2024 State of Marketing Report – by HubspotMarius Sescu
https://www.hubspot.com/state-of-marketing
· Scaling relationships and proving ROI
· Social media is the place for search, sales, and service
· Authentic influencer partnerships fuel brand growth
· The strongest connections happen via call, click, chat, and camera.
· Time saved with AI leads to more creative work
· Seeking: A single source of truth
· TLDR; Get on social, try AI, and align your systems.
· More human marketing, powered by robots
ChatGPT is a revolutionary addition to the world since its introduction in 2022. A big shift in the sector of information gathering and processing happened because of this chatbot. What is the story of ChatGPT? How is the bot responding to prompts and generating contents? Swipe through these slides prepared by Expeed Software, a web development company regarding the development and technical intricacies of ChatGPT!
Product Design Trends in 2024 | Teenage EngineeringsPixeldarts
The realm of product design is a constantly changing environment where technology and style intersect. Every year introduces fresh challenges and exciting trends that mold the future of this captivating art form. In this piece, we delve into the significant trends set to influence the look and functionality of product design in the year 2024.
How Race, Age and Gender Shape Attitudes Towards Mental HealthThinkNow
Mental health has been in the news quite a bit lately. Dozens of U.S. states are currently suing Meta for contributing to the youth mental health crisis by inserting addictive features into their products, while the U.S. Surgeon General is touring the nation to bring awareness to the growing epidemic of loneliness and isolation. The country has endured periods of low national morale, such as in the 1970s when high inflation and the energy crisis worsened public sentiment following the Vietnam War. The current mood, however, feels different. Gallup recently reported that national mental health is at an all-time low, with few bright spots to lift spirits.
To better understand how Americans are feeling and their attitudes towards mental health in general, ThinkNow conducted a nationally representative quantitative survey of 1,500 respondents and found some interesting differences among ethnic, age and gender groups.
Technology
For example, 52% agree that technology and social media have a negative impact on mental health, but when broken out by race, 61% of Whites felt technology had a negative effect, and only 48% of Hispanics thought it did.
While technology has helped us keep in touch with friends and family in faraway places, it appears to have degraded our ability to connect in person. Staying connected online is a double-edged sword since the same news feed that brings us pictures of the grandkids and fluffy kittens also feeds us news about the wars in Israel and Ukraine, the dysfunction in Washington, the latest mass shooting and the climate crisis.
Hispanics may have a built-in defense against the isolation technology breeds, owing to their large, multigenerational households, strong social support systems, and tendency to use social media to stay connected with relatives abroad.
Age and Gender
When asked how individuals rate their mental health, men rate it higher than women by 11 percentage points, and Baby Boomers rank it highest at 83%, saying it’s good or excellent vs. 57% of Gen Z saying the same.
Gen Z spends the most amount of time on social media, so the notion that social media negatively affects mental health appears to be correlated. Unfortunately, Gen Z is also the generation that’s least comfortable discussing mental health concerns with healthcare professionals. Only 40% of them state they’re comfortable discussing their issues with a professional compared to 60% of Millennials and 65% of Boomers.
Race Affects Attitudes
As seen in previous research conducted by ThinkNow, Asian Americans lag other groups when it comes to awareness of mental health issues. Twenty-four percent of Asian Americans believe that having a mental health issue is a sign of weakness compared to the 16% average for all groups. Asians are also considerably less likely to be aware of mental health services in their communities (42% vs. 55%) and most likely to seek out information on social media (51% vs. 35%).
AI Trends in Creative Operations 2024 by Artwork Flow.pdfmarketingartwork
This article is all about what AI trends will emerge in the field of creative operations in 2024. All the marketers and brand builders should be aware of these trends for their further use and save themselves some time!
2024 State of Marketing Report – by HubspotMarius Sescu
https://www.hubspot.com/state-of-marketing
· Scaling relationships and proving ROI
· Social media is the place for search, sales, and service
· Authentic influencer partnerships fuel brand growth
· The strongest connections happen via call, click, chat, and camera.
· Time saved with AI leads to more creative work
· Seeking: A single source of truth
· TLDR; Get on social, try AI, and align your systems.
· More human marketing, powered by robots
ChatGPT is a revolutionary addition to the world since its introduction in 2022. A big shift in the sector of information gathering and processing happened because of this chatbot. What is the story of ChatGPT? How is the bot responding to prompts and generating contents? Swipe through these slides prepared by Expeed Software, a web development company regarding the development and technical intricacies of ChatGPT!
Product Design Trends in 2024 | Teenage EngineeringsPixeldarts
The realm of product design is a constantly changing environment where technology and style intersect. Every year introduces fresh challenges and exciting trends that mold the future of this captivating art form. In this piece, we delve into the significant trends set to influence the look and functionality of product design in the year 2024.
How Race, Age and Gender Shape Attitudes Towards Mental HealthThinkNow
Mental health has been in the news quite a bit lately. Dozens of U.S. states are currently suing Meta for contributing to the youth mental health crisis by inserting addictive features into their products, while the U.S. Surgeon General is touring the nation to bring awareness to the growing epidemic of loneliness and isolation. The country has endured periods of low national morale, such as in the 1970s when high inflation and the energy crisis worsened public sentiment following the Vietnam War. The current mood, however, feels different. Gallup recently reported that national mental health is at an all-time low, with few bright spots to lift spirits.
To better understand how Americans are feeling and their attitudes towards mental health in general, ThinkNow conducted a nationally representative quantitative survey of 1,500 respondents and found some interesting differences among ethnic, age and gender groups.
