Retail Salesmanship Presentasi
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This document from LafargeHolcim Indonesia discusses retail salesmanship and basic selling skills. It is intended for internal use by PT Holcim Indonesia Tbk only and may not be reproduced or transmitted without permission from the company. The document covers retail sales techniques and basic sales strategies.
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Retail sales training
The document provides an overview of the four phases of the retail sales process:
1. Greeting - Establish a positive connection with customers through a genuine smile and greeting without pressuring for a sale. Ask open-ended questions to understand customer needs.
2. Qualifying - Use probing questions to uncover the customer's problem and needs in order to prescribe the right solution. Convert needs into wants that the product can fulfill.
3. Presentation - Highlight product benefits using features and how they address customer needs. Present at least two benefits for every feature using techniques like FAB (Feature-Action-Benefit). Be prepared for objections by validating concerns and returning to benefits.
4.
Second Quarter 2016 Results
- LafargeHolcim reported a 6% increase in adjusted operating EBITDA for Q2 2016 compared to the same period in 2015 on a like-for-like basis. The company exceeded its CHF 3.5 billion divestment target and profitability improved due to effective pricing strategies, cost discipline, and synergies from the merger. The outlook for 2016 was confirmed.
Retail sales training
retail sales training, selling skills, sales training, sales training in india, sales training india, training for sales
Salesmanship
This document provides information about salesmanship and personal selling. It defines salesmanship as the process of assisting and persuading prospective customers to purchase a product or service. Personal selling is described as an oral presentation to prospective customers to make a sale. The document discusses various concepts related to salesmanship including the AIDA model, types of sales executives, theories of personal selling, the selling process, and how to handle objections from customers. It emphasizes that salesmanship is an important skill that benefits producers, customers, salespeople, and society.
Retail Selling Techniques
The document provides guidance on retail selling techniques and skills. It discusses the importance of understanding customer expectations and needs. It introduces the AIDA technique for generating customer attention, interest, desire and action. Key steps in the selling process are outlined, including pre-sale preparation, opening the sale, progressing the sale through needs analysis, sales presentation, handling objections, and building post-sale relationships. Customers' motivations must be understood to effectively match products and benefits.
Retail selling skills
The document discusses the key skills needed for successful retail selling. It emphasizes the importance of environmental management, personal management, service management, and complaints handling to convert customers. Some essential skills discussed include building rapport, suggestive selling, maintaining confidence, flexibility, and perseverance through challenges. The document stresses treating customers as the top priority and finding ways to satisfy their needs.
Recommended
Retail sales training
The document provides an overview of the four phases of the retail sales process:
1. Greeting - Establish a positive connection with customers through a genuine smile and greeting without pressuring for a sale. Ask open-ended questions to understand customer needs.
2. Qualifying - Use probing questions to uncover the customer's problem and needs in order to prescribe the right solution. Convert needs into wants that the product can fulfill.
3. Presentation - Highlight product benefits using features and how they address customer needs. Present at least two benefits for every feature using techniques like FAB (Feature-Action-Benefit). Be prepared for objections by validating concerns and returning to benefits.
4.
Second Quarter 2016 Results
- LafargeHolcim reported a 6% increase in adjusted operating EBITDA for Q2 2016 compared to the same period in 2015 on a like-for-like basis. The company exceeded its CHF 3.5 billion divestment target and profitability improved due to effective pricing strategies, cost discipline, and synergies from the merger. The outlook for 2016 was confirmed.
Retail sales training
retail sales training, selling skills, sales training, sales training in india, sales training india, training for sales
Salesmanship
This document provides information about salesmanship and personal selling. It defines salesmanship as the process of assisting and persuading prospective customers to purchase a product or service. Personal selling is described as an oral presentation to prospective customers to make a sale. The document discusses various concepts related to salesmanship including the AIDA model, types of sales executives, theories of personal selling, the selling process, and how to handle objections from customers. It emphasizes that salesmanship is an important skill that benefits producers, customers, salespeople, and society.
Retail Selling Techniques
The document provides guidance on retail selling techniques and skills. It discusses the importance of understanding customer expectations and needs. It introduces the AIDA technique for generating customer attention, interest, desire and action. Key steps in the selling process are outlined, including pre-sale preparation, opening the sale, progressing the sale through needs analysis, sales presentation, handling objections, and building post-sale relationships. Customers' motivations must be understood to effectively match products and benefits.
Retail selling skills
The document discusses the key skills needed for successful retail selling. It emphasizes the importance of environmental management, personal management, service management, and complaints handling to convert customers. Some essential skills discussed include building rapport, suggestive selling, maintaining confidence, flexibility, and perseverance through challenges. The document stresses treating customers as the top priority and finding ways to satisfy their needs.
Sample Sales Training PPT
The document discusses creating customer success through business development tactics and skills. It addresses establishing personal commitments to customers, balancing emotional and critical thinking skills, maintaining the right beliefs when interacting with customers like putting the customer's needs first and checking one's ego, and prioritizing relationships and time with customers. The goal is to understand customers, solve their problems, and ensure initiatives are aligned with business objectives.
