The document discusses how digital content is now a core part of retailers' online strategies to engage customers and drive sales. It focuses on Liz Earle Beauty Company's launch of an online video channel called Liz Earle TV to showcase and sell its new makeup line. Experts say digital content, especially video, can increase customer time on sites, boost conversion rates, and help retailers stand out from competitors if it sparks emotion and prompts customers to take action like making a purchase. Adjust Your Set, the agency that created Liz Earle TV, stresses the importance of designing content that not only engages customers but directly links to sales.
Value retailers are increasingly occupying space in out-of-town retail parks as the retail mix changes. The recession has pushed some retailers out of business, leaving space for value players like Poundworld and 99p Stores to acquire larger stores. Landlords have warmed to value retailers as they generate footfall. Retail parks remain attractive to retailers like Next as well for their large store formats and locations near motorways. While the retail mix is evolving, experts say too many discounters could change the demographic of shoppers at a retail park.
The document discusses the challenges facing the retail property market in the UK. It notes that retailers are becoming more selective about location quality over quantity and are re-evaluating their store portfolios. Experts discuss how the market is evolving, with retailers focusing on major retail destinations and adapting to changes like the growth of online shopping. While some see a north-south divide, others argue the reality is more complex, with certain major cities and retail centers in northern areas still performing well compared to smaller towns. The future requires innovative approaches to meet changing customer demands.
This document summarizes Schweitzer, a European shopfitting company based in Italy that is unique in also providing store design services. It employs 600 people across offices worldwide and expects £90 million in sales for 2012, a 25% increase over 2011. As both a shopfitter and designer, Schweitzer is able to fully design a store interior and carry out the construction, offering retailers a one-stop solution. The article notes some example stores Schweitzer has worked on and emphasizes its scale and international presence in the shopfitting industry.
The document discusses how the in-store environment is an important part of conveying a retailer's brand and customerexperience. It notes that stores must work harder to attract customers and differentiate themselves from competitors in the face of multichannel retailing. Facilities management plays a key role in shaping customers' perceptions through cleanliness, maintenance, and other services, though many retailers do not consider these aspects in their brand strategies. Top retailers are enhancing stores with new technologies, designs, and experiences to integrate physical and online shopping. Understanding customer mindsets is also important to crafting compelling in-store experiences.
This issue of Retail Therapy magazine includes the following articles:
1. The National Skills Academy for Retail is providing support to help revitalize towns and high streets by offering training and mentorship programs.
2. Retail employment in the UK grew in the first half of 2012, and retailers expressed cautious optimism about creating additional jobs.
3. International retailers are opening new stores in the UK, providing many new job opportunities, particularly at store level, as brands like Forever 21 and Abercrombie & Fitch expand.
The document discusses innovations that will shape retail between now and 2020. It focuses on three key themes: the customer, the store, and omnichannel. Regarding the customer theme, technologies like mobile commerce and social media are both opportunities and challenges for retailers to adapt to changing consumer dynamics. The innovations highlighted will help retailers understand where they can best add value. The only certainty is that rapid change will continue, so this research aims to help retailers be better prepared to meet that challenge.
The 2012 London Olympics provided an opportunity to trial innovative supply chain strategies. Key lessons include:
1) Out-of-hour deliveries were successfully expanded in London during the Games, showing their viability for reducing congestion.
2) Increased collaboration between businesses, such as consolidated transport centers, significantly reduced vehicle movements and environmental impact.
3) Flexible contingency planning, such as adjusting delivery routes and modes, proved essential for retailers to maintain operations during the disrupted period.
The document discusses how digital content is now a core part of retailers' online strategies to engage customers and drive sales. It focuses on Liz Earle Beauty Company's launch of an online video channel called Liz Earle TV to showcase and sell its new makeup line. Experts say digital content, especially video, can increase customer time on sites, boost conversion rates, and help retailers stand out from competitors if it sparks emotion and prompts customers to take action like making a purchase. Adjust Your Set, the agency that created Liz Earle TV, stresses the importance of designing content that not only engages customers but directly links to sales.
Value retailers are increasingly occupying space in out-of-town retail parks as the retail mix changes. The recession has pushed some retailers out of business, leaving space for value players like Poundworld and 99p Stores to acquire larger stores. Landlords have warmed to value retailers as they generate footfall. Retail parks remain attractive to retailers like Next as well for their large store formats and locations near motorways. While the retail mix is evolving, experts say too many discounters could change the demographic of shoppers at a retail park.
The document discusses the challenges facing the retail property market in the UK. It notes that retailers are becoming more selective about location quality over quantity and are re-evaluating their store portfolios. Experts discuss how the market is evolving, with retailers focusing on major retail destinations and adapting to changes like the growth of online shopping. While some see a north-south divide, others argue the reality is more complex, with certain major cities and retail centers in northern areas still performing well compared to smaller towns. The future requires innovative approaches to meet changing customer demands.
This document summarizes Schweitzer, a European shopfitting company based in Italy that is unique in also providing store design services. It employs 600 people across offices worldwide and expects £90 million in sales for 2012, a 25% increase over 2011. As both a shopfitter and designer, Schweitzer is able to fully design a store interior and carry out the construction, offering retailers a one-stop solution. The article notes some example stores Schweitzer has worked on and emphasizes its scale and international presence in the shopfitting industry.
The document discusses how the in-store environment is an important part of conveying a retailer's brand and customerexperience. It notes that stores must work harder to attract customers and differentiate themselves from competitors in the face of multichannel retailing. Facilities management plays a key role in shaping customers' perceptions through cleanliness, maintenance, and other services, though many retailers do not consider these aspects in their brand strategies. Top retailers are enhancing stores with new technologies, designs, and experiences to integrate physical and online shopping. Understanding customer mindsets is also important to crafting compelling in-store experiences.
This issue of Retail Therapy magazine includes the following articles:
1. The National Skills Academy for Retail is providing support to help revitalize towns and high streets by offering training and mentorship programs.
2. Retail employment in the UK grew in the first half of 2012, and retailers expressed cautious optimism about creating additional jobs.
3. International retailers are opening new stores in the UK, providing many new job opportunities, particularly at store level, as brands like Forever 21 and Abercrombie & Fitch expand.
The document discusses innovations that will shape retail between now and 2020. It focuses on three key themes: the customer, the store, and omnichannel. Regarding the customer theme, technologies like mobile commerce and social media are both opportunities and challenges for retailers to adapt to changing consumer dynamics. The innovations highlighted will help retailers understand where they can best add value. The only certainty is that rapid change will continue, so this research aims to help retailers be better prepared to meet that challenge.
The 2012 London Olympics provided an opportunity to trial innovative supply chain strategies. Key lessons include:
1) Out-of-hour deliveries were successfully expanded in London during the Games, showing their viability for reducing congestion.
2) Increased collaboration between businesses, such as consolidated transport centers, significantly reduced vehicle movements and environmental impact.
3) Flexible contingency planning, such as adjusting delivery routes and modes, proved essential for retailers to maintain operations during the disrupted period.
The Steadfast and Reliable Bull: Taurus Zodiac Signmy Pandit
Explore the steadfast and reliable nature of the Taurus Zodiac Sign. Discover the personality traits, key dates, and horoscope insights that define the determined and practical Taurus, and learn how their grounded nature makes them the anchor of the zodiac.
