This document summarizes the research process and findings from developing a solution to help children with dry and itchy skin have a more positive daily skincare routine. The researcher conducted interviews with families and a dermatologist to develop user personas and maps of current routines. Ideas for improving the routine, like a "dream ritual" kit with different creative skincare activities, were prototyped and tested. The proposed outcome is a theme-based kit that families can use to build customized skincare rituals and make the routine a more joyful experience. Next steps involve further prototyping, testing, and developing the solution into a digital platform.

1. Create joyful daily
care routine
for children with
dry and itchy skin
Review 2 Draft | Maya Peng | 20200316

2. How might we help children with ichthyosis have a
positive everyday life experience?
Review 1

3. How might we help children with dry and itchy skin
have an engaged and joyful daily
care with their families?
Review 2

4. Adjustment
What have changed
1. More focused:
Creaming routine - ritual
2. Generalized user group:
Ichthyosis - Children with
itchy and dry skin
Why and how
1. The most needed and
problematic - Insights
from the research
2. Larger audience,
easier testing - Insights
from the research

5. Research - Define - Ideation - Prototype - Test
One parent Interview;
One interview with Florence;
One interview with both
Florence & parent, card
sorting method;
One adult with eczama
interview
Ideation
Co-ideation
Test of 3 ideas
Empathy map
Persona
Co-journey mapping
Journey mapping
Desk and internet research
about Treatment, daily life
chanllenge, Therapeutical
education - Eczema school,
Routines and rituals, other
patient stories
Made a list of what’re done and
undergoing right now. Will show visual
outcomes at the review instead.

6. Interviews, card sorting
I’ll show some pictures
and highlights from the
interviews.
I’ll explain the purposes
and outcomes of them.

7. Persona
Adam
6 years old
Eczema
Emily
11 years old
Ichthyosis
Ray
42 years old
Father of a child
with ichthyosis
Show 2-3 personas. In order to start from the real needs,
wants and pains of the users.

8. Empathy map
Adam
6 years old
Eczema
Say
Do
Think
Feel
Show one empathy map of a persona. In order to deepen
understanding and build empathy toward the users

9. Journey map
Adam
6 years old
Eczema
From insights of the interviews, I created 2 journey maps
to visualize how creaming is done right now, in order to
identify the painful and delight moments.

10. Co-ideation
Will show the process of
co-ideation and the outcome

11. The dream ritual!
Adam
6 years old
Eczema
A journey maps to visualize a perfect creaming routine, in
order to visualize how a good creaming routine should
look like.

12. Prototype and test of ideas
The process and outcome of 3 ideas testing.
1. Rythm invitation.
2. Creaming station
3. Imitation SPA
Prototyping of the ritual.

13. Outcome
Children and parents can
build various rituals using different components.
Several theme to choose from, or create her own.
Rythm invitation. Creaming station. Creaming drawer/cupboard.
Portable kit. Co-schedule.
Body part puzzel. “Follow me” game. Background music.
Creaming journey poster. Show achievement. Reward.
A themed kit to create joyful creaming ritual.
Theme:
Preparation:
Creaming:
After creaming:

14. Outcome Communication at Review 3
A dream creaming ritual walkthrough.
Showcase prototypes.
Showcase the documentation of families’
adoption of the ritual kit.

15. Next steps
Prototype all ideas.
Test all prototypes.
Improve.
Materialize the final tool kit.
Test and document different family’s adoption.
Future development:
Digitalize part of this tool kit.
Mobile app + Easyly print out materials
+ other forms of rituals