The document summarizes key topics from the Regulatory and Financial Crime Conference including:
1) Digital channels, products, and client experience.
2) Legacy platform transformation and the impact of digital technologies.
3) The transformation of middle and back offices through new technologies.
It then provides details on each topic, highlighting statistics and findings from various reports on important issues like investments in customer experience, the impact of legacy systems on digital projects, and the potential cost savings from implementing new technologies in different parts of the financial services industry.
The pandemic has left an indelible mark on the banking industry, catalyzing a rapid shift towards digital transformation the way banks operate. This transformation has brought about both challenges and opportunities, prompting experts to offer nuanced opinions on the impact of increased online services and its ripple effects on traditional and digital banking.
Digitization of Financial Services in Emerging MarketsPabloVerra
This document discusses the digitization of financial services in emerging markets. It makes three key points:
1) Digitization of financial services is no longer optional but compulsory for remaining competitive and reaching underserved customers. Digital services provide convenience, safety, speed and a transaction history for the unbanked.
2) There are different approaches to digitization, including partnering with mobile network operators, technical service providers, fintechs, or a combination. Not all organizations are ready to digitize at the same pace.
3) While emerging markets face challenges like low financial access, literacy and digital infrastructure, they have been among the most proactive in adopting digital finance. Payment
Covid-19 Impact on Fintech and 2021 TrendsDevie Mohan
This document summarizes fintech trends in 2020 and beyond. The COVID-19 pandemic accelerated digital adoption, with online shopping and payments increasing significantly. Challenger banks faced difficulties while traditional banks improved their digital offerings. Regtech saw increased investment in KYC, AML, and compliance tools. BigTech companies expanded into financial services through partnerships and own offerings. Going forward, technology adoption will remain important, especially for SME support, cashless services, and enabling social distancing in business operations.
Learn about the key takeaways from the 2020 Legal Trends Report, the industry’s leading study of law firms, lawyers, and legal consumers.
https://landing.clio.com/2020-legal-trends-report.html
Emerging Technologies - The Future Of Finance (CIMA Feb 2019)Michael Sadler
A presentation by IBM on the topic of "The Future Of Finance" examining emerging trends, and how accountants can to prepare for the transition from "running the numbers" to being value-adding partners to the business.
The pandemic has left an indelible mark on the banking industry, catalyzing a rapid shift towards digital transformation the way banks operate. This transformation has brought about both challenges and opportunities, prompting experts to offer nuanced opinions on the impact of increased online services and its ripple effects on traditional and digital banking.
Digitization of Financial Services in Emerging MarketsPabloVerra
This document discusses the digitization of financial services in emerging markets. It makes three key points:
1) Digitization of financial services is no longer optional but compulsory for remaining competitive and reaching underserved customers. Digital services provide convenience, safety, speed and a transaction history for the unbanked.
2) There are different approaches to digitization, including partnering with mobile network operators, technical service providers, fintechs, or a combination. Not all organizations are ready to digitize at the same pace.
3) While emerging markets face challenges like low financial access, literacy and digital infrastructure, they have been among the most proactive in adopting digital finance. Payment
Covid-19 Impact on Fintech and 2021 TrendsDevie Mohan
This document summarizes fintech trends in 2020 and beyond. The COVID-19 pandemic accelerated digital adoption, with online shopping and payments increasing significantly. Challenger banks faced difficulties while traditional banks improved their digital offerings. Regtech saw increased investment in KYC, AML, and compliance tools. BigTech companies expanded into financial services through partnerships and own offerings. Going forward, technology adoption will remain important, especially for SME support, cashless services, and enabling social distancing in business operations.
Learn about the key takeaways from the 2020 Legal Trends Report, the industry’s leading study of law firms, lawyers, and legal consumers.
https://landing.clio.com/2020-legal-trends-report.html
Emerging Technologies - The Future Of Finance (CIMA Feb 2019)Michael Sadler
A presentation by IBM on the topic of "The Future Of Finance" examining emerging trends, and how accountants can to prepare for the transition from "running the numbers" to being value-adding partners to the business.
Financial institutions are increasingly partnering with FinTech companies and embracing disruption to remain competitive in a changing landscape. The document discusses:
1) Most incumbents expect to increase FinTech partnerships in the next 3-5 years and adopt blockchain to remain innovative as nearly a quarter of revenues are at risk from standalone FinTech firms.
2) Financial institutions are learning to partner with and integrate FinTech innovations to access new technologies, data, and customers more quickly while managing cultural and regulatory challenges.
3) Emerging technologies like artificial intelligence, blockchain, and data analytics being adopted by FinTechs are enabling greater convergence between incumbents and startups by streamlining processes and improving customer experience.
PWC - Global FinTech Report 2017 - startup Ian Beckett
Financial institutions are increasingly partnering with fintech companies and embracing disruption to remain competitive in a changing landscape. The survey found that 82% of incumbents expect to increase fintech partnerships in the next 3-5 years to help drive innovation. Emerging technologies like blockchain and artificial intelligence are enabling greater convergence between traditional financial services and fintech. Managing expectations during this transition will be important as financial institutions adapt their culture and operations to the disruptive forces of fintech.
The document discusses digital banking maturity in Europe. It finds that few banks have succeeded in becoming "digital champions" by offering a wide range of functionalities relevant to customers through digital channels and providing a compelling user experience. The document analyzes data on over 8,000 customers across Europe to determine preferred banking activities and channels. It identifies 826 digital functionalities and groups banks into four categories of digital maturity based on functionality, user experience, and market pressure. Digital champions are found to have higher market pressure that drives their superior digital offerings, while digital latecomers have less market pressure.
Digital Transformation of U.S. Private BankingCognizant
U.S. private banks need to rethink their business models and accelerate their push to meet the ever-rising expectations of digitally savvy high-net-worth clients.