SATTA MATKA DPBOSS KALYAN MATKA RESULTS KALYAN CHART KALYAN MATKA MATKA RESULT KALYAN MATKA TIPS SATTA MATKA MATKA COM MATKA PANA JODI TODAY BATTA SATKA MATKA PATTI JODI NUMBER MATKA RESULTS MATKA CHART MATKA JODI SATTA COM INDIA SATTA MATKA MATKA TIPS MATKA WAPKA ALL MATKA RESULT LIVE ONLINE MATKA RESULT KALYAN MATKA RESULT DPBOSS MATKA 143 MAIN MATKA KALYAN MATKA RESULTS KALYAN CHART
The report *State of D2C in India: A Logistics Update* talks about the evolving dynamics of the d2C landscape with a particular focus on how brands navigate the complexities of logistics. Third Party Logistics enablers emerge indispensable partners in facilitating the growth journey of D2C brands, offering cost-effective solutions tailored to their specific needs. As D2C brands continue to expand, they encounter heightened operational complexities with logistics standing out as a significant challenge. Logistics not only represents a substantial cost component for the brands but also directly influences the customer experience. Establishing efficient logistics operations while keeping costs low is therefore a crucial objective for brands. The report highlights how 3PLs are meeting the rising demands of D2C brands, supporting their expansion both online and offline, and paving the way for sustainable, scalable growth in this fast-paced market.
Unlocking WhatsApp Marketing with HubSpot: Integrating Messaging into Your Ma...Niswey
50 million companies worldwide leverage WhatsApp as a key marketing channel. You may have considered adding it to your marketing mix, or probably already driving impressive conversions with WhatsApp.
But wait. What happens when you fully integrate your WhatsApp campaigns with HubSpot?
That's exactly what we explored in this session.
We take a look at everything that you need to know in order to deploy effective WhatsApp marketing strategies, and integrate it with your buyer journey in HubSpot. From technical requirements to innovative campaign strategies, to advanced campaign reporting - we discuss all that and more, to leverage WhatsApp for maximum impact. Check out more details about the event here https://events.hubspot.com/events/details/hubspot-new-delhi-presents-unlocking-whatsapp-marketing-with-hubspot-integrating-messaging-into-your-marketing-strategy/
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Final ank Satta Matka Dpbos Final ank Satta Matta Matka 143 Kalyan Matka Guessing Final Matka Final ank Today Matka 420 Satta Batta Satta 143 Kalyan Chart Main Bazar Chart vip Matka Guessing Dpboss 143 Guessing Kalyan night
The Most Inspiring Entrepreneurs to Follow in 2024.pdfthesiliconleaders
In a world where the potential of youth innovation remains vastly untouched, there emerges a guiding light in the form of Norm Goldstein, the Founder and CEO of EduNetwork Partners. His dedication to this cause has earned him recognition as a Congressional Leadership Award recipient.
Tired of chasing down expiring contracts and drowning in paperwork? Mastering contract management can significantly enhance your business efficiency and productivity. This guide unveils expert secrets to streamline your contract management process. Learn how to save time, minimize risk, and achieve effortless contract management.
NIMA2024 | De toegevoegde waarde van DEI en ESG in campagnes | Nathalie Lam |...BBPMedia1
Nathalie zal delen hoe DEI en ESG een fundamentele rol kunnen spelen in je merkstrategie en je de juiste aansluiting kan creëren met je doelgroep. Door middel van voorbeelden en simpele handvatten toont ze hoe dit in jouw organisatie toegepast kan worden.
Prescriptive analytics BA4206 Anna University PPTFreelance
Business analysis - Prescriptive analytics Introduction to Prescriptive analytics
Prescriptive Modeling
Non Linear Optimization
Demonstrating Business Performance Improvement
Enhancing Adoption of AI in Agri-food: IntroductionCor Verdouw
Introduction to the Panel on: Pathways and Challenges: AI-Driven Technology in Agri-Food, AI4Food, University of Guelph
“Enhancing Adoption of AI in Agri-food: a Path Forward”, 18 June 2024
SATTA MATKA DPBOSS KALYAN MATKA RESULTS KALYAN CHART KALYAN MATKA MATKA RESULT KALYAN MATKA TIPS SATTA MATKA MATKA COM MATKA PANA JODI TODAY BATTA SATKA MATKA PATTI JODI NUMBER MATKA RESULTS MATKA CHART MATKA JODI SATTA COM INDIA SATTA MATKA MATKA TIPS MATKA WAPKA ALL MATKA RESULT LIVE ONLINE MATKA RESULT KALYAN MATKA RESULT DPBOSS MATKA 143 MAIN MATKA KALYAN MATKA RESULTS KALYAN CHART
Adani Group's Active Interest In Increasing Its Presence in the Cement Manufa...Adani case
Time and again, the business group has taken up new business ventures, each of which has allowed it to expand its horizons further and reach new heights. Even amidst the Adani CBI Investigation, the firm has always focused on improving its cement business.
2024 State of Marketing Report – by HubspotMarius Sescu
https://www.hubspot.com/state-of-marketing
· Scaling relationships and proving ROI
· Social media is the place for search, sales, and service
· Authentic influencer partnerships fuel brand growth
· The strongest connections happen via call, click, chat, and camera.
· Time saved with AI leads to more creative work
· Seeking: A single source of truth
· TLDR; Get on social, try AI, and align your systems.
· More human marketing, powered by robots
ChatGPT is a revolutionary addition to the world since its introduction in 2022. A big shift in the sector of information gathering and processing happened because of this chatbot. What is the story of ChatGPT? How is the bot responding to prompts and generating contents? Swipe through these slides prepared by Expeed Software, a web development company regarding the development and technical intricacies of ChatGPT!
The Steadfast and Reliable Bull: Taurus Zodiac Signmy Pandit
Explore the steadfast and reliable nature of the Taurus Zodiac Sign. Discover the personality traits, key dates, and horoscope insights that define the determined and practical Taurus, and learn how their grounded nature makes them the anchor of the zodiac.
SATTA MATKA DPBOSS KALYAN MATKA RESULTS KALYAN CHART KALYAN MATKA MATKA RESULT KALYAN MATKA TIPS SATTA MATKA MATKA COM MATKA PANA JODI TODAY BATTA SATKA MATKA PATTI JODI NUMBER MATKA RESULTS MATKA CHART MATKA JODI SATTA COM INDIA SATTA MATKA MATKA TIPS MATKA WAPKA ALL MATKA RESULT LIVE ONLINE MATKA RESULT KALYAN MATKA RESULT DPBOSS MATKA 143 MAIN MATKA KALYAN MATKA RESULTS KALYAN CHART
The report *State of D2C in India: A Logistics Update* talks about the evolving dynamics of the d2C landscape with a particular focus on how brands navigate the complexities of logistics. Third Party Logistics enablers emerge indispensable partners in facilitating the growth journey of D2C brands, offering cost-effective solutions tailored to their specific needs. As D2C brands continue to expand, they encounter heightened operational complexities with logistics standing out as a significant challenge. Logistics not only represents a substantial cost component for the brands but also directly influences the customer experience. Establishing efficient logistics operations while keeping costs low is therefore a crucial objective for brands. The report highlights how 3PLs are meeting the rising demands of D2C brands, supporting their expansion both online and offline, and paving the way for sustainable, scalable growth in this fast-paced market.
Unlocking WhatsApp Marketing with HubSpot: Integrating Messaging into Your Ma...Niswey
50 million companies worldwide leverage WhatsApp as a key marketing channel. You may have considered adding it to your marketing mix, or probably already driving impressive conversions with WhatsApp.
But wait. What happens when you fully integrate your WhatsApp campaigns with HubSpot?
That's exactly what we explored in this session.
We take a look at everything that you need to know in order to deploy effective WhatsApp marketing strategies, and integrate it with your buyer journey in HubSpot. From technical requirements to innovative campaign strategies, to advanced campaign reporting - we discuss all that and more, to leverage WhatsApp for maximum impact. Check out more details about the event here https://events.hubspot.com/events/details/hubspot-new-delhi-presents-unlocking-whatsapp-marketing-with-hubspot-integrating-messaging-into-your-marketing-strategy/
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Final ank Satta Matka Dpbos Final ank Satta Matta Matka 143 Kalyan Matka Guessing Final Matka Final ank Today Matka 420 Satta Batta Satta 143 Kalyan Chart Main Bazar Chart vip Matka Guessing Dpboss 143 Guessing Kalyan night
The Most Inspiring Entrepreneurs to Follow in 2024.pdfthesiliconleaders
In a world where the potential of youth innovation remains vastly untouched, there emerges a guiding light in the form of Norm Goldstein, the Founder and CEO of EduNetwork Partners. His dedication to this cause has earned him recognition as a Congressional Leadership Award recipient.
