SDSU receives an average of 200,000 calls per week and needed a new unified communications solution to replace its outdated voicemail system. It selected AVST's CX-E solution after a bidding process. The transition was smooth thanks to CX-E's compatibility with SDSU's existing systems. CX-E provided cost savings, supporting the high call volume, and capabilities for integrating UC components in the cloud and enhancing mobility and automation.
This document discusses different types of lounges that provide relaxation. It begins by describing how outdoor lounges and chaise lounges specifically offer a place to relax one's body and mind by removing stress. It then discusses chaise lounges in more detail, noting they are adjustable furniture that can accommodate one's entire body length and are made for indoor or outdoor use. The document goes on to describe three main types of lounges: sports lounges themed around particular sports, bar and grill lounges that also serve food, and DJ and dance lounges popular among younger adults for their music and dancing. It closes by stating that no matter the type of lounge, they generally provide a comfortable
CultuWeb es un portal enfocado en difundir información cultural de México y el mundo. El sitio cuenta con tres colaboradores estudiantes que proveen contenido como entrevistas, fotografías y videos. El sitio ofrece servicios de publicidad y redes sociales para promover eventos culturales, y su audiencia objetivo son personas interesadas en temas como música, arte y eventos.
Este documento discute el tema de Pesaj a Shavuot, o de la Pascua a Pentecostés. Explica que este período representa una preparación de 50 días para celebrar la entrega de la Torá en Shavuot. También analiza pasajes bíblicos como Hebreos 4 que sugieren que el evangelio se predicó a los israelitas que salieron de Egipto, aunque no está claro qué contenía exactamente ese evangelio original. Finalmente, argumenta que el evangelio se refiere fundamentalmente a la palabra de Dios y que aquellos
This document provides advice and sample answers for 65 tough interview questions. It begins with general guidelines for interviewing successfully, such as being upbeat, rehearsing answers, finding out what the employer wants, and turning weaknesses into strengths. The document then provides a sample answer for each of the 65 questions. The goal is to help job seekers feel prepared for difficult questions and match their qualifications to employer needs.
La ley de Ohm establece que la intensidad de corriente eléctrica que circula por un conductor es directamente proporcional a la diferencia de potencial aplicada e inversamente proporcional a la resistencia del conductor. El físico alemán George Ohm descubrió esta relación y la expresó matemáticamente como I=V/R, donde I es la intensidad de corriente, V la diferencia de potencial y R la resistencia del conductor.
Donplei es una plataforma mexicana que promueve artistas en música y cine, funcionando como catálogo y motor de búsqueda. Audiencia principal son jóvenes nativos digitales interesados en música, cine y entretenimiento. Ofrece directorio de bandas, audiovisuales y noticias recientes sobre la industria, además de anuncios publicitarios y promociones a bajo costo para impulsar artistas.
William Jessup is seeking an outside/inside sales position and has over 8 years of experience marketing a wide variety of products and services. He has a history of success in automotive sales, increasing sales and market share in previous roles at Larry Miller Volkswagen, Stevenson Toyota & Scion, Akzo Nobel, and Choice Paint & Supply. Jessup obtained a business management degree from Warren Technical College in 1991.
This document discusses different types of lounges that provide relaxation. It begins by describing how outdoor lounges and chaise lounges specifically offer a place to relax one's body and mind by removing stress. It then discusses chaise lounges in more detail, noting they are adjustable furniture that can accommodate one's entire body length and are made for indoor or outdoor use. The document goes on to describe three main types of lounges: sports lounges themed around particular sports, bar and grill lounges that also serve food, and DJ and dance lounges popular among younger adults for their music and dancing. It closes by stating that no matter the type of lounge, they generally provide a comfortable
CultuWeb es un portal enfocado en difundir información cultural de México y el mundo. El sitio cuenta con tres colaboradores estudiantes que proveen contenido como entrevistas, fotografías y videos. El sitio ofrece servicios de publicidad y redes sociales para promover eventos culturales, y su audiencia objetivo son personas interesadas en temas como música, arte y eventos.
