The document provides information on Pearson BTEC qualifications in Retail Knowledge at Levels 2 and 3, including the objectives, structures, units, and assessment methods. It outlines the different qualification sizes available, from Award to Diploma, and specifies the credit values, total qualification times, and guided learning hours for each. The document also details any changes made in the 7th issue and provides contact information for Pearson.
The customer has always been at the heart of marketing. Knowledge and understanding of customer behaviour and changing needs and wants provides the essential basis of a market orientation. Today marketers not only need to consider how best to meet their customers’ requirements, but understand their expectations and provide consistent customer experience. This Guide looks at different types of customers and organisational contexts; it considers how to identify customer expectations and the importance of customer satisfaction and loyalty; and assesses the importance and role of brands and consumer behaviour theory in relation to expectations. It unpacks the different dimensions of customer experience, looks at customer experience design and frameworks, and activities that enhance the customer experience. Finally, it looks at how to measure and monitor customer experience including relevant measures, metrics and research and how to use that information to improve the experience in the future.
The customer has always been at the heart of marketing. Knowledge and understanding of customer behaviour and changing needs and wants provides the essential basis of a market orientation. Today marketers not only need to consider how best to meet their customers’ requirements, but understand their expectations and provide consistent customer experience. This Guide looks at different types of customers and organisational contexts; it considers how to identify customer expectations and the importance of customer satisfaction and loyalty; and assesses the importance and role of brands and consumer behaviour theory in relation to expectations. It unpacks the different dimensions of customer experience, looks at customer experience design and frameworks, and activities that enhance the customer experience. Finally, it looks at how to measure and monitor customer experience including relevant measures, metrics and research and how to use that information to improve the experience in the future.
This Guide provides a strategic look at the disruptive digital environment, digital planning, channels and tools. It looks first at a range of tools and frameworks for analysing the micro and macro digital environment and identifying and assessing strategic implications and relevant emerging themes. It also looks at how to assess, monitor and generate insights into key emerging themes. It then moves on to look at strategic objectives and recommendations to acquire, convert and retain customers using a digital approach, and how to develop an agile response to changing customer behaviour. It also focuses on how to optimise key digital channels and content in order to deliver a strategic, digitally enhanced plan and the tactics and resources required. Finally, it looks at the tools available to measure social, sentiment and site behaviour and how to monitor and measure digital channels.
London School of International Business offers online Diploma in Business and Marketing Strategy (SCQF Level 11/ RQF Level 7) (Accelerated Mode) in just 8 months.
Get in touch with us at www.LSIB.co.uk via Live Chat.
Pay fee in easy flexible instalments:
Monthly / Quarterly or half yearly
Payment can be made online using credit / debit card
You can also pay through bank transfer/ EFT
Extra 5% discount available for those paying in full.
