Sean Dolan is an IT professional and general manager seeking a new opportunity. He has over 15 years of experience developing systems and managing operations. Currently, he is the Technology Coordinator for the Broome County Board of Elections where he builds their voting and website systems. Previously, he was the General Manager and IT Manager for a textbook company where he developed their online sales and inventory systems.

1. SEAN P. DOLAN
301 LaGrange St. 607-624-7352
Vestal, NY 13850 spdolan76@gmail.com
IT PROFESSIONAL • GENERAL MANAGER
Offer outstanding accomplishments in the design and development of networked systems to produce and
collect data critical to the lifeblood of various entities; create effective systems based on solid experiences
in business development and operations; recognized for communication skills relaying complex
information clearly and effectively; rely on leadership skills to move organizations forward to achieve
goals within strict time frames; demonstrate proficiencies in the following:
• Systems Development
• Social Media Marketing
• Supervision/Training
• Pricing
• Email Marketing
• Web Design and Development
• Research/Data Analysis
• PC Troubleshooting/Repairs
• Hiring/Employee Relations
• Corporate Communication
• Business Startup
• Strategic Planning
• Operations Management
• Inventory Planning/Management
• Sales/Customer Service
TECHNICAL HIGHLIGHTS
Desktop and Cloud Apps Web Protocols Database Administration
• Microsoft Office Suite:
• Access, Excel, Word,
• Powerpoint, Publisher
• Buffer
• Facebook Advertising
• Google Analytics
• HTML5
• CSS3
• Javascript
• JQuery
• Bootstrap
• Wordpress
• VBA Programming
• Microsoft Access
• SQL
EXPERIENCE
Technology Coordinator, Broome County Board of Elections, Binghamton, NY 2014 to Present
Apply an effective balance of IT, research, management, teamwork and communication skills in the
development and management of Broome County’s voting system, the Board’s administrative processes,
and www.broomevotes.com website; efforts result in virtually seamless and error free operations and
outreach to diversified stakeholders.
• Interface with voters via social media and on-line chat venues to assess concerns and build systems to
facilitate processes encompassing 141 election districts.
• Built website using NationBuilder platform and HTML5 achieving Search Engine Optimization
(SEO) and ease of navigability; created layouts and content geared for effective communications and
completion of web-based tasks.
• Program ballots and voting machines; developed and update database reporting systems converting
XML into HTML files to tabulate voting results.
• Supervise and train interns ensuring consistency in all communications including blog posts and
social media.
….Continued

2. SEAN P. DOLAN Page 2.
General Manager/IT Manager (2006 to 2013) Textbook Fetcher.Inc, Cortland, NY Manager/On-line
Sales Coordinator (2000 to 2013) Mando Books, Cortland, NY 2000 to 2013
Teamed with owner in business development and operations of 2 companies specializing in the
acquisition and sales of college textbooks starting as a brick and mortar retail store (Mando) and
expanding into vendor on-line sales (Textbook Fetcher.Inc).
• Provided executive leadership in development of logistics and oversight of warehouse, fulfillment,
sales, customer relations, buy-back, distribution, hiring, employee relations and IT operations.
• Developed LAN system comprised of 50+ computers using MS Access databases to manage and
facilitate online order fulfillment, inventory and pricing; designed system to facilitate scanning and
recording of inventory and immediate pricing significantly improving throughput working with REST
API and cloud based systems; built sales databases.
• On-call to troubleshoot and repair software and hardware; trained end-users in system operations.
• Participated in the hiring and supervision of up to 80 employees.
• Planned manual and computerized control processes to track and record in-bound and outbound
shipments.
• Set up over 60 buy-back sites throughout the country and maintained ongoing communications with
buyers.
• Monitored on-line sales via Amazon.com, Half.com, and Barnes and Noble on-line sites ensuring
compliance to regulations covering refunds, tracking and customer service functions encompassing
up to 18,000 customers.
• Conducted sales calls to professors and campus administrators to introduce services and build sales.
• Planned and managed the startup of retail book stores during early operations; conducted research to
determine product mix and volumes based on student usage; identified product resources; designed
and installed systems to control sales, inventory and other operations.
PC/LAN Technician, Chenango Forks Central Schools, Binghamton, NY 1997 to 2000
Installed and administered LAN network including 300 PCs and 1,200 end-users accounts.
• Managed Exchange Server and Domain Controllers; conducted troubleshooting, maintenance and
upgrades of computer network and provided end-user support.
• Teamed with other technicians and administrators to develop Master Schedule for high school.
EDUCATION
Bachelor of Science in Information Systems, SUNY Empire State College, Saratoga Springs, NY, 2013
A+ Certification - Windows