Sample Employee Satisfaction Measurement Tool to measure staff attitudes to company across 5 areas modelled on Great Place to Work. Helps to pinpoint areas for improvement in staff satisfaction

1. Sample Employee Satisfaction Survey and analysis
Do you know
what your staff
feel about
working in your
company?
Terence Wong
wongkm@pacific.net,sg

2. Sample Employee Satisfaction Survey and analysis
The success of any organization is driven by its people. It
does not matter how great the product is, or how great the
business plan is, without the right people who are motivated
to work as a team, without people, you will never have a
financially successful company
What makes people willing to put in extra effort to make a company a great place to
work?
It all comes down to whether employees believe in the organization and the people
around them. It is the day to day experiences and relationships that make employees
happy and success of the company before them.
I have been running an industrial products company in Northern China for the past 6
years, before I took over, sales were flat (in an economy growing at double digits,
corruption and favouritism was rampant and we were bleeding red ink for the previous
8 years. Just by treating people fairly and constantly working together to solve
problems, sales have grown by double digits every year and we have achieved
double digit return of sales and return on investments, but most importantly, the
first 2 levels of managers and supervisors have stayed with the company
throughout this time, this is unheard of in China where staff job hop for the slightest
pay rise and industry benchmarks for voluntary employee turnover is above 15%,
Terence Wong
wongkm@pacific.net,sg

3. Sample Employee Satisfaction Survey and analysis
We can measure and improve employee satisfaction in 5 areas; these are areas
where constant open communication between management and employees will lead
to successful company culture:
1. CREDIBILITY
It all starts with employees believing in the management and the company. Does the
company communicate its objectives, do the employees know what they are
sacrificing their time, blood and sweat for? Does the company make good on its
promises, or just keep employees hanging on?
2. RESPECT
Respect goes both ways, remember, employees also choose to work for the company
and stay with the company, not just the company chooses whom it wants to hire and
for how long. Does the company show it cares for its staff well being, career
development?
3. FAIRNESS
Life is never fair, but we all want to believe in it anyway. Are your company’s practises
transparent to all, do employees understand that rules, regulations and decisions are
just and equally applied to all? Do they feel that outcomes are the result of systematic,
impartial and consistent application?
4. PRIDE
Do your employees take pride in their work? That they care about doing a good job
out of personal satisfaction? Do they feel proud to be part of a high function
team/organization?
5. CAMARADERIE
It is all about the teamwork! We all want to feel a sense of belonging. Do members of
the team do out of their way to help others? To treat other colleagues, customers and
suppliers the same way as if they would treat themselves? Does the boss feel a sense
of esprit de corps when he walks into the room?
Terence Wong
wongkm@pacific.net,sg

4. Sample Employee Satisfaction Survey and analysis
Below is a sample questionnaire sent to all staff for their anonymous feedback. All
questions relate to the 5 areas above. By measuring the scores and finding out what
works and passing it on and immediately addressing what doesn’t, staff know their
voices are heard and more importantly, believes the company is sincere.
Staffs score the questions from 0 to 6;
6 is great; 5 is good; 4 is better than average; 3 is average; 2 is some; 1 is a little; 0 is
non existent, do not know.
The scores are analysed by region/department, which ever way your company is
organized.
Our goal is work constantly improve until we are over 4 in 3 out of 5 areas and over 3
in the remaining 2 areas.
We started with this survey every six months and measuring the results, once scores
were over 3 in 3 out of 5 areas and over 2 in the remaining areas, we slowed down
and did survey annually
For departments and regions with the highest scores, we find out what works and get
employees from these departments to pass on their experiences to others.
For departments, regions with the lowest scores, we have to spend more time and
special actions to improve.
TRY IT!! IT WORKS!!
Just remember, there are no “correct” questions to ask and no correct score to
achieve, it is just a road sign to better improvement in the culture and communications
and behaviour of relationship between management and staff.
Terence Wong
wongkm@pacific.net,sg

5. Are we a great place to work?
0 Non existent, 1 A little 2 Some 3 4 Better 5 Good 6 Great Score
Do not know Average than
average
1. Credibility
Do you think communications between the company 6
management and you are open?
Do you think communications between your 6
colleagues and you are open?
Do you think communications between your 6
department and other departments are open?
Do you think the company HR is Fair and Open 6
Do you think the company HR is Professional 6
Do you think the company manages material 6
resources well?
Do you think the company manages logistics 6
resources well?
Do you think the company has a vision? 6
Is the company consistent in its actions? 6
Do you know your department objectives?
Is the company honest and intergrity in its actions? 6
0 0 0 0 0 0 0 60
0%
2. Respect
Do you think the company invests in your personal 6
career and professional development?
Are you properly trained for your tasks or new
assignment?
Does the company show appreciation for something 6
you have done well?
Does your department make important team 6
decisions?
Are you called to participate in team decisions? 6
Does the company show care and concern for your 6
personal life?
0 0 0 0 0 0 0 30
0%
3. Fairness
Does the company treat all members of your team 6
equally and fairly?
Does the company have fair hiring practises? 6
Does the company have fair promotion practises? 6
Are the company rules open and transparent? 6
Do you think the company rules are fair? 6
Do you know the company rules and regulations?
Do you think you can complain about unfair 6
treatment without fear or penalty?
0 0 0 0 0 0 0 36
0%
Sample individual question survey form

