Slides for Shannon Salter's June 14, 2017 presentation at Legal Hackers Vancouver. Video here: https://youtu.be/g2MFbnx1QXY#t=24m05s

1. Vancouver Legal Hackers
Vancouver, BC
Shannon Salter, Chair
June 14, 2017

2. What is the CRT?
Part of the justice
system
1st online tribunal in
Canada
Bringing the justice
system to the public

3. Jurisdiction: Civil Resolution Tribunal Act
Condominium
• Neighbour disputes
• Governance
• Repairs
• Rentals
• Parking
• Pets
• Common property
Small Claims
• Under $25K
• Debt
• Contract
• Personal Injury
• Personal property
• Consumer
• Some employment

4. 4
Why the CRT?
Access
• Rural parties
• Complexity
• Limited support
Time
• ~ 7-11 months
(small claims)
• Delays &
backlogs
Cost
• Travel
• Legal fees
• Court costs
(strata)
Proportion
• Limited ADR
• Few cases go to
trial

8. Guiding Principles
CRT
Timely
• Focus on early
resolution
• 60-90 day
process
Flexible
• Range of ADR
options
• Continuous
improvement
Accessible
• 24/7
• Anywhere
• Legal
information and
support
Affordable
• Staged fees
• Usually no
travel/legal
costs
• Fee exemptions
Efficient
• Active case
management
• Tailored timelines
and processes
• Avoid duplication

9. CRT Overview
Information,
problem
diagnosis,
self-help
Party to party
negotiation
Case
Management:
facilitated ADR &
hearing
preparation
Adjudication
Dispute volumes

10. Solution Explorer
• Free public information, available 24/7
• Guided pathways
• Interactive question and answers
• Tools, templates, resources
• Resolution or preparation for CRT process
• Ongoing improvements & add small claims content

11. Solution Explorer
CRT Dispute Application
CRT Technology Demo

12. 12

21. Negotiation
• Connects parties to encourage negotiated
settlement
• Zero to nominal cost
• Low intervention
• Tools & support
• Avoid more time/money on dispute

22. Facilitation
• Dispute resolution expert
helps reach agreement
• Very flexible :
• Asynchronous or
synchronous
• Resolve some or all of
disputes
• Can decide dispute
with consent

23. Facilitation
• Quick order from tribunal
member
• Enforceable in court
If agreement
• Adjudication support
• Help narrow issues, organize
claims
If no agreement
• Avoids duplication and delays
Increases access
to justice

24. Adjudication
• Mostly part-time tribunal members
• Lawyers with subject expertise
• Located all over province
• Usually written hearings
• Some telephone/video hearings
• Plain language written reasons
• Decisions enforceable as court orders
• Published decisions

25. Decisions

26. Appeal Method
Small Claims
• Appeal to
Provincial Court
• Basically trial de
novo
• Cost/deposit
consequences
Strata
• Appeal to BC
Supreme Court
• Leave required
• Question of law

27. CRT Caseload at a Glance
Strata
• 7000+ Solution Explorer
visits
• 470 disputes total
• About 100 resolutions
• Rate of applications ↑
Small Claims (expected)
• 5000 cases 5K and under
• 50% default
• Streamlined process
• 85% facilitation success
rate
• Focused facilitator
time
• Ongoing analytics for
tailored process
templates

28. Continuous Improvement
Ask for
feedback/
advice
LISTEN
Incorporate
feedback
Improve

29. 93
95
87
88
0 20 40 60 80 100
Good appearance
Easy to use
Useful info
Tech worked well
Solution Explorer Public Beta
June 17 – July 5, 2016
Agree/
strongly agree
(46 responses,
613 new
explorations)

30. Where are we going?
Fall/Winter 2016
•Strata claims fully
implemented
•Solution Explorer
small claims beta
testing
•Technology
development
June 1, 2017
• Small claims
$5,000 & under
• Key performance
indicators and
evaluation
Winter 2017
• Increased limit
for small claims
• Data analytics &
continuous
improvement
CRT

31. More Information
Email: info@crtbc.ca
Twitter: @shannonnsalter
www.civilresolutionbc.ca