SlideShare a Scribd company logo
Airport




     Other
               Passenger   Airlines
    Services




               Ground
               Handling



2
14 900 000   Passengers
+1000        Companies
+15 000      Employees
1            Airport
7
8
Courtesy and helpfulness of security personnel
  4
3.95
 3.9
3.85
 3.8
3.75
 3.7
3.65
 3.6
3.55
 3.5
       Q2/11   Q3/11   Q4/11   Q1/12   Q2/12   Q3/12    Q4/12
Service Design Breakfast - How to involve, activate and engage people in the customer organization - case Finavia

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Service Design Breakfast - How to involve, activate and engage people in the customer organization - case Finavia

  • 1.
  • 2. Airport Other Passenger Airlines Services Ground Handling 2
  • 3. 14 900 000 Passengers +1000 Companies +15 000 Employees 1 Airport
  • 4.
  • 5.
  • 6.
  • 7. 7
  • 8. 8
  • 9. Courtesy and helpfulness of security personnel 4 3.95 3.9 3.85 3.8 3.75 3.7 3.65 3.6 3.55 3.5 Q2/11 Q3/11 Q4/11 Q1/12 Q2/12 Q3/12 Q4/12