6. Are we a great place to work?
0 Non existent, 1 A little 2 Some 3 4 Better 5 Good 6 Great Score
Do not know Average than
average
4. Pride
Do you have personal pride in your own work? 6
Do you have personal pride in your team/department 6
work?
Do you think the company is a place you will work
for a long time?
Do you have personal pride in the company 6
Do you think your managers have personal pride in 6
your work?
Do you think your managers have personal pride in 6
your team/department work?
Do you think your managers have personal pride in 6
the company reputation?
0 0 0 0 0 0 0 36
0%
5. Camaraderie
Do you have the freedom to be yourself in the 6
company?
Is your working environment socially friendly? 6
Do you think the company has a welcoming 6
Do you have a sense of family/team spirit in the 6
company?
Do you think the company has a sense of family/team 6
spirit?
0 0 0 0 0 0 0 30
0%
0 0 0 0 0 0 0 192
Sample individual question survey form

7. Collection of individual answer sheets
Credibility Respect Fairness Pride Camaraderie
No. Area Department
1 2 3 4 5 6 7 8 9 10 11 1 2 3 4 5 6 1 2 3 4 5 6 7 1 2 3 4 5 6 7 1 2 1 1 1
1 Region A Dept 1
2 Region A Dept 2
3 Region A Dept 3
4 Region A Dept 4
5 Region A Dept 5
6 Region A Dept 6
7 Region A Dept 7
8 Region A Dept 8
9 Region A Dept 9
10 Region A Dept 10
11 Region B Dept 1
12 Region B Dept 2
13 Region B Dept 3
14 Region B Dept 4
15 Region B Dept 5
16 Region B Dept 6
17 Region B Dept 7
18 Region B Dept 8
19 Region B Dept 9
20 Region B Dept 10
21 Region C Dept 1
22 Region C Dept 2
23 Region C Dept 3
24 Region C Dept 4
25 Region C Dept 5
26 Region C Dept 6
27 Region C Dept 7
28 Region C Dept 8
29 Region C Dept 9
30 Region C Dept 10
31 Region D Dept 1
32 Region D Dept 2
33 Region D Dept 3
34 Region D Dept 4
35 Region D Dept 5
36 Region D Dept 6
37 Region D Dept 7
38 Region D Dept 8
39 Region D Dept 9
40 Region D Dept 10
41
42
43
44
45
46
47
48
49
50

8. Subtotal datasheet by department/region
Area Department Credibility Respect Fairness Pride Camaraderie Avg
1 2 3 4 5 6 7 8 9 10 11 1 2 3 4 5 6 1 2 3 4 5 6 7 1 2 3 4 5 6 7 1 2 3 4 5
Dept 1 #DIV/0!
Dept 2 #DIV/0!
Dept 3 #DIV/0!
Dept 4 #DIV/0!
Dept 5 #DIV/0!
Region 1
Dept 6 #DIV/0!
Dept 7 #DIV/0!
Dept 8 #DIV/0!
Dept 9 #DIV/0!
Dept 10 #DIV/0!
Region 1 #DIV/0!
Dept 1 #DIV/0!
Dept 2 #DIV/0!
Dept 3 #DIV/0!
Dept 4 #DIV/0!
Dept 5 #DIV/0!
Region 2
Dept 6 #DIV/0!
Dept 7 #DIV/0!
Dept 8 #DIV/0!
Dept 9 #DIV/0!
Dept 10 #DIV/0!
Region 2 #DIV/0!
Dept 1 #DIV/0!
Dept 2 #DIV/0!
Dept 3 #DIV/0!
Dept 4 #DIV/0!
Dept 5 #DIV/0!
Region 3
Dept 6 #DIV/0!
Dept 7 #DIV/0!
Dept 8 #DIV/0!
Dept 9 #DIV/0!
Dept 10 #DIV/0!
Region 3 #DIV/0!
Dept 1 #DIV/0!
Dept 2 #DIV/0!
Dept 3 #DIV/0!
Dept 4 #DIV/0!
Dept 5 #DIV/0!
Region 4
Dept 6 #DIV/0!
Dept 7 #DIV/0!
Dept 8 #DIV/0!
Dept 9 #DIV/0!
Dept 10 #DIV/0!
Region 3 #DIV/0!
Total