Este documento discute el tema de Pesaj a Shavuot, o de la Pascua a Pentecostés. Explica que este período representa una preparación de 50 días para celebrar la entrega de la Torá en Shavuot. También analiza pasajes bíblicos como Hebreos 4 que sugieren que el evangelio se predicó a los israelitas que salieron de Egipto, aunque no está claro qué contenía exactamente ese evangelio original. Finalmente, argumenta que el evangelio se refiere fundamentalmente a la palabra de Dios y que aquellos
This document provides advice and sample answers for 65 tough interview questions. It begins with general guidelines for interviewing successfully, such as being upbeat, rehearsing answers, finding out what the employer wants, and turning weaknesses into strengths. The document then provides a sample answer for each of the 65 questions. The goal is to help job seekers feel prepared for difficult questions and match their qualifications to employer needs.
La ley de Ohm establece que la intensidad de corriente eléctrica que circula por un conductor es directamente proporcional a la diferencia de potencial aplicada e inversamente proporcional a la resistencia del conductor. El físico alemán George Ohm descubrió esta relación y la expresó matemáticamente como I=V/R, donde I es la intensidad de corriente, V la diferencia de potencial y R la resistencia del conductor.
Donplei es una plataforma mexicana que promueve artistas en música y cine, funcionando como catálogo y motor de búsqueda. Audiencia principal son jóvenes nativos digitales interesados en música, cine y entretenimiento. Ofrece directorio de bandas, audiovisuales y noticias recientes sobre la industria, además de anuncios publicitarios y promociones a bajo costo para impulsar artistas.
William Jessup is seeking an outside/inside sales position and has over 8 years of experience marketing a wide variety of products and services. He has a history of success in automotive sales, increasing sales and market share in previous roles at Larry Miller Volkswagen, Stevenson Toyota & Scion, Akzo Nobel, and Choice Paint & Supply. Jessup obtained a business management degree from Warren Technical College in 1991.
El documento describe un plan para motivar a los estudiantes a completar proyectos de aprendizaje mediante el uso de webquests. El maestro ha observado que los estudiantes carecen de motivación e investigación para los proyectos finales de cada bloque. El objetivo es utilizar webquests interactivas para cada proyecto final con el fin de facilitar el aprendizaje significativo. Se presentará un cronograma con las etapas de planificación, aplicación y evaluación de las webquests a lo largo del año escolar.
La autora planea un viaje a Costa Rica en junio para explorar atracciones como la selva. Ella prepara su maleta con ropa, medicinas y artículos personales. Durante el viaje, visita el aeropuerto, compra artículos como loción y ropa, y explora la selva, donde observa varios animales y plantas. Al final, expresa que le encantó Costa Rica.
El documento habla sobre el uso de robots en la enseñanza de ingeniería mecánica y robótica en un colegio. Explica que se construirán robots como herramienta educativa y menciona que los humanos han construido máquinas que imitan funciones del cuerpo por siglos. También brinda detalles sobre el origen de la palabra "robot" y cómo la robótica moderna comenzó en la industria textil en el siglo XVIII.
Escribir a mano es un sitio web que ofrece información especializada en fotografía artística y periodismo cultural dirigido a un público entre 18 y 40 años. El sitio publicará reportajes, entrevistas y noticias sobre temas como fotografía, periodismo y filosofía utilizando un enfoque visual. No depende del gobierno y no cubre política ni economía.
Este documento describe la robótica educativa y su historia. Define la robótica educativa como el conjunto de actividades pedagógicas que apoyan el desarrollo de competencias a través de la concepción, creación y funcionamiento de robots. Explica que tiene como objetivo adaptar a los estudiantes a los procesos productivos actuales y desarrollar habilidades a través de la interacción con robots. Además, resume brevemente la historia de la robótica, incluyendo el origen de Lego Mindstorms.
Este documento presenta un cuaderno de ejercicios de matemáticas para el tercer año de educación secundaria. Contiene ejercicios sobre números reales, radicales, funciones afines, sistemas de ecuaciones lineales y otros temas matemáticos. El autor creó este cuaderno para facilitar el aprendizaje de los estudiantes tanto dentro como fuera del aula de manera práctica a través de los ejercicios.
