This document provides definitions for common English phrases grouped under letters A through S. It includes phrases like "a no-win situation", "ahead of schedule", "as far as I know", "at least", "away on business", "back and forth", "better off doing something", "bring something up", and "by far". The document also contains brief directions for using the phrase guide and information about its relationship to a book on using English phrases for work and everyday life.
This document provides vocabulary words in English and Greek related to relationships. It includes 72 entries with words and phrases translated, defined and accompanied by example sentences. The words are organized into categories including relationships, anger, communication, breakups, family, and personality traits. Many of the words relate to interpersonal interactions, emotions, and dealing with conflicts or difficulties within relationships.
The document provides guidelines for proper telephone etiquette. It discusses best practices for answering calls, placing calls, recognizing the caller, building rapport, listening actively, speaking politely, concluding calls, and dealing with difficult situations. The key aspects of telephone etiquette are treating all callers with respect, being helpful, using good manners, speaking clearly and with a positive tone, focusing attention on the caller, and following up to ensure issues are resolved.
Modal verbs are used to express meanings related to ability, permission, possibility, necessity, and willingness. Some common modal verbs include can, could, may, might, must, shall, should, will, would, and have to/have got to. Each modal verb has specific meanings and uses related to expressing ability, permission, requests, offers, suggestions, necessity, possibility, certainty, intention, advice, and conditional statements. Modal verbs add nuance and shades of meaning to express abilities, permissions, possibilities, necessities, intentions and other concepts in both the present and past tenses.
The document discusses various aspects of effective telephone communication and conversations. It provides tips on answering calls professionally, setting up meetings over the phone, taking messages, and guidelines for clear and polite communication. Sample telephone dialogues are also included to demonstrate proper phone etiquette and arranging appointments.
In this part of the world, less importance is given to practical skills but theoretical knowledge. At Kwara State University, we are committed to giving our students both. We expect them to have the preparatory empowerment before embarking on their practicum and clinical attachments. This is one of the many lectures/class quiz.
This is a small presentation on telephonic conversation.
Reference:
https://www.myenglishteacher.eu/blog/phone-conversation-most-commonly-used-english-phrases-on-the-phone/
https://careertrend.com/10-dos-donts-of-telephone-etiquette-12082570.html
www.wikipedia.com
This document provides guidance on answering telephone calls for beginners. It outlines polite greetings to use when answering calls, how to transfer calls to the appropriate person, what to say if the requested person is unavailable, and how to take a message in that situation. It emphasizes checking back on contact details like phone numbers and confirming that messages will be passed on. The overall guidance is focused on providing good customer service over the phone through clear communication and offering assistance to callers.
This document provides vocabulary words in English and Greek related to relationships. It includes 72 entries with words and phrases translated, defined and accompanied by example sentences. The words are organized into categories including relationships, anger, communication, breakups, family, and personality traits. Many of the words relate to interpersonal interactions, emotions, and dealing with conflicts or difficulties within relationships.
The document provides guidelines for proper telephone etiquette. It discusses best practices for answering calls, placing calls, recognizing the caller, building rapport, listening actively, speaking politely, concluding calls, and dealing with difficult situations. The key aspects of telephone etiquette are treating all callers with respect, being helpful, using good manners, speaking clearly and with a positive tone, focusing attention on the caller, and following up to ensure issues are resolved.
Modal verbs are used to express meanings related to ability, permission, possibility, necessity, and willingness. Some common modal verbs include can, could, may, might, must, shall, should, will, would, and have to/have got to. Each modal verb has specific meanings and uses related to expressing ability, permission, requests, offers, suggestions, necessity, possibility, certainty, intention, advice, and conditional statements. Modal verbs add nuance and shades of meaning to express abilities, permissions, possibilities, necessities, intentions and other concepts in both the present and past tenses.
The document discusses various aspects of effective telephone communication and conversations. It provides tips on answering calls professionally, setting up meetings over the phone, taking messages, and guidelines for clear and polite communication. Sample telephone dialogues are also included to demonstrate proper phone etiquette and arranging appointments.
In this part of the world, less importance is given to practical skills but theoretical knowledge. At Kwara State University, we are committed to giving our students both. We expect them to have the preparatory empowerment before embarking on their practicum and clinical attachments. This is one of the many lectures/class quiz.
