Sarah Flores is seeking a customer service role utilizing her skills in IT support, help desk assistance, and administrative work. She has over 15 years of experience at Abbott Laboratories in roles such as senior help desk analyst, help desk analyst, and human resources employee assistant. Her technical skills include Microsoft Office, various ITSM tools, and other applications.
ImpactECS and SAP for Manufacturing eBook3C Software
For manufacturing companies, the ability to calculate and analyze the cost of the products you build and sell is the key to understanding your company's profitability. Learn how we help companies leverage the information they have in SAP to build accurate and detailed cost and profitability models that expose true profits.
A quick overview of the ImpactECS Cost and Profitability Platform, including a description of the available tools to build accounting and finance models.
ImpactECS and SAP for Manufacturing eBook3C Software
For manufacturing companies, the ability to calculate and analyze the cost of the products you build and sell is the key to understanding your company's profitability. Learn how we help companies leverage the information they have in SAP to build accurate and detailed cost and profitability models that expose true profits.
A quick overview of the ImpactECS Cost and Profitability Platform, including a description of the available tools to build accounting and finance models.
In the December 2012 issue of HBR, the Harvard Business Review declared that no job would be more sought-after over the next decade than data scientist, which is named the sexiest job of the 21st century, by DJ Patil, the then Chief Data Scientist.
Fast forward to today, the statement is still valid. For those who are planning to enter data science, we have different types of specialization today. With advancements in technology and an onslaught of data that grows by the second, data science professionals are incredibly well-positioned to find jobs in a wide range of industries with varying and challenging job duties.
In the December 2012 issue of HBR, the Harvard Business Review declared that no job would be more sought-after over the next decade than data scientist, which is named the sexiest job of the 21st century, by DJ Patil, the then Chief Data Scientist.
Fast forward to today, the statement is still valid. For those who are planning to enter data science, we have different types of specialization today. With advancements in technology and an onslaught of data that grows by the second, data science professionals are incredibly well-positioned to find jobs in a wide range of industries with varying and challenging job duties.
A competent professional with more than 4 years of cross-cultural experience in Business Intelligence, Core Data Analysis and Process Management, MIS Reporting collecting, organizing, interpreting, and disseminating various types of statistical figures
Specialize in Dashboard designing, Data Cleaning, Data Analysis, graphical report presentation Process optimization, automation and managing large volume of data effectively
Creative in finding solutions to problems and determining modifications for optimal use of organizational data. Expert at providing realistic projections and establishing various scenarios to determine viable process strategies to utilize. Organized
Rapidly adapt to new technology and process expertise with Business Intelligence Tools Viz. Tableau, SQL Server, Data Warehouse, Tableau, Alteryx, TIBCO Spotfire, and broad range of statistical software.
Possess excellent knowledge in Excel, macros, VBA, Power-Point, Tableau, SQL and SSIS Packages, Power BI, Dashboard reporting.
Successfully transitioned and stabilized multiple Agile and Yellow belt projects.
1. 9 0 0 0 2 3 6 TH A V E .
S AL E M , W I. 5 31 6 8
E M AI L : S FL OR E S A 7 5 @ Y A H O O . C O M
P H O N E : 2 6 2 - 484 - 6 3 3 2
S ARAH A. FL O RE S
OBJECTIVE
Excellent customer service, communication skills and the ability
to work effectively with client and other system division staff.
Self- motivated with proven analytical and problem-solving
abilities. Strong administrative, planning, and organizational
skills. Innovative, enthusiastic and committed to professional
growth. Proficient in Windows (xp, 7,8, 10) ITSM, Sharepoint,
Microsoft Excel, Powerpoint, Word, Office 365, Kronos, Webex,
Outlook, IBM Maximo, Cognos, AS400, Remedy, Atlas, Lars Time
Card, Tac5, Apropo, SAP, CIT applications, and Adobe Indesign
& Illustrator.
EXPERIENCE
Abbott Laboratories Sr. Help Desk Analyst- Global Service Desk July 2005-April 2016
Create tickets within ITSM, handle technical
troubleshooting withinanenterpriseenvironment.
Troubleshootproblemsandresolve tickets and resolve or
escalate ticketto local desktoptechnician.
GreatCustomerService skills,workindependently,
multitasker.
Password reset and administer help with forms and
accessto multiple applications.
Clear Print Queues, map share drives and network
printers, install software, remote support.
Trained new Global Service Desk Analysts.
Received SMS tools training- for ADD, CORP and RPD
Divisions.
Abbott Laboratories Help Desk Analyst- Computer Hardware Services 2002–July 2005
Answer calls and accurately identify, prioritize, log and or
resolve call over the phone.
Provide guidance, assistance, coordination and follow up
on client questions, problems or malfunctions of all
related hardware break-fix.
Enter new work orders thru Remedy and Atlas,
prioritize and dispatch technician to users’ location.
Manage Technicians workload and daily work order
route.
Report problems with procedures and makes
suggestions for improvements.
2. (continued)
Ensure technicians are meeting customer’s department
SLA’s by tracking calls thru the Remedy database
system.
Maintain and update the departmental web
application database to ensure proper
documentation on the parts ordering and
receiving life cycle.
Run Weekly/Monthly Reports for departmental
and Divisional statistics using macros, database
reporting and excel.
Manage the CHS Survey database by cleaning up tickets
and send out surveys to customers for their feedback.
Follow up on customer complaints to resolve and
prevent reoccurring issues.
Responsible for reconciliation of labor reimbursements.
Review and approve employee’s daily time cards thru
Lars and Tac5.
Approve Manpower Time cards and update excel
spreadsheet for monthly financial accruals.
Process billing time cards using Atlas database to
ensure appropriate sales are received into dept.
Handle departmental vehicle maintenance and repairs,
Updating spreadsheet with repairs and cost.
Abbott Laboratories Human Resource Employee Assistant-IT Recruiting May 2000-2002
Perform various HR functions and provide
administrative support for IT Recruiting Staff.
Responsible for the execution and completion of pre-
employment tasks.
Recruiter Assistant Setting up Interviews, Resume
Search for Open Positions, Contact applicants to setup
interviews.
Coordination and planning of IT offsite/onsite Job Fairs.
Create detailed statistical reports and spreadsheets;
database management.
As a Hiresystems Super-User; input, track, and
maintain candidate flow activities. Proficient in
Microsoft and Lotus SmartSuite
A p p l i c a t i o n s .
3. References:
Daria Madrigrano - Global Service Desk Team Lead
Phone: 262-358-2552
Cherie Peterson- Global Service Desk Team Lead
Phone: 262-652-2892
Betsy Haas- Computer Hardware Services Manager
Email: Betsy.Haas@abbott.com
Denese Pasko- Past Coworker @ Global Service Desk
262-344-4414