SAP Managed Services – Picking The Perfect Partner - Techwave.pdf

4/15/24, 1:17 PM SAP Managed Services – Picking The Perfect Partner - Techwave
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SAP AMS
SAP MANAGED SERVICES – PICKING THE
PERFECT PARTNER
Managing cost, time, and effort to support the SAP Landscape is a critical challenge for any
business. When choosing a suitable Managed Service Provider (MSP), a company must consider
how a services integrator can help manage complex SAP landscapes cost-effectively and at the
same time advise on new roadmaps while helping the organization move towards a digitally
transformed organization.
Nowadays, most IT service providers are re-christening themselves as SAP managed service
providers (MSPs), given the phenomenal growth in cloud services’ popularity and outsourcing.
Service providers need to possess the proper certification recipe, specific service offerings, and
proven experience to stand tall amongst the stiff competition.
Businesses require a partner who can help plan, build, and run business-critical and mission-
critical SAP applications around the clock. Hence, IT teams in these companies have challenges in
successfully managing their SAP systems. These challenges or issues could range from a lack of
internal IT staff availability to a lack of SAP functional and technical skills to address shifting
business requirements.
Companies want to work with SAP Managed Services partners to focus their time on the core
business activities and leave their complex IT applications in experts’ hands. An SAP Managed
Services partner is like an insurance that would help proactively monitor & maintain the mission-
critical SAP applications to ensure integrity and availability as and when the need arises.
SAP MSPs: Focus Areas
SAP MSPs usually play a dual role—one, providing Managed Services for the application itself. In
addition, MSPs also serve as cloud service providers. The picture below depicts the SAP Managed
Services for the Applications.
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Also, a typical MSP provides IT services on an outsourced basis. Meaning, services are delivered
either at the service provider’s location, be it within their data centre, a shared facility, or in a
private cloud that the MSP runs at its location.
Alternatively, some MSPs operate in the public cloud. Others, who are called “insourced” MSPs,
perform services at your premises. Whatever might be the modus operandi, an MSP carries out
your tasks so that you can allow resources to focus on other vital tasks.
Some MSPs work on supporting software development or applications like SAP HANA etc.
Basis Managed Services
Most of the SAP MSPs provide the Basis Managed Services as it is considered a pre-requisite to
be identified as a technical SAP MSP.
An SAP Basis MSP takes care of minor yet critical parameters like implementing system upgrades
& patches and configuring software and hardware. The MSP also arranges for Basis
administrators with the expertise to carry out all these vital tasks.
SaaS-based SAP Services on Cloud
Few MSPs offer SAP solutions on a Software-as-a-Service (SaaS) basis on a cloud. This offering is
considered the mother of all SAP MSP partnerships.
Through this model, MSPs provide for responsibilities like SAP licensing, maintenance, support,
and hosting. This model also includes additional services like security monitoring and more.
SAP Software on Public Cloud
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Services like Amazon Web Services (AWS) and Microsoft Azure – part of the public cloud, offer
SAP software on their platforms. AWS is the most preferred cloud platform. Cost optimization is
the key benefit of running an SAP instance on-premises. However, running SAP in the public cloud
can be challenging if you need performance, security, and reliability. Not all SAP MSPs can
competently handle operations in a public Cloud.
SAP HANA In the Cloud
Managed services for SAP can be the right choice for companies that want to take advantage of
the SAP HANA in-memory database. This is because SAP HANA can be challenging to implement
and manage, as this is true of the S/4HANA suite. It takes experience and expertise to implement
and ensure that operations run seamlessly.
Picking The Perfect Partner
The perfect SAP MSP for your organization will fulfil the following conditions:
Excellent cultural fit with your resources (people)
In-depth expertise in handling IT issues
Able to act as a ‘Catalyst’ between IT department and different business units
Has solid digital transformation skills
Can clearly show the RoI benefits for specific business objectives
Ability to ideate and leverage IT to accelerate business outcomes
Has expertise in consulting capabilities in addition to IT services skills
Flexible on pricing
Must have good domain expertise and industry understanding
Must be adaptable and agile to meet business demands
Must have a thorough understanding of the client’s business model
When it comes to partnering with the right MSP, a business must consider how a services
integrator can help manage complex SAP landscapes and advice on new roadmaps, helping the
organization move forward at its own pace.
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Techwave’s SAP Managed Services
Techwave is one of the global leaders in providing top-notch SAP Application Managed Services.
The image below depicts our certifications.
Techwave has a strong track record as an SAP-managed service provider, and our SAP experts
across the globe have been deploying, tuning, and managing complex SAP technical
environments. Our cross-functional team of experts will analyze and support your SAP landscape
across its complete lifecycle. Companies can choose a wide range of managed service options.
Techwave SAP experts will also create a custom-ordered service offering for specific business
requirements.
Our SAP application management support and solutions are designed to maintain mission-critical
enterprise applications to help companies optimize and generate more value from their SAP
application portfolios. Customers benefit from our round-the-clock follow-the-sun operations with
functional and technical expertise leveraging our delivery centers spread across the globe.
Techwave being an SAP managed service provider, focuses on both technical & functional
elements and helps companies meet their current and future needs.
While delivering the Managed Services, Techwave also helps clients develop a strategic vision and
an SAP roadmap for their business, leveraging the various solutions offered by SAP. We try to
understand the business challenge and map it to the desired target state with a clearly defined
outcome. Our professionals blend a deep domain, business, logistics, finance, and accounting
experience with technical and functional SAP applications knowledge focus on business issues,
driving technology transformation, enabling companies to realize their SAP investment’s actual
value.
Techwave CloudXoom Platform Techwave, an SAP Partner Center of Expertise (PCOE) Certified
Application Management Service (AMS) provider, achieved AWS SAP competency status,
establishing itself as an Advanced Consulting Partner AWS Partner Network. Techwave is also
certified for technical proficiency and proven customer implementation success in migrating SAP
environments to AWS. The SAP Migration expertise reflects the highest standards of Techwave’s
depth of knowledge in AWS cloud migration’s functional and technical aspects for SAP solutions.
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