El documento describe diferentes formas de cuerpos de peces, incluyendo anguiliformes (en forma de anguila), deprimidos (aplanados dorsoventralmente), comprimidos (aplanados lateralmente como los peces planos), y fusiformes (redondos o esféricos como los atunes). La forma del cuerpo de los peces tiene importancia ecológica al determinar su hábitat y modo de vida, así como tecnológica al influir en cómo se procesará la materia prima.
Cuidados de enfermería holísticos naturales adorahaslam
El documento describe el creciente interés en las terapias complementarias y naturales en el ámbito de la enfermería en España. Se detalla la inclusión de diagnósticos e intervenciones relacionadas con terapias naturales en clasificaciones como NANDA y CIE. Se explica la historia de cursos, talleres y eventos organizados por colegios de enfermería para difundir estas terapias. El objetivo final es promover un enfoque holístico de la salud en los cuidados de enfermería.
Este documento resume los principales aspectos del Manual de Estilo APA (sexta edición), incluyendo una breve historia del estilo APA, su propósito de estandarizar la presentación de material escrito, el formato general para trabajos, y las reglas para citas y referencias bibliográficas. Explica los dos tipos de citas (literal y de paráfrasis), la puntuación y abreviaturas aceptadas, y otros detalles sobre cómo citar y referenciar fuentes de manera apropiada.
This home located at 10989 NW Appellate Way in Portland, OR is offered at $519,900. It has 3 bedrooms, 2.5 bathrooms, and 2,848 square feet. The large master suite features a gas fireplace, two walk-in closets, a soaking tub, and door to the outdoor patio. The updated kitchen has gas cooking and a dining area. The professionally landscaped backyard is fully fenced. The Bonny Slope neighborhood is close to downtown Portland and Sunset Highway with access to parks and the Oregon Coast.
- Cattle futures prices were higher yesterday following firm cash prices for cattle expected to come to market in the next few weeks. Packers have been running light schedules but slaughter is expected to increase in April as weather warms.
- Steer and heifer slaughter is down 6.2% from last year while cow and bull slaughter is up 13%. The increase in cattle prices with falling beef cutout values may squeeze packer margins in the short term.
- Tight beef supplies and improving spring demand should support cattle and beef prices, but weather remains a key uncertainty factor.
The document is an electronic reservation slip for a train ticket booked through IRCTC from Dahanu Road to Ahmedabad. It provides details of the booking including passenger names and ages, ticket fare, and important notices. Passengers are advised that timetables may change and to check departure/arrival times, valid IDs must be shown for travel, and inflammable items or smoking is prohibited on trains. Contact information is provided for queries.
Voicemail to UC - 10 Considerations for ROI (2)Michael Tyler
The document discusses 10 considerations for organizations replacing their legacy voicemail systems with a next-generation unified communications solution:
1. Many organizations have disparate PBX systems from multiple vendors, requiring interoperability.
2. Most will transition to IP telephony over time, requiring support for hybrid systems.
3. Retraining users on new interfaces increases costs.
4. Large enterprises have extensive call processing needs.
5. Supporting varied email systems and potential future changes is important.
6. Addressing compliance, security, configuration and costs of unified messaging is key.
7. Centralization and consolidation into a private cloud reduces costs.
8. Providing different feature sets to user groups improves
UC Davis Active Directory Unified Communications Design WhitepaperAdam Getchell
This document proposes a unified Active Directory and Unified Communications system for UC Davis to replace aging infrastructure and reduce costs. It would consolidate duplicate services across the campus into a single, integrated system providing directory services, identity management, email, calendaring, VoIP, and more. Implementing this solution based on principles of flexibility, interoperability, and security could eliminate costs of running separate systems in individual units and provide improved collaboration tools for students, faculty and staff.
The IT&R staff at UCF recognized several employees for excellence. Ryan Seilhamer received the Outstanding Service award for his leadership of the UCF Mobile initiative and emerging as a national leader in mobile learning. Jason Musick received the Outstanding Innovator award for saving the university $260,000 by implementing a new fiber optic technology. Several librarians and IT staff received the Outstanding Collaboration award for creating an online library research course that enrolled over 2,700 students.
