CMRI is a leading medical research institute dedicated to preventing and treating childhood diseases. They switched their salary packaging provider to Smartsalary in mid-2012. This posed challenges for a smooth transition. Smartsalary addressed this by assigning a dedicated project team and project manager to coordinate the transition. They closely communicated with CMRI's payroll department and quickly uploaded all customer information and year-to-date reporting into the Smartsalary system. As a result, the transition was seamless for CMRI employees.