This is a small presentation on telephonic conversation.
Reference:
https://www.myenglishteacher.eu/blog/phone-conversation-most-commonly-used-english-phrases-on-the-phone/
https://careertrend.com/10-dos-donts-of-telephone-etiquette-12082570.html
www.wikipedia.com
This document provides guidance on answering telephone calls for beginners. It outlines polite greetings to use when answering calls, how to transfer calls to the appropriate person, what to say if the requested person is unavailable, and how to take a message in that situation. It emphasizes checking back on contact details like phone numbers and confirming that messages will be passed on. The overall guidance is focused on providing good customer service over the phone through clear communication and offering assistance to callers.
This document discusses dye-sensitized solar cells (DSSCs) and provides context about the need for alternative energy sources. It outlines three hypotheses about how dye loading time and dye structure may impact the solar conversion efficiency of DSSCs. Key factors that determine solar cell performance are also reviewed, such as open circuit voltage, short circuit current, fill factor, electron lifetime, and incident photon-to-current efficiency. The document provides background information on DSSCs to support experiments that will test the effects of different dyes and dye loading times.
This document is a screenplay summary that describes scenes from the lives of Charlie Goldman and Julie Miller. It shows them as children playing together at the park, where Charlie comforts Julie after learning of her father's death. As teenagers, Charlie continues to care for Julie, but is bullied by her boyfriend Nate and other jocks at their high school.
This document provides a list of useful expressions for the classroom divided into categories. It includes expressions for beginning class, classroom materials, giving instructions, controlling students, games, praise and corrections, and ending class. Some examples are greetings like "good morning", requests like "pass me the pencil", instructions like "read the next sentence", praise like "well done", and endings like "see you tomorrow". The expressions are meant to encourage using English for various classroom activities and interactions.
This short document promotes the creation of Haiku Deck presentations on SlideShare by stating it provides inspiration and allows users to get started making their own presentations. It encourages the reader to create presentations on the Haiku Deck platform hosted on SlideShare.
This short document promotes the creation of presentations using Haiku Deck, an online presentation tool. It includes two stock photos and text suggesting the reader may be inspired to create their own Haiku Deck presentation. A call to action is given to get started by using the tool on SlideShare.
This document provides a summary of phrases for various situations in English. It begins with phrases for introductions, greetings, apologies and more for beginners. It then covers intermediate phrases like asking for clarification, complaining, making plans and excuses. Finally, it lists advanced phrases such as avoiding questions, talking about wealth, luck, decisions and compliments. The document aims to teach typical expressions in English beyond individual words that can be used in many different situations.
This document is an introduction to the book "Fifteen Thousand Useful Phrases" by Grenville Kleiser. It discusses the importance of choosing words and phrases carefully to effectively express thoughts. It notes that mastering phrases allows one to speak and write in a clear, articulate manner that engages audiences. The introduction provides examples of commonly overused words and encourages readers to avoid repetitive, tired phrases in order to communicate most effectively.
This document provides information about a "My Life Story Book" which is given to children in out-of-home care to help them remember important details about their lives, families, experiences in care, and memories from growing up. The document includes sample pages for the book such as sections to document birth details, family histories, cultural heritage, developmental milestones, health records, school experiences, interests and hobbies. It also provides answers to frequently asked questions about the purpose and use of the life story book.
The document discusses the importance of having a strong financial plan. It explains that a financial plan can help people be prepared for unexpected events and market fluctuations. It also provides peace of mind. Creating a budget is a key part of financial planning as it allows people to track their income, expenses and spending. The document recommends including as many details as possible when creating a budget to understand where money is coming from and going.
Part 3 of the 7 writing rules but can be used for all papers. An overview of 7 elements a student should pay extra attention to. These slides are only with the introduction to tenses and some explanation on simple present, past and future tenses.
Modal verbs are auxiliary verbs that express ideas such as possibility, permission, ability, or necessity. There are 10 main modal verbs in English: can, could, will, would, shall, should, may, might, must, and ought to. Each modal verb has distinct uses and meanings depending on context. For example, can expresses ability or permission while could expresses possibility in the past or when making polite requests. Similarly, will expresses future events while would expresses hypothetical situations. This document provides examples and explanations of the differences between these common modal verbs.