Gautam Malik has over 3 years of experience in managing voice and communication infrastructure as an ICT Engineer at Ericsson Global Pvt. Ltd. and a Telecom Engineer at HCL Infosystems Ltd. He has strong skills in installing, administering and troubleshooting PBX systems, VoIP, and collaboration servers. Some of his key projects include monitoring voice servers, enabling QoS, and maintaining communication systems for ambulance services and the Indian Air Force. He holds several technical certifications and a Bachelor's degree in Electronics and Communication Engineering.
To meet the demands of tomorrow’s information, St Edmunds needed to ensure its students would have reliable and fast access to technology for years to come. After a competitive tender for solutions and implementation partners St Edmund’s established a partnership with NTT Communications ICT Solutions (NTT ICT).
El documento describe un plan para motivar a los estudiantes a completar proyectos de aprendizaje mediante el uso de webquests. El maestro ha observado que los estudiantes carecen de motivación e investigación para los proyectos finales de cada bloque. El objetivo es utilizar webquests interactivas para cada proyecto final con el fin de facilitar el aprendizaje significativo. Se presentará un cronograma con las etapas de planificación, aplicación y evaluación de las webquests a lo largo del año escolar.
La autora planea un viaje a Costa Rica en junio para explorar atracciones como la selva. Ella prepara su maleta con ropa, medicinas y artículos personales. Durante el viaje, visita el aeropuerto, compra artículos como loción y ropa, y explora la selva, donde observa varios animales y plantas. Al final, expresa que le encantó Costa Rica.
El documento habla sobre el uso de robots en la enseñanza de ingeniería mecánica y robótica en un colegio. Explica que se construirán robots como herramienta educativa y menciona que los humanos han construido máquinas que imitan funciones del cuerpo por siglos. También brinda detalles sobre el origen de la palabra "robot" y cómo la robótica moderna comenzó en la industria textil en el siglo XVIII.
Escribir a mano es un sitio web que ofrece información especializada en fotografía artística y periodismo cultural dirigido a un público entre 18 y 40 años. El sitio publicará reportajes, entrevistas y noticias sobre temas como fotografía, periodismo y filosofía utilizando un enfoque visual. No depende del gobierno y no cubre política ni economía.
Este documento describe la robótica educativa y su historia. Define la robótica educativa como el conjunto de actividades pedagógicas que apoyan el desarrollo de competencias a través de la concepción, creación y funcionamiento de robots. Explica que tiene como objetivo adaptar a los estudiantes a los procesos productivos actuales y desarrollar habilidades a través de la interacción con robots. Además, resume brevemente la historia de la robótica, incluyendo el origen de Lego Mindstorms.
Este documento presenta un cuaderno de ejercicios de matemáticas para el tercer año de educación secundaria. Contiene ejercicios sobre números reales, radicales, funciones afines, sistemas de ecuaciones lineales y otros temas matemáticos. El autor creó este cuaderno para facilitar el aprendizaje de los estudiantes tanto dentro como fuera del aula de manera práctica a través de los ejercicios.
El documento describe diferentes formas de cuerpos de peces, incluyendo anguiliformes (en forma de anguila), deprimidos (aplanados dorsoventralmente), comprimidos (aplanados lateralmente como los peces planos), y fusiformes (redondos o esféricos como los atunes). La forma del cuerpo de los peces tiene importancia ecológica al determinar su hábitat y modo de vida, así como tecnológica al influir en cómo se procesará la materia prima.
Cuidados de enfermería holísticos naturales adorahaslam
El documento describe el creciente interés en las terapias complementarias y naturales en el ámbito de la enfermería en España. Se detalla la inclusión de diagnósticos e intervenciones relacionadas con terapias naturales en clasificaciones como NANDA y CIE. Se explica la historia de cursos, talleres y eventos organizados por colegios de enfermería para difundir estas terapias. El objetivo final es promover un enfoque holístico de la salud en los cuidados de enfermería.
Este documento resume los principales aspectos del Manual de Estilo APA (sexta edición), incluyendo una breve historia del estilo APA, su propósito de estandarizar la presentación de material escrito, el formato general para trabajos, y las reglas para citas y referencias bibliográficas. Explica los dos tipos de citas (literal y de paráfrasis), la puntuación y abreviaturas aceptadas, y otros detalles sobre cómo citar y referenciar fuentes de manera apropiada.