Towards the Next Generation Financial Crimes Platform - How Data, Analytics, ...Molly Alexander
Towards the Next Generation Financial Crimes Platform - How Data, Analytics, & ML Are Transforming the Fight Against Fraud, AML & Cybersecurity -Nadeem Asghar
- New technologies like generative AI are expected to have the biggest impact on banks in the next five years according to the survey respondents. Generative AI in particular is seen as something that will significantly impact banking.
- Collaboration with fintechs and other technology providers is seen as key for banks to access expertise in emerging technologies like AI. Many banks are partnering with fintechs to accelerate innovation.
- Banks see their business models evolving in the next 1-2 years to offer banking-as-a-service and enable embedded finance, becoming part of consumers' and businesses' digital ecosystems. Nearly 40% of banks foresee acting as a true digital ecosystem.
Digital customer experience report 2020Duy, Vo Hoang
Digital customer experience report 2020.
Bernard Slowey, worldwide lead for digital customer
support at Microsoft, maintains one of the biggest
mistakes in digital CX is not having a dedicated team.
“A lot of companies have teams of people focused on
call centers, as well as improving minutes-per-incident
and handle times for voice calls with customers, but
then digital is merely treated as a bolt-on to support
organizations,” says Slowey.
More than a third of our research group (36 per cent) is
seemingly making this mistake. For these brands
digital experiences are supported by multiple
functions, potentially between marketing, CX and
customer service departments. This dispersed setup
can result in customers receiving conflicting and
disjointed digital experiences.
However, the majority of the respondents (64 per cent)
recognize the value of dedicated digital experience
teams, which is an 18 per cent year-on-year increase.
Within 18 months of building its dedicated digital
customer support department, Microsoft’s digital team
achieved a 3× ROI (return on investment). This result was
obtained by solving customer issues digitally and so
reducing the volumes shouldered by more expensive
support channels such as voice.
This document discusses how artificial intelligence is transforming the financial services industry. It begins by describing how AI technologies like chatbots, robotic process automation, and augmented intelligence are automating tasks and creating hybrid digital-human workforces. This reduces costs and processing times. The document also discusses how fintech partnerships are bringing new digitally-based processes and helping traditional financial institutions innovate. Finally, it explains that while AI provides opportunities, financial institutions must invest in integrating technologies and developing new operating models to fully realize the benefits of AI.
This document discusses how digital transformation and the data economy are impacting banks' use of customer data and requiring improved cybersecurity and threat detection strategies. Key points include:
1) Digital developments like open banking, crypto assets, and increased online services have made customer data more important and vulnerable, while also providing opportunities if properly leveraged.
2) Banks need an enterprise-wide cybersecurity strategy incorporating technologies like AI, ML, and improved collaboration between security teams to detect threats faster amid more sophisticated attacks.
3) Digital identity management and authentication have become central issues, as banks are well-positioned to take a leading role in securely enabling the data economy and improving customer experience.
4) Adopt
The Fintech industry which is the backbone of all economies has also been impacted because of Covid. What are the implications of Covid to an important sector?
The commercial banking industry faces daunting challenges. Operational costs continue to rise. Corporate clients seek convenience and personalized products and services. Cybersecurity is a major concern as more and more bank processes become digitalized. Compliance with wide-ranging open banking regulations is mandatory. The entry of BigTechs and other players is heating up competitive pressure. Therefore, it is essential for banks to transform and adapt to the changing business environment.
Read our Top Trends in Commercial Banking: 2020 report for analyses of the initiatives, new solutions, and trends expected to shape the commercial banking ecosystem in 2020 and beyond.
BBD Seminar - Dr.Pu - Financial Solution for SME v10bbdservice
1) The document discusses challenges that small and medium-sized enterprises (SMEs) face in obtaining financing from traditional sources like banks due to issues with credit assessments.
2) It describes how big data from online sources can help improve credit risk evaluations of SMEs by providing more timely, extensive data beyond just financial statements.
3) Several innovative applications that use big data analytics to evaluate SME credit risks are highlighted, including macro-monitoring tools, dynamic due diligence solutions, and customizable rating models tailored for specific banks.
This survey summarizes the responses from 201 senior bankers on challenges, priorities and trends in the banking industry. Some key findings include:
- Regulations are no longer seen as the top challenge, dropping to third most cited. Maintaining profitability and satisfying demanding customers have risen as challenges.
- Technology modernization is now the top priority for banks as they recognize the need to adapt to digital disruption. Innovation and attracting talent are also high priorities.
- Customers are less loyal and competition is increasing from non-traditional players like technology companies. Banks are focusing investments on technology, data analytics and digital channels to improve the customer experience.
- IT budgets are forecast to increase significantly in 2016, with
This document discusses the opportunities and challenges facing banks from major trends like changing regulations, technology, demographics, and the economy. It outlines industry challenges such as retaining customers who expect personalized digital experiences. It argues that banks must embrace change, understand customers, and ensure agility, efficiency, and security. The document promotes cognitive computing and analytics solutions from IBM to gain insights from data, improve operations and compliance, enhance customer engagement, and inform better decisions. It provides examples of IBM clients that achieved benefits like increased efficiencies and revenues through solutions for marketing, customer analytics, payments, and other areas.
Harnessing the Fintech Revolution - IIC Oliver WymanGreg Da Re
The document discusses how digital innovations from fintech companies are helping to address the $250 billion financing gap for MSMEs in Latin America and the Caribbean. It outlines how fintech solutions are leveraging alternative data and advanced analytics, process automation, value-added services, crowdfunding/peer-to-peer lending, payments, and other approaches to improve access to financing for MSMEs. While the fintech sector is emerging in Latin America, partnerships between fintechs and traditional financial institutions have faced challenges. The report recommends that financial institutions establish dedicated innovation teams and more flexible governance structures to better adopt new technologies and serve the MSME market.
The Work Ahead in Banking & Financial Services: The Digital Road to Financial...Cognizant
Banking and financial services organizations are moving beyond the basics of digital banking and one-size-fits-all services, according to our recent study. Using AI, automation and analytics, they aim to speed processes, blend human-centric and tech-driven customer engagement and deliver personalized financial wellness.
