L'Oréal brand La Roche Posay Brand Marketing Strategy Krishni Miglani
A presentation developed for a case study competition in 2012 for L'Oréal's brand La Roche Posay. Covers customer insights, barriers and a brand communication plan along with channel level strategy
This is an academic project for Sephora. This project examines the cosmetics category and the existing consumer. In-depth interviews, shop-a-longs, and other primary researches were conducted to explore more first-hand consumer insights. Based on all the primary and secondary research, new positioning and brand vision were suggested as a conclusion.
The content includes the following:
1. Introduction
2. Research methodology
3. The consumer and the cosmetics category
4. The context – trends affecting the category
5. The consumer and Sephora
a. Key findings about Sephora
b. Key findings about Sephora's major competitors
c. Perceptual map and new positioning
6. Opportunities/issues for Sephora
7. New brand vision statement and rationale
8. New creative brief
L'Oréal brand La Roche Posay Brand Marketing Strategy Krishni Miglani
A presentation developed for a case study competition in 2012 for L'Oréal's brand La Roche Posay. Covers customer insights, barriers and a brand communication plan along with channel level strategy
This is an academic project for Sephora. This project examines the cosmetics category and the existing consumer. In-depth interviews, shop-a-longs, and other primary researches were conducted to explore more first-hand consumer insights. Based on all the primary and secondary research, new positioning and brand vision were suggested as a conclusion.
The content includes the following:
1. Introduction
2. Research methodology
3. The consumer and the cosmetics category
4. The context – trends affecting the category
5. The consumer and Sephora
a. Key findings about Sephora
b. Key findings about Sephora's major competitors
c. Perceptual map and new positioning
6. Opportunities/issues for Sephora
7. New brand vision statement and rationale
8. New creative brief
Analysis on Kiehl's Marketing & ExecutionHooJin Yoon
To acheive a solid brand positioning, the execution in line with the brand strategy is essential. Kiehl's has a very clear brand promise yet -we thought- somewhat fail to deliver its brand promise to the consumer in Spain(Madrid). This gap between the expectation and perception weakens its brand positioning. The slide is presented for professor Teresa Recio's Marketing Management at IE Business School MBA.
Tasked with performing a consumer social media comparative brand audit to understand how social media marketing was being used in the Luxury Goods market.
The audit's objective was to compare select aspirational Brands and to qualify the level of strategic use, execution and success each may be experiencing.
L’Oreal’s methods have brought it profitable results so far, we believe a shift in focus of the segmentation to age and gender can be considered to prolong its success. Although L’Oreal has always practiced differentiated marketing strategy to target several market segments, we think there is a segmentwhich has been largely neglected: If tapped, L’Oreal could see massive profits and success in India. In thiscase we believe L’Oreal should target the Men.
The beauty company Glossier has gained enormous popularity among millennials and Gen-Z since its launch in October 2014. Glossier celebrates the idea of real beauty in real life, providing its customers with customized affordable luxury beauty products. As a tech-savvy company, Glossier understands the power of social media in terms of product sales and promotion. The company also aims to lay foundation for a beauty movement of real women and real beauty. The recently launched Body Hero campaign is a great example reflecting Glossier’s mission.The global cosmetics industry is led by beauty conglomerates including Chanel, Coty, Estée Lauder, Kao, L’Oréal, LVMH and Shiseido. The growing middle class, product innovation and influencer marketing are listed as the three market drivers in the industry; while affordability, counterfeits, and toxic chemicals are part of the market challenges. This marketing plan aims to help Glossier settle key issues hindering the growth of the company.
Trends + Trendsetters: The Best in Beauty Content Marketing NewsCred
Our Industry Landscape guides aim to educate marketers on trends, opportunities, and content strategies that best-in-class brands are utilizing to engage their audiences.
In this guide, we’ll take a look at content marketing in the beauty industry. We'll also walk through the content hubs for Bobbi Brown, Chanel, Birchbox, L'Oreal, Maybelline, and Aesop and share key learnings from each.
Interested in learning more? We’d love to hear from you! Feel free to reach out at strategy@newscred.com.
Analysis on Kiehl's Marketing & ExecutionHooJin Yoon
To acheive a solid brand positioning, the execution in line with the brand strategy is essential. Kiehl's has a very clear brand promise yet -we thought- somewhat fail to deliver its brand promise to the consumer in Spain(Madrid). This gap between the expectation and perception weakens its brand positioning. The slide is presented for professor Teresa Recio's Marketing Management at IE Business School MBA.