Tired of chasing down expiring contracts and drowning in paperwork? Mastering contract management can significantly enhance your business efficiency and productivity. This guide unveils expert secrets to streamline your contract management process. Learn how to save time, minimize risk, and achieve effortless contract management.
NIMA2024 | De toegevoegde waarde van DEI en ESG in campagnes | Nathalie Lam |...BBPMedia1
Nathalie zal delen hoe DEI en ESG een fundamentele rol kunnen spelen in je merkstrategie en je de juiste aansluiting kan creëren met je doelgroep. Door middel van voorbeelden en simpele handvatten toont ze hoe dit in jouw organisatie toegepast kan worden.
Prescriptive analytics BA4206 Anna University PPTFreelance
Business analysis - Prescriptive analytics Introduction to Prescriptive analytics
Prescriptive Modeling
Non Linear Optimization
Demonstrating Business Performance Improvement
Enhancing Adoption of AI in Agri-food: IntroductionCor Verdouw
Introduction to the Panel on: Pathways and Challenges: AI-Driven Technology in Agri-Food, AI4Food, University of Guelph
“Enhancing Adoption of AI in Agri-food: a Path Forward”, 18 June 2024
SATTA MATKA DPBOSS KALYAN MATKA RESULTS KALYAN CHART KALYAN MATKA MATKA RESULT KALYAN MATKA TIPS SATTA MATKA MATKA COM MATKA PANA JODI TODAY BATTA SATKA MATKA PATTI JODI NUMBER MATKA RESULTS MATKA CHART MATKA JODI SATTA COM INDIA SATTA MATKA MATKA TIPS MATKA WAPKA ALL MATKA RESULT LIVE ONLINE MATKA RESULT KALYAN MATKA RESULT DPBOSS MATKA 143 MAIN MATKA KALYAN MATKA RESULTS KALYAN CHART
Adani Group's Active Interest In Increasing Its Presence in the Cement Manufa...Adani case
Time and again, the business group has taken up new business ventures, each of which has allowed it to expand its horizons further and reach new heights. Even amidst the Adani CBI Investigation, the firm has always focused on improving its cement business.
2024 State of Marketing Report – by HubspotMarius Sescu
https://www.hubspot.com/state-of-marketing
· Scaling relationships and proving ROI
· Social media is the place for search, sales, and service
· Authentic influencer partnerships fuel brand growth
· The strongest connections happen via call, click, chat, and camera.
· Time saved with AI leads to more creative work
· Seeking: A single source of truth
· TLDR; Get on social, try AI, and align your systems.
· More human marketing, powered by robots
ChatGPT is a revolutionary addition to the world since its introduction in 2022. A big shift in the sector of information gathering and processing happened because of this chatbot. What is the story of ChatGPT? How is the bot responding to prompts and generating contents? Swipe through these slides prepared by Expeed Software, a web development company regarding the development and technical intricacies of ChatGPT!
Product Design Trends in 2024 | Teenage EngineeringsPixeldarts
The realm of product design is a constantly changing environment where technology and style intersect. Every year introduces fresh challenges and exciting trends that mold the future of this captivating art form. In this piece, we delve into the significant trends set to influence the look and functionality of product design in the year 2024.
How Race, Age and Gender Shape Attitudes Towards Mental HealthThinkNow
Mental health has been in the news quite a bit lately. Dozens of U.S. states are currently suing Meta for contributing to the youth mental health crisis by inserting addictive features into their products, while the U.S. Surgeon General is touring the nation to bring awareness to the growing epidemic of loneliness and isolation. The country has endured periods of low national morale, such as in the 1970s when high inflation and the energy crisis worsened public sentiment following the Vietnam War. The current mood, however, feels different. Gallup recently reported that national mental health is at an all-time low, with few bright spots to lift spirits.
To better understand how Americans are feeling and their attitudes towards mental health in general, ThinkNow conducted a nationally representative quantitative survey of 1,500 respondents and found some interesting differences among ethnic, age and gender groups.
Technology
For example, 52% agree that technology and social media have a negative impact on mental health, but when broken out by race, 61% of Whites felt technology had a negative effect, and only 48% of Hispanics thought it did.
While technology has helped us keep in touch with friends and family in faraway places, it appears to have degraded our ability to connect in person. Staying connected online is a double-edged sword since the same news feed that brings us pictures of the grandkids and fluffy kittens also feeds us news about the wars in Israel and Ukraine, the dysfunction in Washington, the latest mass shooting and the climate crisis.
Hispanics may have a built-in defense against the isolation technology breeds, owing to their large, multigenerational households, strong social support systems, and tendency to use social media to stay connected with relatives abroad.
Age and Gender
When asked how individuals rate their mental health, men rate it higher than women by 11 percentage points, and Baby Boomers rank it highest at 83%, saying it’s good or excellent vs. 57% of Gen Z saying the same.
Gen Z spends the most amount of time on social media, so the notion that social media negatively affects mental health appears to be correlated. Unfortunately, Gen Z is also the generation that’s least comfortable discussing mental health concerns with healthcare professionals. Only 40% of them state they’re comfortable discussing their issues with a professional compared to 60% of Millennials and 65% of Boomers.
Race Affects Attitudes
As seen in previous research conducted by ThinkNow, Asian Americans lag other groups when it comes to awareness of mental health issues. Twenty-four percent of Asian Americans believe that having a mental health issue is a sign of weakness compared to the 16% average for all groups. Asians are also considerably less likely to be aware of mental health services in their communities (42% vs. 55%) and most likely to seek out information on social media (51% vs. 35%).
AI Trends in Creative Operations 2024 by Artwork Flow.pdfmarketingartwork
Creative operations teams expect increased AI use in 2024. Currently, over half of tasks are not AI-enabled, but this is expected to decrease in the coming year. ChatGPT is the most popular AI tool currently. Business leaders are more actively exploring AI benefits than individual contributors. Most respondents do not believe AI will impact workforce size in 2024. However, some inhibitions still exist around AI accuracy and lack of understanding. Creatives primarily want to use AI to save time on mundane tasks and boost productivity.
Organizational culture includes values, norms, systems, symbols, language, assumptions, beliefs, and habits that influence employee behaviors and how people interpret those behaviors. It is important because culture can help or hinder a company's success. Some key aspects of Netflix's culture that help it achieve results include hiring smartly so every position has stars, focusing on attitude over just aptitude, and having a strict policy against peacocks, whiners, and jerks.
PEPSICO Presentation to CAGNY Conference Feb 2024Neil Kimberley
PepsiCo provided a safe harbor statement noting that any forward-looking statements are based on currently available information and are subject to risks and uncertainties. It also provided information on non-GAAP measures and directing readers to its website for disclosure and reconciliation. The document then discussed PepsiCo's business overview, including that it is a global beverage and convenient food company with iconic brands, $91 billion in net revenue in 2023, and nearly $14 billion in core operating profit. It operates through a divisional structure with a focus on local consumers.
Content Methodology: A Best Practices Report (Webinar)contently
This document provides an overview of content methodology best practices. It defines content methodology as establishing objectives, KPIs, and a culture of continuous learning and iteration. An effective methodology focuses on connecting with audiences, creating optimal content, and optimizing processes. It also discusses why a methodology is needed due to the competitive landscape, proliferation of channels, and opportunities for improvement. Components of an effective methodology include defining objectives and KPIs, audience analysis, identifying opportunities, and evaluating resources. The document concludes with recommendations around creating a content plan, testing and optimizing content over 90 days.