Mustafë Bislimi - Partner Program and Partner Level SchemePECB
Mustafë, as the Director of PECB Africa and
Middle East is in charge of all PECB activities in the
region, in which he partners ties, mobilizes and
harmonizes resources to provide our clients with
comprehensive certification services that inspire trust
and confidence
Se
Operation
Analysis
Techniques:
Product and
Service Design
and Sustainability
Seminar 7
Some Potential Cases
Patagonia: Driving Sustainable Innovation by Embracing Tensions
B5853-PDF-ENG
https://hbsp.harvard.edu/tu/0231e3f6
Sobey's Inc: A Strategic Approach to Sustainable Seafood Supply
W13623-PDF-ENG
https://hbsp.harvard.edu/tu/e80f493b
The Ritz-Carlton Hotel Company: The Quest for Service Excellence
CU09-PDF-ENG
https://hbsp.harvard.edu/tu/6399f627
The Ritz-Carlton Hotel Company: The Quest for Service Excellence, Spreadsheet
Supplement
CU11-XLS-ENG
https://hbsp.harvard.edu/tu/016088ad
https://hbsp.harvard.edu/tu/0231e3f6
https://hbsp.harvard.edu/tu/e80f493b
https://hbsp.harvard.edu/tu/6399f627
https://hbsp.harvard.edu/tu/016088ad
Design of Goods
and Services
PowerPoint presentation to accompany
Heizer, Render, Munson
Operations Management, Twelfth Edition, Global Edition
Principles of Operations Management, Tenth Edition, Global Edition
PowerPoint slides by Jeff Heyl
5
Outline
Ø Global Company Profile: Regal Marine
Ø Goods and Services Selection
Ø Generating New Products
Ø Product Development
Ø Issues for Product Design
Ø Product Development Continuum
Outline - Continued
Ø Defining a Product
Ø Documents for Production
Ø Service Design
Ø Application of Decision Trees to Product
Design
Ø Transition to Production
▶ Global market
▶ 3-dimensional CAD system
▶ Reduced product development time
▶ Reduced problems with tooling
▶ Reduced problems in production
▶ Assembly line production
▶ JIT
Regal Marine
Seminar Learning Objectives
5.1 Define product life cycle
5.2 Describe a product development system
5.3 Build a house of quality
5.4 Explain how time-based competition is
implemented by OM
By the end of this seminar you should
be able to :
Learning Objectives
5.5 Describe how goods and services are
defined by OM
5.6 Describe the documents needed for
production
5.7 Explain how the customer participates in
the design and delivery of services
5.8 Apply decision trees to product issues
When you complete this chapter you
should be able to :
Ø Organizations exist to provide goods or
services to society
Ø Great products are the key to success
Ø Top organizations typically focus on core
products
Ø Customers buy satisfaction, not just a
physical good or particular service
Ø Fundamental to an organization's strategy
with implications throughout the operations
function
Goods and Services Selection
Ø Limited and predicable life cycles requires
constantly looking for, designing, and
developing new products
Ø Utilize strong communication among
customer, product, processes, and suppliers
Ø New products generate substantial revenue
Goods and Services Selection
Goods and Services Selection
Figure 5.1
The higher the percentage of
sales from the last 5 years, the
more likely the firm is to be a
leader.
50% –
40% –
30% –
20.
London School of International Business offers online Advance Diploma in Computing and Information Technology (240 credits) in just 8 months.
Get in touch with us at www.LSIB.co.uk via Live Chat.
Pay fee in easy flexible instalments:
Monthly / Quarterly or half yearly
Payment can be made online using credit / debit card
You can also pay through bank transfer/ EFT
Extra 5% discount available for those paying in full.
London School of International Business offers online Diploma in Business and Marketing Strategy (SCQF Level 11/ RQF Level 7) (Standard Mode) in just 8 months.
Get in touch with us at www.LSIB.co.uk via Live Chat.
Pay fee in easy flexible instalments:
Monthly / Quarterly or half yearly
Payment can be made online using credit / debit card
You can also pay through bank transfer/ EFT
Extra 5% discount available for those paying in full.
London School of International Advance Diploma in Health and Social Care Management (240 credits) only in just 8 months.
Get in touch with us at www.LSIB.co.uk via Live Chat.
Pay fee in easy flexible instalments:
Monthly / Quarterly or half yearly
Payment can be made online using credit / debit card
You can also pay through bank transfer/ EFT
Extra 5% discount available for those paying in full.
These qualifications are aimed at learners entering the Digital Marketing sector as well as those already working in these areas who are looking to renew their skills with formal training.
Introduction to AI for Nonprofits with Tapp NetworkTechSoup
Dive into the world of AI! Experts Jon Hill and Tareq Monaur will guide you through AI's role in enhancing nonprofit websites and basic marketing strategies, making it easy to understand and apply.
