Resume MC
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Michelle Carlson has over 22 years of experience in customer service, accounts receivable, and logistics. She is currently a Traffic Coordinator at AMKUS, Inc where she is responsible for pricing inquiries, managing customer support, and planning national and international dealer meetings. Previously she held roles in banking including as a Personal Banker and Proof Department Supervisor. She is proficient in Microsoft Office, accounting systems, and freight tracking software.
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- 1. Michelle R. Carlson 1559 Farmside Lane Bolingbrook, Illinois 60490 630-301-0748 mikgencar@aol.com Executive Summary Highlymotivatedself-starter,drivenbyacommitmenttocontinuouslyseekopportunitiesto grow andstrengthenthe environmentaroundme.Resultsorientedleaderwith22 yearsof experience inAccountsReceivable,CustomerAccountManagementandLogistics. Actively seeksadditionalresponsibilities.Resolvesproblemsquicklyandefficientlywhileworkingwell in botha teamand individual setting. Experience 1993-Present AMKUS,Inc. DownersGrove,IL CustomerService/ Traffic Coordinator(1998-Present) Responsible forpricingandquotationinquiriestoDealerships,OEM(Original EquipmentManufacturer),GovernmentSalesandDirectCustomers Responsible formanagingthe CustomerService Department.Activitiesinclude managingall customersupport,openordermeetingscheduleswithCustomer Service,ProductionandAssemblyDepartments,phoneinquiries,customertechnical support,orderreviewandentering,deliveryof orders/pickingticketstoshipping department,managing pickingandshipping/freightprotocol Technical supportforProductionandRepairManagers Enteringof shipmentinventorychanges Generatingcustomerinvoicesandstatements TroubleshootingandimplicatingQ/A foranyorder/invoicingdiscrepanciesand institutingcorrectiveactionforISOprocedure directives Initiatingall receivable follow upincludingweeklyreportstoVP,NationalandRegional SalesManagers Managing all AccountsReceivables Coordinatinganynecessarycollectionactivity,arrangingpaymentplansandpromissory notesif applicable. Managing all inboundandoutboundtraffic bothInternational andDomestic Evaluatinganddeterminingfreightcompanies,all trafficfollow-upandtracking DomesticandInternational shipping Maintainingrelationshipswithcarriersbyarrangingquarterlymeetingstoassess service,ratesandcompatibility,approvalof all shippinginvoicesandpayment Planning,overseeingbi-yearlyNational andInternationalDealerMeetingincluding evaluatinganddecidinghotel andmeetingaccommodations,comparingquotesand amenities,planningtravel arrangementsandreservationsfor70domesticand20 international dealerships. Providingcustomerservice andtechnical supportattrade shows ProficientinMicrosoft Word,Excel,Outlook,SBTAccountingSystems includingInventoryControl andWarehousingfunctions,InternetFreight Quotations,TrackingandOverview
- 2. Michelle Carlson AMKUS,Inc. CustomerServiceRepresentative(1993-1998) Responsible forphone customerservice,orderentryandinvoicing. Data entrysupportfor Production,AssemblyandRepairManagers Reportingreceivable agingtoCustomerService Coordinator 1990-1993 NBD Bank (Woodridge Branch) Personal Banker (1990-1993) Open New Accounts Customer support for balancing and account concerns Managing IRA/CD Rollovers, CD Maturity and Re-deposits Phone inquiries Leading Saturday Personal Banking Meetings for new promotions, department changes and weekly recap 1989-1990 Gary Wheaton Bank (Wheaton Branch) Proof Department Supervisor (1989-1990) Proofing/Micro-Encoding daily transactions Making and managing proofing schedule Overseeing daily accuracy 1987-1989 Freedom Federal Savings Bank (Woodridge Branch) Teller (1987-1989) Drive-thru and Lobby Teller Transactions Deposits Customer Assistance with account concerns and questions Education Valley Lutheran College Preparatory High School St. Charles, IL Diploma Additional Data Certified in High Pressure Hydraulic Repair from attending Biyearly Repair/Maintenance classes at AMKUS, to better ensure an understanding of customer questions and maintenance regulations References Available Upon Request