How to Prepare For a Successful Job Search for 2024Albert Qian
The document provides guidance on preparing a job search for 2024. It discusses the state of the job market, focusing on growth in AI and healthcare but also continued layoffs. It recommends figuring out what you want to do by researching interests and skills, then conducting informational interviews. The job search should involve building a personal brand on LinkedIn, actively applying to jobs, tailoring resumes and interviews, maintaining job hunting as a habit, and continuing self-improvement. Once hired, the document advises setting new goals and keeping skills and networking active in case of future opportunities.
A report by thenetworkone and Kurio.
The contributing experts and agencies are (in an alphabetical order): Sylwia Rytel, Social Media Supervisor, 180heartbeats + JUNG v MATT (PL), Sharlene Jenner, Vice President - Director of Engagement Strategy, Abelson Taylor (USA), Alex Casanovas, Digital Director, Atrevia (ES), Dora Beilin, Senior Social Strategist, Barrett Hoffher (USA), Min Seo, Campaign Director, Brand New Agency (KR), Deshé M. Gully, Associate Strategist, Day One Agency (USA), Francesca Trevisan, Strategist, Different (IT), Trevor Crossman, CX and Digital Transformation Director; Olivia Hussey, Strategic Planner; Simi Srinarula, Social Media Manager, The Hallway (AUS), James Hebbert, Managing Director, Hylink (CN / UK), Mundy Álvarez, Planning Director; Pedro Rojas, Social Media Manager; Pancho González, CCO, Inbrax (CH), Oana Oprea, Head of Digital Planning, Jam Session Agency (RO), Amy Bottrill, Social Account Director, Launch (UK), Gaby Arriaga, Founder, Leonardo1452 (MX), Shantesh S Row, Creative Director, Liwa (UAE), Rajesh Mehta, Chief Strategy Officer; Dhruv Gaur, Digital Planning Lead; Leonie Mergulhao, Account Supervisor - Social Media & PR, Medulla (IN), Aurelija Plioplytė, Head of Digital & Social, Not Perfect (LI), Daiana Khaidargaliyeva, Account Manager, Osaka Labs (UK / USA), Stefanie Söhnchen, Vice President Digital, PIABO Communications (DE), Elisabeth Winiartati, Managing Consultant, Head of Global Integrated Communications; Lydia Aprina, Account Manager, Integrated Marketing and Communications; Nita Prabowo, Account Manager, Integrated Marketing and Communications; Okhi, Web Developer, PNTR Group (ID), Kei Obusan, Insights Director; Daffi Ranandi, Insights Manager, Radarr (SG), Gautam Reghunath, Co-founder & CEO, Talented (IN), Donagh Humphreys, Head of Social and Digital Innovation, THINKHOUSE (IRE), Sarah Yim, Strategy Director, Zulu Alpha Kilo (CA).
Trends In Paid Search: Navigating The Digital Landscape In 2024Search Engine Journal
The search marketing landscape is evolving rapidly with new technologies, and professionals, like you, rely on innovative paid search strategies to meet changing demands.
It’s important that you’re ready to implement new strategies in 2024.
Check this out and learn the top trends in paid search advertising that are expected to gain traction, so you can drive higher ROI more efficiently in 2024.
You’ll learn:
- The latest trends in AI and automation, and what this means for an evolving paid search ecosystem.
- New developments in privacy and data regulation.
- Emerging ad formats that are expected to make an impact next year.
Watch Sreekant Lanka from iQuanti and Irina Klein from OneMain Financial as they dive into the future of paid search and explore the trends, strategies, and technologies that will shape the search marketing landscape.
If you’re looking to assess your paid search strategy and design an industry-aligned plan for 2024, then this webinar is for you.
5 Public speaking tips from TED - Visualized summarySpeakerHub
From their humble beginnings in 1984, TED has grown into the world’s most powerful amplifier for speakers and thought-leaders to share their ideas. They have over 2,400 filmed talks (not including the 30,000+ TEDx videos) freely available online, and have hosted over 17,500 events around the world.
With over one billion views in a year, it’s no wonder that so many speakers are looking to TED for ideas on how to share their message more effectively.
The article “5 Public-Speaking Tips TED Gives Its Speakers”, by Carmine Gallo for Forbes, gives speakers five practical ways to connect with their audience, and effectively share their ideas on stage.
Whether you are gearing up to get on a TED stage yourself, or just want to master the skills that so many of their speakers possess, these tips and quotes from Chris Anderson, the TED Talks Curator, will encourage you to make the most impactful impression on your audience.
See the full article and more summaries like this on SpeakerHub here: https://speakerhub.com/blog/5-presentation-tips-ted-gives-its-speakers
See the original article on Forbes here:
http://www.forbes.com/forbes/welcome/?toURL=http://www.forbes.com/sites/carminegallo/2016/05/06/5-public-speaking-tips-ted-gives-its-speakers/&refURL=&referrer=#5c07a8221d9b
ChatGPT and the Future of Work - Clark Boyd Clark Boyd
Everyone is in agreement that ChatGPT (and other generative AI tools) will shape the future of work. Yet there is little consensus on exactly how, when, and to what extent this technology will change our world.
Businesses that extract maximum value from ChatGPT will use it as a collaborative tool for everything from brainstorming to technical maintenance.
For individuals, now is the time to pinpoint the skills the future professional will need to thrive in the AI age.
Check out this presentation to understand what ChatGPT is, how it will shape the future of work, and how you can prepare to take advantage.
The document provides career advice for getting into the tech field, including:
- Doing projects and internships in college to build a portfolio.
- Learning about different roles and technologies through industry research.
- Contributing to open source projects to build experience and network.
- Developing a personal brand through a website and social media presence.
- Networking through events, communities, and finding a mentor.
- Practicing interviews through mock interviews and whiteboarding coding questions.
Google's Just Not That Into You: Understanding Core Updates & Search IntentLily Ray
1. Core updates from Google periodically change how its algorithms assess and rank websites and pages. This can impact rankings through shifts in user intent, site quality issues being caught up to, world events influencing queries, and overhauls to search like the E-A-T framework.
2. There are many possible user intents beyond just transactional, navigational and informational. Identifying intent shifts is important during core updates. Sites may need to optimize for new intents through different content types and sections.
3. Responding effectively to core updates requires analyzing "before and after" data to understand changes, identifying new intents or page types, and ensuring content matches appropriate intents across video, images, knowledge graphs and more.
A brief introduction to DataScience with explaining of the concepts, algorithms, machine learning, supervised and unsupervised learning, clustering, statistics, data preprocessing, real-world applications etc.
It's part of a Data Science Corner Campaign where I will be discussing the fundamentals of DataScience, AIML, Statistics etc.
Time Management & Productivity - Best PracticesVit Horky
Here's my presentation on by proven best practices how to manage your work time effectively and how to improve your productivity. It includes practical tips and how to use tools such as Slack, Google Apps, Hubspot, Google Calendar, Gmail and others.
The six step guide to practical project managementMindGenius
The six step guide to practical project management
If you think managing projects is too difficult, think again.
We’ve stripped back project management processes to the
basics – to make it quicker and easier, without sacrificing
the vital ingredients for success.
“If you’re looking for some real-world guidance, then The Six Step Guide to Practical Project Management will help.”
Dr Andrew Makar, Tactical Project Management
2. 2 Retail Week Interiors Report 2012 retail-week.com
S
pend any time with advertising folk and it won’t be too
long before you come across the maxim that seeks to
justify client expenditure by saying: “Imagine how
things might have been if you hadn’t advertised.” Something of
the kind may explain the fact that in spite of the regular news
about retailer administrations, margins under pressure and
falling turnover, new stores keep being built while old ones are
refurbished. Do nothing and you risk going backwards.
