8. Service Manager A manager who is responsible for managing the end-to-end Lifecycle of one or more IT Services. The term Service Manager is also used to mean any manager within the IT Service Provider. It is most commonly used to refer to a Business Relationship Manager, a Process Manager, an Account Manager or a senior manager with responsibility for IT Services overall .
9. Service Manager is an important role that manages the development , implementation , evaluation and on-going management of new and existing products and services. Responsibilities include business strategy development, competitive market assessment/benchmarking, financial and internal customer analysis, vendor management, inventory management, internal supplier management, cost management, delivery and full lifecycle management of products and/or services. Service Managers are responsible for managing very complex projects in order to achieve objectives and strategies and strive for global leadership in the marketplace. In order to attain this goal, they must evaluate new market opportunities, operating models, technologies and the emerging needs of customers in a company with international scope.
10. WELKE TALENTEN HEB JE BUITEN INHOUDELIJKE ITILV3-KENNIS NODIG OM DEZE ROL SUCCESVOL TE MAKEN…????
11. WAT DACHTEN JULLIE VAN DEZE…..??? COMMUNICEREN FACILITEREN MOTIVEREN VERANDEREN
12. IN ONZE TRAININGEN EN IN DE PRAKTIJK MET STIP GENOEMD ALS VIER VAN DE BELANGRIJKSTE ASPECTEN, BELANGRIJK VOOR FUNCTIONEREN SERVICE MANAGERS COMMUNICEREN FACILITEREN MOTIVEREN VERANDEREN
13. HOE TOE TE PASSEN BINNEN ITILV3……….? COMMUNICEREN FACILITEREN MOTIVEREN VERANDEREN
14. Heb ik in elke fase alle talenten nodig?? COMMUNICEREN FACILITEREN MOTIVEREN VERANDEREN COMMUNICEREN FACILITEREN MOTIVEREN VERANDEREN COMMUNICEREN FACILITEREN MOTIVEREN VERANDEREN COMMUNICEREN FACILITEREN MOTIVEREN VERANDEREN COMMUNICEREN FACILITEREN MOTIVEREN VERANDEREN
15. OF………………..past een specifiek talent beter bij een specifieke fase?? “ Verandertalent ” helpt vast in de fase ServiceTransition…….. Maar WAT is nu eigenlijk “verandertalent” ………en welke zaken moet je beheersen om als Service Manager succesvol een rol te spelen binnen de fase Service Transition?
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17. UITKOMSTEN : COMMUNICEREN MOTIVEREN FACILITEREN VERANDEREN C.S.I. SERVICE OPERATION SERVICE TRANSITION SERVICE DESIGN SERVICE STRATEGY FASE TALENT
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19. “ Veranderen is niet andere dingen doen….maar anders tegen de dingen aankijken” (Proust) TENSLOTTE……….