1.
EDUCATION
BA SOCIOLOGY
UMASS AMHERST
Amherst, MA
2013
HS DIPLOMA
MELROSE HS
Melrose, MA
2009
PROFESIONAL SKILLS
Customer Relations
Vendor Management
Scheduling
Client Interviewing/Assessment
General Administration
P R O F E S S I O N A L E X P E R I E N C E
CLIENT SERVICE COORDINATOR
Banfield Pet Hospital / Warwick, RI / 2015 – PRESENT
Acting as a liaison between clients and medical staff at one of the leading pet
hospitals in Rhode Island. Responsible for scheduling, admissions/discharges, post-
care follow-up and patient recording keeping via Petware EMR system. Also serve as
Safety Officer to ensure hospital’s compliance with OSHA regulations and standards.
P R O F I L E
People-orientated, team player looking to apply her skills and experience in
organizing and managing the delivery of critical services to a diverse customer
base. Previous employment involved working with senior citizens in a case manager
role. Looking to use accumulated skills especially those of interpersonal nature in
either the healthcare or human resources field.
TECHNICAL SKILLS
STATISTICAL ANALYSIS (R)
MICROSOFT OFFICE
7 8 1 . 6 9 0 . 3 8 2 3
SBROWN@BRASSMILLS.COM
81 LARCHMONT RD
MELROSE, MA 02176
LIFEGUARD/SWIM INSTRUCTOR
MELROSE YMCA / Melrose, MA / 2006 – 2013
Was responsible for ensuring the safety of patrons using the pool facilities. Provided
first-aid on an as needed basis. Also taught swim lessons to children 3-13 years old.
.
Sarah e Brown
FIRST AID/CPR
A C T I V I T I E S
CHI OMEGA IOTA BETA CHAPTER
UMASS AMHERST / Amherst, MA / 2009 – Present
JV ROWER
UMASS AMHERST / Amherst, MA / 2009 – 2010
ROWER/COXWAIN
GENTLE GIANT ROWING CLUB / Somerville, MA / 2003 – 2009
CLASSIC BALLET DANCER
NE YOUTH BALLET / Melrose, MA / 1994 – 2005
/sarahbrown/b1/659/a84/en
HOME CARE CASE MANAGER
Boston Senior Home Care / Boston, MA / 2013 – 2015
Was responsible for managing delivery of home care services to 95 at risk seniors in
East Boston. Services included in-home healthcare, meals, cleaning and
transportation. Worked closely with providers, e.g. Mass Health, to ensure that
services were delivered in a timely, cost-effective, high-quality manner. Was also
responsible for assessing on-going client needs, creating customized care plans and
new client on-boarding. Was member of the vendor committee and helped
Contracts’ Officer organize Annual Vendor Fair.