Insight Collection - The Rise of Fintech, by Fintech OSfintechos
This document discusses the future of innovation in financial services and the challenges faced by traditional banks and insurers from fintech competitors. It introduces Fintech OS as a fintech acceleration software platform that enables digital transformation through features like out-of-the-box digital assets, rapid prototyping tools, and an integrated digital experience. Case studies show how Fintech OS has helped clients like an insurance group and bank reduce costs and speed up new product development while reshaping their customer experiences.
This document summarizes the key findings of PwC's 2019 Global Treasury Benchmarking Survey. Some of the main points include:
- Digital technologies like AI, RPA, and data analytics are being adopted by more treasury teams to improve decision making and reduce risk. However, many teams still face barriers to digital transformation.
- The scope of the treasury function is expanding beyond traditional activities to include more strategic, value-adding roles in areas like M&A support and working capital management.
- Top priorities for treasurers include cash flow forecasting, funding, and currency risk management. Technology/digital innovation, working capital, and banking relationships are rising in importance.
- Skills like strategic thinking
Digital, Data & Analytics, Disruption in DealsAnand Rao
Presentation at the PwC Midwest Deals Summit by Dr. Anand Rao, John Sviokla and Andrea Fishman.
The presentation looks at impact of digitization, data and analytics and the disruption they cause in retail, healthcare, agribusiness, and financial services. We look at how this is leading to more deals across the spectrum from large M&A's to private equity to venture capital
Top mailing list providers in the USA.pptxJeremyPeirce1
Discover the top mailing list providers in the USA, offering targeted lists, segmentation, and analytics to optimize your marketing campaigns and drive engagement.
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This presentation is a curated compilation of PowerPoint diagrams and templates designed to illustrate 20 different digital transformation frameworks and models. These frameworks are based on recent industry trends and best practices, ensuring that the content remains relevant and up-to-date.
Key highlights include Microsoft's Digital Transformation Framework, which focuses on driving innovation and efficiency, and McKinsey's Ten Guiding Principles, which provide strategic insights for successful digital transformation. Additionally, Forrester's framework emphasizes enhancing customer experiences and modernizing IT infrastructure, while IDC's MaturityScape helps assess and develop organizational digital maturity. MIT's framework explores cutting-edge strategies for achieving digital success.
These materials are perfect for enhancing your business or classroom presentations, offering visual aids to supplement your insights. Please note that while comprehensive, these slides are intended as supplementary resources and may not be complete for standalone instructional purposes.
Frameworks/Models included:
Microsoft’s Digital Transformation Framework
McKinsey’s Ten Guiding Principles of Digital Transformation
Forrester’s Digital Transformation Framework
IDC’s Digital Transformation MaturityScape
MIT’s Digital Transformation Framework
Gartner’s Digital Transformation Framework
Accenture’s Digital Strategy & Enterprise Frameworks
Deloitte’s Digital Industrial Transformation Framework
Capgemini’s Digital Transformation Framework
PwC’s Digital Transformation Framework
Cisco’s Digital Transformation Framework
Cognizant’s Digital Transformation Framework
DXC Technology’s Digital Transformation Framework
The BCG Strategy Palette
McKinsey’s Digital Transformation Framework
Digital Transformation Compass
Four Levels of Digital Maturity
Design Thinking Framework
Business Model Canvas
Customer Journey Map
Financial institutions are increasingly partnering with FinTech companies and embracing disruption to remain competitive in a changing landscape. The document discusses:
1) Most incumbents expect to increase FinTech partnerships in the next 3-5 years and adopt blockchain to remain innovative as nearly a quarter of revenues are at risk from standalone FinTech firms.
2) Financial institutions are learning to partner with and integrate FinTech innovations to access new technologies, data, and customers more quickly while managing cultural and regulatory challenges.
3) Emerging technologies like artificial intelligence, blockchain, and data analytics being adopted by FinTechs are enabling greater convergence between incumbents and startups by streamlining processes and improving customer experience.
PWC - Global FinTech Report 2017 - startup Ian Beckett
Financial institutions are increasingly partnering with fintech companies and embracing disruption to remain competitive in a changing landscape. The survey found that 82% of incumbents expect to increase fintech partnerships in the next 3-5 years to help drive innovation. Emerging technologies like blockchain and artificial intelligence are enabling greater convergence between traditional financial services and fintech. Managing expectations during this transition will be important as financial institutions adapt their culture and operations to the disruptive forces of fintech.
The document discusses digital banking maturity in Europe. It finds that few banks have succeeded in becoming "digital champions" by offering a wide range of functionalities relevant to customers through digital channels and providing a compelling user experience. The document analyzes data on over 8,000 customers across Europe to determine preferred banking activities and channels. It identifies 826 digital functionalities and groups banks into four categories of digital maturity based on functionality, user experience, and market pressure. Digital champions are found to have higher market pressure that drives their superior digital offerings, while digital latecomers have less market pressure.
Digital Transformation of U.S. Private BankingCognizant
U.S. private banks need to rethink their business models and accelerate their push to meet the ever-rising expectations of digitally savvy high-net-worth clients.
Towards the Next Generation Financial Crimes Platform - How Data, Analytics, ...Molly Alexander
Towards the Next Generation Financial Crimes Platform - How Data, Analytics, & ML Are Transforming the Fight Against Fraud, AML & Cybersecurity -Nadeem Asghar
- New technologies like generative AI are expected to have the biggest impact on banks in the next five years according to the survey respondents. Generative AI in particular is seen as something that will significantly impact banking.
- Collaboration with fintechs and other technology providers is seen as key for banks to access expertise in emerging technologies like AI. Many banks are partnering with fintechs to accelerate innovation.
- Banks see their business models evolving in the next 1-2 years to offer banking-as-a-service and enable embedded finance, becoming part of consumers' and businesses' digital ecosystems. Nearly 40% of banks foresee acting as a true digital ecosystem.
Digital customer experience report 2020Duy, Vo Hoang
Digital customer experience report 2020.
