Apoorva M Rao has over 4 years of experience in customer grievance handling and providing email support to customers of SBI Credit Cards at GE-SBI. She has a Bachelor's degree in Economics from Mumbai University and is skilled in communication, teamwork, and adapting to new environments. In her current role as Senior Customer Executive since 2015, she handles nodal cases and provides non-voice email support to customers.

1. Apoorva M Rao
Mobile:+91-9790756219 Tel. (Res) +91-44-26403444 Email: apoorva.rao7@gmail.com
PROFESSIONAL PROFILE
An economics graduate with Mumbai University with four years’ experience in the Credit Card division of
GE-SBI, a JV between GE Capital & SBI. The work involved handling customer grievance and providing
end to end resolution related to their queries with regards to SBI Credit Card through E-Mail Support.
AREAS OF EXPOSURE
Customer Grievance Handling
Handled Nodal Cases
Non Voice(E-Mail Support)
ORGANISATIONAL EXPERIENCE
November 2015 to till date – Senior Customer Executive
April 2012 to November 2015 – Associate and Executive
KEY STRENGTHS
 Possess good communication and interpersonal skills
 Excellent Team Player
 Ability to adapt to new environments


2. PASSIONS
 Singing and Music
 Travelling
EDUCATIONAL QUALIFICATIONS
 B A Economics – Mumbai University (2009)
PERSONAL DETAILS
Date of Birth : 22nd
April 1989
Present Address : 151/74, First Floor, Vellalla Street, Purasawalkam, Chennai – 600 084
Languages Known : Hindi, Marathi, Tamil, English and French
Marital Status : Married