Technology
For example, 52% agree that technology and social media have a negative impact on mental health, but when broken out by race, 61% of Whites felt technology had a negative effect, and only 48% of Hispanics thought it did.
While technology has helped us keep in touch with friends and family in faraway places, it appears to have degraded our ability to connect in person. Staying connected online is a double-edged sword since the same news feed that brings us pictures of the grandkids and fluffy kittens also feeds us news about the wars in Israel and Ukraine, the dysfunction in Washington, the latest mass shooting and the climate crisis.
Hispanics may have a built-in defense against the isolation technology breeds, owing to their large, multigenerational households, strong social support systems, and tendency to use social media to stay connected with relatives abroad.
Age and Gender
When asked how individuals rate their mental health, men rate it higher than women by 11 percentage points, and Baby Boomers rank it highest at 83%, saying it’s good or excellent vs. 57% of Gen Z saying the same.
Gen Z spends the most amount of time on social media, so the notion that social media negatively affects mental health appears to be correlated. Unfortunately, Gen Z is also the generation that’s least comfortable discussing mental health concerns with healthcare professionals. Only 40% of them state they’re comfortable discussing their issues with a professional compared to 60% of Millennials and 65% of Boomers.
Race Affects Attitudes
As seen in previous research conducted by ThinkNow, Asian Americans lag other groups when it comes to awareness of mental health issues. Twenty-four percent of Asian Americans believe that having a mental health issue is a sign of weakness compared to the 16% average for all groups. Asians are also considerably less likely to be aware of mental health services in their communities (42% vs. 55%) and most likely to seek out information on social media (51% vs. 35%).
AI Trends in Creative Operations 2024 by Artwork Flow.pdfmarketingartwork
This article is all about what AI trends will emerge in the field of creative operations in 2024. All the marketers and brand builders should be aware of these trends for their further use and save themselves some time!
A report by thenetworkone and Kurio.
The contributing experts and agencies are (in an alphabetical order): Sylwia Rytel, Social Media Supervisor, 180heartbeats + JUNG v MATT (PL), Sharlene Jenner, Vice President - Director of Engagement Strategy, Abelson Taylor (USA), Alex Casanovas, Digital Director, Atrevia (ES), Dora Beilin, Senior Social Strategist, Barrett Hoffher (USA), Min Seo, Campaign Director, Brand New Agency (KR), Deshé M. Gully, Associate Strategist, Day One Agency (USA), Francesca Trevisan, Strategist, Different (IT), Trevor Crossman, CX and Digital Transformation Director; Olivia Hussey, Strategic Planner; Simi Srinarula, Social Media Manager, The Hallway (AUS), James Hebbert, Managing Director, Hylink (CN / UK), Mundy Álvarez, Planning Director; Pedro Rojas, Social Media Manager; Pancho González, CCO, Inbrax (CH), Oana Oprea, Head of Digital Planning, Jam Session Agency (RO), Amy Bottrill, Social Account Director, Launch (UK), Gaby Arriaga, Founder, Leonardo1452 (MX), Shantesh S Row, Creative Director, Liwa (UAE), Rajesh Mehta, Chief Strategy Officer; Dhruv Gaur, Digital Planning Lead; Leonie Mergulhao, Account Supervisor - Social Media & PR, Medulla (IN), Aurelija Plioplytė, Head of Digital & Social, Not Perfect (LI), Daiana Khaidargaliyeva, Account Manager, Osaka Labs (UK / USA), Stefanie Söhnchen, Vice President Digital, PIABO Communications (DE), Elisabeth Winiartati, Managing Consultant, Head of Global Integrated Communications; Lydia Aprina, Account Manager, Integrated Marketing and Communications; Nita Prabowo, Account Manager, Integrated Marketing and Communications; Okhi, Web Developer, PNTR Group (ID), Kei Obusan, Insights Director; Daffi Ranandi, Insights Manager, Radarr (SG), Gautam Reghunath, Co-founder & CEO, Talented (IN), Donagh Humphreys, Head of Social and Digital Innovation, THINKHOUSE (IRE), Sarah Yim, Strategy Director, Zulu Alpha Kilo (CA).
Trends In Paid Search: Navigating The Digital Landscape In 2024Search Engine Journal
The search marketing landscape is evolving rapidly with new technologies, and professionals, like you, rely on innovative paid search strategies to meet changing demands.
It’s important that you’re ready to implement new strategies in 2024.
Check this out and learn the top trends in paid search advertising that are expected to gain traction, so you can drive higher ROI more efficiently in 2024.
You’ll learn:
- The latest trends in AI and automation, and what this means for an evolving paid search ecosystem.
- New developments in privacy and data regulation.
- Emerging ad formats that are expected to make an impact next year.
Watch Sreekant Lanka from iQuanti and Irina Klein from OneMain Financial as they dive into the future of paid search and explore the trends, strategies, and technologies that will shape the search marketing landscape.
If you’re looking to assess your paid search strategy and design an industry-aligned plan for 2024, then this webinar is for you.
5 Public speaking tips from TED - Visualized summarySpeakerHub
From their humble beginnings in 1984, TED has grown into the world’s most powerful amplifier for speakers and thought-leaders to share their ideas. They have over 2,400 filmed talks (not including the 30,000+ TEDx videos) freely available online, and have hosted over 17,500 events around the world.
With over one billion views in a year, it’s no wonder that so many speakers are looking to TED for ideas on how to share their message more effectively.
The article “5 Public-Speaking Tips TED Gives Its Speakers”, by Carmine Gallo for Forbes, gives speakers five practical ways to connect with their audience, and effectively share their ideas on stage.