Bernard Slowey, worldwide lead for digital customer
support at Microsoft, maintains one of the biggest
mistakes in digital CX is not having a dedicated team.
“A lot of companies have teams of people focused on
call centers, as well as improving minutes-per-incident
and handle times for voice calls with customers, but
then digital is merely treated as a bolt-on to support
organizations,” says Slowey.
More than a third of our research group (36 per cent) is
seemingly making this mistake. For these brands
digital experiences are supported by multiple
functions, potentially between marketing, CX and
customer service departments. This dispersed setup
can result in customers receiving conflicting and
disjointed digital experiences.
However, the majority of the respondents (64 per cent)
recognize the value of dedicated digital experience
teams, which is an 18 per cent year-on-year increase.
Within 18 months of building its dedicated digital
customer support department, Microsoft’s digital team
achieved a 3× ROI (return on investment). This result was
obtained by solving customer issues digitally and so
reducing the volumes shouldered by more expensive
support channels such as voice.
This document discusses how artificial intelligence is transforming the financial services industry. It begins by describing how AI technologies like chatbots, robotic process automation, and augmented intelligence are automating tasks and creating hybrid digital-human workforces. This reduces costs and processing times. The document also discusses how fintech partnerships are bringing new digitally-based processes and helping traditional financial institutions innovate. Finally, it explains that while AI provides opportunities, financial institutions must invest in integrating technologies and developing new operating models to fully realize the benefits of AI.
This document discusses how digital transformation and the data economy are impacting banks' use of customer data and requiring improved cybersecurity and threat detection strategies. Key points include:
1) Digital developments like open banking, crypto assets, and increased online services have made customer data more important and vulnerable, while also providing opportunities if properly leveraged.
2) Banks need an enterprise-wide cybersecurity strategy incorporating technologies like AI, ML, and improved collaboration between security teams to detect threats faster amid more sophisticated attacks.
3) Digital identity management and authentication have become central issues, as banks are well-positioned to take a leading role in securely enabling the data economy and improving customer experience.
4) Adopt
The Fintech industry which is the backbone of all economies has also been impacted because of Covid. What are the implications of Covid to an important sector?
The commercial banking industry faces daunting challenges. Operational costs continue to rise. Corporate clients seek convenience and personalized products and services. Cybersecurity is a major concern as more and more bank processes become digitalized. Compliance with wide-ranging open banking regulations is mandatory. The entry of BigTechs and other players is heating up competitive pressure. Therefore, it is essential for banks to transform and adapt to the changing business environment.
Read our Top Trends in Commercial Banking: 2020 report for analyses of the initiatives, new solutions, and trends expected to shape the commercial banking ecosystem in 2020 and beyond.
BBD Seminar - Dr.Pu - Financial Solution for SME v10bbdservice
1) The document discusses challenges that small and medium-sized enterprises (SMEs) face in obtaining financing from traditional sources like banks due to issues with credit assessments.
2) It describes how big data from online sources can help improve credit risk evaluations of SMEs by providing more timely, extensive data beyond just financial statements.
3) Several innovative applications that use big data analytics to evaluate SME credit risks are highlighted, including macro-monitoring tools, dynamic due diligence solutions, and customizable rating models tailored for specific banks.
This survey summarizes the responses from 201 senior bankers on challenges, priorities and trends in the banking industry. Some key findings include:
- Regulations are no longer seen as the top challenge, dropping to third most cited. Maintaining profitability and satisfying demanding customers have risen as challenges.
- Technology modernization is now the top priority for banks as they recognize the need to adapt to digital disruption. Innovation and attracting talent are also high priorities.
- Customers are less loyal and competition is increasing from non-traditional players like technology companies. Banks are focusing investments on technology, data analytics and digital channels to improve the customer experience.
- IT budgets are forecast to increase significantly in 2016, with
This document discusses the opportunities and challenges facing banks from major trends like changing regulations, technology, demographics, and the economy. It outlines industry challenges such as retaining customers who expect personalized digital experiences. It argues that banks must embrace change, understand customers, and ensure agility, efficiency, and security. The document promotes cognitive computing and analytics solutions from IBM to gain insights from data, improve operations and compliance, enhance customer engagement, and inform better decisions. It provides examples of IBM clients that achieved benefits like increased efficiencies and revenues through solutions for marketing, customer analytics, payments, and other areas.
Harnessing the Fintech Revolution - IIC Oliver WymanGreg Da Re
The document discusses how digital innovations from fintech companies are helping to address the $250 billion financing gap for MSMEs in Latin America and the Caribbean. It outlines how fintech solutions are leveraging alternative data and advanced analytics, process automation, value-added services, crowdfunding/peer-to-peer lending, payments, and other approaches to improve access to financing for MSMEs. While the fintech sector is emerging in Latin America, partnerships between fintechs and traditional financial institutions have faced challenges. The report recommends that financial institutions establish dedicated innovation teams and more flexible governance structures to better adopt new technologies and serve the MSME market.
The Work Ahead in Banking & Financial Services: The Digital Road to Financial...Cognizant
Banking and financial services organizations are moving beyond the basics of digital banking and one-size-fits-all services, according to our recent study. Using AI, automation and analytics, they aim to speed processes, blend human-centric and tech-driven customer engagement and deliver personalized financial wellness.
Insight Collection - The Rise of Fintech, by Fintech OSfintechos
This document discusses the future of innovation in financial services and the challenges faced by traditional banks and insurers from fintech competitors. It introduces Fintech OS as a fintech acceleration software platform that enables digital transformation through features like out-of-the-box digital assets, rapid prototyping tools, and an integrated digital experience. Case studies show how Fintech OS has helped clients like an insurance group and bank reduce costs and speed up new product development while reshaping their customer experiences.
This document summarizes the key findings of PwC's 2019 Global Treasury Benchmarking Survey. Some of the main points include:
- Digital technologies like AI, RPA, and data analytics are being adopted by more treasury teams to improve decision making and reduce risk. However, many teams still face barriers to digital transformation.
