The document provides tips for improving attitude and customer service skills. It discusses developing an attitude of gratitude, listening to customers to understand their wants, and creating a welcoming environment. It also provides advice on working with multi-generational teams, using good judgment at work, and managing change.

7. TIPS FOR IMPROVING YOUR ATTITUDE
Develop an
attitude of
gratitude

12. French Hospital Foundation

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14. Healthy Helping
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18. Listening………
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19. Creating A Welcoming
Environment

20. Customer Service
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21. TIPS FOR
EXCELLENT
CUSTOMER SERVICE

22. Halo
Effect

23. Creating A Welcoming
Environment

25. What Do
Your
Customers
Want?

26. Creating A Welcoming
Environment

27. Creating A
Welcoming
Environment

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44. Working with
Multi-generational
Teams:
Jean Steel, MS

45. Why should you care?

46. Most Common Traits &
Values
on the job....

47. Motivation
Rewarding
the
Generations

48. Jean Steel

49. “ZEN” THE ROOM

50. THERE ARE “NEED TO KNOWS” AND
THERE ARE “NICE TO KNOWS”

53. Workplace
Wisdom:
Using Good
Judgment
Jean Steel, MS

56. Goals:
 Greater awareness of your assumptions
 Greater awareness of your behavior
 Be appropriate at work
= Safety

57. Beating Holiday

67. ‘stand up
for yourself’
muscle

68. The Passive-
Aggressive
Approach

69. Changing How We Feel About Change

71. Changing How We Feel About Change
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72. Change…..
What YOU
Can Do To
Get Through
It...

73. Jean Steel, MS

74. Distress

77. • Reduce Stress Symptoms
• Lower Blood Pressure
• Require Less Medical Care
• Add Years To Life

78. BREATHE

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82. Happy People Win Jean Steel