Whether you are gearing up to get on a TED stage yourself, or just want to master the skills that so many of their speakers possess, these tips and quotes from Chris Anderson, the TED Talks Curator, will encourage you to make the most impactful impression on your audience.
See the full article and more summaries like this on SpeakerHub here: https://speakerhub.com/blog/5-presentation-tips-ted-gives-its-speakers
See the original article on Forbes here:
http://www.forbes.com/forbes/welcome/?toURL=http://www.forbes.com/sites/carminegallo/2016/05/06/5-public-speaking-tips-ted-gives-its-speakers/&refURL=&referrer=#5c07a8221d9b
ChatGPT and the Future of Work - Clark Boyd Clark Boyd
Everyone is in agreement that ChatGPT (and other generative AI tools) will shape the future of work. Yet there is little consensus on exactly how, when, and to what extent this technology will change our world.
Businesses that extract maximum value from ChatGPT will use it as a collaborative tool for everything from brainstorming to technical maintenance.
For individuals, now is the time to pinpoint the skills the future professional will need to thrive in the AI age.
Check out this presentation to understand what ChatGPT is, how it will shape the future of work, and how you can prepare to take advantage.
A brief introduction to DataScience with explaining of the concepts, algorithms, machine learning, supervised and unsupervised learning, clustering, statistics, data preprocessing, real-world applications etc.
It's part of a Data Science Corner Campaign where I will be discussing the fundamentals of DataScience, AIML, Statistics etc.
Time Management & Productivity - Best PracticesVit Horky
Here's my presentation on by proven best practices how to manage your work time effectively and how to improve your productivity. It includes practical tips and how to use tools such as Slack, Google Apps, Hubspot, Google Calendar, Gmail and others.
The six step guide to practical project managementMindGenius
The six step guide to practical project management
If you think managing projects is too difficult, think again.
We’ve stripped back project management processes to the
basics – to make it quicker and easier, without sacrificing
the vital ingredients for success.
“If you’re looking for some real-world guidance, then The Six Step Guide to Practical Project Management will help.”
Dr Andrew Makar, Tactical Project Management
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...Applitools
During this webinar, Anand Bagmar demonstrates how AI tools such as ChatGPT can be applied to various stages of the software development life cycle (SDLC) using an eCommerce application case study. Find the on-demand recording and more info at https://applitools.info/b59
Key takeaways:
• Learn how to use ChatGPT to add AI power to your testing and test automation
• Understand the limitations of the technology and where human expertise is crucial
• Gain insight into different AI-based tools
• Adopt AI-based tools to stay relevant and optimize work for developers and testers
* ChatGPT and OpenAI belong to OpenAI, L.L.C.
More than Just Lines on a Map: Best Practices for U.S Bike Routes
This session highlights best practices and lessons learned for U.S. Bike Route System designation, as well as how and why these routes should be integrated into bicycle planning at the local and regional level.
Presenters:
Presenter: Kevin Luecke Toole Design Group
Co-Presenter: Virginia Sullivan Adventure Cycling Association
Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...DevGAMM Conference
Has your project been caught in a storm of deadlines, clashing requirements, and the need to change course halfway through? If yes, then check out how the administration team navigated through all of this, relocating 160 people from 3 countries and opening 2 offices during the most turbulent time in the last 20 years. Belka Games’ Chief Administrative Officer, Katerina Rudko, will share universal approaches and life hacks that can help your project survive unstable periods when there seem to be too many tasks and a lack of time and people.
This presentation was designed to provide strategic recommendations for a brand in decline. The deck also incorporates a situational assessment, including a brand identity, positioning, architecture, and portfolio strategy for the Brand.
Presentation originally created for NYU Stern's Brand Strategy course. Design by Erica Santiago & Chris Alexander.
Good Stuff Happens in 1:1 Meetings: Why you need them and how to do them wellSaba Software
According to the latest State of the American Manager report from Gallup, employees who have regular meetings with their managers are almost three times as likely to be engaged as those who don’t. These regular check-ins keep managers and employees in sync and aligned. Want to see better manager/employee relationships in your organisation? Then make an all-in commitment to 1:1 meetings. Not sure how? You’ve come to the right place.
In this webinar with Jamie Resker, Founder and Practice Leader for Employee Performance Solutions (EPS), and Teala Wilson, Talent Management Consultant at Saba Software, you’ll get the inside track on how to hold effective 1:1 meetings, including tips for getting managers on board.
• Go beyond discussing the status of everyday work to higher level topics, including recognition, performance, development, and career aspirations
• Learn how to decide meeting frequency, what to cover, as well as roles and responsibilities of the manager and employee
• Understand how managers can build trust and make it comfortable for employees to provide upward feedback
• Unite your organisation with a unified approach to 1:1 meetings
Join us for this 1-hour webinar to get practical tips for building better manager-employee relationships with intention and purpose.
About the Speakers
Jamie Resker - Founder and Practice Leader for Employee Performance Solutions (EPS)
Jamie Resker, Practice Leader and Founder of Employee Performance Solutions, is a recognized innovator in performance management. She is the originator of the-the Performance Continuum Feedback Method® and Conversations to Optimize Employee Performance training program; tools and training that reshape communications between managers and employees to drive and align performance. Jamie is on the faculty for the Northeast Human Resources Association, is a contributor to Halogen Software's Talent Space Blog, and is an editorial advisory board member for HR Examiner.
Teala Wilson - Senior Consultant, Strategic Services, Saba Software
Teala is a Talent Management Consultant at Halogen Software, now a part of Saba Software. She has worked with teams on a national and global level supporting human resources in areas such as performance management, recruitment, employee benefit programs, training and talent development, workforce planning and internal communications. Teala also has a personal passion for visual arts and design.