Sales Training
The document discusses planning, developing, and evaluating sales training programs. It provides details on:
1) Assessing training needs through interviews, surveys, and performance metrics to establish objectives and budget.
2) Determining appropriate training content, such as product knowledge, selling skills, and industry topics, and allocating time across these areas.
3) Delivering training through various methods like classroom, role plays, and on-the-job training.
4) Evaluating training impact through measuring reactions, learning, behavior changes, and business results.
Basic sales training
The document provides training for salespeople on sales techniques. It discusses the importance of planning, introducing oneself professionally to prospects, demonstrating products effectively, and closing the sale. It emphasizes appearance, manners, attitude, knowing the products and customers, and having a goal of earning as much as possible through hard work. The 5 basic steps to success are outlined as planning, introduction, presentation, demonstration, and closing.
Basic selling skills
Here are some effective ways to respond to compliments:
- Thank the customer sincerely for the feedback. Express genuine appreciation for their perspective.
- Ask a follow up question to better understand what aspects of your company or product they value. This continues the positive discussion.
- Consider sharing a related anecdote or example that illustrates your commitment to meeting customer needs. Keep it brief.
- Redirect the conversation back to understanding the customer's specific requirements and how you may help further. Compliments are opportunities, not ends in themselves.
- Make a mental note of what was complimented so you can reinforce those strengths going forward. Customer feedback helps improve service.
The goal is to acknowledge the compliment
Professional basic selling skills
Hi All,
Now you can download my Presentation easily. I changed my Privacy setting.. I wish I can make more presentations for the young salesmen, but I am so busy these days and couldn't reply everyone who need my presentation. So here you can download now and present it to your teams etc.
Regards,
Shahzad Chohan
3 Things Every Sales Team Needs to Be Thinking About in 2017
Thinking about your sales team's goals for 2017? Drift's VP of Sales shares 3 things you can do to improve conversion rates and drive more revenue.
Read the full story on the Drift blog here: http://blog.drift.com/sales-team-tips
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Sample Sales Training PPT
The document discusses creating customer success through business development tactics and skills. It addresses establishing personal commitments to customers, balancing emotional and critical thinking skills, maintaining the right beliefs when interacting with customers like putting the customer's needs first and checking one's ego, and prioritizing relationships and time with customers. The goal is to understand customers, solve their problems, and ensure initiatives are aligned with business objectives.
Sales Training
The document discusses planning, developing, and evaluating sales training programs. It provides details on:
1) Assessing training needs through interviews, surveys, and performance metrics to establish objectives and budget.
2) Determining appropriate training content, such as product knowledge, selling skills, and industry topics, and allocating time across these areas.
3) Delivering training through various methods like classroom, role plays, and on-the-job training.
4) Evaluating training impact through measuring reactions, learning, behavior changes, and business results.
Basic sales training
The document provides training for salespeople on sales techniques. It discusses the importance of planning, introducing oneself professionally to prospects, demonstrating products effectively, and closing the sale. It emphasizes appearance, manners, attitude, knowing the products and customers, and having a goal of earning as much as possible through hard work. The 5 basic steps to success are outlined as planning, introduction, presentation, demonstration, and closing.
Basic selling skills
Here are some effective ways to respond to compliments:
- Thank the customer sincerely for the feedback. Express genuine appreciation for their perspective.
- Ask a follow up question to better understand what aspects of your company or product they value. This continues the positive discussion.
- Consider sharing a related anecdote or example that illustrates your commitment to meeting customer needs. Keep it brief.
- Redirect the conversation back to understanding the customer's specific requirements and how you may help further. Compliments are opportunities, not ends in themselves.
- Make a mental note of what was complimented so you can reinforce those strengths going forward. Customer feedback helps improve service.
The goal is to acknowledge the compliment
Professional basic selling skills
Hi All,
Now you can download my Presentation easily. I changed my Privacy setting.. I wish I can make more presentations for the young salesmen, but I am so busy these days and couldn't reply everyone who need my presentation. So here you can download now and present it to your teams etc.
Regards,
Shahzad Chohan
3 Things Every Sales Team Needs to Be Thinking About in 2017
Thinking about your sales team's goals for 2017? Drift's VP of Sales shares 3 things you can do to improve conversion rates and drive more revenue.
Read the full story on the Drift blog here: http://blog.drift.com/sales-team-tips
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3 Things Every Sales Team Needs to Be Thinking About in 2017
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Retail Salesmanship Presentasi
- 1. © 2016 LafargeHolcim Indonesia Retail Salesmanship Basic Selling Skill 2016 HOLCIM INDONESIA All rights reserved The documents following this cover page are designed and prepared for internal PT Holcim Indonesia Tbk use only. No part of this publication may be reproduced, stored in a retrieval system, used in a spreadsheet, or transmitted in any form or by any means - electronic, mechanical, photocopying, recording, or otherwise - without permission of PT Holcim Indonesia Tbk Retail Salesmanship, 2016-06-10 © 2016 LafargeHolcim Indonesia
Editor's Notes
- Ucapan selamat datang disampaikan kepada seluruh peserta dan selamat belajar tentang Keterampilan dasar seorang sales Perkenalkan diri Anda sebagai Facilitator dan tim yang terlibat selama training berlangsung