This document provides biographical and career information about Ryne Josef Brown. It includes details of his education including degrees from Creighton University, William Woods University, University of Central Missouri, and Columbia College. It then outlines his relevant work experience including his current role as a Specialist II at JPMorgan Chase, previous roles as a Tax Preparer at Liberty Tax Service, Substitute and Homebound Teacher for Jefferson City Public School District, and Account Clerk II at First Financial Credit Union. It also lists volunteer activities and computer skills.
1. RYNE JOSEF BROWN
12803 West Ave.
Apt. 17311
San Antonio, TX 78216
573-680-7908
rynejosefbrown@hotmail.com
Education Creighton University, Omaha, NE
Masters in Security Analysis and Portfolio Management with a CFA track
Anticipated Graduation Date: May 2018
William Woods University, Fulton, MO
Master in Business Administration
Emphases in Accounting, Human Resource Management, Public Relations,
Marketing, Advertising, Leadership, and Health Care Management
Graduation: December 2011
University of Central Missouri, Warrensburg, MO
Bachelor of Science in Business Administration
Major: Finance
Graduation: May 2007
Columbia College, Columbia, MO
Bachelor of Science in Business Administration
Major: Accounting
Graduation: May 2010
Columbia College, Columbia, MO
Bachelor of Arts in Business Administration
Major: International Business and Financial Services
Graduation: March 2013
RELATED
EXPERIENCE
JPMorgan Chase – San Antonio, TX
November 2014 - Present
Specialist II – Dispute by Phone
• Effectively handle incoming customer calls concerning credit card
inquiries while demonstrating the ability to investigate and solve complex
problems.
• Interact with customers to ensure the most appropriate actions for the
customer.
• Interpret and apply MasterCard and Visa regulations for all dispute
situations.
• Customize letters of response to customers when needed.
• Responsible for meeting and exceeding performance expectations on a
monthly basis to include Average Handle Time, Availability, among others.
Liberty Tax Service – San Antonio, TX
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2. December 2014 – April 2015
Tax Preparer
• Interview clients to obtain additional information on taxable income and
deductible expenses and allowances.
• Prepare and assist in preparing simple to complex tax returns for individuals
or small businesses.
• Review financial records such as income statements and documentation of
expenditures in order to determine forms needed to prepare tax returns.
• Use all appropriate adjustments, deductions, and credits to keep clients' taxes
to a minimum.
• Calculate form preparation fees according to return complexity and
processing time required.
• Consult tax law handbooks and bulletins in order to determine procedures for
preparation of atypical returns.
• Furnish taxpayers with sufficient information and advice in order to ensure
correct tax form completion.
• Compute taxes owed or overpaid, using adding machines or personal
computers, and complete entries on forms, following tax form instructions
and tax tables.
• Check data input or verify total on forms prepared by others to detect errors
in arithmetic, data entry, and procedures.
Jefferson City Public School District/ Kelly Educational Services -
Jefferson City, MO
August 2005 – November 2014
Substitute and Homebound Teacher
• Assist the students when they have questions, teach the lesson plan that
the teacher set out for the students, and settle disputes between the students.
• Teach students that are restricted to homebound by Jefferson City School
District.
• Teach students the curriculum that their high school teachers set out for
them, grade their papers, and give them a final grade for all of their work.
First Financial Credit Union – Jefferson City, MO
September 2009 - September 2013
Account Clerk II
• Analyzed the non-sufficient funds of members’ accounts. Every
morning, I pay or return the non-sufficient funds share draft checks or
ACH’s (Automated Clearing House) of members’ of the credit union.
• Reconciled the Central Bank account and the suspense account on a
monthly basis.
• Worked with our fixed assets program called Wisdom to post
depreciation accounts.
• Helped close month-end and year-end accounts and make sure that
everything is filed correctly for auditors.
• Was the first round of defense for noticing fraud on members’
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3. accounts
• Was a member of the marketing committee at First Financial Credit
Union
Missouri Department of Revenue - Jefferson City, MO
October 2008 - August 2009
Revenue Processing Technician I
• Analyzed a company’s sales or use tax refund request and verified how
much money they should get back from the state of Missouri.
• Worked with 30 to 80 different companies at any given time.
VOLUNTEER
• Special Olympics
• Show-Me State Games
• Multiple Sclerosis Society
• Ava Brown 5K Run and Walk
COMPUTER SKILLS
• Microsoft Office Suite
• Great Plains Accounting Software
• Wisdom Fixed Assets Software
• QuickBooks Accounting Software
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