Tasked with performing a consumer social media comparative brand audit to understand how social media marketing was being used in the Luxury Goods market.
The audit's objective was to compare select aspirational Brands and to qualify the level of strategic use, execution and success each may be experiencing.
L’Oreal’s methods have brought it profitable results so far, we believe a shift in focus of the segmentation to age and gender can be considered to prolong its success. Although L’Oreal has always practiced differentiated marketing strategy to target several market segments, we think there is a segmentwhich has been largely neglected: If tapped, L’Oreal could see massive profits and success in India. In thiscase we believe L’Oreal should target the Men.
The beauty company Glossier has gained enormous popularity among millennials and Gen-Z since its launch in October 2014. Glossier celebrates the idea of real beauty in real life, providing its customers with customized affordable luxury beauty products. As a tech-savvy company, Glossier understands the power of social media in terms of product sales and promotion. The company also aims to lay foundation for a beauty movement of real women and real beauty. The recently launched Body Hero campaign is a great example reflecting Glossier’s mission.The global cosmetics industry is led by beauty conglomerates including Chanel, Coty, Estée Lauder, Kao, L’Oréal, LVMH and Shiseido. The growing middle class, product innovation and influencer marketing are listed as the three market drivers in the industry; while affordability, counterfeits, and toxic chemicals are part of the market challenges. This marketing plan aims to help Glossier settle key issues hindering the growth of the company.
Trends + Trendsetters: The Best in Beauty Content Marketing NewsCred
Our Industry Landscape guides aim to educate marketers on trends, opportunities, and content strategies that best-in-class brands are utilizing to engage their audiences.
In this guide, we’ll take a look at content marketing in the beauty industry. We'll also walk through the content hubs for Bobbi Brown, Chanel, Birchbox, L'Oreal, Maybelline, and Aesop and share key learnings from each.
Interested in learning more? We’d love to hear from you! Feel free to reach out at strategy@newscred.com.
The slides are made to delineate the image of the body shop in the context of Pakistan. It includes all the tools and techniques which helps in understanding the body shop values and core competencies in great detail.
Cosmetic giants segment the global cosmetic marketSuman Bhattarai
this case is about the market segmentation of great market leader for the cosmetic product; they are targeting emerging market of the world. This case study also analyse which marketing strategies they used and how they survive and win the market.
Makeup is not only the cosmetic that you wear or apply on your body, but it also enhances your inner confidence. Do you want to achieve the most stunning look at the most affordable price? Explore the wonders of styles, and color schemes for a flawless look. Makeup enhances one’s appearance and natural face and gives a radiant glow to the face.
A simple presentation analyzing the past, present and the future scope of the company. A close insight into its marketing strategy.
How far it evolved over the years.
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraAvirahi City Dholera
The Tata Group, a titan of Indian industry, is making waves with its advanced talks with Taiwanese chipmakers Powerchip Semiconductor Manufacturing Corporation (PSMC) and UMC Group. The goal? Establishing a cutting-edge semiconductor fabrication unit (fab) in Dholera, Gujarat. This isn’t just any project; it’s a potential game changer for India’s chipmaking aspirations and a boon for investors seeking promising residential projects in dholera sir.
Visit : https://www.avirahi.com/blog/tata-group-dials-taiwan-for-its-chipmaking-ambition-in-gujarats-dholera/
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
2. Company Information
Shiseido was founded as Japan’s first Western-style pharmacy in Tokyo’s Ginza district in 1872. Shiseido Group
has expanded its business not only in the cosmetics but also in various domains such as salon-use, healthcare
products, restaurants and R&D support and others. It has led the Japanese cosmetics and culture for over 142
years.
With the creation of beauty and wellness as a mission, Shiseido Group is a multi-brand company which
operates its businesses over the world including Europe, United States and Asia.
3. • Global Business
Consists of the cosmetics business that manufactures and sells cosmetics,
cosmetic tools and toiletry products and the professional business that
manufactures and sells products to hair and beauty salons in Japan and overseas.
• Prestige
The Global Brand SHISEIDO is the main brand for prestige area and is based
on the three core values that only Shiseido can offer, namely richness, human
science, and sprit of omotenashi(hospitality).
• Regional-specific brands
We have developed an exclusive brand for China, based on our brand
strategies to have different brands for each sales channel, and also a brand targeting
middle-income consumers in Asian countries.