- The scope of the treasury function is expanding beyond traditional activities to include more strategic, value-adding roles in areas like M&A support and working capital management.
- Top priorities for treasurers include cash flow forecasting, funding, and currency risk management. Technology/digital innovation, working capital, and banking relationships are rising in importance.
- Skills like strategic thinking
Digital, Data & Analytics, Disruption in DealsAnand Rao
Presentation at the PwC Midwest Deals Summit by Dr. Anand Rao, John Sviokla and Andrea Fishman.
The presentation looks at impact of digitization, data and analytics and the disruption they cause in retail, healthcare, agribusiness, and financial services. We look at how this is leading to more deals across the spectrum from large M&A's to private equity to venture capital
Top mailing list providers in the USA.pptxJeremyPeirce1
Discover the top mailing list providers in the USA, offering targeted lists, segmentation, and analytics to optimize your marketing campaigns and drive engagement.
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This presentation is a curated compilation of PowerPoint diagrams and templates designed to illustrate 20 different digital transformation frameworks and models. These frameworks are based on recent industry trends and best practices, ensuring that the content remains relevant and up-to-date.
Key highlights include Microsoft's Digital Transformation Framework, which focuses on driving innovation and efficiency, and McKinsey's Ten Guiding Principles, which provide strategic insights for successful digital transformation. Additionally, Forrester's framework emphasizes enhancing customer experiences and modernizing IT infrastructure, while IDC's MaturityScape helps assess and develop organizational digital maturity. MIT's framework explores cutting-edge strategies for achieving digital success.
These materials are perfect for enhancing your business or classroom presentations, offering visual aids to supplement your insights. Please note that while comprehensive, these slides are intended as supplementary resources and may not be complete for standalone instructional purposes.
Frameworks/Models included:
Microsoft’s Digital Transformation Framework
McKinsey’s Ten Guiding Principles of Digital Transformation
Forrester’s Digital Transformation Framework
IDC’s Digital Transformation MaturityScape
MIT’s Digital Transformation Framework
Gartner’s Digital Transformation Framework
Accenture’s Digital Strategy & Enterprise Frameworks
Deloitte’s Digital Industrial Transformation Framework
Capgemini’s Digital Transformation Framework
PwC’s Digital Transformation Framework
Cisco’s Digital Transformation Framework
Cognizant’s Digital Transformation Framework
DXC Technology’s Digital Transformation Framework
The BCG Strategy Palette
McKinsey’s Digital Transformation Framework
Digital Transformation Compass
Four Levels of Digital Maturity
Design Thinking Framework
Business Model Canvas
Customer Journey Map
Industrial Tech SW: Category Renewal and CreationChristian Dahlen
Every industrial revolution has created a new set of categories and a new set of players.
Multiple new technologies have emerged, but Samsara and C3.ai are only two companies which have gone public so far.
Manufacturing startups constitute the largest pipeline share of unicorns and IPO candidates in the SF Bay Area, and software startups dominate in Germany.
Part 2 Deep Dive: Navigating the 2024 Slowdownjeffkluth1
Introduction
The global retail industry has weathered numerous storms, with the financial crisis of 2008 serving as a poignant reminder of the sector's resilience and adaptability. However, as we navigate the complex landscape of 2024, retailers face a unique set of challenges that demand innovative strategies and a fundamental shift in mindset. This white paper contrasts the impact of the 2008 recession on the retail sector with the current headwinds retailers are grappling with, while offering a comprehensive roadmap for success in this new paradigm.
Discover timeless style with the 2022 Vintage Roman Numerals Men's Ring. Crafted from premium stainless steel, this 6mm wide ring embodies elegance and durability. Perfect as a gift, it seamlessly blends classic Roman numeral detailing with modern sophistication, making it an ideal accessory for any occasion.
https://rb.gy/usj1a2
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...my Pandit
Explore the fascinating world of the Gemini Zodiac Sign. Discover the unique personality traits, key dates, and horoscope insights of Gemini individuals. Learn how their sociable, communicative nature and boundless curiosity make them the dynamic explorers of the zodiac. Dive into the duality of the Gemini sign and understand their intellectual and adventurous spirit.
Structural Design Process: Step-by-Step Guide for BuildingsChandresh Chudasama
The structural design process is explained: Follow our step-by-step guide to understand building design intricacies and ensure structural integrity. Learn how to build wonderful buildings with the help of our detailed information. Learn how to create structures with durability and reliability and also gain insights on ways of managing structures.
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Tastemy Pandit
Know what your zodiac sign says about your taste in food! Explore how the 12 zodiac signs influence your culinary preferences with insights from MyPandit. Dive into astrology and flavors!
Best practices for project execution and deliveryCLIVE MINCHIN
A select set of project management best practices to keep your project on-track, on-cost and aligned to scope. Many firms have don't have the necessary skills, diligence, methods and oversight of their projects; this leads to slippage, higher costs and longer timeframes. Often firms have a history of projects that simply failed to move the needle. These best practices will help your firm avoid these pitfalls but they require fortitude to apply.
B2B payments are rapidly changing. Find out the 5 key questions you need to be asking yourself to be sure you are mastering B2B payments today. Learn more at www.BlueSnap.com.
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesHolger Mueller
Holger Mueller of Constellation Research shares his key takeaways from SAP's Sapphire confernece, held in Orlando, June 3rd till 5th 2024, in the Orange Convention Center.
The Genesis of BriansClub.cm Famous Dark WEb PlatformSabaaSudozai
BriansClub.cm, a famous platform on the dark web, has become one of the most infamous carding marketplaces, specializing in the sale of stolen credit card data.
The APCO Geopolitical Radar - Q3 2024 The Global Operating Environment for Bu...APCO
The Radar reflects input from APCO’s teams located around the world. It distils a host of interconnected events and trends into insights to inform operational and strategic decisions. Issues covered in this edition include:
IMPACT Silver is a pure silver zinc producer with over $260 million in revenue since 2008 and a large 100% owned 210km Mexico land package - 2024 catalysts includes new 14% grade zinc Plomosas mine and 20,000m of fully funded exploration drilling.