Want to learn more? Join us for an upcoming Product Tour!
http://bit.ly/2yitfqu
A report by thenetworkone and Kurio.
The contributing experts and agencies are (in an alphabetical order): Sylwia Rytel, Social Media Supervisor, 180heartbeats + JUNG v MATT (PL), Sharlene Jenner, Vice President - Director of Engagement Strategy, Abelson Taylor (USA), Alex Casanovas, Digital Director, Atrevia (ES), Dora Beilin, Senior Social Strategist, Barrett Hoffher (USA), Min Seo, Campaign Director, Brand New Agency (KR), Deshé M. Gully, Associate Strategist, Day One Agency (USA), Francesca Trevisan, Strategist, Different (IT), Trevor Crossman, CX and Digital Transformation Director; Olivia Hussey, Strategic Planner; Simi Srinarula, Social Media Manager, The Hallway (AUS), James Hebbert, Managing Director, Hylink (CN / UK), Mundy Álvarez, Planning Director; Pedro Rojas, Social Media Manager; Pancho González, CCO, Inbrax (CH), Oana Oprea, Head of Digital Planning, Jam Session Agency (RO), Amy Bottrill, Social Account Director, Launch (UK), Gaby Arriaga, Founder, Leonardo1452 (MX), Shantesh S Row, Creative Director, Liwa (UAE), Rajesh Mehta, Chief Strategy Officer; Dhruv Gaur, Digital Planning Lead; Leonie Mergulhao, Account Supervisor - Social Media & PR, Medulla (IN), Aurelija Plioplytė, Head of Digital & Social, Not Perfect (LI), Daiana Khaidargaliyeva, Account Manager, Osaka Labs (UK / USA), Stefanie Söhnchen, Vice President Digital, PIABO Communications (DE), Elisabeth Winiartati, Managing Consultant, Head of Global Integrated Communications; Lydia Aprina, Account Manager, Integrated Marketing and Communications; Nita Prabowo, Account Manager, Integrated Marketing and Communications; Okhi, Web Developer, PNTR Group (ID), Kei Obusan, Insights Director; Daffi Ranandi, Insights Manager, Radarr (SG), Gautam Reghunath, Co-founder & CEO, Talented (IN), Donagh Humphreys, Head of Social and Digital Innovation, THINKHOUSE (IRE), Sarah Yim, Strategy Director, Zulu Alpha Kilo (CA).
Trends In Paid Search: Navigating The Digital Landscape In 2024Search Engine Journal
The search marketing landscape is evolving rapidly with new technologies, and professionals, like you, rely on innovative paid search strategies to meet changing demands.
It’s important that you’re ready to implement new strategies in 2024.
Check this out and learn the top trends in paid search advertising that are expected to gain traction, so you can drive higher ROI more efficiently in 2024.
You’ll learn:
- The latest trends in AI and automation, and what this means for an evolving paid search ecosystem.
- New developments in privacy and data regulation.
- Emerging ad formats that are expected to make an impact next year.
Watch Sreekant Lanka from iQuanti and Irina Klein from OneMain Financial as they dive into the future of paid search and explore the trends, strategies, and technologies that will shape the search marketing landscape.
If you’re looking to assess your paid search strategy and design an industry-aligned plan for 2024, then this webinar is for you.
5 Public speaking tips from TED - Visualized summarySpeakerHub
From their humble beginnings in 1984, TED has grown into the world’s most powerful amplifier for speakers and thought-leaders to share their ideas. They have over 2,400 filmed talks (not including the 30,000+ TEDx videos) freely available online, and have hosted over 17,500 events around the world.
With over one billion views in a year, it’s no wonder that so many speakers are looking to TED for ideas on how to share their message more effectively.
The article “5 Public-Speaking Tips TED Gives Its Speakers”, by Carmine Gallo for Forbes, gives speakers five practical ways to connect with their audience, and effectively share their ideas on stage.
Whether you are gearing up to get on a TED stage yourself, or just want to master the skills that so many of their speakers possess, these tips and quotes from Chris Anderson, the TED Talks Curator, will encourage you to make the most impactful impression on your audience.
See the full article and more summaries like this on SpeakerHub here: https://speakerhub.com/blog/5-presentation-tips-ted-gives-its-speakers
See the original article on Forbes here:
http://www.forbes.com/forbes/welcome/?toURL=http://www.forbes.com/sites/carminegallo/2016/05/06/5-public-speaking-tips-ted-gives-its-speakers/&refURL=&referrer=#5c07a8221d9b
ChatGPT and the Future of Work - Clark Boyd Clark Boyd
Everyone is in agreement that ChatGPT (and other generative AI tools) will shape the future of work. Yet there is little consensus on exactly how, when, and to what extent this technology will change our world.
Businesses that extract maximum value from ChatGPT will use it as a collaborative tool for everything from brainstorming to technical maintenance.
For individuals, now is the time to pinpoint the skills the future professional will need to thrive in the AI age.
Check out this presentation to understand what ChatGPT is, how it will shape the future of work, and how you can prepare to take advantage.
A brief introduction to DataScience with explaining of the concepts, algorithms, machine learning, supervised and unsupervised learning, clustering, statistics, data preprocessing, real-world applications etc.
It's part of a Data Science Corner Campaign where I will be discussing the fundamentals of DataScience, AIML, Statistics etc.
