RESUME_razak_2015
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Muhammad Razak bin Abdullah is a Malaysian citizen seeking employment with over 18 years of experience in managerial roles including sales, customer service, and management. He has worked in the airline industry, retail, and has 7 years experience managing branches in Indonesia. He is skilled in Microsoft Office, networking, and has a strong work ethic with the ability to work well under pressure or independently to achieve goals.
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- 1. RESUME MUHAMMAD RAZAK BIN ABDULLAH Personal : Address 611,Lorong 13C, Taman Malihah JalanMatang, 93050 Kuching.Sarawak Nationality Malaysia Sex Male Date of Birth 5 March 1973 Status Single Religion Islam(Muslim) I.C No 730305-13-5753 PassportNo K27956030 Tel No +60163699290 Home Tel +6082-640237 Email Muhammad.razak9@gmailcom
- 2. QUALIFICATION 1985 –SRP(SijilRendahPelajaran) –SMK GreenRoadKuching.Sarawak.Malaysia 1991 – SPM(SijilPelajaranMalaysia) -StPatrickKuchingSarawak.Malaysia 1993 – STPM(SijilTinggiPelajaranMalaysia)–S.M.SwastaUtara Miri.Sarawak Malaysia 2000 – DiplomaInBusinessAdministrationandLCCIDiplomaInBusinessAdministration - King’sBusinessInstitute ( SEGI) Kuching.Sarawak.Malaysia EMPLOYMENT June 1996 – August2000 TRANSMILE AIRSDN BHD KuchingInternational Airport ( AsstOfficerAsGroundCustomerService ) Responsibilityheld ChecklistInboundAndOutboundCargoanddeclarationforcustom 3 document,monitorbaggage CheckinCounter, CustomerService Handlingcomplaint andRequests.Monitoringstaff handlingAircraft insecurity procedure,briefing staff and make dutyroaster. October 2000-March 2007 GAYA EVOLUSISDN BHD KuchingHQ PT GAYA EVOLUSIPRIMA PontianakAndJakartaBranch ( OperationManagerCumAreaManager ) Responsibilityheld Tourism, RecruitmentandForeignworker forsalesandmarketing, Manage HQ and branch at PontianakandJakarta, Indonesia, monthlyreport, Minimizebudgetandsalestargetnotlessthan80%. follow businessprocedure,meet height classorVIP customer, solved problem,deal withSarawakgovernmentandIndonesia government,Handle complaint,request,quotationandproposal, staff recruitment, trainingandinterview,discipline andtime management.
- 3. 1 July2007-30 November2011 THE STORE HYPERMARKET SDN BHD (TreasuryandCustomerService AndDept Manager) Responsibilityheld Handlingaccountof cashiering,floorfloat,dailyreportof sales collection,securityandmonitorCCTV, Bank inprocedure,print departmentsalesreport,manage customerService Departmentand Counter, handle complaint,requestandquotation,update VIP memberandnew memberforredeempointandpromotion, interview, TrainingandRecruitmentStaff,discipline andtime management 1 Dec 2011- 30 April 2015 SENHENG ELECTRIK SDN BHD Sacc Mall Branch ( Branch Manager,SalesAndCustomerService Groupof Manager) Responsibilityheld Manage branch,Achieve Target,monitorIn andOut bound Stock. Salesaccountand documentation, weeklyandmonthlyreport, HandlingComplaintand Request. Productdisplayandpromotion, monitorcashier,bankinand dailyreportof sales,securityandCCTV monitor,floorsafetyandcleaners,monitorVIPandnew memberfor promotionandredeempoint,Staff recruitment,Trainingand interview,staff personal targettoachieve branchtarget,discipline and time management. ( contract position) EXPERIENCE VALUE : Overall is18 yearsexperience managerial position andmore than 13 yearsin salesmanager,customerservice andmanagementlevel, 5 yearsinairlinesindustry,more than8 years inretail and 7 Years experience workingatIndonesiaBranch.Understandingthe culture, Human Thinkingandcan speak Indonesia. Skill and Interest : Able toworkas teamand wearingtolearn Highsense of responsibility. Able toworkunderpressure,focused,persistent, Self-motivated,fastlearner,alerttochange,alsowillingtowork Extra hoursto achievinggoal. Computer: Microsoftword, Networking, excel word Interest: Football,Fishingandcollectingstem. Other : Willingrelocate anyBranchat Malaysia,IndonesiaandThailand ExpectedSalary: Nego