SlideShare a Scribd company logo
24/7 Multichannel Travel
l  Deri Jones – SciVisum
l  Richard Scales – Neilson Travel
RWD: can be slower
sixrevisions.com/mobile/responsive-web-design-not-the-future/ ?
airlines
RWD site: - none
Mobile site: - BA + South African
Neither: - Royal Brunei
Airlines - on mobiles
BA - can search/book
South Africa – can't
Royal Brunei – full fat homepage:
BA
SA
BA mobile
Site problems are not Marketing problems ...
… but User Experience problems
are Marketing problems:
if iPad 10% slower
if Phone users see more 'Cannot Buy'
Impact is:
- Analytics can no longer be trusted !
- Campaigns are sub-optimal
24/7 Multichannel Travel
l  Deri Jones – SciVisum
l  Richard Scales – Neilson Travel

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