There is, of course, also the matter of a competitive
environment. When trade is tough, the retailer that can provide
the best reason for entering a store will be the one that succeeds
in the face of adversity. And when the current recession finally comes to an end – and it
will – those that have taken care of their store portfolios during the bad times will be
best placed to prosper when the money flows.
All of which means that far from being a period in which retrenchment and cost
cutting have been the hallmarks of the store design and fit-out sector, there has been a
relatively buoyant supply of new projects. Retailers may not have opened as many
stores as in the heady days of the space race, but store refurbishments and the rolling
out of initiatives piloted in trial stores have continued apace.
The ultimate winners in this will be shoppers. Stores will look sharper and be fitted
out to a higher specification as designers and shopfitters respond to retailer pressure
and put in overtime to ensure they maintain the loyalty of their retail clients. There has
undoubtedly been a shakeout in retailing during 2012 with weaker players going to the
wall and this is mirrored across the fit-out sector. Yet there is still much to be done and
UK retailing, store design and shopfitting remain dynamic arenas in which to operate.
In addition to providing readers with the information they need, we hope this report
engenders a sense of optimism.
John Ryan, Stores Editor, Retail Week
Editor’sForeword
when the current
recession finally
comes to an end –
and it will – those
that have taken
care of their store
portfolios during
the bad times will
be best placed to
prosper when the
money flows
3. retail-week.com Retail Week Interiors Report 2012 3
N
ew Store Europe is thrilled to get involved in the Retail
Week Interiors Report. We believe this comprehensive
report will provide insight to the whole sector, for
companies like us and retailers.
This year the market is beginning to show signs of recovery.
According to the Retail Week survey of retailers, 46% of the
respondents are spending more on interiors compared with last
year, while only 27% of retailers kept their spend the same.
This is positive news for the sector, as over three quarters of
businesses that feature in the shopfitters league table boosted
sales on the year in 2011. The one note of caution that many
in the industry have sounded is that despite increasing sales for many companies,
margins are getting slimmer.
In tough trading conditions for retailers, the importance of a well-designed and
fitted-out store is more vital than ever, as Retail Week’s survey of shopfitters found that
the majority of clients are spending the same or more on their store interiors per sq ft.
In turn, retailers are expecting more from shopfitters. Exciting and emerging trends
in store design such as click-and-collect and in-store screen technologies enable
retailers to stay competitive and mean quality shopfitting remains relevant.
New Store Europe lives and breathes store interiors and is happy to work with Retail
Week to explore the retail market of today and the future.
Abdul Basharat, UK Chief Executive, New Store Europe
Partner’sForeword
in association with
in tough trading
conditions for
retailers, the
importance of
a well-designed
and fitted-out
store is more vital
than ever
4. 4 Retail Week Interiors Report 2012 retail-week.com
Retailers’ views on store design and refits – P5
Store design has proven its importance this year in the face of tough trading. According
to our survey of retailers, 46% of respondents are spending more on interiors this year
than last, while 27% spent the same. Retailers fall into two camps: those with diverse
estates spending on select store refurbishments, and mass roll-out retailers investing in
new formats.
The end of the space race – P7
Though smaller stores are the order of the day for many chains, there are still a variety
of specialist and discount retailers substantially increasing their footprints. Retail Week
Knowledge Bank data shows that Hollister increased its store space by 93% and
Poundworld increased its footprint by 45%.
Service and its impact on space – P8
Specialist retailers are generating high sales in small spaces mostly with tailored service
and alluring store design, while generalists and supermarkets are using their space for
everything from hairdressing to financial services to maximise footfall and their yield
per square foot.
Designing for multichannel – P9
Online retailing is finally beginning to have a significant impact on stores as
multichannel services resonate with shoppers. Tablets are altering the way consumers
interact with store and staff. And click-and-collect and in-store ordering services are
impacting the way new stores are designed and existing ones are remodelled.
The most exciting new UK formats – P10
Retail Week stores editor John Ryan highlights five of the most exciting new UK formats
of 2012, including the social store environment of HMV in Cambridge, Whole Foods
Market in Piccadilly and the first multichannel-focused Wilkinson in Crawley.
The shopfitters’ view – P12
Here we reveal the results of Retail Week’s annual shopfitters league table and survey.
It was a good year for most in the table as three quarters of the companies featured
increased revenues on the year before.
ReportSummary
5. in association with
Retail Week Interiors Report 2012 5retail-week.com
W
hen the ink dries on 2012 as a year, it seems probable it will be
acknowledged as a period in which the UK economy trod water
at best. This state of affairs seems to be reflected in the first Retail
Week survey of retailers’ intentions as regards store design and fit-out. The
views expressed are the outcome of a survey carried out in August across a
broad cross-section of retailers covering all sectors and seeking to uncover
their opinions on stores, the current state of play with regards to store
design and refit and their aspirations for the future.
In spite of the respondents being a diverse group of retail businesses, there
is an overriding sense of the short term, with retailers waiting to see what
happens this quarter rather than next year.
For this reason perhaps, 20% of those surveyed stated that budgets for
store design and fit-out in 2013 would remain the same as this year, while
40% said they would indulge in “a little more” – exactly countered by the
40% that claimed they will do “less”. None of those taking part however
said they would do “substantially more” or “a lot less” and, given the
uncertainty that is shooting through retail at the moment, this should come
as little surprise.
Whatisinterestingisthatthenumberofretailersspendingmorepersquare
footontheirstores’interiorsoutweighsthosespendingless(seepiechart).
Theintuitivereactiontotoughtradingwouldbetocutbackonnon-essential
spendingandthereareretailersthatwouldviewstoredesignandfit-outas
partofthis.Yetitisameasureofthecentralpositionoccupiedbystore
designthatthereareclearlyasubstantialproportionofretailersthatviewthe
matterofgood-lookingandinvitingshopsascentraltotheirsuccess.
Broadly, there are two major trends in UK store design and consequent
fit-out. The first is to spend when required. Translated, this means retailers
such as Marks & Spencer that have large estates will invest heavily in new
stores and indeed in old stores that are being refitted. But as M&S has a
widely varying property portfolio, with very large and relatively small
stores, as well as central and some off-pitch locations, there are fairly wide
disparities across the estate. Put another way, some retailers are prepared to
spend on a location if there is a perception that a demonstrable return on
investment will follow within a meaningful timeframe.
This group should be contrasted with the mass roll-out retailers that have
been creating new formats – 47% of respondents to our survey said the
roll-out of a new format has been the main focus of their shopfitting
activities during 2012. The objective in this case is to create a near-uniform
in-store experience for shoppers irrespective of location; and this requires a
store design to be modular and capable of being flexed to take account of
vagaries in individual branch geography. It also accounts for the fact that
nearly half of the survey respondents said store refurbishment was the
principal driver of in-store investment.
Storedesignandrefitin
2012–retailers’views
pilot stores, in
which new ways
of working and
selling are
investigated, have
been high on the
agenda during 2012
Are you spending more per sq ft on
your store interiors this year
than last year?
Over 50% more
10%-25% more
10%-25% less
The same as 2011
Up to 10% more
Up to 10% less
25%-50% more
13%
13%
13%
7%
27%
13%
13%
6. 6 Retail Week Interiors Report 2012 retail-week.com
our table
highlights how
specialist
retailers are the
ones that have
flexed their space
the most
Pilot stores, in which new ways of working and selling are investigated, have been high
on the agenda during 2012. The general mood seems to be that stores do need to change
in view of the online threat and that once the worth of a trial store format has been
confirmed, then a rapid roll-out needs to follow.
Clinton Cards is an instance of the process at work. Clintons emerged from administration
in June having been bought by American Greetings subsidiary Lakeshore Lending. A
redesign of the stores was immediately undertaken, both fascia and interior, and a new
format was unveiled on London’s Cheapside in July. Since then, a limited roll-out has
already been put in place as the recovery plan gathers momentum.