Building Your Employer Brand with Social MediaLuanWise
Presented at The Global HR Summit, 6th June 2024
In this keynote, Luan Wise will provide invaluable insights to elevate your employer brand on social media platforms including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok. You'll learn how compelling content can authentically showcase your company culture, values, and employee experiences to support your talent acquisition and retention objectives. Additionally, you'll understand the power of employee advocacy to amplify reach and engagement – helping to position your organization as an employer of choice in today's competitive talent landscape.
2. The Regulatory and Financial Crime Conference 2019 2
Robert Contri
Global Financial Services Industry Leader,
Deloitte US
Opening remarks
3. The Regulatory and Financial Crime Conference 2019 3
Thriving in the
digital age
4. The Regulatory and Financial Crime Conference 2019 4
The future of
financial services
Top 10
5. The Regulatory and Financial Crime Conference 2019 5
Emerging
59%
Static
34%
Advanced
6%
No Plan
1%
How banks rate their ability to provide a
personalized digital experience
95%
of financial marketers
believe consumers expect
more personalized banking
experiences than they are
currently getting
Source: Digital Banking Report: Power of Personalized Banking 2018
1 Digital channels, products, and client experience
1
6. The Regulatory and Financial Crime Conference 2019 6
1 Digital channels, products, and client experience
Significant
positive impact
28%
Moderate positive
impact
66%
No impact
6%
Impact of recent client experience
initiative
FSIs plan to invest more in customer
experience
Investing
more
80%
Investing
less
2%
No
change
9%
Unsure
9%
Source: Financial Brands: Improving Customer Experience in Banking
1
7. The Regulatory and Financial Crime Conference 2019 7
The future of financial services – Top 10
1
2
Digital channels, products, and client experience
Legacy platform transformation and digital impact
8. The Regulatory and Financial Crime Conference 2019 8
1 Legacy platform transformation and digital impact
2
~90%
$3 Trillion
FSI use of
legacy systems
2X
66%
Legacy system impact
on cost of digital
transformation projects
88%
58%
CIOs’ experience with
impact of legacy systems
on digital projects
Source: Annual Mainframe Research Study 2018; 2018 CIO Survey by Couchbase; CIO Survey by Couchbase, the innovative NoSQL database company
9. The Regulatory and Financial Crime Conference 2019 9
The future of financial services – Top 10
1
2
3
Digital channels, products, and client experience
Legacy platform transformation and digital impact
New Tech and transformation of middle / back office
10. The Regulatory and Financial Crime Conference 2019 10
1 New Tech and transformation of middle / back office
3
Source: 2018 Impact of AI study by Autonomous
Savings of $1 Trillion
Insurance
$400
Investment
Management
$200
Banking
$450
By Sector
Middle Office
$390, 38%
Back Office
$200, 19%
Front Office
$450, 43%
By Office
Back and
middle office
generate 60%
of savings
11. The Regulatory and Financial Crime Conference 2019 11
The future of financial services – Top 10
1
2
3
4
Digital channels, products, and client experience
Legacy platform transformation and digital impact
New Tech and transformation of middle / back office
Future of work and digital literacy
12. The Regulatory and Financial Crime Conference 2019 12
1 Future of work and digital literacy
4
82%
80%
52%
23%
0% 20% 40% 60% 80% 100%
Believe their organization needs
to transform the way it sources
and manages labor using digital
technology
Believe an organization's ability
to use digital sources of labor
will be a key factor to future
success
Have developed a strategy that
covers the digitization of labor
Have implemented the strategy
addressing the digitization of
labor
How is your company addressing workforce
ditigitization?
Preparing Digitization Workforce Report from The Economist Intelligence Unit (EIU) and sponsored by everis
2.9
5.5
10.7
0
2
4
6
8
10
12
2020 2025 2030
Workforce shortfall in
millions of people
Source: Korn Ferry Institute’s study
13. The Regulatory and Financial Crime Conference 2019 13
The future of financial services – Top 10
1
2
3
4
5
Digital channels, products, and client experience
Legacy platform transformation and digital impact
New Tech and transformation of middle / back office
Future of work and digital literacy
Big Tech: Friend or foe?
14. The Regulatory and Financial Crime Conference 2019 14
1 Big Tech: Friend or foe?
5
The competitive impact of BigTech
may be greater than that of
FinTech firms.
• BigTech has large customer
networks, enjoy name recognition
and are trusted.
• Customer data generated through
other services like social media
help tailor offerings matching
individual customers’ preferences.
• Strong financial positions and
access to low-cost capital = ability
to scale quickly
15. The Regulatory and Financial Crime Conference 2019 15
The future of financial services – Top 10
1
2
3
4
5
6
Digital channels, products, and client experience
Legacy platform transformation and digital impact
New Tech and transformation of middle / back office
Future of work and digital literacy
Big Tech: Friend or foe?
Financial crime in a digital world
16. The Regulatory and Financial Crime Conference 2019 16
1 Financial crime in a digital world
6
Cost of cyber attacks increase from $3 to $6 Trillion
1
• 25% of all malware attacks hit FS institutions
• Compromised credit cards up 212%
• Credential leaks up 129%
• Malicious apps up 102%
2
Criminal activity proceeds generate $1.6 - $4 Trillion
annually
3
Source: Cybersecurity Ventures
17. The Regulatory and Financial Crime Conference 2019 17
Identify
Prevent
Detect
Respond
Recover
Regulator
Corporate Risk
Management
Law Enforcement
Integrated
Ecosystem
1 Financial crime in a digital world
6
18. The Regulatory and Financial Crime Conference 2019 18
The future of financial services – Top 10
1
2
3
4
5
6
7
Digital channels, products, and client experience
Legacy platform transformation and digital impact
New Tech and transformation of middle / back office
Future of work and digital literacy
Big Tech: Friend or foe?