• Other brands
These are brands with their own brand values that do not bear the Shiseido
name, obtained mainly through acquisitions and licensing agreements.
4. Shiseido America Corporation
• Location: 900 3rd Ave. New York, NY in USA. However their headquarter is in Tokyo,
Japan.
• Major Activities: Cosmetic and skincare product in the USA.
• Brand History: Shiseido is a 142 years old cosmetic company based in Ginza, Japan. In
1962, Shiseido was establishes in Hawaii, the company’s first overseas investment. Soon
after Shiseido establishes Cosmetic America Ltd in 1965.
• Main Subsidiaries in America: NARS cosmetic, Cle de Peau, Bare Escentuals, Jean Paul
Gauiter, and Issey Miyake.
• Key Personnel: Masahiko Uotani, Shiseido CEO
• Recent News: Shiseido Awarded World’s Most Ethical Companies Designation Four Years
in a Row. Ethisphese Institute has been researching approximate 1000 companies from
over 100 countries. They had announced on March 8, 2015, Shiseido is the most ethical
companies in the world. The research was based on 5 categories of (1) concept of
corporate ethics and legal compliance, (2) activity content as a corporate citizen, (3)
evaluation by society, top management leader ship, communication with stakeholders, (4)
establishment of corporate ethics, and (5) corporate governance system, etc.
http://www.shiseidogroup.com/releimg/2405-e.pdf
Masahiko Uotani
5.
6. Category and Competition
• Definition: In the United State Shiseido primary focused under cosmetic brands, from manufacturing and selling of various
brand of cosmetic. However, they also have healthcare products, salon-use product store and services, restaurants, and
R&D supports around Asia countries.
• Size: has total of 33,000 employees as of March 31, 2015 around the world.
• 98 group companies around the world
• Major competition size : Lancôme, Estee Lauder, Clinique, and Clarins are the biggest competitor
• Distribution Channel: In the US, the channel distribution for Shiseido cosmetic are includes beauty consultant at retailers,
mass merchandisers, direct selling, home shopping, e-commerce, department store, and others. However, the beauty
consultant still plays a big part for the selling of Shiseido. They provided the services, knowledge and create the
relationship with their each customers.
• Regional Factors: Shiseido are all over in the United State, and globally.
• Legal Considerations: Shiseido complies with applicable laws, national guidelines and other standards as wel as industry
guideline in connection with personal information. They also establish, comply with and put into practice the “Personal
Information protection Management Systems” that consist of this Policy and internal rules concerning protection of
personal information.
7. Products
• Prestige Cosmetic product from head to toe. They
also carry some drug store product in some of the
retailer such as Asian grocery store in the United
State.
• New Products: Shiseido has the most advanced
technology and also partner with Harvard
laboratory to discover their new product.
• Fall season usually will be their most important
because the new product or line will come out usually
at this time period.
• Spring season they are still launch new product such as
wet forced sun screen and new eye shadow color for
the year 2015.
• Shiseido introduce Ultimune Power Infusing Concentrate
in Fall of 2014, which was their biggest innovation and
launch.
• Ultimune had won several award around the world
• WWD beauty Inc. for product of the year of 2014
• Vogue Japan, beauty breakthrough gold.
• Elle (45 editions globally), Best Innovation
• Self (China), the most popular essence
• Style (Singapore), Best Beauty Buy 2014
• Grazia (Thailand), Best New Skincare Treatment
• News on Ultimune:
• Shiseido builds Ultimune product awareness via consumer
research.
1. started from the social media platform at Facebook by
phrasing “skin care revolution”.
2. launched a 70-second “Discover the secret to Ultimune”
video and a tutorial of how to use the product. Also, they
includes the ingredient and consumer research reports of the
product.
3. preformed social campaign by posting picture and hashtag
#BeautyInYou# to personalize the consumer’s overall
experience with Shiseido.
http://www.luxurydaily.com/shisedio-builds-product-awareness-via-
consumer-research/
8. Domestic Shiseido Product
• Domestic Cosmetic Business Dividson
• Counseling
• Exlxir
• Benefique
• Haku
• Maquillage (#1 selling brand in Japan)
• Self-selection
• Aqualabel
• Anessa
• Toiletries
• Tsubaki (#1 selling and advertise in Asia countries)
• Senka
• Sea Breeze
• Non-Shiseido
• Ipsa
• Healthcare Business Division
• The collagen
9. Global Shiseido Product
• Overseas Cosmetic Division
• Shiseido
• Cle de Peau BEAUTE
• NARS
• bareMinerals
• Issey Miyake
• Jean Paul Gaultier
• Aupres (sold in China only)
• Urara
• Za
10. Key Products
Ibuki line focus on the
millennial group
Benefiance line is the #1 selling product in
the U.S. The entire whole line had won
Allure Awards for the Best of Beauty
Breakthrough in 2011.
