SERVICE CORE AND VALUE
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The document provides guidance for food and beverage team members on how to greet and interact with guests at La Tapas Bar. It emphasizes making a warm first impression, actively listening to guests, maintaining eye contact and a smile, standing confidently, using guests' names, and providing a friendly farewell. Guest satisfaction is the top priority through efficient, helpful, and friendly service in a warm and inviting setting while offering top quality products.
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SERVICE CORE AND VALUE
- 1. for Food & Beverage Team nina 2008
- 2. nina 2008 * “ Warm Welcome “ First impression are lasting. Make yours the warmest and most sincere it can be. Greet every guest that walks into La Tapas Bar. * “ Look, Listen and Ask “ Maintain eye contact to acknowledge your guest’s importance and show your understanding by listening attentively. Ask questions if you are unsure and use this opportunity to suggest and up sell to your guests. * “ Smile and Stance “ A smile is contagious and puts everybody in a good mood. Your stance is about your body language – stand up straight, walk with confidence and have open and friendly gestures. * “ Friendly Farewell “ This is the last impression the guest has of our La Tapas Bar – so make it work for you! Use the guest’s name when saying good-bye, invite the guest to return and always say thank you.
- 3. nina 2008 The Quality Product and Service Begin with Quality think.
- 4. nina 2008 *Understand product knowledge & service *Introduce product knowledge & service *Familiarize yourself with product knowledge & service *Present the product knowledge & service for future development *Learn the art of our show and understand your role
- 5. nina 2008 *“ Guest satisfaction is top priority “ *“ Be efficient and helpful “ *“ Ensure warm and inviting setting “ *“ Offer top quality “ *“ Have fun working here “
- 6. nina 2008 “ We promise to our guest, To always offer top quality product in warm and inviting setting through efficient and friendly service“