1. October 2015 Local Inside Oerlikon Manmade Fibers 5
CHINA (jko) Since January
2015, the Oerlikon Ope-
rational Excellence (OOE)
program is also being im-
plemented at the Chinese
manmade fiber division
Customer Service work-
shops in Beijing, Suzhou,
Wuxi and Tongxiang.
The program supports
the ‘Aftersales Growth’
initiative, designed to
strengthen growth in Cu-
stomer Service by helping
the workshops to improve
their performance, adhere
to quality assurance and
punctual delivery targets
and to further improve
working conditions for
employees.
In November of this
year, the OOE teams at
the various service sites
held their second sound
of OOE management
presentations. “It is truly
impressive how progress
in such areas as HSE
(Health, Safety and
Environment) and OOE
has been achieved at
all sites in such a short
period of time”, com-
mented Janto Kottmann,
OOE Customer Service
project manager. “I am
thrilled to see how the
employees are involving
themselves with their own
ideas and improving their
workplace at the same
time. With this, they are
firmly integrated into the
improvement process.”
Their successes reveals
numerous examples whe-
re efficiency, quality and
ergonomics have been
improved in conjunction
with a reduction in the
so-called ‘9 types of wa-
sting’.
One of the (many) ex-
amples of improvements
is the new process for
distributing lubrication
for godets initiated by
the Suzhou repair team.
For this work step, the
godets have to be cooled
using water during the
lubrication distribution
process. With increasing
number of godets, the
cooling process becomes
susceptible to leaks and
blockages, which can
damage the godets as
a result of overheating.
The first image shows
the problem. In contrast,
the new system deploys
a systematic layout with
individually marked hoses
and flow meters. A brief
glance at the flow meter
shows whether a hose is
Oerlikon Operational Excellence program
launched in Customer Service
The repair teams in Beijing ... and Suzhou came up with numerous excellent improvement proposals.
functioning optimally. With
this, time is no longer wa-
sted searching for leaks
when it is actually already
too late. The image of the
new layout shows the
inventiveness of the repair
team and ‘simply’ and
‘robustly’ follows the OOE
principles.
Shop-floor manage-
ment launch
The Suzhou Team has
also taken the first steps
toward implementing
shop-floor management,
with the aim of organi-
zing its day-to-day work
and driving the continual
improvement of the team
forward. “Shop-floor ma-
nagement is a fantastic
solution for improving
communication within the
team and for providing
help when identifying pro-
blems and improvement
potential”, states Ms Chen
Jing, head of operations
at the Customer Service
workshops in Beijing and
Suzhou. “In future, I would
like to continue to use this
method to transparently
provide all affected em-
ployees with the produc-
tion plan and to show the
progress with the objec-
tive of further improving
customer satisfaction in
terms of punctual delivery
and quality.”
The lubrication distribution process before ... and after shows: the systematic positioning of the hoses allows the repair teams to identify potential
leaks much faster.