Our table pinpointing the retailers that gained and lost the most space in percentage terms
between 2010 and 2011 highlights how specialist retailers are the ones that have flexed
their space the most.
But whether the focus is on a select location or a more general roll-out, store design and its
execution are currently about quick decision-making and fit-outs carried out with almost
equal dispatch.
Storedesignandrefitin2012–retailers’views(continued)
Retail risers UK sales area (‘000 sq ft)
Retail fallers UK sales area (‘000 sq ft)
Year 2010 2011 Change(%)
Hollister 75 145 93.3
Beale PLC 550 1,000 81.8
Carphone Warehouse Group PLC* 545 920 68.8
Bensons 520 825 58.7
Blue Inc 250 365 46
Poundworld 480 695 44.8
Cath Kidston 70 100 42.9
Go Outdoors 700 1,000 42.9
B&M Retail 2,500 3,525 41
Joules 32 45 40.6
Year 2010 2011 Change(%)
Reid Furniture 390 210 -46.2
Bed Shed 210 120 -42.9
Uniqlo 132 117 -11.4
Jane Norman 285 255 -10.5
Jacques Vert Group 460 420 -8.7
Julian Graves 186 171 -8.1
Aurum Holdings** 205 190 -7.3
HMV*** 1,500 1,400 -6.7
Laura Ashley 886 833 -6
Coast Fashions 170 160 -5.9
*This rise was due to the opening of Best Buy in the UK, now closed
**Mostly Goldsmiths stores
***Includes a limited number of Republic of Ireland stores
Biggest space changes – estimated figures from Retail Week Knowledge Bank
7. in association with
Retail Week Interiors Report 2012 7retail-week.com
S
pace is one of the better indicators of the health, or otherwise, of a retailer. The
rapid addition of space to a retail portfolio normally means a company is bullish
about its prospects and can take up some of the empty space that occurs
naturally in any market. While there has been an oversupply of retail space in many
locations in the past four years, this is more an indication of the kind of retailers that are
struggling, instead of an overall malaise.
A quick glance at the risers and fallers, in terms of percentage change in estate size (see
p6), reveals that niche and value-led retailers are among those leading the clamour for
new space, while fashion and furniture retailers have demonstrated a marked propensity
to shed square footage to the end of 2011.
This is not surprising. Value-hunting shoppers have led to operators such as Poundworld
and B&M Retail expanding by close to 45% and a little over 40% respectively.
Equally, the teen obsession with the highly niche Hollister formula has put it at the top of
the expansion table, nearly doubling its size against the previous year, although this is
probably the fashion exception that proves the rule.
More typically, Cath Kidston, which has increased its total footprint by 43%, is a retailer
with relatively small outlets. Fit-out time and suitable site availability is therefore more
likely to be a simpler matter than it would be for larger players. The same applies to the
majority of those heading the table.
The picture at the other end could hardly be more different. High street fashion players
such as Coast, Arcadia Group – across its various fascias – and Laura Ashley, have all shed
space as discretionary purchases decline.
The biggest fallers are furniture retailers however, reflecting consumer resistance to
buying big-ticket items, with the Steinhoff UK-owned Reid Furniture and Bed Shed
estates being cut almost in half, as steps were taken by management to streamline
the operations.
Smaller, better and fewer might be the conclusion to be drawn from all of this about the
current direction of travel. For multi-site retailers, there is little reason to suppose the
situation will alter greatly during 2013.
Smaller,fewerand
better–theendof
thespacerace
14.6%n Average vacancy rate for the UK
10.1%n London is the region with the
lowest rate for the first half
20.1%n Northwest England is the region
with the highest vacancy rate
7.7%n Salisbury is the best performing
large town/city centre**
30.6%n Nottingham has the highest
vacancy rate of large town/city
centres**
8.1%n Retail parks have the lowest rate
among types of centres
16.2%n The average rate for both high
streets with large centres and
shopping centres
*Local Data Company figures, from its
Too Many Shops report based on visits to
145,000 shops between January and
June 2012
** Town centres with 400-plus shops
Vacancy Rates for
first half of 2012*
8. 8 Retail Week Interiors Report 2012 retail-week.com
Serviceanditsimpactonspace
even the grocers
are experimenting
with using space
for service offers.
Tesco has teamed
up with Regis to
offer hair and
beauty salons
S
mall really is beautiful in terms of product when the retail yield per sq ft in the UK
is considered. Technology and jewellery retailers feature strongly in terms of their
ability to sweat turnover and profit from limited space. Even in recessionary times,
the right gizmo or bauble in the right environment can attract hordes of buyers and such
items tend to be small.
Indeed,suchsmall,high-valueitemsalsooftenrequireretailerstooffercomplementary
services,andasanexamplebothDixonsRetailandHalfordsarecreatingmoreaspirational,
service-ledinteriors.Serviceisincreasinglyimportantforconsideredpurchases,and
especiallyforretailerswhoaretryingtocompetewiththeirstoreexperienceagainstthe
wealthofproductinformationandadviceavailableonline.Dixons’new‘Black’formatis
thereforeaprimeexampleofastoredesignedtoseduceshoppers.
The ‘small product is beautiful’ mantra also accounts for the fact that supermarkets show
a high yield per sq ft (£1164 per sq ft in 2011 for Morrisons) because the lifetime of a SKU
on a large grocer’s shelf is short, with space used again and again.
But even the grocers are experimenting with using space for service offers. Tesco has
teamed up with Regis to offer hair and beauty salons in nine of its larger stores. And
similarly Boots has set up a Champneys day spa within a store in Milton Keynes. The
next wave of initiatives could be financial services – with Marks Spencer a prime
example of a retailer introducing a banking concept to stores.
And retailers of all kinds have followed the grocers in introducing cafes to their space.
In fact, two of the stores profiled in our best of 2012 (see p10) have cafes. Entertainment-
focused HMV and cyclewear brand Rapha are both using cafes as a way of attracting and
keeping customers in their stores.
Perhaps unsurprisingly, big-box, edge-of-town retailing offers poorer yields and a
correspondingly pared-back experience, but the lower cost of space is the upside for
retailers in this instance.
The other point that is perhaps worth noting is that at between £300 and £750 per sq ft,
department store yields are lower than might be expected. This is a reflection of the need
for space to be part of the shopper payoff in luxury retail environments.
Richer Sounds 6,160
Abercrombie Fitch 4,600
Apple 2,360
Carphone Warehouse Group 2,025
ScS 1,940
Kurt Geiger 1,450
Aurum Holdings* 1,315
Leslie Davis 1,300
Game Retail 1,200
Tesco 1,170
Top 10 sales densities – estimated figures from Retail Week Knowledge Bank
Store UK sales per sq ft 2011 (£)
*Mostly Goldsmiths stores
9. in association with
Retail Week Interiors Report 2012 9retail-week.com
O
ne of the more obvious changes to many retail interiors over the last 12 months
has been the emergence of iPads. Retailers as diverse as Halfords, Oasis, DFS and
even Liberty with its Westfield Stratford pop-up store, have all trialled formats in
which tablets, and these are usually iPads, feature.
Practically, this takes two forms. Halfords has put banks of tablets in its ‘lab’ stores in
Nuneaton and Cheltenham, arranged on a table at the front of the store and providing
in-store guidance for shoppers, as well as giving them access to the retailer’s ranges not
stocked in these locations. DFS, by contrast, has opted to locate single tablets on the sides
of pillars around its Tottenham Court Road pilot store – allowing customers to benefit
from “pause points” around the floors. It is worth noting that DFS has also equipped its
staff with tablets in this store, to help shoppers design their dream homes, if they don’t
wish to use the unattended devices.