9. Summary results by group, with snapshot of higest/lowest scores, behaviour area
Employee Satisfaction Survey Results Analysis
Within 36 questions Within 5 groups
Area Headcount Average
Best Worst Best Worst
Credibility's No.2 Fairness's No.7
(Do you think (Do you think you can
communications between complain about unfair Credibility Respect
Region 1 XX 3.56
your colleages and you are treatment without fear or The avg is 3.84. The avg is 3.15.
open?) penalty?)
The avg is 4.50. The avg is 2.83.
Fairness's No.7
Credibility's No.10 (Do you think you can
(Do you know your complain about unfair Credibility Respect
Region 2 XX 3.70
department objectives?) treatment without fear or The avg is 3.97. The avg is 3.51.
The avg is 4.79. penalty? )
The avg is 2.58
Respect's No.5 and No.6
Credibility's No.8 (Are you called to participate in
(Do you think the company team decisions? And Does the Pride Respect
Region 3 XX 3.62
has a vision?) company show care and The avg is 3.85. The avg is 3.34.
The avg is 4.75. concern for your personal life?)
The avg is 2.75.
Credibility's No.2 Fairness's No.7
(Do you think (Do you think you can
communications between complain about unfair Credibility Respect
Region 4 XX 3.58
your colleagues and you are treatment without fear or The avg is 3.84. The avg is 3.21.
open?) penalty?)
The avg no. is 4.47. The avg is 2.83.
Attach: 6 is great ; 5 is good; 4 is better than average; 3 is average; 2 is some; 1 is a little; 0 is non existent, do not know.

10. Employee Satisfaction Survey Results Analysis
Attach: 6 is great ; 5 is good; 4 is better than average; 3 is average; 2 is some; 1 is a little; 0 is non existent, do not know.
Area Department Credibility Respect Fairness Pride Camaraderie Avg
Region 1 Dept 1 3.59 3.42 3.29 3.96 3.95 3.63
Region 1 Dept 2 4.66 4.02 4.41 3.92 4.71 4.37
Region 1 Dept 3 5.14 4.42 5.21 4.86 5.2 4.99
Region 1 Dept 4 4.94 3.83 4.52 4.81 4.73 4.62
Region 1 Dept 5 3.88 3.59 3.77 4.82 4.45 4.07
Region 1 Dept 6 4.99 4.56 4.43 4.8 5.1 4.79
Region 1 Dept 7 5.77 5 4.14 5.64 5 5.19
Region 1 Dept 8 5.01 4.47 4.66 4.89 4.78 4.79
Region 1 Dept 9 5.52 4.36 4.65 4.78 4.51 4.87
Region 1 Dept 10 4.87 4.07 4.57 4.91 4.68 4.66
Region 1 Total 3.84 3.15 3.28 3.54 3.81 3.56
Region 2 Dept 1 4.55 4.22 4.33 3.76 4.33 4.27
Region 2 Dept 2 4.27 4 4.14 4 4.4 4.17
Region 2 Dept 3
Region 2 Dept 4
Region 2 Dept 5
Region 2 Dept 6
Region 2 Dept 7
Region 2 Dept 8
Region 2 Dept 9
Region 2 Dept 10 4.82 4 4.71 5.14 3.4 4.53
Region 2 Total 3.97 3.51 3.53 3.54 3.78 3.7
Region 3 Dept 1 4.55 4.22 4.33 3.76 4.33 4.27
Region 3 Dept 2 4.27 4 4.14 4 4.4 4.17
Region 3 Dept 3
Region 3 Dept 4
Region 3 Dept 5
Region 3 Dept 6
Region 3 Dept 7
Region 3 Dept 8
Region 3 Dept 9
Region 3 Dept 10 4.82 4 4.71 5.14 3.4 4.53
Region 3 Total 3.97 3.51 3.53 3.54 3.78 3.7
Region 4 Dept 1 4.55 4.22 4.33 3.76 4.33 4.27
Region 4 Dept 2 4.27 4 4.14 4 4.4 4.17
Region 4 Dept 3
Region 4 Dept 4
Region 4 Dept 5
Region 4 Dept 6
Region 4 Dept 7
Region 4 Dept 8
Region 4 Dept 9
Region 4 Dept 10 4.82 4 4.71 5.14 3.4 4.53
Region 4 Total 3.97 3.51 3.53 3.54 3.78 3.7
Company Total 3.85 3.22 3.35 3.57 3.77 3.58
Attach: 6 is great ; 5 is good; 4 is better than average; 3 is average; 2 is some; 1 is a little; 0 is non existent, do not know.
The three highest scores are in green and the three lowest scores are in yellow.