company where employees feel valued.
3) Phone etiquette like smiling, using the caller's name, and asking about their day helps create a positive interaction and leads to more business.
4) Emails should focus
Integrity in leadership builds trust by ensuring consistency between words an...Ram V Chary
Integrity in leadership builds trust by ensuring consistency between words and actions, making leaders reliable and credible. It also ensures ethical decision-making, which fosters a positive organizational culture and promotes long-term success. #RamVChary
Employment PracticesRegulation and Multinational CorporationsRoopaTemkar
Employment PracticesRegulation and Multinational Corporations
Strategic decision making within MNCs constrained or determined by the implementation of laws and codes of practice and by pressure from political actors. Managers in MNCs have to make choices that are shaped by gvmt. intervention and the local economy.
Comparing Stability and Sustainability in Agile SystemsRob Healy
Copy of the presentation given at XP2024 based on a research paper.
In this paper we explain wat overwork is and the physical and mental health risks associated with it.
We then explore how overwork relates to system stability and inventory.
Finally there is a call to action for Team Leads / Scrum Masters / Managers to measure and monitor excess work for individual teams.
Sethurathnam Ravi: A Legacy in Finance and LeadershipAnjana Josie
Sethurathnam Ravi, also known as S Ravi, is a distinguished Chartered Accountant and former Chairman of the Bombay Stock Exchange (BSE). As the Founder and Managing Partner of Ravi Rajan & Co. LLP, he has made significant contributions to the fields of finance, banking, and corporate governance. His extensive career includes directorships in over 45 major organizations, including LIC, BHEL, and ONGC. With a passion for financial consulting and social issues, S Ravi continues to influence the industry and inspire future leaders.
Impact of Effective Performance Appraisal Systems on Employee Motivation and ...Dr. Nazrul Islam
Healthy economic development requires properly managing the banking industry of any
country. Along with state-owned banks, private banks play a critical role in the country's economy.
Managers in all types of banks now confront the same challenge: how to get the utmost output from
their employees. Therefore, Performance appraisal appears to be inevitable since it set the
standard for comparing actual performance to established objectives and recommending practical
solutions that help the organization achieve sustainable growth. Therefore, the purpose of this
research is to determine the effect of performance appraisal on employee motivation and retention.
A presentation on mastering key management concepts across projects, products, programs, and portfolios. Whether you're an aspiring manager or looking to enhance your skills, this session will provide you with the knowledge and tools to succeed in various management roles. Learn about the distinct lifecycles, methodologies, and essential skillsets needed to thrive in today's dynamic business environment.
Ganpati Kumar Choudhary Indian Ethos PPT.pptx, The Dilemma of Green Energy Corporation
Green Energy Corporation, a leading renewable energy company, faces a dilemma: balancing profitability and sustainability. Pressure to scale rapidly has led to ethical concerns, as the company's commitment to sustainable practices is tested by the need to satisfy shareholders and maintain a competitive edge.
Enriching engagement with ethical review processesstrikingabalance
New ethics review processes at the University of Bath. Presented at the 8th World Conference on Research Integrity by Filipa Vance, Head of Research Governance and Compliance at the University of Bath. June 2024, Athens
2. Important Experience
Customer Service
Customer Service Representative for a carton manufacturer
We’re talking ice cream cartons, cereal and snack boxes.
Coordinate communications between customer and sales
Traffic cop for graphics, copy and ordering, and printing and finishing. Stuff needs
to be done when client needs it. And with planning that happened most of the
time.
The greatest thing I learned on this job was organization. Without
organization this job would have been a huge fail. This was all before
computers were on every desktop. My desk calendar was
my best friend.
The second greatest thing I learned…What a truly bad boss can be.
Customers were awesome, I was miserable in office life.
3. Personality
I’m a listener.
Ask my wife, she told me so the other day.
If I don’t listen, you don’t get what you really want.
You deserve to get what you want
But I will offer advice, unbidden, if I see something that might be done better.
4. Resonating
I said it in my video.
At the end of the day it’s not how much
money we made but the impact we made
on the day.
Danny has said many things like this, perhaps not a direct quote.
I like that…a lot.