This home located at 10989 NW Appellate Way in Portland, OR is offered at $519,900. It has 3 bedrooms, 2.5 bathrooms, and 2,848 square feet. The large master suite features a gas fireplace, two walk-in closets, a soaking tub, and door to the outdoor patio. The updated kitchen has gas cooking and a dining area. The professionally landscaped backyard is fully fenced. The Bonny Slope neighborhood is close to downtown Portland and Sunset Highway with access to parks and the Oregon Coast.
- Cattle futures prices were higher yesterday following firm cash prices for cattle expected to come to market in the next few weeks. Packers have been running light schedules but slaughter is expected to increase in April as weather warms.
- Steer and heifer slaughter is down 6.2% from last year while cow and bull slaughter is up 13%. The increase in cattle prices with falling beef cutout values may squeeze packer margins in the short term.
- Tight beef supplies and improving spring demand should support cattle and beef prices, but weather remains a key uncertainty factor.
The document is an electronic reservation slip for a train ticket booked through IRCTC from Dahanu Road to Ahmedabad. It provides details of the booking including passenger names and ages, ticket fare, and important notices. Passengers are advised that timetables may change and to check departure/arrival times, valid IDs must be shown for travel, and inflammable items or smoking is prohibited on trains. Contact information is provided for queries.
Voicemail to UC - 10 Considerations for ROI (2)Michael Tyler
The document discusses 10 considerations for organizations replacing their legacy voicemail systems with a next-generation unified communications solution:
1. Many organizations have disparate PBX systems from multiple vendors, requiring interoperability.
2. Most will transition to IP telephony over time, requiring support for hybrid systems.
3. Retraining users on new interfaces increases costs.
4. Large enterprises have extensive call processing needs.
5. Supporting varied email systems and potential future changes is important.
6. Addressing compliance, security, configuration and costs of unified messaging is key.
7. Centralization and consolidation into a private cloud reduces costs.
8. Providing different feature sets to user groups improves
UC Davis Active Directory Unified Communications Design WhitepaperAdam Getchell
This document proposes a unified Active Directory and Unified Communications system for UC Davis to replace aging infrastructure and reduce costs. It would consolidate duplicate services across the campus into a single, integrated system providing directory services, identity management, email, calendaring, VoIP, and more. Implementing this solution based on principles of flexibility, interoperability, and security could eliminate costs of running separate systems in individual units and provide improved collaboration tools for students, faculty and staff.
The IT&R staff at UCF recognized several employees for excellence. Ryan Seilhamer received the Outstanding Service award for his leadership of the UCF Mobile initiative and emerging as a national leader in mobile learning. Jason Musick received the Outstanding Innovator award for saving the university $260,000 by implementing a new fiber optic technology. Several librarians and IT staff received the Outstanding Collaboration award for creating an online library research course that enrolled over 2,700 students.
Gautam Malik has over 3 years of experience in managing voice and communication infrastructure as an ICT Engineer at Ericsson Global Pvt. Ltd. and a Telecom Engineer at HCL Infosystems Ltd. He has strong skills in installing, administering and troubleshooting PBX systems, VoIP, and collaboration servers. Some of his key projects include monitoring voice servers, enabling QoS, and maintaining communication systems for ambulance services and the Indian Air Force. He holds several technical certifications and a Bachelor's degree in Electronics and Communication Engineering.
To meet the demands of tomorrow’s information, St Edmunds needed to ensure its students would have reliable and fast access to technology for years to come. After a competitive tender for solutions and implementation partners St Edmund’s established a partnership with NTT Communications ICT Solutions (NTT ICT).
United Arab Emirates University Enhances Messaging While Saving IT Time and C...Office
The United Arab Emirates University (UAEU) was facing increasing costs and management difficulties with its aging email system. It deployed Microsoft Exchange Server 2007 on campus and migrated alumni email accounts to Microsoft Live@edu in the cloud. This lowered storage costs, reduced the IT workload, and provided more communication flexibility for students, faculty, and alumni.
