Presentation @ the French Scrum Day of ScrumShore : a 3rd Culture to mitigate the distance for intercultural distributed teams SCRUMShore is a smart and pragmatic operating model for IT offshoring(*) activities. Based on Agile Methodologies SCRUM, eXtrem Programming, the model embraces the intercultural orientations in innovative way. www.scrumshore.com

1. SCRUMShoreL. Sarrazin Scrum Day France 2011

2. Merci aux sponsors du Scrumday ! Sponsors Platinum Sponsors Gold Parrainage :

3. Agenda

4. Speaker Laurent SARRAZINlaurent.sarrazin@simplexeo.com Bio Diplômé de l’Université de Paris-Orsay, Laurent Sarrazin exerce depuis 18 ans dans le secteur du développement informatique de la banque d’investissement, exigeant en terme de leadership, gourmand en méthodologies et technologies de pointe. Son parcours est marqué par la mise en œuvre de méthodes agiles (SCRUM, XP, FDD, ..) à grande échelle interculturelle. 3 années dans la SiliconValley Indienne de Bangalore lui ont permis de développer une expérience authentique. A son retour au siège, Laurent a créé et dirige un service d’accompagnement/coaching des équipes dans la mise en œuvre et l’amélioration continue de solutions offshores agiles. SpeakerScrum Day, Paris, March 31ADELI, “Autour d’un Verre”, March 30Valtech Days, March 17Cercle Agile, March 8Master HEC / SupTelecom / Mines – 2009, 2010ITSMF Day, Paris, Oct 2010eSCM Annual Conference, Paris, Nov 2010 Publicationshttp://sites.google.com/site/leanprove/ Contribution in a book (Dunod, Q2 2011) Current ProjectsSimplexeo(www.simplexo.com)To Succeed with Simplexity.A blend of agile value, lean principles, radical managementto transform our organizations, toward people delightScrumshore(www.scrumshore.com)Agility , Lean, Collective Intelligence applied to Smart Offshoring Return of Experience Context Investment BankingCaptive OffshoringMulti-Teams, ...

5. #0 – Intro Wewill not speak just about Scrum becauseyou know it. We’drather focus on InterculturalTeams, and how Scrum isa strongdistance reducer.

6. Story line #01 – Intercultural AwarenessImpacts of Remoteness/DistanceBasics to succeed  Agile Benefits Bridging with a 3rd Culture, Trust & Value Based #02 – Discover SCRUMShore A smart offshoring operating model,based on Scrum & focused on Trust-Based Relationship Attribution-NonCommercial-ShareAlikeCC BY-NC-SA This license lets others remix, tweak, and build upon your work non-commercially, as long as they credit you and license their new creations under the identical terms. #03 – Extension ..for any Distributed Sourcing Mode Extend Scrumshore to work distribution patterns: distributed teams, fixed-price contracts ..

7. Why ? Cultural Differences Country, corporate intercultural gaps Distance & Remoteness Loss of ..Visibility, Control, Trust Loss of Client Proximity Understanding of the context, the expectations, getting feedback, .. Streched Knowledge Limited execution scope, less autonomy Loss of Teamness Dispersed Team vs Distributed-On-Team Coordination Breakdown To foster operational efficiency The Offshoring Problem Statement

8. Bridgingwith a Third Culture What Culture 1 Corporate Culture Functional Culture A Third Culture National / Country Culture Culture 2 Team Culture Individual Culture Working with distributed teams, especially in different countries implies to take care of cultural differences. The idea is to leverage the richness of the differences AND bridge teams with the 3rd culture based on SCRUM (and other agile ingredients)

9. #1 - A bit of Intercultural Awareness

11. Expectations : Explicit / Implicit, Assumptions

12. DecisionMaking

13. Perception of whatischallenging

14. Meetings : agenda to conclusion

15. Communication (phone, meetings, interviews, …)

16. Cross-Visits, Protocols

17. Absences

18. Learning Schemes

19. Leadership Style

20. Sense of Quality

21. Yes / No

22. Definition of ‘Done’

23. Clarifications, Troubleshooting, ..

24. Physical Distance, TimelagOpinion Problem Solving Anger Self Esteem The Manager Intercultural day-to-day real situations …

25. IST : IndianStretchable Time Time Boxing …

26. Direct / Indirect Intercultural Communication Patterns http://www.danielnester.com/uploaded_images/Kaplan_RB_Cultural_Thought_Patterns_in_Intercultural_Communication_Diagram-790122.JPG Daily Standups, Retrospective, … Core Protocols, XP Values, ..

