1. DOROTHY OWENS
64 Mount View, Henley On Thames, S Oxon RG9 2EJ
01491 573952 / 07719987274
owensdorothy628@gmail.com
uk.linkedin.com/in/DorothyOwens
Profile
Meticulous Office Worker and member of the CISI, I am looking for an opportunity to
work in the Financial Sales Sector. Excellent at juggling multiple tasks and thrives at
working under pressure. Quick to learn, and keen to learn new skills; I am looking
forward to working in an environment where I can use my full potential, meet and
exceed targets and push myself to my limits. Broad industry experience includes
Pharmaceuticals, Finance, Admin and Customer Services.
Skills
 Effective communicator
 Computer Literate
 Customer Service
 Purchase Ledger
 Creative Problem Solving
 Book Keeping
 Team Worker
 Excellent Telephone Manner
 Self-Motivated
 Punctual and Smart
Work Experience
Book-keeper, Charlton House Catering (2 years)
 Checked the book keeping from our Catering Managers
 Ensured invoices were paid on time using Purchase Ledger
 Check through 20 finance books per day
 Detected a theft by one of our Catering managers and reported it to
management
 Liaised closely with the Catering Managers and suppliers by telephone and
emails
Call Centre Operator, Automobile Association (9 months)
 Answered high volumes of calls from customers
 Dealt with membership packages and queries

2.  Transferring them to relevant departments
 Updated member records
 Set up Direct Debit payments
 Reviewed Membership plans
 Handled any complaints.
Springwater Food Bank (1 year)
 Set up and ran a Food Bank at my local church, Springwater, Peppard Common
 Liaised with other local Food Banks, such as ReadiFood, and other authorities
such as SOHA housing, Social Services, Doctor's surgeries etc, in order to assess
local needs and obtain referrals
 Organised donations, (monetary as well as food donations)
 Organised and set up a stall at The Henley Christmas Festival. The main
purpose of the stall was to raise funds as well as promoting and raising
awareness of the food bank
 Liaised with local companies to receive donations for the tombola. The stall
was a success and I managed to raise over £350, which was spent on Christmas
hampers for our recipients
 Organised Street Collections with SODC and raised a further £500 in total
 Set up collection points in Sonning Common where members of the public could
donate food items
 Regularly checking and updating stock
 Organising food parcels and deliveries
 Keeping records up to date
 Held regular weekly meetings with my team and used PowerPoint presentation
to demonstrate fund raising ideas as well as financial data.
 All documentation including referral sheets, were written up by myself, as well
as budgeting and filing.
 The Food Bank has been used to help over 100 struggling families in the area
Pharmacy Assistant, Day Lewis Pharmacy, H Carson Ltd (6 years)
 Dispensing prescriptions, I would collect over 100 prescriptions, and together,
the pharmacist and I would have them finished in two hours as well as serving
and dispensing customer prescriptions in between
 Dispensing prescriptions requires a lot of attention to detail. Getting it wrong
can have disastrous – and even dangerous consequences for the customer and
as such I had to work quickly and accurately
 Learned the generic as well as brand names for the all the medicines
 Learned how to prepare antibiotic suspensions, and dispense loose pills with
the use of counting triangles
 Advising customers on which medicines were best suited for them
 Supervised four sections of the shop, which included OTC medicines, First Aid
Products, Healthcare and Vitamins, and Cold and Flu remedies.
 Pushing sales for newly released OTC drugs (if the medicine was suited to the
customer)

3.  One summer I was able to increase sales of a new type of Benadryl by nearly
20%.
 Make sure the EPOS system was up to date on current prices
 Stock taking and reordering stock and POMs
 Training new staff
 Cashing up and locking up the premises at the end of the day
Ferro Metals (Covered Maternity leave)
 Working in the UK branch of a worldwide Chemicals company
 Secretary to the company director
 Answering telephone calls and taking messages
 Compiling letters and emails
 Booking flights and hotels for business trips
 Arranging meetings with clients as well as staff from branches in Germany and
America
 Creating invoices for companies such as Colgate, to whom we used to supply
chemicals to.
Education and Training
 HND In Computer Aided Engineering and Design
 Excel for the Office
 Pharmacy Counter Course
 First Aid for the Workplace
 3 AS Levels in Human Biology, Chemistry and Geology
 10 GCSEs including Mathematics, Science and English
Additional Information
Full, clean driving licence/ own transport.
Interests
Swimming, reading and following the stock market