Developing effective communication skills seemacareer14
This document provides information on developing effective communication skills. It covers basics of communication including defining communication as a two-way process of exchanging messages. It also discusses telephone etiquettes, listening skills, questioning, and barriers to communication. The key aspects covered include the 7 C's of communication, processes of communication, essential do's and don'ts, and types of questions. The overall document aims to improve individuals' communication and listening abilities.
This document discusses the uses of modal verbs in English. It explains that modal verbs are used to express logical assumptions, possibilities, obligations, prohibitions, and criticism. Some key uses of modal verbs covered include:
- Must expresses certainty or obligation
- Can't/couldn't express negative assumptions
- Could/may/might express possibilities
- Have to expresses strong obligation imposed by others
- Should/ought to express weak obligations or advice
- Need/needn't express necessity or lack thereof
This document discusses the uses of modal verbs in English. It explains that modal verbs are used to express logical assumptions, possibilities, obligations, prohibitions, and criticism. Some key uses of modal verbs covered include:
- Must expresses certainty or obligation
- Can't/couldn't express negative assumptions
- Could/may/might express possibilities
- Have to expresses strong obligation imposed by others
- Should/ought to express weak obligations or advice
- Need/needn't express necessity or lack thereof
Roman Humeniuk: Communication issues and their consequences in the day-to-day...Lviv Startup Club
Roman Humeniuk: Communication issues and their consequences in the day-to-day work (UA)
Ukraine Online PMDay 2023 Winter
Website - www.pmday.org/online
Youtube - https://www.youtube.com/startuplviv
FB - https://www.facebook.com/pmdayconference
The document discusses modals, which are auxiliary verbs that change the meaning of the base verb depending on the context. It describes the different types of modals, including simple modals that are used for the present and future and perfect modals that are used to show necessity in the past tense. It provides examples of how each modal is used and explains their meanings in terms of obligations, suggestions, expectations, ability, permission, certainty, necessity, recommendations, and more. It also discusses how modals can be used in different tenses and forms.
This document discusses the differences between using "must" and "have to" to express obligations. "Must" is used to show certainty about something being true or to express a strong personal obligation. "Have to" also expresses a strong obligation, but one that is imposed by external circumstances rather than personal. While "must" and "have to" can seem similar, their negative forms are very different - "mustn't" is used to prohibit something strongly, while "don't have to" means there is no obligation.
This document discusses the differences between using "must" and "have to" to express obligations. "Must" is used to show certainty about something being true or to express a strong personal obligation. "Have to" also expresses a strong obligation, but one that is imposed by external circumstances rather than personal. While "must" and "have to" can sometimes be used interchangeably, their negative forms are very different - "mustn't" expresses a strong prohibition, while "don't have to" means there is no obligation.
Here are plain language explanations of the financial metaphors involving liquid:
- Pool of resources - A collection or source of money/funds that is available.
- Flooding of capital - A large influx or supply of money/investment coming in.
- Funding dries up - The source of money/financing is disappearing or becoming unavailable.
- Trickle down wealth - The idea that wealth accumulates at the top but some of it will gradually filter down to others lower in the economic system.
- Awash with laundered money - There is a large amount of illegally obtained (laundered) money present.
- Ebb and flow of money - The rising and falling of money
This document discusses dye-sensitized solar cells (DSSCs) and provides context about the need for alternative energy sources. It outlines three hypotheses about how dye loading time and dye structure may impact the solar conversion efficiency of DSSCs. Key factors that determine solar cell performance are also reviewed, such as open circuit voltage, short circuit current, fill factor, electron lifetime, and incident photon-to-current efficiency. The document provides background information on DSSCs to support experiments that will test the effects of different dyes and dye loading times.
This document is a screenplay summary that describes scenes from the lives of Charlie Goldman and Julie Miller. It shows them as children playing together at the park, where Charlie comforts Julie after learning of her father's death. As teenagers, Charlie continues to care for Julie, but is bullied by her boyfriend Nate and other jocks at their high school.
This document provides a list of useful expressions for the classroom divided into categories. It includes expressions for beginning class, classroom materials, giving instructions, controlling students, games, praise and corrections, and ending class. Some examples are greetings like "good morning", requests like "pass me the pencil", instructions like "read the next sentence", praise like "well done", and endings like "see you tomorrow". The expressions are meant to encourage using English for various classroom activities and interactions.