Time Management & Productivity - Best PracticesVit Horky
Here's my presentation on by proven best practices how to manage your work time effectively and how to improve your productivity. It includes practical tips and how to use tools such as Slack, Google Apps, Hubspot, Google Calendar, Gmail and others.
The six step guide to practical project managementMindGenius
The six step guide to practical project management
If you think managing projects is too difficult, think again.
We’ve stripped back project management processes to the
basics – to make it quicker and easier, without sacrificing
the vital ingredients for success.
“If you’re looking for some real-world guidance, then The Six Step Guide to Practical Project Management will help.”
Dr Andrew Makar, Tactical Project Management
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...Applitools
During this webinar, Anand Bagmar demonstrates how AI tools such as ChatGPT can be applied to various stages of the software development life cycle (SDLC) using an eCommerce application case study. Find the on-demand recording and more info at https://applitools.info/b59
Key takeaways:
• Learn how to use ChatGPT to add AI power to your testing and test automation
• Understand the limitations of the technology and where human expertise is crucial
• Gain insight into different AI-based tools
• Adopt AI-based tools to stay relevant and optimize work for developers and testers
* ChatGPT and OpenAI belong to OpenAI, L.L.C.
More than Just Lines on a Map: Best Practices for U.S Bike Routes
This session highlights best practices and lessons learned for U.S. Bike Route System designation, as well as how and why these routes should be integrated into bicycle planning at the local and regional level.
Presenters:
Presenter: Kevin Luecke Toole Design Group
Co-Presenter: Virginia Sullivan Adventure Cycling Association
Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...DevGAMM Conference
Has your project been caught in a storm of deadlines, clashing requirements, and the need to change course halfway through? If yes, then check out how the administration team navigated through all of this, relocating 160 people from 3 countries and opening 2 offices during the most turbulent time in the last 20 years. Belka Games’ Chief Administrative Officer, Katerina Rudko, will share universal approaches and life hacks that can help your project survive unstable periods when there seem to be too many tasks and a lack of time and people.
This presentation was designed to provide strategic recommendations for a brand in decline. The deck also incorporates a situational assessment, including a brand identity, positioning, architecture, and portfolio strategy for the Brand.
Presentation originally created for NYU Stern's Brand Strategy course. Design by Erica Santiago & Chris Alexander.
Good Stuff Happens in 1:1 Meetings: Why you need them and how to do them wellSaba Software
According to the latest State of the American Manager report from Gallup, employees who have regular meetings with their managers are almost three times as likely to be engaged as those who don’t. These regular check-ins keep managers and employees in sync and aligned. Want to see better manager/employee relationships in your organisation? Then make an all-in commitment to 1:1 meetings. Not sure how? You’ve come to the right place.
In this webinar with Jamie Resker, Founder and Practice Leader for Employee Performance Solutions (EPS), and Teala Wilson, Talent Management Consultant at Saba Software, you’ll get the inside track on how to hold effective 1:1 meetings, including tips for getting managers on board.
• Go beyond discussing the status of everyday work to higher level topics, including recognition, performance, development, and career aspirations
• Learn how to decide meeting frequency, what to cover, as well as roles and responsibilities of the manager and employee
• Understand how managers can build trust and make it comfortable for employees to provide upward feedback
• Unite your organisation with a unified approach to 1:1 meetings
Join us for this 1-hour webinar to get practical tips for building better manager-employee relationships with intention and purpose.
About the Speakers
Jamie Resker - Founder and Practice Leader for Employee Performance Solutions (EPS)
Jamie Resker, Practice Leader and Founder of Employee Performance Solutions, is a recognized innovator in performance management. She is the originator of the-the Performance Continuum Feedback Method® and Conversations to Optimize Employee Performance training program; tools and training that reshape communications between managers and employees to drive and align performance. Jamie is on the faculty for the Northeast Human Resources Association, is a contributor to Halogen Software's Talent Space Blog, and is an editorial advisory board member for HR Examiner.
Teala Wilson - Senior Consultant, Strategic Services, Saba Software
Teala is a Talent Management Consultant at Halogen Software, now a part of Saba Software. She has worked with teams on a national and global level supporting human resources in areas such as performance management, recruitment, employee benefit programs, training and talent development, workforce planning and internal communications. Teala also has a personal passion for visual arts and design.
Want to learn more? Join us for an upcoming Product Tour!
http://bit.ly/2yitfqu
Good Stuff Happens in 1:1 Meetings: Why you need them and how to do them well
Review of the Diet Solution-Get an Honest Review of the Diet Solution!
1. Thought Paper:
IT Strategies in a Tough Economy
When budgets are shrinking or constrained, IT has to shift its focus.
Joe Kosco
Chief Operating Officer
Network Automation, Inc.
654 South Western Avenue
Los Angeles, CA 90005
888-786-4796
NetworkAutomation.com
2. IT Strategies in a Tough Economy
Introduction
In good economic times, success simply means keeping pace. After all, the market is demanding your
company’s products and services, and your responsibility is simple: keep up with the demand no matter
what it takes. Most managers, whether they are business managers or technology managers respond to
this situation the same way. They hire more people to shoulder the increased load. Sales managers
seek out more sales reps. Foremen bring more assembly workers online. Customer service beefs up the
call center. And IT managers hire more administrators to maintain the constant flux of demands from
users, applications, systems, and networks.
In tough economic times, hiring your way out of a jam is not an option. There simply is no budget for
adding people. And for whatever reason, the workload never seems to wane the way business can. The
company’s revenues may be in decline, but the number of server crashes remains the same. And
somebody has got to fix it now!