White Lucent line 1st product in the US that focus
on brightening. #1 selling in Asia countries.
The most Advanced Bio-technology
that fight for sign of aging.
11. Comparison
• Shiseido Product:
• Ultimune
• Competitor’s Products:
• Estee Lauder: Advanced Night
Repair II
• Lancome: Genefique
• Christian Dior: One Essential
12. Brand Analysis
• Shiseido had the net sales for 777.7 billion
yen for end of year 2014 as a whole global
business company.
• Net sales rose 2.1% of the total, domestic
sales declined 3.1%, and over seas sales
grew 7.1%, due to the expansion in China.
• Operating Income was 27.6 billion yen for
end of year 2014.
13. Shiseido Stock Symbol: SSDOY
Prices per stock: $17.54 per stock. (However can
only purchase at Japan market)
Largest Shareholders: Financial institution 36.55% Stock as it today in YEN with 3
month trend. (May7,2015)
14.
15. Related news-Investor Related
• Shiseido is keep growing bigger and now has the largest
share market in Japan. However they want to double China
sales as their part of a new business plan. Investing in
operation and e-commerce in the world’s second-biggest
economy. Shiseido will be investing more in local personnel
with e-commerce or marketing expertise. They also want
to develop more new products inside China to reduces old
China inventory and builds up its ranks of beauty
consultants in the country.
• Shiseido will also hire more beauty consultant for domestic
market. Because they believe that Shiseido Beauty
Consultants play important role in communicate the brand
and create the brand value.
• Shiseido is also building a new R&D center “Global
Innovation Center” in Yokohama that will cost up to 40
Billion yen. This expanding investment because last
December, 2014, the CEO has announced their vision of
2020. This Cosmetic research facilities will be the largest in
the world. Since Shiseido are focus consumer point of view,
the first floor will be a communication area. In that way
Shiseido can meet, learn, and experience of their consumer.
16. Consumer Profile
• Demographic: All ethnicity, All ages, All man and woman
• Frequency of purchase/usage:
• Skincare Product usually consumer purchase every other 3 months.
• Make-up Product purchased every 3 months for the foundation. The color parts will be more personable and if any new
collection comes up.
• Usage will be everyday
• Place of purchase:
• USA: Macy’s, Dillard’s, Nordstrom, Sephora, Amazon, EBay, Asian grocery stores, private store and Shiseido website
• The consumers of Shiseido are classified by AIO (activities, interests and opinions) and were grouped into
three categories, namely, fashion-conscious consumers, price-conscious consumers as well as product-feature
oriented consumers.
• Decision Makers vs. Purchaser
• Decision makers seek value and quality in the products they choose to buy while purchasers obtain merchandises with minor
effect without hesitation.
• Brand Loyalty:
• Shiseido has very strong brand loyalty and all the customer will experience the spirit of, "Omotenashi (hospitality)" with their
beauty consultant. They create a home atmosphere environment when each customer walk in to the Shiseido counter. All
Beauty Consultants participate in various training programs and seminar to acquire a range of skills, from consulting skills and
technical skills. The very unique that Shiseido provide to their customer was the Facial Services at the counter. A very
relaxation service for the customer and better way to connect with them. This is also why Shiseido has many repeat customer
come back at the counter and replenish their products.
17. Market Share (China)
• Shiseido has the number 3
market share for personal care
product in China, 2011
• Shiseido is now focusing on
China business for the next
couple years. Since China has
the second largest population
and economic are boosting.
• They also launched their e-
commerce in China Shiseido
website.
18. Advertising/Marketing Communications
• Shiseido have very strong
Advertising in the Domestic
business, Japan.
• In the United States they focus their
advertising through Magazine Ads,
Social Media Ads, Beauty
Consultant, and word of mouth.
• Lady Gaga is new face for Shiseido
since 2015.
