Rohit Saini has over 10 years of experience in customer service roles in the car rental industry. He has worked for SIXT Rent A Car in Doha, Qatar as Deputy Station Manager and Sales Coordinator. Prior to that, he held roles as a Car Rental Sales Agent and Senior Reservation Executive in India. Saini seeks to enhance customer loyalty and business growth through friendly, timely, and proactive service.

1. CURRICULUM-VITAE
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Rohit Saini
Permanentaddress:-I-162 2nd
floor
karampura New delhi-110015
India contact number:--
00917838536967.
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Objective :
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In today’scustomerservice orientedsociety,timely,friendly, proactive service is
soughtto enhance future businessgrowth.Customerloyaltyisalwaysimpacted
whenyouemploythe rightprofessional torepresentyouwhenassistingyour
valuedcustomers.
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Experience:-
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SIXT renta car Worldwide (DohaQatar)
(Sep2015 to Oct 2016 )
Deputy Station Manager.
Responsibilities:-
 Developing,implementingandmaintainingabusinessplansforbranch.
 Monitoroverall performance of all staff andplan formotivationmeetings
and performance reviews togetherwithoperation manager.
 Preparingbestrental offer’sforbranch.
 CoordinatingSalesandrentalsof branch.
 Managing the dailyactivitiesof the branch.
 Inspiringandmotivatingstaff.
 Coachingand developingstaff todomore andbetter.
 Adherence toregulatoryrequirements.
 Reportingwithdailyoperationreportandsalesreporttooperation
manager

2. Experience :-
Experience:-
Experience:-
SIXT renta car Worldwide (DohaQatar)
( Sep2014 to June 2015 ) 10 Months
SalesCoordinator.
Responsibilities:-
 CoordinatingCorporate SalesBusinesstoBusiness.
 Developingcorporate clientsinDoha.
 Preparingsample Quotationforclients.
 Meetclientstoconvertthe salesdealsintolonglease contract.
 Try to make good sale andmake longbusinessrelationwithcustomers.
 Performed relatedresponsibilitiesasrequiredorassigned.
SIXT renta car Worldwide (DohaQatar)
(Oct 2012 to Sep 2014) 2 Years
Car Rental Sales Agent.
Responsibilities:-
 HandlingSelf drive salesforall categories of cars.
 Rentinghighendcars forself drive &longlease contracts.
 Execute International reservationsfromall aroundthe world.
 Provide all travel relatedinformationtocustomers.
 Offerbestsuitable carsaccordingto customerchoice.
 HandlingSelf Drive andchaufferdrivenbookingfromall aroundthe
World.
 Workingon CobraWorldwide.
 Try to converteach andeveryqueryintosales.
 Try to make good sale andmake longbusinessrelationwithcustomers.
 Resolve queriesof majorclientsandreportingBranch ManagerwithDaily
Reports.
ECO’S INDIA MOBILITY & HOSPITALITY INDIA PVT LTD.(ECO RENT A CAR).Delhi
India.
(JULY-2009 to Oct 2012) 3years 5 month.
SeniorReservation Executive- Corporate( Reservations& Operations)
Responsibilities
 Greetcustomersandprovide world-classcustomerservice.
 HandingSelf Drive andChaufferdrivenbookings.
 Handlingcorporate Salesand reservations.
 Try to salesHigh-endcars.
 Try to converteach andeveryqueryintosales.
 Try to make good sale andmake longbusinessrelationwithcustomers.
 Researchrental ratesand locationsandsell travel packages.
 Processrentalsandreturns.
 Resolve queriesof majorclientsand reportingoperation Managerwith

3. Experience:-
DailyReports.
 Respondtocustomers'questionsandcomplaints.
 Handlingcustomerqueries.
 Try to resolve the issue before TAT(TURN AROUNDTIME)
SERCO GLOBAL Delhi India(PROCESS:-HAWLETT-PACKARD,HPCUSTOMER
SUPPORT)
(Sep2008 to June 2009)10Months.
Customersupport agent.(Online customersupport)
Responsibilities
 Greetcustomersandprovide world-classcustomerservice.
 Handlingcustomerqueries.
 Try to resolve the issue before TAT(TURN AROUNDTIME)
 Respondtocustomers'questionsandcomplaints.
 Try to buildgoodco-ordinationbetweencustomersandtechnical
engineer.
Experience:-
SERCO GLOBAL Delhi India(PROCESS:-HSBC RECOVERY AND COLLECTION)
(April 2008 to September-2008)6Months.
Recoveryagent.(Softcalling creditcard payment recovery)
Responsibilities:-
 Firstlylistentocustomer’sthensearchsimple andsmoothpath fortheir
queries andrecovermoneyassoonas possible.
 Respondtocustomer’s fortheircreditcard related queries.
 Give remindercallstocustomer’sbefore due date of payment.
 Resolve the customer’squeries.
 Try to give bestandsimple solutionto customers.
 Respondtocustomers’questionsandcomplaints.
 Ensure Bank policiesare adheredbythe customer’s.
 Recovermoneyfrombankdefaultcustomer.
 Ensure customerfortheirbank settlements.
Education/Professional
Qualification:
 Bachelorof commerce fromUniversityof Delhi in2013.(India)
 Passed12th
formcentral board of secondaryeducation in2008.(India)

4.  Done one year `O' level computer diplomafromDelhi institute of
computerandscience.(India)
 Passed10th
from central boardof secondaryeducation in2006.(India)
Personal Strengths:
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 ExcellentCommunicationAbilities.
 Good Interpersonal Skillsandashort learningcurve.
 Abilitytogetina team andcapable of handlingataskwithminimum.
 Strong commitment to drive sales and provide excellent customer
service.
 Uncommon ability to excel in a fast paced environment.
 Great ability to use computer applications: windows, general office
equipment electronic mail, word processing software, spreadsheet
software, database software and Internet browser.
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Languages: English,Hindi andPunjabi.
Salary: Negotiable
Date of Birth: 20th
June,1989
Nationality: Indian
Marital Status: Married
Interests: Listeningtomusic& Interactingwithpeople.
Reference:
Driving license :
Will be available onrequest
Delhi India&Doha Qatar
Declaration
I, hereby,declare thatthe above informationistrue tothe bestof my knowledge andbelief.Ibearthe
responsibilityforthe correctnessof the above particulars.
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(RohitSaini)