To make matters even worse, a certain moodiness can pervade the workplace that makes users even
more demanding and less patient when the server is down, or their data isn’t ready, or the network isn’t
up, or they can’t send an email. People are naturally on edge in downtimes, especially when the whiff of
layoffs is in the air, so anything that gets in their way or prevents them from doing their job – ahem, IT
[cough] – will take the brunt of their frustration.
So what is a CIO or IT Manager to do?
The obvious answer is to do more with less.
How We Got Here
In a way, this has always been the case, even in the best of economic times. No department has
enabled more change and dynamism than the IT department over the past 40 years, and yet it rarely
gets the credit it deserves. Remember that project to improve the cash collection cycle in accounts
receivable … “Good job, Accounting!” Oh, and how about that system that provides customers with
faster response and better service … “Marketing, you really outdid yourself on that one!” That reminds
me … we need a system that can better track the flow of goods from our suppliers so we can reduce
waste and slash inventory costs … “IT, get me ROI on that project that will pay us back in six months.”
As these scenarios showcase, IT is seen as a necessary burden for making the rest of the business work
better. But when the company is focused on weathering the storm of a depressed economy rather than
expanding and enhancing operations, large IT budgets and expenditures are no longer viewed as
necessary. Instead, they are prime candidates for the proverbial paring knife.
But while IT faces the prospect of cutbacks, its core responsibilities are not going away. The legacy
technology infrastructure put in place over a period of decades must be maintained and supported, and
in many cases, modified so other departments can accomplish more with less.
2
3. So, with intra-company demands as high as ever and business survival at stake, a new and
fundamentally different approach is needed. Naturally, CIO’s and IT managers are interested in knowing
what options they have. They need to know how to accomplish the seemingly impossible feat of doing
more with less.
There is a silver lining here. With all the improvements IT has been working on in Sales, Finance,
Accounting, and Operations, it hasn’t had much time to look inward. Consequently, there is a huge
opportunity for improvement, and needless to say, there is a lot of low hanging fruit.
Where to Begin?
When deciding where to focus attention on improving efficiency and effectiveness, the first step is to
understand your business processes (also referred to as work processes). Business processes are
defined as the series of actions that must be executed to deliver a benefit for downstream employees or
customers. Business processes can be small (i.e., involving one IT worker) or far-reaching (i.e., involving
many workers, servers, applications, departments, and end users).
And lest you be confused, business processes are not merely simple tasks isolated in a vacuum from
other business processes. Business processes are inherently interlinked, so a deficiency or problem in
one area can have a rippling effect, causing errors, delay, and downtime in other business processes.
They have a reach and impact beyond themselves. The opposite is also true: streamlining, fool-
proofing, and automating a small business process can have a dramatic positive impact on other,
seemingly unrelated, larger business processes.
Regardless of business process size, reach, and impact, IT managers must do a much better job of
understanding them than they have historically. In the past, a thorough understanding of business
processes was unnecessary; managers could simply throw more resources at any problem to fix it.
However, this option is no longer available. Now, managers must understand their business processes
so they can then improve them. They need to understand these processes “as is”, so they can visualize
the weak points and eliminate them.
So, more specifically, where does one begin in this quest for understanding business processes?
First, you have to understand that business processes (whether they are manual, automatic, or a
combination of both) are composed of events, decision-points, and actions. Events are the shotgun
start for business processes. They are the way in which business processes are initiated or triggered. An
event could be an end user needing help; it could be the receipt of an order via fax; it could be the
appearance of a specific file on the network; it could be a server freezing up.
Once an event triggers a business process, a series of actions and decision-points ensues. For example,
if the event is the appearance of a file that contains important data, actions involving reading the data
and parsing the data for specific information would follow. Now, let’s imagine that the important data
contained in the file is the inventory level of widgets at warehouse Z. A decision is now necessary –
whether to order more widgets or not. To make that decision, we would want to know how many
outstanding orders for the widget we placed previously, and how many orders have been placed on
backorder by our customers. Once we collect that information from other systems (via another set of
actions, of course!), we can make the decision whether or not to order more widgets.
3
4. And remember, the business process above impacts other business processes. For example, if the
widget is out of stock and cannot be reordered immediately, we would want to inform backordered
customers that they should expect delay in their shipments. If we fail to link these business processes,
we will leave customers in the dark regarding their orders, leading to their ultimate pique and
frustration. We will also dramatically increase the amount of time customer service representatives
spend on after-the-fact damage repair activities. Well coordinated and integrated business processes
proactively prevent many undesirable situations, and the resulting resource drain, from arising in the
first place.
What to Scrutinize?
Understanding your business processes isn’t just busy work. It is an essential step in identifying what is
inefficient, broken, or even wrong with the process. Your work here will not be in vain.
The waiting is the hardest part
The first area of scrutiny (and potential opportunity) in any business process are its “waits” or delays.
These are points in which workers, machines, and applications are waiting for some event to transpire
or some threshold to be attained before the business process can begin or proceed. For example, a
worker (let’s call her Madge) might be responsible for entering faxed orders into the ERP system.
Perhaps Madge waits until 3:00 pm each workday before beginning this task which usually takes about
an hour to perform. This means that orders collected in Madge’s in-basket can “wait” for nearly a day
before they are entered. And what happens when an order arrives at 4:30 pm on Friday? Well, that can
wait until Monday. And what happens if Madge calls in sick on Monday? And who steps up when
Madge goes on vacation?
My advice to you: Look for the waits and delays in your business processes first and foremost, for there
you shall find opportunity for streamlining, automation, and process improvement (no offense, Madge).
In the process above, one can easily imagine a system that routes faxes to email with a PDF of the order.
