- Safwan Hussain Ali is seeking an IT specialist position using his IT, English, and social skills. He has experience in help desk support, computer technician work, and IT assistant roles. - He is currently studying for an undergraduate degree in Information Technology at Saudi Electronic University expected to graduate in May 2017. He has an Associate's degree in Information Technology System Support from Jubail Industrial College. - His skills include proficiency in English and Arabic, teamwork, adaptability, analytical thinking, and Cisco, Microsoft Office, and computer/network troubleshooting experience.

1. Safwan Hussain Ali
Safwan Hussain Ali Page 1 of 2
(+966)58-289-3778
Objective
Experience
Education
Email: safwan_ali@hotmail.co.uk
Mobile: (+966) 58-289-3778
Date of Birth: June 30, 1988
Marital status: single
Nationality: Saudi
Looking forward to use my IT(Information Technology), English and social skills/knowledge. Also,
further expanding my competencies and technical abilities/knowledge, to build my career and to be a
professional IT specialist by working in multinational and achievement-driven environment.
March., 2015 – CURRENT TEAMTIME COMPANY Jeddah, KSA
IT Help Desk
• Supporting the company employees internally and externally using remote desktop.
• Monitor it inventory and take records of the hardware
Apr., 2014 – Feb., 2015 NAJTECH(NAJIA Technology) Jeddah, KSA
Computer Technician
• Supporting company’s customer with installation and troubleshooting.(clients, servers and
networks)
o Regularly visiting the location of the customers making sure systems are working
efficiently.
o Responding to customers’ requests.
o Remote assistance using team viewer.
o Receiving customers’ purchasing requests.
• Worked with thin client configuration.
o Prepared 3 labs with thin clients including configuration and physical connections.
• Administrating VPCC servers.
o Routinely checking virtual machines (availability, performance and virtual HDD capacity).
o Assuring that thin client is connected to the virtual machine through remote desktop.
• Remote assistance.
• Worked with NEC products.
• Aware of using Cisco products (switches and routers).
Mar., 2013 – Feb., 2014 Saudi Aramco Dhahran, KSA
Trainee in Vocational College Graduates program (VCG) - Industrial Training Center (ITC)
• One-year training program.
• Mandatory courses in accounting, typing, MS Office and typing (4 months each).
• English language courses (throughout the program).
o Achieved 2 certificates of excellence.
• Short online – courses in safety, business, clerical and IT.
Jun., – Sep., 2011 NAJIA Technology (NAJTECH) Jeddah, KSA
IT assistant, Cooperative work experience (Coop) - IT department
• Supporting the IT technical team in troubleshooting, helpdesk and providing technical support
to the company’s external customers.
Curriculum vitae

2. Safwan Hussain Ali
Safwan Hussain Ali Page 2 of 2
(+966)58-289-3778
Education
Certifications and Training
Skills
Hobbies
• Excellent in English and Arabic (reading, speaking, writing and typing).
• Active, team player, flexible and able to adapt to new environment.
• Thinker, analyzer, dreamer and imaginer.
• Boat touring, fishing, swimming, bowling, body building, travelling football, technology(IT),
surfing the internet and watching documentaries.
Sep., 2013 – Current Saudi Electronic University (SEU) Jeddah, KSA
Under-graduate – [expected graduation end of May, 2017] Information Technology (IT)
May, 2012 – Jan., 2013 University of Business &Technology (UBT) Jeddah, KSA
Under-graduate - [withdrawal] Information Technology (IT)
Sep., 2008 – Oct., 2011 Jubail Industrial College (JIC) Jubail, KSA
Associate degree – [Graduated] Information Technology System Support (ITSS)
• GPA (3.21 out of 4).
• Courses: Operating Systems, System & Network administration, Troubleshooting, Help Desk
Support, Monitoring Network, Backup & Recovery, Network Security, Administrative skills and
Microsoft Office.
•
Sep., 2006 – Jun., 2008 Jordan University of Science and Technology (JUST) Ramtha, Jordan
Under-graduate – [withdrawal] Electrical Engineering
Jan., 2014 Standardized Test for English Proficiency (STEP) Dammam, KSA
• Achieved a score of 85 (equivalent to 506 TOEFL score).
Feb. – May, 2012 National Institute of Information Technology (NIIT) Bangalore, India
• Training course in Cisco Certified Network Associate (CCNA).
o Aware of configuring Cisco products (switches and routers )
Jul. – Aug., 2010 Millennium Institute of Higher Education (MITM) Jeddah, KSA
• Training courses in A+ (Computer Maintenance) and N+ (Networking Systems).