This Guide provides a strategic look at the disruptive digital environment, digital planning, channels and tools. It looks first at a range of tools and frameworks for analysing the micro and macro digital environment and identifying and assessing strategic implications and relevant emerging themes. It also looks at how to assess, monitor and generate insights into key emerging themes. It then moves on to look at strategic objectives and recommendations to acquire, convert and retain customers using a digital approach, and how to develop an agile response to changing customer behaviour. It also focuses on how to optimise key digital channels and content in order to deliver a strategic, digitally enhanced plan and the tactics and resources required. Finally, it looks at the tools available to measure social, sentiment and site behaviour and how to monitor and measure digital channels.
London School of International Business offers online Diploma in Business and Marketing Strategy (SCQF Level 11/ RQF Level 7) (Accelerated Mode) in just 8 months.
Get in touch with us at www.LSIB.co.uk via Live Chat.
Pay fee in easy flexible instalments:
Monthly / Quarterly or half yearly
Payment can be made online using credit / debit card
You can also pay through bank transfer/ EFT
Extra 5% discount available for those paying in full.
Mustafë Bislimi - Partner Program and Partner Level SchemePECB
Mustafë, as the Director of PECB Africa and
Middle East is in charge of all PECB activities in the
region, in which he partners ties, mobilizes and
harmonizes resources to provide our clients with
comprehensive certification services that inspire trust
and confidence
Se
Operation
Analysis
Techniques:
Product and
Service Design
and Sustainability
Seminar 7
Some Potential Cases
Patagonia: Driving Sustainable Innovation by Embracing Tensions
B5853-PDF-ENG
https://hbsp.harvard.edu/tu/0231e3f6
Sobey's Inc: A Strategic Approach to Sustainable Seafood Supply
W13623-PDF-ENG
https://hbsp.harvard.edu/tu/e80f493b
The Ritz-Carlton Hotel Company: The Quest for Service Excellence
CU09-PDF-ENG
https://hbsp.harvard.edu/tu/6399f627
The Ritz-Carlton Hotel Company: The Quest for Service Excellence, Spreadsheet
Supplement
CU11-XLS-ENG
https://hbsp.harvard.edu/tu/016088ad
https://hbsp.harvard.edu/tu/0231e3f6
https://hbsp.harvard.edu/tu/e80f493b
https://hbsp.harvard.edu/tu/6399f627
https://hbsp.harvard.edu/tu/016088ad
Design of Goods
and Services
PowerPoint presentation to accompany
Heizer, Render, Munson
Operations Management, Twelfth Edition, Global Edition
Principles of Operations Management, Tenth Edition, Global Edition
PowerPoint slides by Jeff Heyl
5
Outline
Ø Global Company Profile: Regal Marine
Ø Goods and Services Selection
Ø Generating New Products
Ø Product Development
Ø Issues for Product Design
Ø Product Development Continuum
Outline - Continued
Ø Defining a Product
Ø Documents for Production
Ø Service Design
Ø Application of Decision Trees to Product
Design
Ø Transition to Production
▶ Global market
▶ 3-dimensional CAD system
▶ Reduced product development time
▶ Reduced problems with tooling
▶ Reduced problems in production
▶ Assembly line production
▶ JIT
Regal Marine
Seminar Learning Objectives
5.1 Define product life cycle
5.2 Describe a product development system
5.3 Build a house of quality
5.4 Explain how time-based competition is
implemented by OM
By the end of this seminar you should
be able to :
Learning Objectives
5.5 Describe how goods and services are
defined by OM
5.6 Describe the documents needed for
production
5.7 Explain how the customer participates in
the design and delivery of services
5.8 Apply decision trees to product issues
When you complete this chapter you
should be able to :
Ø Organizations exist to provide goods or
services to society
Ø Great products are the key to success
Ø Top organizations typically focus on core
products
Ø Customers buy satisfaction, not just a
physical good or particular service
Ø Fundamental to an organization's strategy
with implications throughout the operations
function
Goods and Services Selection
Ø Limited and predicable life cycles requires
constantly looking for, designing, and
developing new products
Ø Utilize strong communication among
customer, product, processes, and suppliers
Ø New products generate substantial revenue
Goods and Services Selection
Goods and Services Selection
Figure 5.1
The higher the percentage of
sales from the last 5 years, the
more likely the firm is to be a
leader.