This service is extremely inexpensive, and adds the addition benefit of an electronic copy and audit trail
compared with traditional faxing. Next, common automation software can detect the email, download
the PDF, and automatically scan it with OCR technology. Key information from the order (customer,
address, SKU, quantity, price, etc.) can be gleaned from the order and automatically entered into the
ERP system.
While the IT department isn’t usually responsible for order entry, it is responsible for accelerating the
timeliness and flow of information. How information is received from outside corporate walls, to how it
is transferred within via files or databases, is the domain of IT. IT must be on the lookout for situations
where data, files, and information wait for batch processing. These are potential business process
points that should be streamlined and automated.
As a general rule, reducing and eliminating waits will vastly improve a business process and lessen the
negative impact that can often result from excessive or abnormal waits.
4
5. To err is human, but taking the blame is a whole ‘nother thing
The next place to look for inefficiencies and opportunity for improvement is business process errors.
The tricky thing about process errors is that they might not occur very often. They might even occur
rarely. But when they do happen, errors are very disruptive, costly, and time-consuming.
Talking about Madge, she really is great, but every once in a while, she enters 100 for the order quantity
when the customer only orders 10 units. Then, the factory goes wild. They hire people to work
overtime to keep up with demand. Purchasing buys a slew of raw materials. The place really ramps up
because – you know – the customer is #1.
In IT, lost data or a server going down at exactly the wrong time can have enormous consequences.
Look in areas where errors (human or machine generated) have happened in the past, or where a future
error could cause severe damage. Here you will find significant opportunities for automation and
business process improvement.
Should I stay or should I go now?
Some decisions require thought. They require the collection of data and facts that cannot be known
prior to the decision. The decision-maker must analyze this information, identify unknowns and
ambiguities, mull the pros and cons of each decision scenario, and ultimately take a course of action.
For whatever reason, human beings (most of us anyway – no offense Madge) evolved brilliantly in this
direction. Human beings are vastly superior to machines when it comes to thinking.
Examples of business processes involving thought include analyzing reports and business intelligence.
Another one that comes to mind is understanding and optimizing business processes.
Other decisions only require rote logic. The facts, at least the variables and their importance, can be
known in advance. All one needs to do is set up the decision tree, and let the data make the decision.
Human beings are mediocre at this skill. Machines are incredible.
Examples of business processes that only require facts and logic include restarting an important
computer service that has stopped working, extracting data from a file, and generating and distributing
reports.
The key here is to let the humans do what they do best, and let the machines do what they do best.
That means IT managers should look at the types of decisions their people are making, and they should
ask themselves which ones require thought and which ones require only logic. After separating the two
types, the focus should turn to automating the latter.
Working in a coal mine
Another font of promise for generating enormous productivity gains lies in eliminating repetitive,
manual tasks so many IT workers engage in each day. Any computer-related activity that someone
5
6. engages in more than two times is a ripe candidate for automation. Gone should be the days when
someone performs a repetitive, manual task “because that’s my job.” Machines can perform these
activities much better than human beings.
Repetitive, manual activities fall into two categories: monitoring and execution. In this day and age,
nobody should be monitoring anything. Employees need to be notified when key events take place,
threshold limits are exceeded, or exceptions/deviations occur. These can all be known in advance and
planned for, and automation can be relied on to monitor, notify, and if you get really crazy,
automatically respond to and rectify any situation outside the norm.
Execution should also be automated. If you do it more than twice, you do it using a computer, and you
can lay out a logical sequence of steps to executed – the process should be automated – end of story.
You and your people have more important things to do – thinking and planning.
Going the extra mile
Streamlining, automation, and process improvement often lead to unexpected opportunities to
positively impact a customer’s experience and other interconnected business processes. In the
conventional order entry example discussed above, Madge never gave customers a written confirmation
of their orders, complete with a tracking number and details about order quantity and SKU numbers.
She never even called them to confirm order receipt. This is just too time-consuming and complex to do
over the phone, and most legacy ERP systems are not designed for this functionality. Yet we all know
that customers value the piece-of-mind that comes with updates and confirmations. Customers want to
be in the loop – whether that means receiving good or bad news – because this knowledge manifests as
peace-of-mind. Good news is reassuring; bad news is actionable and provides enough time to rectify a
small error before it becomes a big problem. So in either situation, the customer comes out ahead.
In the automated order entry process, however, it is very easy to add the benefit of transparency. With
automation, it is very straightforward to send a confirmation email to the customer with the tracking
number and order details. This would make customers feel more confident and provide them the
opportunity to make a change in the event anything was entered incorrectly. This small change
represents a huge boost in the business process’s value in the eyes of the customer.
Automation, properly planned and implemented, does more than merely automate a given business
process. It allows for orchestration of multiple, complex, interconnected business processes. In this
context, orchestration is defined as the coordinated, intelligent execution of business processes that
span departments, applications, and computing resources. As such, orchestration enables organizations
to think in terms of the macro business processes that deliver value to customers, partners, and
employees – and provides a pathway for optimizing and enhancing these macro business processes.
Business Process Automation Software
As the arguments above suggest, IT organizations need to pursue aggressive business process
automation strategies in order to increase productivity, slash costs, and provide better customer service.
In many cases, people inside the organization understand what needs to be accomplished. The problem
is that they don’t have the tools necessary for successful execution of the strategy.
6
7. The real answer is business process automation software. The right software package – an automation
platform, really – can provide the IT organization with the power it needs to start streamlining and
automating time-consuming and costly business processes quickly, be they simple or complex. The
payback on selecting the right platform can be immediate upon the first implementation, so choosing
wisely is paramount.