• Shiseido has also partner with
celebrity make-up artist, Dick Page
as their director since March, 2007
19. History of
Shiseido
Advertising
• Shiseido has entrance the cosmetic since1897, Shiseido holds the lead in the development of modern Japanese beauty culture.
• In 1917, Shiseido released products using seven face powder colors to match the complexion of each women.
• In 1923, when Japanese traditional hair styles were the mainstream, Shiseido introduced a Western hair style called "Mimi Kakushi
(covering the ears)." It was extremely popular throughout Japan for the next 10 years, and the name has remained part of beauty
culture history.
• During the era of rapid economic growth, Shiseido introduced a social and cultural message with its summer campaign presenting
the "healthy beauty of suntanned skin," proposing unprecedented images of active women.
• In early 1990s, when it became common for women to work, Shiseido released highly functional, long-lasting lipsticks, and gained
popularity among working women.
• In 1997, Shiseido presented a proposal integrating fashion with makeup, and enhanced the fashion sensitivity of women.
• In 2006, with the catch phrase "Japanese Women are Beautiful," Shiseido released its TSUBAKI hair care line, which expressed the
beauty of Japanese women in a straightforward manner.
20. Shiseido’s symbolic camellia logo was designed in 1915 by
the company’s first president Shinzo Fukuhara. It may
have had a few minor adjustments since then, but it has
stood the test of time and remains a firm part of
Shiseido’s identity to this day.
The Camellia Flower symbolizes the blossoms floating in a
bowl of water. This also create timeless, eastern and
international, delicate and bold.
The logo is appear on every Shiseido item, from the
packaging to the product.Shiseido has the most advanced technology and
quality product. They are also customer oriented and
focus on consumer emotion. “The Beauty is in You. “
21. Media
• Shiseido uses media outlet such as YouTube and Vimeo to showcase their
products, tutorial, commercial, and fashion shows they participate in.
• Many blogger also like to post tutorial, and review on certain product to let
other consumer knows what they can expect on the product. This is
another way to help Shiseido generate more business and brand
awareness.
• Competitors: Estee Lauder and Lancôme both uses YouTube to showcase
their products as well along with fashion shows they host.
• When Shiseido launched the Ibuki line in September, 2012, they started let
customer try the sample package in the major department store that sell
Shiseido Cosmetic. The new Ibuki collections targets consumers aged
between 25-35 looking to maintain the health of their skin.
22.
23. Promotions
• Skincare Bonus gift with purchase for twice a year in major retailer
and Shiseido online
• Fall
• Spring
24. Promotion Continue
• Sun care promotion
• On going free shipping promotion with certain amount purchase
online
• Once a year Friends and Family Discount in the U.S.
25. Internet and New Media
• http://www.shiseido.com/
• Purpose: to sell products to consumers, provide contact information, and feature catalogs.
• Shiseido has made a seamless transition onto mobile phones. The mobile
commerce site can be accessed on a web-enabled phone’s Internet browser or
through an application module for the iPhone and Android. Also very easy to
shop on the mobile and thru computer as well. On the bottom of the mobile view
you can easily connect with their social media page.
• Instagram, Facebook, Pinterest, Twitter, YouTube, Thumblr and Vimeo.
• Shiseido has participate in many social media and they do run social campaign
thru Facebook and Instagram
• #IBUKigirl, after they launch Ibuki line. If they win, they will get a yearly supply with it.
Shiseido also went to different college campus to promote the #Ibukigirl contest. Create
more brand awareness to the younger generation
• #ShiseidoSunday, to win a new WetForce Sun Kit.
29. Brand Value
• Shiseido has decrease their Brand value from 2014-15 by 154 million.
• Brand Rating has increase from 2014-15 AA to AA+
• Shiseido has follow their new business model to gained their brand value
back by
• Technology: Shiseido known for their performance and quality with new concepts
and leading-edge beauty method.
• Creation: Shiseido has create their style of selling and greet the customer.
• Omotenashi: This is Shiseido founding spirit to serve customers and contribute to the
world through beauty. They had create a new apps that interact with customer w
throughout the consultation process. Customer are able to use the apps to find the
right solution for their skincare product or make-up product. Shiseido will continue
training in Japan and overseas to improving sales counter activities that use
information technology to achieve the highest level of beauty.
30.
31. Brand Exploratory (Qualitative Survey)
• Word Cloud by asking
• Friends
• Family
• The beauty consultant that works
for Shiseido or other beauty
associate
32. Brand Explortory (Quantitative Survey)
• Consist of 8 questions.