The other multichannel element that has affected the way designers lay out new stores
has been the arrival of click-and-collect and in-store ordering as part of the in-store
proposition. This has been on the rise for some time, with retailers such as House of Fraser
and Debenhams having made it a standard in-store element. And Marks Spencer has
put in-store ordering points in prominent positions in its new Cheshire Oaks store.
This is, of course, a relatively simple matter if new stores are being opened, as it merely
involves including click-and-collect and order counters as part of the overall mix.
Retro-fitting click-and-collect counters in older stores is more challenging, however.
The state-of-the-art click-and-collect store at present is probably the new Wilko store in
Crawley. Here, as elsewhere, a click-and-collect counter has been installed, but room
has also been made for a space that permits collections to be made outside normal
trading hours, while the store is being restocked. This implies more square footage for
non-selling space, albeit the out-of-hours collection room in this instance is in a back-of-
shop location.
If this, and the increasing use of in-store screens of varying shapes and sizes, is indicative
of the way things are set to go in-store, it would seem that multichannel will have a greater
impact on space usage and store design during 2013 and 2014.
Designingfor
multichannel
halfords has
banks of TABLETS
arranged on a
table at the front
of its ‘lab’ stores
and dfs has opted
to locate single
TABLETS on the
sides of pillars
around its
tottenham court
road pilot store
MS has in-store
ordering points in
its new Cheshire
Oaks store
10. 10 Retail Week Interiors Report 2012 retail-week.com
S
uch was the outlook at the end of 2011, that the prospect of a slowdown in new
store launches looked high, with severe repercussions for the shopfitting and
store design sectors. With the bulk of the year now a matter of record, however, it
would appear the doomsayers were wide of the mark as new formats and refurbished
interiors have been appearing with regularity. This is almost certainly still the outcome
of a tighter economic climate as retailers look for new ways of appealing to their
customers to ensure they remain loyal. Three months hence, it seems likely that 2012
will be considered a vintage year for fresh retail thinking and design from one end of the
market to the other, as players as diverse as Burberry and Wilkinson unveil new stores
and reconfigure elements of their existing portfolios.
2012:avintage
yearforstoredesign?
new formats and
interiors have
been appearing
with regularity as
retailers look for
new ways of
appealing to their
customers
Rapha, soho, London
2012 has been the year of the bike in the UK, whether at the
Olympics or the Tour de France. The idea of the bike shop as a
place where like-minded individuals can meet and share
experiences while enjoying a glass of Cabernet or an espresso is
at the heart of cyclewear brand Rapha’s first UK store and has
considerable resonance. Open since July, visitors to this shop
can use the cafe, buy upscale cyclewear and watch the action
from the latest road bike race on the several monitors around the
perimeter. Already popular, it is symptomatic of a growing
community-led trend in retail.
Wilko, Crawley
These have been tough times for value general merchandise
retailer Wilkinson, which recently unveiled a 62.6% fall in
profits for the year to January 27. The winds of change are
sweeping through the organisation, however, as it looks for new
ways to attract shoppers. The clearest evidence of this is in
Crawley where the newly opened ‘Wilko’, the first branch to bear
the abbreviated name, features an aspirational interior. As such,
it is part of a trend that is seeing retailers seeking to reconcile
contradictory impulses – offering more value while providing
increasingly upscale interiors.
11. in association with
Retail Week Interiors Report 2012 11retail-week.com
Whole Foods Market, Piccadilly, London
After what has generally been considered an inauspicious start
with its Kensington High Street behemoth, Whole Foods has
right-sized its European format with this store just around the
corner from Piccadilly. With its emphasis on quick, frequent
top-up shops and to-go eating, the store chimes not only with its
neighbourhood but also with its proposition as urban food
provider. The use of hand-written signage and the efforts that
have been made to tie this store in with the local demographic
also point towards the increasing tendency by retailers to
localise global offers, rather than indulging in mass, largely
undifferentiated roll-outs.
HMV, Cambridge
The entertainment retailer may have been through the mill in
2012, but the new store in Cambridge points to a format that may
contain a few green shoots as it seeks to reinvent itself in the face
of the online onslaught. The 10,000 sq ft Fitzroy Street branch is
located in a former department store and aims to be as much
social drop-in point as entertainment retailer. A cafe offering
cheap coffee and free Wi-Fi is a pull for passing shoppers, as is
an enlarged technology presence. DVD and audio sales remain at
the core of this shop, but HMV has provided additional reasons
for dropping in.
Tesco, Thetford
Accused of being more shopper processing machine than
retail experience and with falling market share, the UK’s
largest supermarket has hit back on home territory with
“warmed up” interiors aimed at regaining customer goodwill.
The outcome has been stores such as the Thetford branch, which
feature lower fresh produce units, greater use of wood cladding
and enhanced beauty departments modelled on continental
pharmacy interiors. Since the first store was unveiled in Hertford
in the spring, a concerted roll-out has been undertaken. Also
noteworthy is the move away from the large Extra format and
a concentration on the more traditional supermarket.
12. 12 Retail Week Interiors Report 2012 retail-week.com
UKShopfitting–sizematters
several of the
top-placed
‘shopfitters’
retain some form
of manufacturing,
but it might be
closer to refer to
most as retail
shopfitting
project managers
I
f there’s a fit-out job that needs doing, of any kind, then most UK shopfitters will tell
you they are able to do it. More than two-thirds of those who responded to the Retail
Week shopfitters survey this year – the research for the top shopfitters table was
conducted by Retail Week in conjunction with the National Association of Shopfitters
this summer – claimed they are a company capable of tackling all kinds of fit-out projects.
To an extent this may be true, but this year, as in others, there are two distinct groups of
companies claiming to be shopfitters and their ability to deal with all retail comers may
depend on which type of operation they happen to be. On one side, there are those that fit
shops, while on the other there are those that get others to do so.
IntotheformercampgoconcernssuchasAEHadley ofPortsmouth, whichhashada
positive12monthsinwhichnotonlyhasitsturnoverrisenbycloseto25%,butithasalso
turneda£488,715lossintoa£188,000profit.Intheschemeofthingsthismaynotsound
likeahugebusiness.Butthisisashopfitterwithaworkingfactory.Thismeansthosein
needofbespokefixturescanturnto itwhenthetimecomestoequipanewstore –the
capacityistheretoworkwiththeshopfittertocontrolcostsandcreatesomethingdifferent.
This kind of enterprise used to be the UK shopfitting norm and retailers would have
beaten a path to a shopfitter that manufactured metal units or perhaps had carpentry as a
core skill, as a store design required. And more often than not the company that
manufactured the units would be the same one that installed them into the new store.
This is where Hadley has scored with its ongoing relationship with John Lewis.
The second kind of shopfitter dates from the tail end of the 20th century and is perhaps
typified by Styles Wood, which currently occupies fifth place in the league table.
Visit the company’s headquarters in Altrincham and there is no sign of manufacturing,
because there is none. Styles Wood is, in fact, a company that employs shopfitters with
retail equipment manufacturing capacity on a project basis, subcontracting the work it
receives from retailers as needed.
This is pretty much the norm at the top of the table and has led to the top five positions
being occupied by companies that tend to work with retailers direct, where those further
down the table tend to do so on a third-party basis. Several of the top-placed ‘shopfitters’
do retain some form of manufacturing, but it might be closer to refer to most as retail
shopfitting project managers, rather than shopfitters.
Such niceties notwithstanding, this has been a good year for those that appear in the table,
with three-quarters of them showing an increase in sales against last year. Does this,
however, mean a general upturn in the shopfitting sector? The chart on p14 provides
answers of a kind, but Dave Park, managing director of Romford-based Cumberland
Construction, which lists Debenhams and Jo Malone among its clients, puts things
succinctly: “Clients are getting more selective. I don’t actually think things have picked
up – it’s just that they’re being more careful about who they use.”