This short document promotes the creation of Haiku Deck presentations on SlideShare by stating it provides inspiration and allows users to get started making their own presentations. It encourages the reader to create presentations on the Haiku Deck platform hosted on SlideShare.
This short document promotes the creation of presentations using Haiku Deck, an online presentation tool. It includes two stock photos and text suggesting the reader may be inspired to create their own Haiku Deck presentation. A call to action is given to get started by using the tool on SlideShare.
This document provides a summary of phrases for various situations in English. It begins with phrases for introductions, greetings, apologies and more for beginners. It then covers intermediate phrases like asking for clarification, complaining, making plans and excuses. Finally, it lists advanced phrases such as avoiding questions, talking about wealth, luck, decisions and compliments. The document aims to teach typical expressions in English beyond individual words that can be used in many different situations.
This document is an introduction to the book "Fifteen Thousand Useful Phrases" by Grenville Kleiser. It discusses the importance of choosing words and phrases carefully to effectively express thoughts. It notes that mastering phrases allows one to speak and write in a clear, articulate manner that engages audiences. The introduction provides examples of commonly overused words and encourages readers to avoid repetitive, tired phrases in order to communicate most effectively.
This document provides information about a "My Life Story Book" which is given to children in out-of-home care to help them remember important details about their lives, families, experiences in care, and memories from growing up. The document includes sample pages for the book such as sections to document birth details, family histories, cultural heritage, developmental milestones, health records, school experiences, interests and hobbies. It also provides answers to frequently asked questions about the purpose and use of the life story book.
The document discusses the importance of having a strong financial plan. It explains that a financial plan can help people be prepared for unexpected events and market fluctuations. It also provides peace of mind. Creating a budget is a key part of financial planning as it allows people to track their income, expenses and spending. The document recommends including as many details as possible when creating a budget to understand where money is coming from and going.
Part 3 of the 7 writing rules but can be used for all papers. An overview of 7 elements a student should pay extra attention to. These slides are only with the introduction to tenses and some explanation on simple present, past and future tenses.
Modal verbs are auxiliary verbs that express ideas such as possibility, permission, ability, or necessity. There are 10 main modal verbs in English: can, could, will, would, shall, should, may, might, must, and ought to. Each modal verb has distinct uses and meanings depending on context. For example, can expresses ability or permission while could expresses possibility in the past or when making polite requests. Similarly, will expresses future events while would expresses hypothetical situations. This document provides examples and explanations of the differences between these common modal verbs.
Developing effective communication skills seemacareer14
This document provides information on developing effective communication skills. It covers basics of communication including defining communication as a two-way process of exchanging messages. It also discusses telephone etiquettes, listening skills, questioning, and barriers to communication. The key aspects covered include the 7 C's of communication, processes of communication, essential do's and don'ts, and types of questions. The overall document aims to improve individuals' communication and listening abilities.
This document discusses the uses of modal verbs in English. It explains that modal verbs are used to express logical assumptions, possibilities, obligations, prohibitions, and criticism. Some key uses of modal verbs covered include:
- Must expresses certainty or obligation
- Can't/couldn't express negative assumptions
- Could/may/might express possibilities
- Have to expresses strong obligation imposed by others
- Should/ought to express weak obligations or advice
- Need/needn't express necessity or lack thereof
This document discusses the uses of modal verbs in English. It explains that modal verbs are used to express logical assumptions, possibilities, obligations, prohibitions, and criticism. Some key uses of modal verbs covered include:
- Must expresses certainty or obligation
- Can't/couldn't express negative assumptions
- Could/may/might express possibilities
- Have to expresses strong obligation imposed by others
- Should/ought to express weak obligations or advice
- Need/needn't express necessity or lack thereof
Roman Humeniuk: Communication issues and their consequences in the day-to-day...Lviv Startup Club
Roman Humeniuk: Communication issues and their consequences in the day-to-day work (UA)
Ukraine Online PMDay 2023 Winter
Website - www.pmday.org/online
Youtube - https://www.youtube.com/startuplviv
FB - https://www.facebook.com/pmdayconference
The document discusses modals, which are auxiliary verbs that change the meaning of the base verb depending on the context. It describes the different types of modals, including simple modals that are used for the present and future and perfect modals that are used to show necessity in the past tense. It provides examples of how each modal is used and explains their meanings in terms of obligations, suggestions, expectations, ability, permission, certainty, necessity, recommendations, and more. It also discusses how modals can be used in different tenses and forms.
