Megan Knox took on additional responsibilities when her supervisor went on vacation, including organizing a charity fundraiser, handling corporate bookings, and staff scheduling. To manage her increased workload, she created files and daily agendas to prioritize tasks. As a result, she successfully completed all projects within tight deadlines and ensured efficient communication among staff.

1. Time Management
Megan Knox
MKPD517

2. Situation
 While working at Angus Glen Golf Club as a
reservations and tournament administrator, my
supervisor went on vacation. I was chosen to
complete her tasks while she was away
 I took on many new responsibilities in addition to my
current tasks, and had to execute multiple tasks
simultaneously
 New tasks included: registration for a Harvest Ride
charitable fundraiser, donation requests, corporate
bookings, weekly tee-time and tournament update
charts, staff scheduling, ordering and managing office
supplies.

3. Action
 In order to monitor and keep track of new
responsibilities in the workplace, I made files,
organized, and made notes indicating my
progress to be up-to-date and informed
 I made an agenda at the start of each day to
indicate what tasks needed to be completed by
the end of the day based on priority
 I arrived early in anticipation of any unexpected
events that occurred after my shift the previous
day, and to prepare myself for the day and
respond to any voice messages and emails

4. Results
 Harvest Ride bookings were placed and follow up calls were made
 Charitable requests were approved by my superior and mailed to
expectant charities
 Corporate bookings, tee-time and tournament charts were made
within tight time constraints
 I ensured that staff were well informed, and as such this allowed
for excellent communication and awareness of any current
events, phone calls to be expected, and promotional specials
 Personal scheduling requests were accounted for, and an efficient
staff schedule was accurately prepared and executed.
 Office supplies were maintained

5. Leadership Skills

6. Situation
 While working at Angus Glen Golf Club I
noticed that the administration of future
tournaments was being conducted
incorrectly
 Tournament conveners were confused and
frustrated because the administration of
the tournaments was inconsistent

7. Action
 I asked the new staff members how they conducted their administrative duties
for the two different types of tournaments (shot-gun vs. tee-time tournament)
 Upon doing this, I realized that each new staff member provided a different
response since they were unsure of the exact requirements for each
tournament type
 I demonstrated how I conducted my administrative duties, and would follow
this by insisting that new staff members try to execute what I demonstrated in
order to gain a more thorough understanding of the proper protocols.
 I took it upon myself to write out instructions and templates to provide a point-
of-reference for other employees to reference when I would not be there to
answer any questions
 I encouraged new staff members to ask questions when they were unsure how
to proceed in their tasks
 I made sure that staff members were comfortable and understood what duties
needed to be complete before leaving them alone

8. Results
 New staff members understood how to correctly conduct
administrative tournament duties
 By providing a point-of-reference, operating procedures were
conducted smoothly
 By training all new staff members in the same way, employees all
worked and operated under the same general consensus
 Staff members were well informed and communicated efficiently
with each other, which contributed to enhanced customer service
and a more efficient working environment
 Tournament conveners dealing with far fewer organizational
problems and able to provide better service to corporate clients.

9. Communication Skills:
Written, Verbal, &
Interpersonal

10. Situation
 While attending the University of Western
Ontario, I was a senior undergraduate
student representative in the jury
selection of a new Chair for the Visual
Arts department
 I attended interviews and question and
answer seminars to gain perspective
about the new candidates

11. Action
 While attending the interview and question and
answer seminars, I made notes on the candidate
 After each interview was conducted, I utilized my
verbal and interpersonal skills by interviewing
other students that were present to gain
feedback and multiple perspectives about their
opinion of the candidate
 I executed my written skills by summarizing the
feedback provided by other students and
submitted my overall summary to the board
members of the Visual Arts department

12. Results
 The feedback I submitted contributed to
the selection of the new chair for the
Visual Arts department
 The board members gained insight and
student perspective of the selected
candidates, which assisted in their final
decision
 A new chair was selected: Joy James