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Senior Thesis: Improve the Move with Caltrain
- 1. Improve the Move Kendra Wong Senior Thesis | Fall 2019
- 3. In-person Interviews San Francisco Caltrain Station R E S E A R C H
- 4. • bought three tickets to get to the third zone the first time riding Caltrain • needed more information about Zones • rides Caltrain three times a week Manuel 35 years old Software Engineer
- 5. • had to pay close attention to the audio • felt no connection between the keypad and audio • not familiar with the Caltrain system, visiting on vacation Kerri 35 years old General Manager at a fast food restaurant
- 6. • rides Caltrain every day for the past six months • had to replay the audio • frustrated with the lack of a back button Mahesh 52 years old VP of software engineer
- 7. • finds spatial navigation most painful • very familiar with the train and ticket system • rides Caltrain once a week Oleg 40 years old Software Engineer
- 8. • tells blind/visually impaired locations of the platform • sees about four blind riders a day • sends information to train conductors there is a PNA Diego 4 years working for Caltrain
- 9. Remote Interviews R E S E A R C H
- 10. • older clients and technology • headphone jack …they are accessible, they are not easy to use.“ ” KillerLag, r/askblindpeople Instructor Orientation and Mobility for the Blind Advice - don’t tell the [bus] driver you destination.“ ” • ambient noise • mic location James Salas Deputy Director NM Commission for the Blind
- 11. Progress and Process S Y N T H E S I S
- 12. Insights • Instructions are long, inefficient, and sometimes unclear. • Users must pay close attention when using the audio feature. • A “back” or “cancel” feature is needed.
- 13. Goal Improve the ticket buying process to facilitate purchasing for blind and visually impaired users.
- 14. • occasionally visits friends in South San Francisco • blind since birth • does not drive David 62 years old Jennifer 35 years old commutes to work at least four times a week works long hours visually impaired — low vision • • • Personas
- 15. Voice User V O I C E U S E R I N T E R F A C E Interface
- 20. A U D I O R E L I A N T › Destination Ticket Type Number of Tickets San FranciscoSan Francisco ContinueContinue
- 32. A U D I O R E L I A N T › Destination Ticket Type Number of Tickets San FranciscoSan Francisco ContinueContinue San Francisco Bayshore San BrunoSan Bruno Millbrae San Bruno Broadway 22nd Street South San Francisco Destination San Francisco Bayshore San Bruno 22nd Street South San Francisco › South San FranciscoSouth San Francisco Number of Tickets ContinueContinue San FranciscoSan Francisco Ticket Type Ticket TypeTicket Type Number of Tickets One Way Ticket Day Pass San FranciscoSan Francisco ContinueContinue › Destination Ticket Type Number of Tickets San FranciscoSan Francisco ContinueContinue Destination › Destination Ticket Type Number of Tickets San FranciscoSan Francisco ContinueContinue San Francisco Bayshore Millbrae San Bruno Broadway 22nd Street South San Francisco DestinationSan Francisco Bayshore San Bruno Millbrae Broadway 22nd Street South San Francisco › San BrunoSan Bruno Ticket Type Number of Tickets San FranciscoSan Francisco ContinueContinue Ticket TypeTicket Type Number of Tickets One Way Ticket Day Pass San FranciscoSan Francisco ContinueContinue Ticket TypeTicket Type Number of Tickets One Way TicketOne Way Ticket Day Pass San FranciscoSan Francisco ContinueContinue › San BrunoSan Bruno One Way TicketOne Way Ticket Number of Tickets ContinueContinue San FranciscoSan Francisco › 1 2 3 4 Number of TicketsNumber of Tickets San FranciscoSan Francisco ContinueContinue › 1 22 3 4 Number of TicketsNumber of Tickets San FranciscoSan Francisco ContinueContinue › San BrunoSan Bruno One Way TicketOne Way Ticket 2 Tickets2 Tickets ContinueContinue San FranciscoSan Francisco › San BrunoSan Bruno One Way TicketOne Way Ticket 2 Tickets2 Tickets ContinueContinue San FranciscoSan Francisco San BrunoSan Bruno Destination Ticket Type Number of Tickets One Way TicketOne Way Ticket 2 Tickets2 Tickets Back ConfirmConfirm San FranciscoSan Francisco $5.00$5.00 San BrunoSan Bruno Destination Ticket Type Number of Tickets One Way TicketOne Way Ticket 2 Tickets2 Tickets PayPay San FranciscoSan Francisco $5.00$5.00 San FranciscoSan Francisco Thank you! Enjoy your trip.Thank you! Enjoy your trip.
- 33. › Destination Ticket Type Number of Tickets San FranciscoSan Francisco ContinueContinue P R O U S E R
- 39. › Destination Ticket Type Number of Tickets San FranciscoSan Francisco ContinueContinue › San BrunoSan Bruno Ticket Type 1 Ticket1 Ticket ContinueContinue San FranciscoSan Francisco › San BrunoSan Bruno Day PassDay Pass 1 Ticket1 Ticket ContinueContinue San FranciscoSan Francisco Back ConfirmConfirm San FranciscoSan Francisco San BrunoSan Bruno Destination Ticket Type Number of Tickets Day PassDay Pass 1 Ticket1 Ticket $6.00$6.00 San BrunoSan Bruno Destination Ticket Type Number of Tickets Day PassDay Pass 1 Ticket1 Ticket Back ConfirmConfirm San FranciscoSan Francisco $6.00$6.00 San BrunoSan Bruno Destination Ticket Type Number of Tickets Day PassDay Pass 1 Ticket1 Ticket PayPay San FranciscoSan Francisco $6.00$6.00 San FranciscoSan Francisco Thank you! Enjoy your trip.Thank you! Enjoy your trip. P R O U S E R
- 40. Shortcomings and Takeaways of Voice User Interface T O C O N C L U D E
- 41. • Responsive • Intent over language • Tone • Environment Keep in mind
- 42. Thank you
- 43. A P P E N D I X *not all notes included