50% –
40% –
30% –
20.
London School of International Business offers online Advance Diploma in Computing and Information Technology (240 credits) in just 8 months.
Get in touch with us at www.LSIB.co.uk via Live Chat.
Pay fee in easy flexible instalments:
Monthly / Quarterly or half yearly
Payment can be made online using credit / debit card
You can also pay through bank transfer/ EFT
Extra 5% discount available for those paying in full.
London School of International Business offers online Diploma in Business and Marketing Strategy (SCQF Level 11/ RQF Level 7) (Standard Mode) in just 8 months.
Get in touch with us at www.LSIB.co.uk via Live Chat.
Pay fee in easy flexible instalments:
Monthly / Quarterly or half yearly
Payment can be made online using credit / debit card
You can also pay through bank transfer/ EFT
Extra 5% discount available for those paying in full.
London School of International Advance Diploma in Health and Social Care Management (240 credits) only in just 8 months.
Get in touch with us at www.LSIB.co.uk via Live Chat.
Pay fee in easy flexible instalments:
Monthly / Quarterly or half yearly
Payment can be made online using credit / debit card
You can also pay through bank transfer/ EFT
Extra 5% discount available for those paying in full.
These qualifications are aimed at learners entering the Digital Marketing sector as well as those already working in these areas who are looking to renew their skills with formal training.
Introduction to AI for Nonprofits with Tapp NetworkTechSoup
Dive into the world of AI! Experts Jon Hill and Tareq Monaur will guide you through AI's role in enhancing nonprofit websites and basic marketing strategies, making it easy to understand and apply.
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
Acetabularia Information For Class 9 .docxvaibhavrinwa19
Acetabularia acetabulum is a single-celled green alga that in its vegetative state is morphologically differentiated into a basal rhizoid and an axially elongated stalk, which bears whorls of branching hairs. The single diploid nucleus resides in the rhizoid.
Biological screening of herbal drugs: Introduction and Need for
Phyto-Pharmacological Screening, New Strategies for evaluating
Natural Products, In vitro evaluation techniques for Antioxidants, Antimicrobial and Anticancer drugs. In vivo evaluation techniques
for Anti-inflammatory, Antiulcer, Anticancer, Wound healing, Antidiabetic, Hepatoprotective, Cardio protective, Diuretics and
Antifertility, Toxicity studies as per OECD guidelines
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
Embracing GenAI - A Strategic ImperativePeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...Levi Shapiro
Letter from the Congress of the United States regarding Anti-Semitism sent June 3rd to MIT President Sally Kornbluth, MIT Corp Chair, Mark Gorenberg
Dear Dr. Kornbluth and Mr. Gorenberg,
The US House of Representatives is deeply concerned by ongoing and pervasive acts of antisemitic
harassment and intimidation at the Massachusetts Institute of Technology (MIT). Failing to act decisively to ensure a safe learning environment for all students would be a grave dereliction of your responsibilities as President of MIT and Chair of the MIT Corporation.
This Congress will not stand idly by and allow an environment hostile to Jewish students to persist. The House believes that your institution is in violation of Title VI of the Civil Rights Act, and the inability or
unwillingness to rectify this violation through action requires accountability.
Postsecondary education is a unique opportunity for students to learn and have their ideas and beliefs challenged. However, universities receiving hundreds of millions of federal funds annually have denied
students that opportunity and have been hijacked to become venues for the promotion of terrorism, antisemitic harassment and intimidation, unlawful encampments, and in some cases, assaults and riots.