But choosing the right software package can be an extremely daunting task, especially in hard economic
times when budgets are hogtied. That is why the 11-point evaluation checklist detailed below should be
extremely helpful.
11-Point Evaluation Checklist for Choosing the Right Automation Software Package
1. Cost Justification
You are in a very tight budget position, and any expenditure must be examined very closely. You simply
cannot spend a fortune on an automation software package. Here’s a benchmark to consider: Redmond
Magazine’s 2008 Salary Survey shows the median base salary for an IT worker is nearly $80,000. If you
are considering an automation software package with a price tag more than half that amount, or
$40,000, you are probably making a big mistake. The software must pay for itself in weeks or months,
not years.
2. No Code Required
You need to start realizing the benefit of automation immediately. You can’t afford to hire script
developers, and you don’t have time to train your people on an entirely new set of skills. You need to
procure automation software that does not require your people to learn a new programming language.
Consequently, you need “no code” automation software that provides drag-and-drop, fill-in-the-blank,
plain-English tools for comprehensive automation.
3. Visual Interface to Harmonize Business Processes with IT Infrastructure
You need software that bridges the gap between IT’s physical assets – the servers, applications, systems,
and networks – and your business processes. Leading software packages include components that allow
people to design workflows, or flow charts, of business processes. This greatly helps in understanding
current-state business processes and how they will be automated, as well as communicating the desired
changes to other team members or non-technical users outside of IT. The best automation packages
provide a graphic mechanism for enhanced collaboration as well as tools for managing collaboration
between team members.
4. Wide Range of Tools for Automating Common Tasks
No-code, graphical automation does nothing if the capabilities are limited. Make sure the package you
choose is feature rich. It should contain many tools – in the hundreds – for automating common IT
business processes. These include tools for event detection (file, system, event log, etc.), data
automation (SQL, XML, data within files, etc.), data and file transport and integration (Windows
network, telnet, FTP, HTTP, etc.), and support for commonly used applications (Active Directory,
7
8. Microsoft Excel, etc.). Don’t limit yourself by choosing a package that simply meets your needs now.
Allow yourself the flexibility to have the application grow with your future demands and ever-changing
business processes.
5. Support for Standards
You need an automation platform that will integrate with your existing environment, as well as support
and enable future changes in IT infrastructure. Consequently, it must support the common standards
for applications and networks including FTP/SFTP, OLE/ODBC, HTTP, XML, POP3, SNMP, SNMP, WMI,
and more. Some applications offer direct tie-ins to specific applications but only support some of the
common standards listed above. Make sure you choose a solution that can support your entire
infrastructure, not just a few applications.
6. Orchestration
Chances are that you have more than one server that will be involved in automation, so you will need to
intelligently coordinate automated execution across these machines. The platform you choose must
enable you to assign and execute the basic building blocks of automation – events, tasks, and decision-
points – to the correct resource or server.
7. Multi-User Support
You may have a team of people responsible for designing, building, testing, and maintaining automation
throughout your organization. You need a tool that helps administrators delegate work and track
progress of team members and their automation projects. This also ensures that only authorized
individuals are involved in the process.
8. Centralization
You don’t want automation scripts and batch files floating loose across your organization. It simply isn’t
secure, and it cannot be controlled. You need an automation package that enables you to centralize
automation and its management, but at the same time, gives you the capability to execute automation
in a decentralized manner. The only way this can be accomplished is through a sophisticated
client/server architecture, whereby information and communication is centralized at the server and
execution is performed by the clients.
9. Automation Reporting and Information
You need a package that provides you with meaningful and actionable intelligence regarding important
automation events. You don’t want to be bombarded with noise. You need to quickly detect errors so
that you and your team can proactively respond to and fix any problem. The platform you choose
should provide alerts for events you define as critical, plus a reporting component that summarizes and
synthesizes the wealth of data generated by leading automation solutions.
10. Installed Base
You want software that has been stressed, tested, and put through the wringer – not only by the
manufacturer, but most importantly by thousands of installations with different environments, including
8
9. those similar to yours. Purchasing software from vendors who have no proof that their software is
widely used, scalable, reliable and accepted is extremely risky. You can’t afford for this decision to
backfire on you given the current economic climate.
11. Third Party Endorsements
Another way to reduce your risk is to look at product reviews from knowledgeable third parties such as
trade publications and analysts. You can also ask vendors for case studies showing how they have
solved various automation issues. If the vendor doesn’t have this information readily available, you will
be taking a leap of faith to move forward with their software.
Summary
Business process automation is the answer for many organizations and IT departments struggling with
tough economic conditions and constrained budgets. Planned and executed properly, it will lead to
enormous costs savings, productivity improvements, robust processes, and better customer service.
Organizations that embark on this path must choose a comprehensive software platform that will help
them achieve these goals without breaking their budgets. Those that follow the common-sense
strategies outlined in this white paper will succeed.
About the Author
Joe Kosco is the Chief Operating Officer for Network Automation, based in Los Angeles. Network
Automation, Inc. is the mid-market leader and innovator in automation software designed to
orchestrate, integrate, and automate processes in IT and across the organization. Network
Automation’s sole focus is creating tools that reduce the complexity of building and maintaining
automation solutions. The company’s flagship product, called AutoMate BPA Server, is known for a
combination rarely seen in the software industry – power and simplicity. Over 15,000 customers realize
the value of Network Automation’s software every day. This includes hundreds of large organizations
like NASA, IBM, Kaiser Permanente, Verizon, FedEx and thousands of small companies you have never
even heard of.
9