Delivering a UC Experience - Migration vs. IntegrationWainhouse Research
A well-implemented and fully-adopted UC solution delivers benefits to end users, IT teams, and the enterprise alike. Of course, the terms “well-implemented” and “full-adopted” are more often found in UC roadmaps and strategy presentations, and less often in live production environments. This SlideShare provides a comparison between two common approaches to UC deployment: Migration vs Integration. Our goal is to challenge the traditional approach, and investigate a potentially faster path to a fully unified user experience – without risk to the end user, the IT team, or the business.
The document summarizes two projects that moved finance systems to the cloud - a multi-college project called FE Sussex involving 8 colleges, and a single college project at Isle of Wight College.
For the FE Sussex project, change management was identified as the biggest challenge to ensure the 7,000 users across colleges adopted common business processes. This project is expected to save £75,000 annually by reducing in-college servers.
The Isle of Wight College project encountered technical issues during testing but has since seen staff find the new cloud-based system easier to use. It is projected to save £18,000 annually along with staff time savings.
Both projects aim to improve services and achieve cost savings through moving
This document outlines a strategy called "Transition and Transform" for consolidating legacy unified communication systems and enabling communication capabilities in cloud-based business applications. The strategy has two stages: 1) Transition legacy systems like voicemail onto a single next-generation platform called Officelinx to reduce costs. 2) Transform by using Officelinx to provide real-time communication tools embedded within cloud applications to improve productivity and collaboration. Officelinx allows legacy systems to be replaced cost-effectively and provides communication capabilities across devices and applications without infrastructure upgrades.
This document discusses how Esnatech provides unified communication solutions to help "Hybrid" enterprises that have both on-premise and cloud-based systems. It outlines challenges large organizations face with managing multiple legacy voice systems and applications across different locations. Esnatech helps by providing a centralized voice messaging system, unified messaging, mobility features, and the ability to integrate these core voice applications with a company's private cloud infrastructure and other cloud investments. This simplifies management, provides consistent functionality, and helps eliminate costs while improving collaboration for organizations with complex, multi-generational IT environments.
David Czeszewski has over 30 years of experience in information technology leadership roles. He is currently the Senior Vice President and Chief Information Officer at Career Education Corporation, a large for-profit education provider, where he oversees a $49 million IT budget. In this role, he has launched new mobile and learning management systems, improved student satisfaction, reduced costs and improved security compliance. Previously, he held other VP and director roles at CEC, managing larger teams and budgets, where he delivered various infrastructure modernization and cost savings projects.
4° Sessione VMware Horizon: la piattaforma per l’erogazione e la gestione di ...Jürgen Ambrosi
Trasformare i desktop statici secondo il paradigma del Digital Workspace: ambienti di lavoro sicuri che possono essere distribuiti on demand. Distribuire applicazioni e i desktop virtuali o remoti attraverso un'unica infrastruttura VDI che include una piattaforma di virtualizzazione delle applicazioni, per ottimizzare la gestione e semplificare il rilascio delle autorizzazioni agli utenti finali.
Consolidare il controllo, la distribuzione e la protezione delle risorse di elaborazione degli utenti con policy che si adattano dinamicamente all'ambiente di elaborazione dell'utente finale. Assicurare un'esperienza d'uso sempre eccellente a qualsiasi tipo di utente, dai lavoratori mobili agli sviluppatori 3D, su dispositivi, postazioni, supporti e connessioni diverse. Sfruttare una moderna architettura di distribuzione di desktop e applicazioni in grado di distribuire desktop in pochi secondi, ridurre i costi operativi e dello storage con desktop realmente stateless e semplificare il packaging e l'installazione delle applicazioni.
Con VMware Horizon è possibile realizzare tutto ciò, trasformando il Digital Workspace degli utenti in modo moderno, flessibile e sicuro.
A major university provides 47,000 students with anytime, anywhere access to applications they need with Citrix XenApp, saving hundreds of thousands of dollars.
The document discusses an interview with David Lillie, the Chief Information Officer of Equinix. It provides background on Lillie and Equinix, describes Equinix's data center business and major customers, discusses cloud computing and how it benefits e-businesses, and considers potential limitations and future changes regarding the internet and mobile commerce.