• Random Survey that posted on
Facebook page, and UTD Taiwanese
Association page.
• Total 12 people participant
• First three questions are the Screening
questions
• All the participant know about Shiseido.
• 83% of people has bought Shiseido product!
• 75% people bought their Shiseido Product thru
department store
33. Brand Exploratory (Quantitative Survey cont.)
• Qualitative questions
• 83% of people thinks Shiseido have Quality product.
• 50% of consumer knows promotion is from
friends and family. Shows Shiseido has strong
word of mouth advertising by consumer.
34. Brand Exploratory (Quantitative Survey cont.)
• Demographic Question
• Purchase habit
• Age group are mostly fall into 25-34 years old
with 58% of the participant • This clearly stated that 50% of consumer will replenish
their cosmetic product 3-6 month.
• 92% of people are female that participate this survey.
35. Brand Recommendation
• Smart phone app
• People are using smart phones every day now, so it creates a huge market for different types of apps. This also creates an additional communication
channel for companies to communicate with their customers.
• In view of this, Shiseido should design a smart phone app to arouse interest of the customers and do promotions. The app can be in form of a makeup
simulation. Since they already have the apps for the beauty consultant to use at the counter during consultation. They should elaborate this technology
to every consumer will be able to download on their apps
• They should also add some purchase feature for different region and can probably combine their social contest on there.
• This smart phone app is especially targeting at the fashion conscious and product-feature customers.
• Crossover with fashion brands
• In order to demonstrate the use of cosmetics with different outfits and create a cosmopolitan image.
• Fashion shows can be held to increase the exposure of Shiseido to the fashion conscious customers
• Reward Program
• This is a program that encourages customers to accumulate points from any Shiseido purchase. (Clarins has their VIP program that run very successful
• Blogger’s promotion
• As product-feature oriented customers will be attracted by celebrities and will look for users’ opinions and comments, Shiseido could invite online
bloggers to promote their products.
• Three main advantages of inviting bloggers to promote Shiseido’s products.
1. Shiseido is inviting them to try the products and give objective comments, so the blogger will feel free to give both positive and negative
comments. By providing both sides of the comments, the credibility of the judgments will increase and more persuasive to the product-feature
oriented customers. Gained more Trust.
2. They will demonstrate the usage, it helps the viewers to increase the knowledge of products as well as the techniques of using it.
3. This may influence of reference group and the effect of word of mouth on the decision making process. The positive comments may speed up
the decision making process and reinforce the positive consumption experience.
36. Works Cites
• Endo, T. (2014, March 19). Shiseido Focuses on Langerhans Cells to Strengthen Skin Immunity. Retrieved May 7,
2015, from http://www.businesswire.com/news/home/20140318006765/en/Shiseido-Focuses-Langerhans-
Cells-Strengthen-Skin-Immunity#.VUk9NPlVhBc
• King, J. (2014, July 29). Shiseido builds product awareness via consumer research. Retrieved May 7, 2015, from
http://www.luxurydaily.com/shisedio-builds-product-awareness-via-consumer-research/
• Kobayashi, M. (2015, February 24). IBM empowers Shiseido Beauty Consultants with mobile apps. Retrieved
May 7, 2015, from http://www-03.ibm.com/press/us/en/pressrelease/46141.wss
• Lackie, D. (2015, March 8). Why Dave loves the Shiseido brand. Samantha Clow from PEI told us her favourite
Shiseido product & won! Retrieved May 7, 2015, from http://davelackie.com/why-dave-loves-the-shiseido-
brand-tell-us-your-favourite-shiseido-product-win/ Market Share Reporter. Ed. "Leading Makers of Personal
Care Products in China, 2011." Robert S. Lazich. 2014 ed. Detroit: Gale, 2014.Business Insights: Essentials. Web.
7 May 2015.
• Shiseido Awarded World’s Most Ethical Companies Designation Four Years in a Row. (2015, March 11). Retrieved
May 7, 2015, from http://www.shiseidogroup.com/releimg/2405-e.pdf
• Shiseido Will Establish the New Research Center "Global Innovation Center*" in the Yokohama Minato Mirai 21
District, Japan. (2015, March 27). Retrieved May 7, 2015, from
http://www.businesswire.com/news/home/20150327005165/en/Shiseido-Establish-Research-Center-Global-
Innovation-Center*#.VUuNpPlVhBc