Self-Service Common Use Bag Drop
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How a technology decition in how Avinor handles luggage for air travelers delivers benefits to airlines, passengers and airports. And is central when planning check-in areas at our new terminals. From a talk at Passenger Terminal Expo 2014 in Barcelona
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Self-Service Common Use Bag Drop
- 1. SELF-SERVICE COMMON USE BAGDROP Jens A. Huseby – Senior IT Consultant – Avinor Yngvar Sundsfjord – Chief Project Manager - COWI
- 3. SELF SERVICE BAG DROP IN AVINOR - SINCE 2008! • 2008: SBD installed at Tromsø airport (TOS) • biometric • 2013: 5 million bags processed by SBD Morten Asbjørnsen, SBD- pioneer in Avinor
- 4. 2014: UNIFIED BUSINESS MODEL FOR COMMON USE Strong incentives for self-service automation in Norway: • Very high labor cost • Technologically adept travelers • Culture for «Self-Service» Common Use in Avinor CUSS QUICK TAG SBG SBD CUPPS Other services
- 5. WHY COMMON USE BAG DROP? From goals of the COMMON USE business model: “Improve the passenger experience” • Less waiting time to deliver bags • Reduced process time • Increased sense of control “More efficient Check-In areas” “Support OFF AIRPORT-processes [incl.] home printed bag tags”
- 6. CHALLENGING GROWTH – FROM 46 TO 70 MILLION PASSENGERS Avinor – passengers 1981–2028* * 1981–2012: Official numbers * 2013–2028: Prognosis - 10.0 20.0 30.0 40.0 50.0 60.0 70.0 80.0 1985 1990 1995 2000 2005 2010 2015 2020 2025 Mill.
- 7. HIGH LEVEL TECHNICAL DESIGN BAGS – our proprietary middle ware • Generic interface to the DCS’s – XML (IATA) • Independent of baggage handling system Bergen Trondheim Stavanger BAGS-2.0 Fuse ESB BAGS DB (rules) Airline 1 DCS Airline 2 DCS XML
- 8. TRUE DEDICATED COMMON-USE Available for all airlines
- 9. EXISTING CHECK-IN COUNTERS AT BERGEN AIRPORT Existing Check-in counters at Bergen Airport
- 10. BERGEN AIRPORT - 6 COMMON USE SBDs REPLACED 3 MANNED COUNTERS «Without self-service common use bag drop, we would not be able to handle our current passenger volume»
- 11. OSLO AIRPORT - RETROFITTING
- 12. OSLO AIRPORT AIRLINE DEDICATED COUNTERS WITH COMMON USE SBDs
- 13. IMPLEMENTATION DAY Not really, just security on strike
- 14. OSL NEW TERMINAL - T2
- 15. OSL NEW TERMINAL - T2 FOCUS ON SELF SERVICE Always open – each counter can be either manned or self serviced
- 16. OSL NEW TERMINAL - T2 DUAL MODE COUNTERS
- 17. BERGEN NEW TERMINAL - T3
- 18. 28 manned / self serviced check-in counters Always open BERGEN NEW TERMINAL - T3 BUILT AROUND SELF SERVICE
- 19. BERGEN NEW TERMINAL - T3 - SBD COUNTERS
- 20. STEADY INCREASE IN USE - OSL 0 50000 100000 150000 200000 250000 300000 May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Total Total
- 21. FREE BAG BELT SLOTS – A NEW CONSTRAINT Peak hour BHS Peak hour BHS
- 22. Causes of rejection: • Wrong dimensions or weight • 50 % of rejects • DCS - flight closed, destination not supported etc. • 42 % of rejects million bags in 2013 >88%Success rate 3.1mill. bags since May 2012 OSL
- 23. DASHBOARD
- 24. USE BY COUNTER
- 25. STATISTICS AVAILABLE ON WEB PROMOTES USE
- 26. WIN – WIN – WIN PASSENGER – AIRPORT - AIRLINE
- 27. WHAT’S NEXT? • NEW TERMINALS • MORE AIRLINES • CHARTER FLIGHTS (TOUR OPERATORS) • COMMON USE SYNERGIES • MORE AIRPORTS • SMALL AND MEDIUM SIZED
- 28. LESSONS LEARNED You still need manually assisted bag drop Two step approach Make it easy to use Log & learn Share statisticsCollaborate Use floorwalkers
- 29. THANK YOU! Jens Andreas Huseby Senior IT Consultant Avinor jens.andreas.huseby@avinor.no Yngvar Sundsfjord Chief Project Manager COWI ynsu@cowi.no
Editor's Notes
- 2,8 % annualpassengergrowthRemember:CHALLENGE:Veryhighbuilding and constructioncostVeryhighlaborcost