Financial crime in a digital world
Data – currency, risk, and challenge
19. The Regulatory and Financial Crime Conference 2019 19
1 Data – currency, risk, and challenge
7
Data, the new currency offers the potential to generate many new sources of
revenue. These opportunities need to be balanced with the amplification of
regulatory and compliance risk
0
50
100
150
200
2013 2020 F 2025 F
The digital universe:
Zettabytes
0
50
100
150
200
250
Companies mentioning AI in earnings
calls
Data protection
legislation around the
globe
GDPR
PIPEDA
HIPAA
CCPA
APPs
Source: UDC / Bloomberg from Fuel of the future: Data is giving rise to a new economy, The Economist
20. The Regulatory and Financial Crime Conference 2019 20
The future of financial services – Top 10
1
2
3
4
5
6
7
8
Digital channels, products, and client experience
Legacy platform transformation and digital impact
New Tech and transformation of middle / back office
Future of work and digital literacy
Big Tech: Friend or foe?
Financial crime in a digital world
Data – currency, risk, and challenge
AI governance and oversight
21. The Regulatory and Financial Crime Conference 2019 21
1 AI governance and oversight
8
Source: Deloitte Insights April 2019 – Can AI be ethical? Why enterprises shouldn’t wait for AI regulation
Bias and
discrimination
Lack of
transparency
Erosion of
privacy
Poor
accountability
Workforce
displacements
and
transitions
AI systems
may pose
diverse
ethical risks
About a 1/3 of executives in Deloitte 2019 survey
named ethical risks as one of the top three
potential concerns related to AI.
Governments are setting up AI ethics councils or task
forces and collaborating with other national
governments, corporations, and other organizations on
the ethics of AI.
Since 2017, more than two dozen national
governments have released AI strategies, road
maps, or plans that focus on developing ethics
standards, policies, regulations, or frameworks.
BigTech such as Google, IBM, and Facebook have
developed tools, designed guidelines, and
appointed dedicated AI governance teams to
address ethical issues
22. The Regulatory and Financial Crime Conference 2019 22
The future of financial services – Top 10
1
2
3
4
5
6
7
8
9
Digital channels, products, and client experience
Legacy platform transformation and digital impact
New Tech and transformation of middle / back office
Future of work and digital literacy
Big Tech: Friend or foe?
Financial crime in a digital world
Data – currency, risk, and challenge
AI governance and oversight
Ethics, conduct and culture take center stage
23. The Regulatory and Financial Crime Conference 2019 23
1 Ethics, conduct and culture take center stage
9
24. The Regulatory and Financial Crime Conference 2019 24
The future of financial services – Top 10
1
2
3
4
5
6
7
8
9
10
Digital channels, products, and client experience
Legacy platform transformation and digital impact
New Tech and transformation of middle / back office
Future of work and digital literacy
Big Tech: Friend or foe?
Financial crime in a digital world
Data – currency, risk, and challenge
AI governance and oversight
Ethics, conduct and culture take center stage
M&A and industry consolidation
25. The Regulatory and Financial Crime Conference 2019 25
1 M&A and industry consolidation
10
Americas
# of
Banks
Top 1000 231
Cap IQ Banks 5,760
EMEA
# of
Banks
Top 1000 375
Cap IQ Banks 6,716
Asia Pacific
# of
Banks
Top 1000 394
Cap IQ Banks 6,230
Source: The Banker’s World’s 1,000 Largest Banks Ranking; Cap IQ Database
26. The Regulatory and Financial Crime Conference 2019 26
The future of financial services – Top 10
1
2
3
4
5
6
7
8
9
10
Digital channels, products, and client experience
Legacy platform transformation and digital impact
New Tech and transformation of middle / back office
Future of work and digital literacy
Big Tech: Friend or foe?
Financial crime in a digital world
Data – currency, risk, and challenge
AI governance and oversight
Ethics, conduct and culture take center stage
M&A and industry consolidation
27. The Regulatory and Financial Crime Conference 2019 27
Rebecca Kelly
Partner,
Morgan Lewis
Financial crime compliance: Lessons learnt
from recent global enforcement
29. 29
Topics
to be
covered
29
• Background
Global developments
• UAE and GCC
The current and future regime
• EU and UK
The current regime and enforcement actions
• Asia - Pacific
Enforcement actions
• Case Study:
• Standard Chartered Bank
• Compliance: Lessons learned
• Questions
31. Background
Breakdown
• US: $23.52bn (90%)
• Europe: $1.7bn (7%)
• APAC: $609m (3%)
• MENA: $9.5M
Europe
• 1.7 bn: 83 fines, 17 regulators, 15 countries
• UK (FCA) 30%
APAC
• 40+ Regulators
• $609m / $541m H1 2018
MENA
• DFSA most active – 9.5 M fines
• $10.69 M imposed on MENA FI by international regulators
31
• Failings in systems and controls
rather than actual laundering of
money or financing of terrorism
• DFSA fine - failing to ensure anti-
money laundering systems operated
effectively; contraventions relating to
internal governance or deficiencies in
KYC processes.
34. UAE: Regime
Developments
1. Federal Law No. (20) of 2018 on Anti Money Laundering
2. Cabinet Resolution (10) of 2019 - Implementing Regulations
3. Ministerial Decisions: Minister of Justice Resolutions: (532) of 2019; (533) of
2019; (534) of 2019; (535) of 2019; (536) of 2019 and (563) of 2019.
4. goAML - new UN reporting platform launched in UAE in June 2019 by FIU
5. 2019 FATF mutual evaluation – last FATF assessment published 2008
34
35. GCC Developments
Bahrain
• Revised AML regime in 2013 and 2017
• September 2018 FATF Mutual Evaluation Report
Saudi Arabia
• Currently seeking to become a full member of FATF (rather than observer)
Oman
• MENAFATF onsite visit in 2010. Next visit in 2020. Lacking key developments in
2010 and expect legislative changes in advance of next visit.
