Serdoo Presentation
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This document discusses how Serdoo uses artificial intelligence and machine learning to automate helpdesk workflows. Serdoo collects customer data from multiple channels like email, Facebook, and web forms. Its AI engine then classifies the data, predicts tags and priorities, and automatically assigns requests to the appropriate workgroup. This helps eliminate repetitive tasks and seamlessly connects customers to agents. The document also outlines Serdoo's benefits like viewing tagged and grouped data, autonomous workflow processing, and entity extraction. It notes Serdoo is continuing to integrate with Skype, Slack, and plans to add voice channels in the future.
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Serdoo Presentation
- 1. © 2017
- 2. © 2017 The business plans of the next 10,000 startups are easy to forecast: take X and add AI Kevin Kelly, Wired AI is the new electricity Andrew NG, Coursera MOTIVATION
- 3. © 2017 Most demanded industrial areas - Marketing - Strategic or financial planning - Sales and risk - Fraud - Compliance*
- 4. © 2017 Relationships Between ML, A
- 6. © 2017 “about Serdoo“ Artificial Intelligence at your Helpdesk Allow Serdoo to eliminate repetitive tasks seamlessly connect you with your customers on Facebook, E-mails, and Web-Forms. Multi channel customer experience AI based automation Knowledge Base Measurement of your helpdesk
- 7. © 2017 02 Collect data through defined channels (E-mail, Facebook, Web Form) 03 Collected data is asked to be classified if it is a, * Complaint * Request * Suggestion * Question * Thanks * Spam and tries to find its priority, tag(s) and workgroup through AI triggering. 01 Client sign-up and define its channel(s) 05 Automatic assignment process is triggered and conversation is put to related folder with its AI enriched information (type, tag(s), priority, workgroup) Serdoo Manage your all text channels with AI 04 AI engine predicts type, tag, priority and workgroup values and Serdoo choose the ones with the highest probability. How Serdoo manages helpdesk cycle
- 8. © 2017 How Serdoo use power of ML?
- 9. © 2017 Benefits of Serdoo through ML - Viewing tagged & grouped data - Autonomous workflow processing through assignment rules - Entity extraction * Name (Individual / Organization) * Location (Physical / URL) * Signature
- 10. © 2017 Continuing & Future Works of Serdoo Ecosystem - Skype & Slack integration (Continuing) - Chatbot (Continuing) - Voice channel integration (Future work)
- 11. © 2017
Editor's Notes
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