The document provides a series of interview questions and sample answers for security guard positions, focusing on dealing with policy violations, difficult coworkers, conflicts with colleagues, customer service challenges, and teamwork. It emphasizes the importance of integrity, communication skills, patience, and problem-solving abilities in various scenarios. Additionally, it stresses the necessity for candidates to showcase their resourcefulness and humanity when faced with difficult situations.

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How would you handle an employee who was
breaking company policy?
Alternate Question: What would you do if you caught an officer sleeping on the
job?
Possible Answer 1:
I would try and warn the employee not to break the company policy.
If repeated warnings are not helping, I have no choice but to report them.
I know that others might think of me as a snitch, but to me honesty and integrity are
more important that being thought of as ‘nice’.
Possible Answer 2:
If someone was caught sleeping on the job, if there were extenuating circumstances,
like a sick child at home or something, I would talk to them and cut them some slack.
After all, we are all human and all of need some sort of extra help from time to time.
But if it happens regularly, I will definitely report it to the management, as, in my
book, that is slacking on the job and I cannot condone that.
This question is asked to measure
your ability to be a team-player.

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Can you describe a situation where you had to deal with a difficult
coworker?
Possible Answer:
Though I try to get along with everyone, at times, there are some
personalities that just cannot get along.
I prefer to follow rules, not stand around chatting and socializing when I am
working. One of my co-workers loved to stand around the coffee machine and
chat about everything under the sun.
When I wouldn’t play ball, he started telling people that I was a loner, a
stickler for rules and stand-offish.
I let it slide, and eventually his constant chatting got on peoples’ nerves.
Someone complained to the management and he was shifted out of the
department to customer service, where his chatting would be useful.
If I had complained, while still a newcomer to the team, things might not have
worked out so perfectly. Patience is essential when dealing with difficult
people.

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If you had a dispute with another Security Officer, how would you
handle the situation?
Possible Answer:
I can get along with most people. If I have a problem with a colleague, I will
try to talk it out with them.
If that doesn’t help, I will try to avoid confronting with them as much as I can,
without it affecting my job.
In the worst case scenario, where the dispute affects my job, I will discuss
with my supervisor and seek their guidance on the issue.
I believe in tackling problems head-on, rather than burying my head in the
sand and hoping they will go away; any such personal issues, unresolved,
might potentially interfere with my ability to perform the job, which can be
dangerous in our kind of employment.
This question helps them to assess your
people skills and problem-solving skills.

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Describe a time when you had problem providing a service to someone.
Possible Answer 1:
As this would be my first job, I haven’t had to face a situation yet where I haven’t been
able to provide a service to a customer.
If such a scenario happens, I will apologize and try to explain my predicament to the
customer. Hopefully they will understand that we are all human after all, and at times
things can be out of our control.
Possible Answer 2:
A customer walked into the store where I was previously employed, looking agitated.
She said that her engagement ring had slipped from her finger in our store some time
earlier, and asked if we could help her to find it.
She said, she was in the store about an hour ago. Since this happened a while ago,
and though we went through the security tapes with her multiple times, we couldn’t
identify anyone picking up a ring off the floor.
She became very upset and called us names. We kept our cool, as we could
sympathize with her situation, but we were helpless. We offered to call her if we found
it. Under the circumstances, that was the best we could do.

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Recall a time where you provided excellent customer service or worked as a team
Possible Answer:
I was manning the front desk one day, when a distressed young lady hurried in, looking for her
toddler.
She said she was looking at a window display when she lost her grip on her son, and he just
disappeared. She was all shaken up and was on the verge of a breakdown.
I got one of our waitresses from the coffee shop to serve her some coffee and keep her company,
while I went looking for the boy, armed with her description. In a few minutes I found him glued to
the TV in an electronic store, a few doors down.
When I brought little Eric back to his Mom, she was so grateful, uncontrollable tears started flowing
from eyes. Since then, every year she sends us a Christmas card.
When the lady just came in and reported the incident, I had a hunch that the little guy might have
just wandered off and decided to do a quick search myself before involving the police. And if my
search had proved unsuccessful, there was enough time to involve the police. They never do
anything unless anyone’s been missing for 24 hours, anyway.
My manager accepted my idea that I go looking for the boy, while we tried to keep the Mom calm,
which brought happy smiles all around!
This question is asked to see
how resourceful you can be

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Visit: http://securityguardjob.net/security-guard-interview-questions for more Interview Questions and Answers