Qatar
• MER published in 2008 – partially non-compliant across 6 core
recommendations. Next visit is Feb 2020.
Kuwait
• MER published in 2011 - next visit October 2021
35
37. EU: Regime
• Fourth EU Money Laundering Directive
• Fifth EU Money Laundering Directive (2020)
– transparency around ultimate beneficial ownership
– virtual currencies included
– Financial Intelligence Unit enhanced powers
– EDD for high risk jurisdictions
• Member States: Responsible for implementation and enforcement
37
38. EU: Failings to date
• Multiple: Danske, Swedbank, Nordea Bank, ING, Credit Agricole, Deutsche Bank,
KBC, Raiffeisen Bank International, ABN Amro and Rabobank
• Europol found that 0.7 – 1.28% of EU’s GDP is “detected as being involved in
suspect financial activity”
• Lack of Member State Regulation and Enforcement
• Co-ordination poor across Member States
• European Commission published paper in July 2019 on improving
implementation of AML and CTF framework in Europe to address failures
38
39. EU: Enforcement (ex UK)
• Growing willingness of EU regulators to penalize AML failures with large multi-
million $ fines
• 2008 – 2018: $1.19bn, 16 regulators
• Skewed by $900m Dutch resolution
• Switzerland & Luxembourg: activities targeted by US, less local enforcement
• Demark & Sweden: 5 fines past 5 years – total $17.2m
• Reaction to Danske and Nordea
39
40. UK: Enforcement Examples
• 04/19: Standard Chartered: £102.2m (more later)
• 03/19: Goldman Sachs: £34.3 million for transaction reporting failures
• 06/18: Canara Bank: £896,100 plus business restriction
• 01/17: Deutsche Bank: £163,076,224
• 10/16: Sonali Bank (UK): £3,250,660
Sonali Bank CEO: fine plus prohibition – under challenge
Sonali Bank Compliance Officer: £17,900 plus prohibition
40
42. Asia: Enforcement
• Hong Kong:
– 02/19: Guosen Securities Brokerage: record HKD 15.2 million fine from SFC
– 01/19: JP Morgan fined HKD 12.5 million for AML / CTF lapses including lack of CDD
• Singapore:
– 03/18: Standard Chartered - SGD$6.4m: AML and terrorist financing risk
– 10/16: 1MDB funds flow
– Falcon Bank: SGD$4.3m plus status withdrawal
– DBS Bank: SGD$1m
– UBS Singapore: SGD$1.3m
42
44. Case Study
Accepted breaches of UK MLRs and
equivalent in non-EEA branches
AML and sanctions
Dubai and UAE
Correspondent Banking
Standard Chartered
UK £102m part of settlement: $947m
to US
44
45. Case Study: Standard Chartered failings (1)
• AML controls (and oversight)
• Due diligence
• Ongoing monitoring
• First and second lines of defence
• Identifying and mitigating material AML risks
• Training
• Escalation of AML risks
• Culture
45
46. Case Study: Standard Chartered failings (2)
• Increased risks of breaching sanctions or laundering proceeds of crime
• Examples:
– opening account with AED 3 million cash in suitcase with little evidence of
origin of funds
– insufficient information about customer exporting dual use goods to over 75
countries, some in armed conflict
– not reviewing due diligence on a customer after another Bank blocked a
transaction because of a link to a sanctioned entity
46
47. Case Study: Remedial steps are instructive
• Review and update due diligence policies and procedures
• Investment to improve quality of due diligence: electronic platform
• Resource increased to manage financial crime risk: 4 x
• Integrated global financial crime strategy with clear governance
• New quality assurance checks
• Clear oversight and governance of Correspondent Banking business
• Linked to remuneration
47
49. Compliance: Lessons learned (1)
• Clear documented risk assessment and risk framework
• Address different businesses and their risks
• Oversight and governance
• Regularly monitor and update risk assessments, policies and procedures,
training
• Adequacy of specialist resource: first, second and third line
• Clear escalation process
• Proper process for decision-making on escalation
49
50. Compliance: Lessons learned (2)
• Cost advantages arising from proper risk assessments
• Benefits of working with law enforcement agencies and regulators
• Culture is important
• Crisis Management
• Document decisions taken and judgement calls
• Brand and reputation protection and enhancement
50
52. Rebecca Kelly
Rebecca Kelly counsels clients on arbitration,
litigation, corporate and regulatory
compliance, regulatory investigations,
occupational safety and health, and white
collar crime issues.
Rebecca advises public and private
corporations on corporate governance and
regulatory compliance. She counsels clients
involved in regional and international
criminal and quasi-criminal investigations
and prosecutions. She also conducts fraud
investigations, and files international criminal
and civil proceedings to recover
misappropriated assets worldwide.
Rebecca Kelly
Dubai
T: +971.4.312.1800
F: +971.4.312.1801
52
53. Our Global Reach
Our Locations
Africa
Asia Pacific
Europe
Latin America
Middle East
North America
Abu Dhabi
Almaty
Astana
Beijing*
Boston
Brussels
Century City
Chicago
Dallas
Dubai
Frankfurt
Hartford
Hong Kong*
Houston
London
Los Angeles
Miami
Moscow
New York
Orange County
Paris
Philadelphia
Pittsburgh
Princeton
San Francisco
Shanghai*
Silicon Valley
Singapore
Tokyo
Washington, DC
Wilmington
*Our Beijing and Shanghai offices operate as representative offices of Morgan, Lewis & Bockius LLP. In Hong Kong, Morgan Lewis operates through
Morgan, Lewis & Bockius, which is a separate Hong Kong general partnership registered with The Law Society of Hong Kong as a registered foreign law
firm operating in Association with Luk & Partners. Morgan Lewis Stamford LLC is a Singapore law corporation affiliated with Morgan, Lewis & Bockius LLP.
1100+
ASSOCIATES
700+
PARTNERS
31 OFFICES
ACROSS 17
TIME ZONES
180+
SENIOR
LAWYERS
450+
LEGAL
PROFESSIONALS