The school's bursar contacted the company to provide positive feedback on their experience working with a sales representative, James Jeyes, to install a multi-use games area (MUGA) surface on their school grounds. James understood the significant undertaking of the project for their small, independent school. He was thorough, patient, and informative during discussions. The project was delivered successfully in collaboration with the installation company. The bursar wanted to recognize James for his professional, reliable, and personable approach throughout the process.