The House of Representatives will not countenance the use of federal funds to indoctrinate students into hateful, antisemitic, anti-American supporters of terrorism. Investigations into campus antisemitism by the Committee on Education and the Workforce and the Committee on Ways and Means have been expanded into a Congress-wide probe across all relevant jurisdictions to address this national crisis. The undersigned Committees will conduct oversight into the use of federal funds at MIT and its learning environment under authorities granted to each Committee.
• The Committee on Education and the Workforce has been investigating your institution since December 7, 2023. The Committee has broad jurisdiction over postsecondary education, including its compliance with Title VI of the Civil Rights Act, campus safety concerns over disruptions to the learning environment, and the awarding of federal student aid under the Higher Education Act.
• The Committee on Oversight and Accountability is investigating the sources of funding and other support flowing to groups espousing pro-Hamas propaganda and engaged in antisemitic harassment and intimidation of students. The Committee on Oversight and Accountability is the principal oversight committee of the US House of Representatives and has broad authority to investigate “any matter” at “any time” under House Rule X.
• The Committee on Ways and Means has been investigating several universities since November 15, 2023, when the Committee held a hearing entitled From Ivory Towers to Dark Corners: Investigating the Nexus Between Antisemitism, Tax-Exempt Universities, and Terror Financing. The Committee followed the hearing with letters to those institutions on January 10, 202
Azure Interview Questions and Answers PDF By ScholarHat
retail.pdf
1. Pearson
BTEC Level 2 and 3
Award/Certificate/Diploma
in Retail Knowledge
Specification
BTEC Specialist qualification
First teaching September 2010
Issue 7: June 2016
3. Summary of Pearson BTEC Level 2 and 3
Award/Certificate/Diploma in Retail Knowledge
specification Issue 7 changes
Summary of changes made between previous issue and this
current issue
Page/section
number
All references to QCF have been removed throughout the specification
Definition of TQT added Section 1
Definition of sizes of qualifications aligned to TQT Section 1
Credit value range removed and replaced with lowest credit value for
the shortest route through the qualification
Section 2
TQT value added Section 2
GLH range removed and replaced with lowest GLH value for the
shortest route through the qualification
Section 2
Reference to credit transfer within the QCF removed Section 5
QCF references removed from unit titles and unit levels in all units Section 12
Guided learning definition updated Section 12
Earlier issue(s) show(s) previous changes.
If you need further information on these changes or what they mean, contact us via our website
at: qualifications.pearson.com/en/support/contact-us.html.
4.
5. Contents
Purpose of this specification 1
1 Introducing BTEC Specialist qualifications 2
What are BTEC Specialist qualifications? 2
Sizes of Specialist qualifications 2
2 Qualification summary and key information 3
Qualification Number and qualification title 6
Qualification objectives 6
Apprenticeships 7
Relationship with previous qualifications 7
Progression opportunities through Pearson qualifications 7
Industry support and recognition 7
Relationship with National Occupational Standards 7
3 Qualification structures 8
Pearson BTEC Level 2 Award in Retail Knowledge 8
Pearson BTEC Level 2 Certificate in Retail Knowledge 9
Pearson BTEC Level 2 Diploma in Retail Knowledge 13
Pearson BTEC Level 3 Award in Retail Knowledge 17
Pearson BTEC Level 3 Certificate in Retail Knowledge 19
Pearson BTEC Level 3 Diploma in Retail Knowledge 22
4 Assessment 26
5 Recognising prior learning and achievement 27
Recognition of Prior Learning 27
General resource requirements 28
Specific resource requirements 28
7 Centre recognition and approval 30
Approvals agreement 30
