Running Head: IMPROVEMENT FOR THE HEALTHCARE ORGANIZATION 1 IMPROVEMENT FOR THE HEALTHCARE ORGANIZATION 8 Introduction There are several healthcare areas that require improvement, and some of them include health care literacy among patients as well as the underserved population (Grover, 2010). Health literacy refers how well people to that which individuals gain, process, and comprehend fundamental health information and services so as to make suitable health decisions. On the other hand, there are several instances in the healthcare centers where some of the population underserved. For this reason, these two areas require improvement that then contributes to the better provision of services in the healthcare sectors. Data needed to monitor improvement The data that is required to monitor improvement of health care literacy among patients include health outcomes as well as the degree to which preventive care used.Low levels of health literacy linked with poor health outcomes and inadequate use of preventive care (Healthcare, 2013).The other data to gather include health care costs and expenditures since patients with low health literacy appear to have elevated healthcare costs and health care expenditures (Grover, 2010). Up to one-half of the US population has inadequate health literacy; aged and low-income persons are most probable to have low health literacy. Health insurance literacy is also low, mainly among individuals with low incomes. In the case of underserved population, it includes appliance of the Index of Medical Underservice (IMU) to data on a service area to gain a score for the area (Healthcare, 2013). The IMU scale ranges from 0 to 100, where 0 represents totally underserved, and 100 represents top served or least underserved. Under the established criteria, every service area found to have an IMU of 62.0 or less qualifies for description as an MUA (Carnevale, 2012). Data collection tools Survey Methodology The information collected by this Tool includeshospital demographics and characteristics such as facility and service-line provisions, beds, amenities, finance and recruitment of employees (Grover, 2010). All these are important data for evaluating underserved population in the healthcare sector. Similarly, facility and service line provisions enable evaluation of healthcare literacy. The strength of survey method in health literacy includes a provision of a methodology of programs to include the managers in the whole planning process from collection of data to the expansion of action plans. The weakness of this method involves partiality in the sample (Carnevale, 2012).There is no objective sampling method. The main informants chosen involuntarily may provide a narrow and partial view of the troubles. The strength of survey in underserved population involves the provision of a foundation for including community leaders in the planning process. On the other hand, the weakness of s.