On this analysis, retailers are putting more work the way of fewer shopfitters and
therefore those that appear in this year’s table are more likely than not to have
benefited as they have track records. From a retailer’s perspective, putting your eggs
in one reliable basket might actually be more productive than scattering the work across
54%n of shopfitter clients are spending
the same this year per sq ft as
2011.
64%n of shopfitters do not
undertake overseas projects
for international clients
57%n of shopfitters’ work remains
UK based
retail week
shopfitters survey
13. in association with
Retail Week Interiors Report 2012 13retail-week.com
Name Year end Revenue latest
financial year
Revenue 2010 Profit 2011 Profit 2010 Company comments
Overbury (Vivid
Interiors merged into)
Dec-11 £396m £336m £11.1m £11.3m Turnover is increasing, though margins are decreasing.
ISG Jun-12 £300m £321m Whilst margins remain challenging, the industry is innovating and
providing opportunities for forward-thinking providers.
Wates Retail Dec-11 £141m £112m
Styles Wood Dec-11 £101m £99.1m £1.82m £1.1m
Simons Group Mar-11 £99.88m £174.58m -£2.24m -£379,000
S Dudley Sons Aug-11 £92.32m £65.3m £283,526 £914,496
Vinci Construction UK Dec-11 £90.2m £78m £1.2m £1.3m
Morris Spottiswood Dec-11 £84.65m £84.68m £332,259 £309,523 We’ve retained profitability with nil debt and a strong cash position.
ITAB UK Dec-11 £79.3m £64.9m £1.51m £600,000
Simpsons (York) Dec-11 £73.49m £59.75m £1.96m £1.44m Achieved continued growth and development through difficult
trading conditions.
Havelock Europa -
Interiors Business
Dec-11 £70.1m £69m -£1.31m -£1.65m
Patton Nov-11 £56m £56m £593,000 £111,00
New Store Europe UK Dec-11 £55m £57m £2.8m £3.5m New Store Europe UK is part of a larger pan-European group with
a revenue of €232m (£185m) (December 31, 2011).
Alan Nuttall May-11 £48.24m £35.48m £653,000 (£1.33m) Profit increased in 2010 -11 after a sluggish few years.
Powells Jun-11 £39.01m £28.22m £125,565 £60,980 It is an extremely competitive market and has been so for the past
four years.
AMS Group Dec-11 £32m £24.5m £1.6m £1.2m Ongoinggrowthinturnoverhascontinuedinto2012byafurther30%.
Harvey Shopfitters Nov-11 £30.08m £23.69m £683,838 £899,903 We have picked up more market share from competitors going out
of business or failing to deliver.
Bridgford Interiors Dec-11 £28.82m £27.5m £240,047 £341,907
Deane Amos Apr-12 £26.29m £28m £472,661 £50,000
Barlows Dec-11 £23.81m £20.11m £218,923 £167,939
Portview Nov-11 £23.7m £23.7m £293,000 £17,000 Pleasing in light of market conditions.
Idess Retail Sep-11 £21.89m
(15 month
accounts)
£16.2m £54,000 £276,000 Although turnover increased, profitability was substantially down
mainly due to tighter market prices and difficult trading conditions.
McCue Fit-Out Nov-11 £21.03m £13.4m £414,116 £520,076 We are forecasting an increase in 2012 over 2011.
Railston Dec-11 £20.5m £26.7m £550,000 £500,000 2010 was exceptionally good for sales, while 2011 was as
expected and profitability increased.
Barnwood Shopfitting Dec-11 £16.16m £16.22m £521,000 £501,274
Vizona Dec-11 £16m £8m £100,000 -£400,000
Hurst Stores Interiors Dec-11 £14.17m £13.19m -£556,000 -£732,000
Clements Retail Mar-11 £13.33m £6.51m £908,000 £328,000 Resultsweresatisfactoryinadifficulttradingenvironmentandreflect
thepositive,controlledexpansionthecompanyisexperiencing.
Newman Scott Oct-11 £11.85m £9.6m £141,108 £146,395
Birley Manufacturing
Solutions
Dec-11 £9.29m £7.7m £314,042 £323,215 Given the current climate, business growth of around 20% in
revenue is considered exceptional.
Quinn Interiors Dec-11 £9.05m £8.03m £161,187 £202,406
GT Morgan Dec-11 £8.3m £5.7m £6,400 £30,800
Schweitzer UK Jun-12 £8.25m £8.16m
(2011)
£412,500
(2012)
£652,800
(2011)
The figures exceeded our expectations considering the market
and the challenging conditions out there.
A E Hadley Mar-12 £8.05m £6.46m £188,030 -488,715
The Maxim Creative Group Dec-12 £7m e £4.4m £3.8m £400,000
Benbow Group Dec-11 £6.2m £5.2m £149,000 -£192,000 A major customer went into receivership in 2010.
Bentleys Shopfitting Mar-11 £5.04m £7.11m -£303,542 -£27,258
A Edmonds Sep-11 £4.98m £3.77m £8,668 £303,018
Cumberland
Construction
Apr-12 £4.25m e £2.126 e
(2011)
£450,000
(2012)
£423,000
(2011)
Umdasch Dec-11 £3.97m £4.76m Umdasch is part of a larger pan-European group with a revenue of
€209m (£167m).
Datum Contracts
International
Mar-11 £3.58m £3.49m £4,688 £11,303
Applied Heritage Jul-12 £2m £900,000 £50,000 £30,000 The company has changed hands and is no longer treated as a
‘lifestyle’ business.
e = estimate
2012 shopfitters league table
14. in association with
14 Retail Week Interiors Report 2012 retail-week.com
almost all of
the large
euro-shopfitters
are near-vertical
operations with
the capacity to
make almost
anything for any
client in seemingly
limitless quantities
a number of fit-out merchants. The other point worth considering is the challenge of
working overseas.
UK designers have been seeing the proportion of their fees originating offshore rising year
on year for the last decade. This might lead to the supposition that shopfitters would have
done the same, as the two sectors tend to operate hand in hand. The reality,
however, is that fewer than one in three UK shopfitters work with international retailers,
though 43% tell us they are working on international projects for UK retailers.
This contrasts strongly with mainland Europe where the cross-border activities of big
players such as Schweitzer, Umdasch, New Store Europe and Vizona have a long history
and all of them operate local UK operations through offices in this country. Almost all of
the large Euro-shopfitters are near-vertical operations with the capacity to make almost
anything for any client in seemingly limitless quantities – the challenge for the UK
industry is substantial.
Consolidation remains important and is the other element that characterises the UK
shopfitting sector. Large framework agreements between retailers and shopfitters to fit-out
substantial numbers of stores mean scale is increasingly a criterion of success and
consolidation is an obvious way in which to quickly gain appropriate size.
The shopfitting landscape in the UK is therefore undergoing rapid change – from a series
of large cottage industries into big companies that may not actually make anything, but
which have considerable traction with UK retailers. Whether they will manage to make
the leap across the Channel, in the short or medium term, remains a matter for debate.
But currently, this still looks a somewhat fragmented sector in which there are rather
more shopfitters than there are shops waiting to be fitted.
Substantially more More The same amount A little less
50
40
30
20
10
0
percentage(%)
Will shopfitters pick up more projects in 2013
than this year? The shopfitters said:
3.50%
43%
50%
3.50%
15. Retail Week Interiors Report 2012 15retail-week.com
For store interiors, you can trust New Store Europe to succeed anywhere
in Europe.
With 850 passionate people in 11 European countries, we are the experts for
retail design, construction management, project management, manufacturing,
logistics and installation. And our eight state-of-the-art production facilities in
Europe, as well as in China, give us complete flexibility.
New Store Europe works with you strategically to fulfil our mission of increasing
retailers’ shop profitability, whether it is a new concept store, pop-up or a roll out
to the whole of Europe.
To see how we can help you visit www.newstoreeurope.com or call
+44 (0)1279 406300