This document is Jennifer Mitchell's resume. It summarizes her experience and qualifications for business analysis, project management, and customer service roles. She has over 15 years of experience in these fields, including positions at Rite Aid, American Specialty Health Plans, Commercial Credit/CitiFinancial, and PHEAA/Student Loan Servicing Center. Her skills include project management, report preparation, writing, presenting, MS Office applications, customer service, business impact analysis, and compliance.