Ruben Veld - ISS
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The document discusses the shift in corporate reporting and sourcing models over time from transactional outsourcing focused on costs to outcome-based partnerships focused on business value. It provides examples of contract elements for an outcome-based partnership, including moving from statements of work to objectives, incentives tied to outcomes, and governance that manages the business together rather than a supplier-client relationship. Finally, it suggests that the future solution will be a platform for an even more integrated next-generation partnership.
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- 1. The Future of Corporate Reporting Ruben Veld
- 4. TO AN OUTCOME BASED PARTNERSHIP Copyright © 2017 Accenture. All rights reserved. 4 • Single source contract • -> Hours 2005 Output based contract -> KPI’s 2012 Outcome based partnership -> Business Value 2017
- 5. Examples of applied rules of a Vested on our contract 5 From a Value Proposition to a Shared Vision Guiding Principles for the agreement Statement of Objectives instead of Statement of Work One page with all services and objectives (What) + OPF and QA (How) 5 Desired Outcomes tied to the Shared Vision and the NOSE Incentives tied to TCO, Service Experience and other outcomes Flexible Pricing Model that optimises the TCO for Accenture Guardrails established upfront, what are the no go’s for the parties Governance, managing the business together instead of the supplier Exit and transition plans interlocked with the OPF
- 6. The shift over the years in the sourcing models, creating value beyond savings 6 Phase II Troels ‘Shared vision, one team and one culture’ The future solution will be a platform for the next generation partnership 1st Generation • Transactional outsourcing • Single service focus • Mix of insourced and outsourced • Large, operational Accenture organization • Focus on control and costs Phase II2nd Generation 3rd Generation • Output based partnership • Many services and management fully outsourced • Guaranteed savings upfront • Focus on output and experience • Lack of flexibility in contract • Still large focus on KPI’s • Strategic partnership focused on outcomes and innovation • A flexible fair and balanced pricing model • Full scope for ISS • Shift to TCO 2012 strategic partnership focused on outcomes 2017 output based focused on kpi’s and experienceinput based 2005 ∞
- 7. How to create Integrated reporting