The document outlines the roles and responsibilities of various positions within a consulting center. The Consulting Center Manager oversees product management, customer support, customer relationships, delivery readiness, and financial and client outcomes. Delivery Center Managers ensure successful delivery and monitor projects and staffing. Solution Portfolio Consultants ensure delivery readiness and support sales opportunities. The Resource Manager and Project Managers support staffing and project delivery. Regional Delivery Managers oversee delivery in different geographic regions. Consultants provide functional and technical expertise.

1. Roles and
Responsibilities

3. 3June 27, 2013
Consulting Center Manager
 Maggie McHugh-Parish
 Partner
 Product Management
 Customer Support
 Customer Relationship
Managers (CRM)
 Ensuring Delivery
Readiness
 right resources
 right skills
 right locations
 right processes/artifacts
 Client Outcomes
 Enhanced Client
Satisfaction
 Improving Time to Value
 Ownership of SaSPC
Consulting Center
 Achieving financial
performance
 Ensuring delivery
excellence
 Increasing employee
satisfaction

5. 5June 27, 2013
Delivery Center Managers
 Scott Manley – PowerCampus
 Joe Fisher – Colleague
 Tracy Aitcheson - Banner

6. 6June 27, 2013
Delivery Center Managers
 Delivery
 Ensuring solutions are successfully delivered to scope
 Supports PM in building and validating
 Delivery Plan
 Resourcing Plan
 Monitors implementation milestones via Project
Dashboard
 Partners with Resource Manger on staffing
 Monitors Supply and Demand
 Partners with team members on skill enhancement

7. 7June 27, 2013
Delivery Center Managers
 Talent
 Responsible for all aspects of Talent Administration
 Managing Employee Life Cycle
 Hire
 Inspire
 Admire
 Retire
 Maintaining Clarity Fringe Plans

9. 9June 27, 2013
Solution Portfolio Consultants
 Michelle McIntire - PowerCampus
 Cindy Joneson – Colleague Core & Student
 Lindy Lewis – Banner Workflow
 Barbara Perez – Banner General & Student

10. 10June 27, 2013
Solution Portfolio Consultants
 Ensures Center is Delivery Ready
 Sales and Marketing collateral
 Delivery collateral
 Partners
 Product Management and Development
 Delivery Center Manager
 Account Executives
 CRMs
 Sales Opportunities and Support
 50% Billable

12. 12June 27, 2013
Resource Manager
 Laurie Ondrejka

14. 14June 27, 2013
Project Manager
 TBD

16. Last Revised Date
3/5/2013
Professional Services Field Delivery - Regional Alignment
AK
KJ
HI
XR
WA
KJ
OR
KJ
ID
KJ
MT
KJ
NV
KJ
AZ
XR
NM
XR
TX
NL
OK
NL
CO
XR
WY
KJ
ND
DG
SD
DG
NE
KJ
KS
DG
MN
DG
AR
DG
LA
NL
MS
NL
AL
NH
SC
DH
IL
SV
WI
DG
IN
SV
MI
SV
KY
DH
TN
NH
GA
NH
FL
NH
WV
DH
NY
SV
OH
DH
NC
DH
PA
HC
VA
DH
Western Canada
(YT, BC, AB, SK, MB, NT)
KJ
Guam/
American
Samoa
XR
Puerto Rico
NH
UT
KJ
CA
XR
(NH, VT, MA,
RI, CT, NJ, DE)
HC
Bermuda/Barbados:
NH
(DC, MD)
DH
West
Central
North
Southeast
IA
DG
Jeff Pomponi – RVP, West/Central
KJ: Kevin Jones – RDD, West
XR: Xavier Rubio – RDD, West
DG: Dave Gumbiner – RDD, Central
NL: Nawaz LaLani – RDD, Central
Bill Young – RVP, North/Southeast
HC: Howard Chow – RDD, North
SV: Silvio Vano – RDD, North
DH: Dave Harvey – RDD, Southeast
NH: Nancy Hughes – RDD, Southeast
Eastern Canada
(ON,QC,NF,NS,PE,NB)
SV
ME
HC
Named Accounts
SUNY: Howard Chow - RDD
LMU: Dave Harvey - RDD
NCCCS: Ken Ramos - RDD
For Internal Use Only

17. 17June 27, 2013
Regional Delivery Managers
 West
 Xaiver Rubuio
 Kevin Jobes
 Central
 Dave Gumbiner
 Nawaz LaLani
 North
 Howard Chow
 Silvio Vano
 Southeast
 Nancy Hughes
 Open Vacancy

19. 19June 27, 2013
Customer Relationship Managers
 TBD

21. 21June 27, 2013
Consultants
 Banner Functional
 Laura Cosgrove
 Colleague Student
 Karen Henkel
 PowerCampus Student
 Kim Azzario
 Process Consultant
 Trish Stewart
 Banner Technical
 Marsha Nemer
 ISSM
 Raul Vega
 PowerCampus Technician
 Beth Birmingham
 Workflow Consultant
 Doresa Ibrahim

22. 22June 27, 2013
Consultants

23. Wrap-Up & Questions