1. Jakarta, February 2016
Attention To:
Human Resources Department
Dear Sir/Madam,
Based on the info of job vacancy in Your company, on this good opportunity, I would like to
apply a job in Your company. My name is Isye Rosida Khaila, 25 years old, female, energetic
and healthy. I am a English Language Programme and graduated from Indraprasta PGRI
University on December 2011 with GPA 3.34.
My personality as a hard worker and fast learner type of person that will bring benefits to your
company. I really hope if you could give me the opportunity to work at your company.
Herewith I enclose my curriculum vitae, which will give details of my qualifications.
I hope my qualifications and experience can be used as material for your consideration.
Sincerely yours,
Isye Rosida Khamila

2. CURRICULUM VITAE
PERSONAL DATA
• Name : Isye Rosida Khamila
• Place and Birth of date : Tasikmalaya, April 06th
1988
• Address : Jln.Swadaya I Rt 13/ Rw 10 No.53
Pasar-Minggu, JAK-SEL
• Phone : 0856 765 8741
• Religion : Moslem
• Status : Married
FORMAL EDUCATION
• SDN 01 JAKARTA - SELATAN : 2000
• SLTPN 227 JAKARTA - SELATAN : 2003
• SMU SULUH JAKARTA - SELATAN : 2006
• UNIVERSITAS INDRAPRASTA PGRI : 2011
WORK EXPERIENCE
April 2014 - April 2016
PT. RAKUTEN BELANJA ONLINE as Transaction Management
Job Description :
• Taking care of reconcile data of Bank Transfer to process validation of every Order Number.
• Catching up of Paid Rate based on daily Order Number and GMS
• Maintenance email of payment confirmation to reduce unidentify payment.
• I am responsible for all client needs ( especially with payment issue ) and deal with question , request an offer
clients from inbound email and inbound calls.
• Handle all client complaints and resolve then as quickly as possible.
• Minimize customer complaints.
• Maximize satisfaction service level related to inbound emails on our sistem.
• Responsible for Transaction Management reports team.
Sep 2012 – April 2014:
PT. PLAZA AUTO PRIMA (PLAZA TOYOTA) as Service Advisor
Job Description : Administrasi asuransi, registrasi, collect data, pembuatan SPK, estimasi biaya, follow
up ke asuransi, workshop dan customer, kontrol kinerja pada workshop.
Feb 2010 – Sep 2012 : :
PT. ARYA GROUP (ERHA CLINIC INDONESIA) as Payment Service and Registration

3. Job Description : Administration, serve the patients for payment of them consultation or action and serve
the patients for buy the product. And than input a new data patients for consultation or action.
Dec 2008 – Sep 2009 : :
PT. QUADRA INTEGRATED COMMUNICATION as Telemarketing
Job Description : Invite any companies / individuals to attend a product launch or launching a program
created by a particular vendor.
Apr 2007 – Nov 2008 : :
MANAGEMENT REFLEX (EO PERTAMINA) as Female Presentre
Job Description : Provide information to customers about the repair service gas station and function of
fuel oil. And give merchandise for the customers if they bought a Pertamax Gasoline.
Jun 2006 - Feb 2007 : :
PT. CIPTA MULTI USAHA PERKASA as Customer Service
Job Description : Serve the customer about problems of its products and provide information contained in
the application of these products.