This document summarizes a project to assess the workload of Physician Office Assistants (POAs) in the Bone Marrow Transplant Service at Memorial Sloan Kettering Cancer Center. The project aims to track phone volumes for each of eight physicians and compare it to monthly patient volumes to determine which physician offices should be paired together to best distribute the workload among the POAs. The analysis found that the offices of Physicians C, D and E had high call volumes and should be split up and combined with other offices to ease the POA workload. Tracking phone volumes over time could help with future assessments of how best to pair physician offices.