CompTIA exam study guide presentations by instructor Brian Ferrill, PACE-IT (Progressive, Accelerated Certifications for Employment in Information Technology)
"Funded by the Department of Labor, Employment and Training Administration, Grant #TC-23745-12-60-A-53"
Learn more about the PACE-IT Online program: www.edcc.edu/pace-it
Thomas Dang has over 10 years of experience as a software architect and programmer analyst at the University of British Columbia where he has implemented security measures like 2-factor authentication and vulnerability testing to harden applications. He has also integrated applications with cloud services and identity management systems. As a data analyst, he led teams to analyze confidential data and design visual tools to help clients. Previously, he worked as a software engineer at Electronic Arts where he engineered features for games and prototyped new concepts. He is skilled in programming, automation, cloud services, integration, and ensuring usability, documentation, and policy compliance.
State College Area School District (SCASD)Nick Zepp
The State College Area School District (SCASD) upgraded their outdated network infrastructure with a solution from Alcatel-Lucent Enterprise to support their BYOD initiative and increased bandwidth demands. The new network supports a 1:1 student to device ratio for grades 6-12, 24/7 IPTV services across 12 campuses, and improved wireless coverage. SCASD chose to upgrade with their trusted partner Alcatel-Lucent Enterprise as their proposed solution fully met SCASD's advanced technical requirements.
A Unified Communication Solution refers to a phone system that unifies several communication methods within a business. It combines all the ways of communication, including video conferencing, phone calls, SMS, email, instant messaging, and fax. UcaaS Solution provides a single communication platform for enterprises to improve collaboration and communication between the internal staff and clients.
What Is Unified Communications (UC) A Complete Guide.pdf
SDSU case study
1. BACKGROUND
With an enrollment of 34,000 students, San Diego State University
(SDSU) is the largest university in San Diego, as well as the oldest and
one of the largest in the 23 campus California State University (CSU)
system. As a leading public research university, SDSU employs 9,600
faculty and staff with 188 degree programs offered across more than 90
schools, departments and programs.
SDSU had an outdated Octel Aria voicemail system in a distributed
environment both on its main campus and in several remote locations.
Once that system was announced end of life, SDSU sought to acquire
a next-generation Unified Communications (UC) solution that would
seamlessly integrate with its existing telephony and email system,
deliver advanced mobility and business process automation capabilities
and have the highest resiliency to support its high call volume. The hunt
for a replacement was on.
HEARING IS BELIEVING
As with many large universities, SDSU receives a high volume of calls. In
fact, during busy times, the campus reports an average of 200,000 calls
per week, with the greatest volume stemming from student services like
enrollment (admissions, advising, etc.), financial aid and account services
(collections, cashiers, loan disbursement, etc.). With such a high level of
activity, it was essential that SDSU select a UC solution that could handle
its mission-critical voice application requirements.
SDSU opened up a bid process and considered two alternate solutions
in addition to AVST: Avaya® and Esna. AVST’s CX-E solution had a great
reputation and came highly recommended to SDSU from trusted university
peers. Additionally, CX-E had an Octel TUI (telephone user interface) that
would allow for easy migration and minimal training for SDSU’s end users.
There was also an extensive set of next-generation mobility and business
process features offered by CX-E – all developed on a highly scalable and
San Diego State University Turns to AVST for Mission
Critical UC and Voice Application Platform that
Supports 200,000 Calls Per Week
Hybrid Cloud. Mobility. Automation – The Future of Campus Communications
resilient platform architecture designed for maximum uptime. All of these
attributes tipped the scales in favor of AVST.
A SMOOTH TRANSITION
As SDSU had expected, the transition to CX-E was smooth and painless.
Notices were sent to all faculty and staff, giving them a heads up of the
upcoming cutover with highlights of the new features. Thanks to the
Octel TUI, the transition was so seamless that only a handful of users
signed up for the free training session. Long-time AVST reseller ACP
of Carlsbad, CA helped implement CX-E and provided excellent local
support during the transition.
CASE STUDY
“We reaped 4X savings in maintenance.”
Riny Ledgerwood, SDSU Director of Voice Services & ATI