27. A smart definition Culture = Learned Values & Behaviours shared by a group of people Typically aligned with our agile manifesto ;)

28. The Challenge : touching the values for sustainability practices DO is not BE behaviour Values Mindset Coaching REQUIRED ! To lead the change at the values level

29. Cultural differences : Key Models GeertHofstede (2002) Classic models dealing with intercultural differences

36. Conclusion : Agility as a NEGOTIATEDThirdCulture Culture 1 The Third Culture <!> Agile Intercultural Paradox <!> Culture 2  Good to have Agility as an opportunity to bridge teams with a 3rd Culture, but we need to take care of the “agile intercultural paradox”

37. #2 - Discoverthe ingredients of ScrumShore

38. Ingredients of the SCRUMShore Recipe Trust-Based Sourcing Agility Scrum + XP Trust-Based Relationship Agile Intercultural Paradox Flower Of Success

39. Ingredient #01 : 5 Dysfunctions of a Team Trust !! Goodies :A great book, like a fable

40. Ingredient #02 : Lateral Thinking, Edouard de Bono A powerful approach for creative thinking, problem solving. Enable a group to be synchronized on a single perspective at a time, and go perspective by perspective. Agile Tip : a great way to conduct retrospective.

41. Step 3 : Integration into a simple operating model : SCRUMShore 3 Core Components From the Flower Of Success, we created SCRUMShore : a trust-based operating model, fostering the ONE TEAM Spirit, relying on SCRUM and a SMART transition path

42. ONE Team ONE Culture = We are equal Shared Vision Common Goals Unified Working Principles “us” / “them” syndrome killer Distance Reducer ONE Team SpiritWe are within the same company !No SLAs, No penalty, …But virtual distributed teams Lead Site Client Accountability Client Proximity Integration, Roll-Out Remote Site Delivery Capabilities Execution Capacity Feature Team 3 Perspectivesa good way to structure the thinking / design / implementation of your partership. Infinite reusability … Scrumshore Component #01 : the Foundations The key enabler : 2 simple concepts to envision the ONE TEAM Spirit. Leveraging Edouard De Bono : Lateral Thinking

45. Apply SCRUM as-it-is (SCRUM is enough lean and “kiss”. Kill the “yes/buts” )

46. Iteration-pipelining has been introduced on need basis (C. Larman in Bangalore in 2006)

48. EnableRemoteEmpowerment

49. BuildRemoteAutonomy

50. Minimize Back & Forth, LatencyFEATURE TEAMS

51. Exercise Book : to Guide You in this Journey Vision / Charter HoriontalCollaborations Vision / Charter S.M.A.R.TGoals WorkingAreas SelfTest

52. Checklist :: « Flower of Success » Good Starts / Bad Starts begin here … Based of our experience, here are the basics to succeed(teams called it the ‘flower of success’, and also used it as a simple and quick diagnosis-checklist).  Easy to see where agility is at stakes

53. #3 - Outronextsteps forScrumShore

55. Next Steps (2/2) : Pushing for a new Agile Iron Triangle + + Relationship PersonalTouch ;) The journey is not over … Next move : The Radical Change of the Iron Triangle

56. Merci Questions / Réponses

57. Some References Challenges in Applying Scrum Methodology on Culturally Distributed Teams http://hasith.net/documents/Culturally_Distributed_Scrum.pdf Analyzing Intercultural Factors Affecting Global Software Development Philippe Kruchten http://www.kruchten.com/site/publications.html Investigating Cultural Differences in Virtual Software Teams, G. Dafoulas http://www.ejisdc.org/ojs2/index.php/ejisdc/article/view/37 THE IMPACT OF INTERCULTURAL FACTORS ON GLOBAL SOFTWARE DEVELOPMENT ftp://ftp.eng.auburn.edu/pub/mynenls/.../software.pdf On Empirical Research Into Scrum www.scrumalliance.org/resource_download/989 GeertHofstede Cultural Dimensions www.geert-hofstede.com/ Rosinski’s Cultural Orientation Framework http://www.philrosinski.com/