This document discusses the differences between using "must" and "have to" to express obligations. "Must" is used to show certainty about something being true or to express a strong personal obligation. "Have to" also expresses a strong obligation, but one that is imposed by external circumstances rather than personal. While "must" and "have to" can seem similar, their negative forms are very different - "mustn't" is used to prohibit something strongly, while "don't have to" means there is no obligation.
This document discusses the differences between using "must" and "have to" to express obligations. "Must" is used to show certainty about something being true or to express a strong personal obligation. "Have to" also expresses a strong obligation, but one that is imposed by external circumstances rather than personal. While "must" and "have to" can sometimes be used interchangeably, their negative forms are very different - "mustn't" expresses a strong prohibition, while "don't have to" means there is no obligation.
Here are plain language explanations of the financial metaphors involving liquid:
- Pool of resources - A collection or source of money/funds that is available.
- Flooding of capital - A large influx or supply of money/investment coming in.
- Funding dries up - The source of money/financing is disappearing or becoming unavailable.
- Trickle down wealth - The idea that wealth accumulates at the top but some of it will gradually filter down to others lower in the economic system.
- Awash with laundered money - There is a large amount of illegally obtained (laundered) money present.
- Ebb and flow of money - The rising and falling of money
Developing effective communication skills seemastephen samuel
This document provides information on developing effective communication skills. It discusses basics of communication, telephone etiquettes, listening skills, and questioning. Some key points covered include the importance of clear communication, barriers to effective communication like assumptions and poor listening, communication process, and dos and don'ts of phone etiquette. The document aims to improve readers' communication abilities through understanding communication principles and practicing good listening and questioning techniques.
This document provides advice on resigning from a job. It discusses preparing for resignation by expecting mixed emotions but focusing on the excitement of a new opportunity. The best time to resign is late afternoon on a Monday or Tuesday to avoid awkward situations. Resignations should always be in writing through a formal resignation letter that is positive, demonstrates cooperation, and focuses on transition rather than reasons for leaving. The resignation meeting should directly notify the employer of the commitment to a new organization and discuss transition arrangements. It is important to role play deflection techniques to avoid detailed disclosures and keep the conversation focused on the decision being made rather than attempts to change the decision. Employers may use tactics like counteroffers that should be prepared for mentally to maintain
Developing Effective Communication SkillsJai prakash
The document provides guidance on developing effective communication skills. It discusses the basics of communication, barriers to communication, telephone etiquette, listening skills, questioning techniques, and concludes with thanking the reader for their time and inviting further questions. The 7 C's of communication are emphasized: clear, complete, correct, concise, courteous, concrete, and considerate. Proper telephone etiquette includes answering and placing calls politely, transferring calls smoothly, and putting callers on hold briefly and respectfully.
How To Manage A Difficult Conversation At Work - Task 3812guest0d9001c
The document discusses how to manage difficult conversations at work. It provides tips for having productive difficult conversations, such as keeping the conversation private, stating the purpose and desired outcome, listening and paraphrasing, using "I" and "and" instead of accusatory language, being direct but not judgmental, preparing for negative reactions, involving the other person in solutions, and thanking them. The overall message is that difficult conversations are an opportunity to turn something negative into something positive.
The document discusses how to manage difficult conversations at work. It provides tips for having productive difficult conversations, such as keeping conversations private, stating the purpose and desired outcome, listening and paraphrasing, using "I" and "and" instead of "you" and "but", being direct but not judgmental, preparing for negative reactions, involving the other person in solutions, and thanking them at the end. The goal is to turn something negative into a positive outcome through effective communication skills during challenges that inevitably arise at work.
Identify the differences of the terms: fill in, fill out, fill up; bound to, and bound for; advice and advise; good and well; and everyday and every day.
This document discusses modal verbs in English. It defines modal verbs as auxiliaries that add meaning to sentences and accompany the main verb. Some common modal verbs are can, could, may, might, will, would, shall, should, ought to, must, cannot, must not. The document provides examples of how different modal verbs are used to express ideas like ability, permission, possibility, advice, necessity, obligation, prohibition, and certainty. It also discusses the use of modal verbs with perfect infinitives to talk about past situations.