Sanjay Tupe has over 21 years of experience in the aviation industry, having worked for Emirates Airlines for over 9 years in various roles. He has strong leadership, communication, and problem-solving skills from managing teams and handling responsibilities at different locations. Tupe is highly organized, efficient, and able to work well under pressure to meet tight deadlines. He is looking for a new opportunity in the travel and tourism industry where he can apply his extensive experience.

1. SanjayTupe
Email:-sanjay.tupe72@gmail.com contact telephone no.9920055953
I have beenassociatedwithEmiratesforover9years andduringmy tenure Ihave developedmy
leadershipskills,enhancedmyproductknowledge andhave provedtobe akeyteam player.
Apart fromhaving21 years’experience inthe aviationindustry,Ihave alsoworkedwithdifferent
airlinesandhandledvariousjobfunctionalities.
My responsibilitiesandexperience atvariousofficesatdifferentlocationshasgivenme immense
exposure andthatwill holdme ingoodstead.
Amongmy strengthsisthe ability toworkeffectivelyunderpressure,jugglingavarietyof responsibilities
to meettightdeadlines.
Notonlyam I extremelyorganized,meticulousandefficient,butalsopatientthatwill holdme ingood
stead,particularlyinthe travel andtourismindustry.
Experience:-
Nov2004 – PresentEmirates,Mumbai,INDIA
EmiratesAirline isone of the world’slargestandleadingairline,headquarteredinDubai.
PassengerSalesandService Supervisor(PromotedDecember,2010):
• Thisprofile includesadditionalsupervisoryresponsibilitiesasfollows:
Managing a teamof 14 memberswhoare responsible toachieve certainsettargetsforService Quality
Level andLost Call Percentage
• Monitoringandanalyzingticketsalesperformance withinthe teamtoachieve set targets.
• Setqualitycontrol checks;establishmilestonesandfollow-uptoensure timelycompletionof
workschedules
• Ensuringteamsatisfactionthroughperiodicfeedbacksandreviews,thisalsoincludesactivities
like motivating,groomingandcoachingmembersof the teamtoensure theirgrowthinthe
organization.

2. • Act as a linkbetweenmanagementandteammembersforco-ordinationof organizational
expectationsandadministrative activities.Actasa referral pointforteammemberstoresolve queries
and handle passengerescalations
SeniorPassengerSalesandService Agent(PromotedMay,08):
• Thisprofile includesthe following,overthe previousresponsibilities:
• FloorSupervisiontosolve agentsquery
• Coachinga newstaff member
• Work out fare and Handle passengersandagentscalls
• Assistingwithspecial service requirementforMEDA passengersandunaccompaniedminors
• ProvidingproductinformationonAirline Stopoverspackagesandspecial offers
• Making reservationsforStopoverpackages,special offersandSTPCrequests
• Quotingappropriate airfaresforproposedpassengeritineraries
• HandlingSeatConfirmationsandPre-flight
PassengerSalesandService Agent(JoinedSep,04)
• Responsible forrespondingtotravel agentsqueries andresolvingissuesrelatedtoticketingand
fares.
• Responsible forresponsetoAST(AgentsService Terminal)queries
• Handlingtelephone callsfrompassengersandtravel agentswithinIndia,USA,AustraliaandNew
Zealand
• Assistingpassengersbyansweringtheirqueriesregarding:
• Making airline reservationsfortheiritineraries
• Confirmingnecessaryservicesforthemwhileonboardi.e.,meals,seatpreferences,chauffer
servicesetc.
Jan 2002 – Nov 2003 JetAir(G.S.A Gulf Air) Mumbai,INDIA

3. A companyprovidescustomerservice tothe AirlineIndustry,headquarteredinMumbai,India.
SeniorReservationandTicketingagent(Sep1995-Sep2004)
• Respondingtotravel agentsqueriesandresolvingissuesrelatedtoticketingandfares.
• Monitorand weedoutspeculative bookings,fictitiousbookingsandunauthorizedblocks.
• Investigationfraudsandmalpractice
• Conductingpre-flightchecks
• MonitoringandreportingCRS/ GDS abuse.
• Group Booking
Aug1993-Aug 1995 JetAir (GSA JET AIRWAYS) Mumbai, INDIA
Cargo and TrafficAssistant
• Supervise loadandunloadof cargo
• Issue Airwaybill andprepare manifestforthe outboundcargo
• Maintenance of Documents,FilingandArchiving
Education
BachelorinScience (Chemistry) - (Mumbai University)1992
DiplomainInternational Travel andTourismfromIITC
Certifications/Training
Emirates:
• TrainedinMARS ReservationsinSep2004
• TrainedinEmiratesFaresand AutomatedTicketing
• TrainedinTelephone Sale
• TrainedinEasy MARS

4. • EmiratesContactCentre Advance Program
• TrainingIntervention –ReservationsandTicketing
• Contact Centre Integration –ReservationstoSkywards
• Successfullycompletedcourse onFoundationof Personal Leadership
• Successfullycompetedcourse onProblemSolvingandDecisionMaking
• Successfullycompletedcourse onCommunicatingwithInfluence
Gulf Air:
• AdvancedFalconPricingandTicketingMar2004
• PASSENGERTARIFFCOURSE 2(AdvancedFareswhichinclude special fares,Roundthe world
fare) inJuly99
• QUALITY CUSTOMER SERVICEin Dec 97
• PASSENGERTARIFFCOURSE 1(Basic fare construction,WorldGeography) inDec96
JetAirways
• CARGO HANDLINGANDDOCUMETATION PROCEDUR inSep94
Personal Details
• Address:-C-604,EktaCO OPHousingSociety,Chandivali FarmRoad, andChandivali
Mumbai - 400 072, MH, INDIA
• Date of Birth : 03rd Jan, 1972
• Nationality : Indian
• LanguagesKnown:English,Hindi,andMarathi.
• Marital Status : Married