8 Quality assurance of centres 31
9 Programme delivery 32
10 Access and recruitment 33
11 Access to qualifications for learners with disabilities or
specific needs 34
12 Units 35
Unit title 35
Unit reference number 35
Level 35
6. Credit value 35
Guided learning hours 35
Unit aim 35
Essential resources 35
Learning outcomes 35
Assessment criteria 36
Unit amplification 36
Information for tutors 36
Unit 1: Understanding Customer Service in the Retail Sector 37
Unit 2: Understanding the Retail Selling Process 43
Unit 3: Understanding how Individuals and Teams Contribute to the
Effectiveness of a Retail Business 49
Unit 4: Understanding how a Retail Business Maintains Health and Safety
on its Premises 56
Unit 5: Understanding Retail Consumer Law 62
Unit 6: Understanding Security and Loss Prevention in a Retail Business68
Unit 7: Understanding the Handling of Customer Payments in a Retail
Business 73
Unit 8: Understanding the Control, Receipt and Storage of Stock in a
Retail Business 79
Unit 9: Understanding Visual Merchandising for Retail Business 85
Unit 10: Understanding Fashion Retail Personal Shopping and Styling 91
Unit 11: Understanding Fashion Trends and Forecasting 97
Unit 12: Understanding the Fashion Retail Market 103
Unit 13: Understanding the Evolution of the Beauty Retailing 109
Unit 14: Understanding the Retail Sale of Skin Care Products 115
Unit 15: Understanding the Retail Sale of Perfumery Products 121
Unit 16: Understanding the Retail Sale of Cosmetics 127
Unit 17: Understanding the Retail Sale of the Nail Care Products 133
Unit 18: Understanding the Retail Sale of Beauty Products 140
Unit 19: Understanding the Storage, Monitoring and Replenishment of
Fresh Produce in a Retail Outlet 147
Unit 20: Understanding the Storage, Monitoring and Replenishment of
Chilled Food Items in a Retail Outlet 152
Unit 21: Understanding how Retailers Sell National Lottery Products and
Services 157
Unit 22: Understanding the Features of Different Types of Alcoholic
Beverages Sold in Retail Outlets 162
Unit 23: Understanding how Retailers Operate Home Delivery Services for
Newspapers and Magazines 168
Unit 24: Understanding how Stocks of Newspapers and Magazines are
Controlled in Retail Outlets 174
Unit 25: Understanding Plant Nomenclature, Terminology and
Identification 179
Unit 26: Understanding Customer Service in the Retail Sector 185
7. Unit 27: Understanding the Management of Risks to Health and Safety on
the Premises of a Retail Business 191
Unit 28: Understanding Security and Loss Prevention in a Retail Business198
Unit 29: Understanding how the Smooth Operation of a Payment Point is
Maintained 205
Unit 30: Understanding the Retail Selling Process 212
Unit 31: Understanding the Management of Stock in a Retail Business 220
Unit 32: Understanding the Development of Personal and Team
Effectiveness in a Retail Business 227
Unit 33: Understanding how the Effectiveness of Store Operations can be
Improved 236
Unit 34: Understanding the Control of Pests and Diseases Which May
Affect Plants in a Retail Outlet 243
Unit 35: Understanding the Nature, Uses and Importance of Product
Information in a Retail Outlet Selling Gardening Products 250
Unit 36: Understanding the Management of Delivery of Plants into a Retail
Business 257
Unit 37: Understanding how the Growth and Development of Plants is
Promoted and Monitored in a Retail Outlet 263
Unit 38: Understand how to Approach Work-Based Projects within Retail
Business 271
Unit 39: Underage Sales Prevention for Retail And Licensed Premises 276
Unit 40: The Principles of Food Safety for Retail 282
Unit 41: Understanding how to Maintain the Confidentiality and Security of
Customer Data Held Online 288
Unit 42: Understanding the Use of In-Store Web-Based Facilities in
Promoting Retail Sales 294
Unit 43: Understanding Environmental Sustainability in the Retail Sector300
13 Further information and useful publications 310
14 Professional development and training 311
Annexe A 312
Mapping with National Occupational Standards 312
Annexe B 321
Onscreen multiple-choice question testing 321