Alysia S. Frenz is an experienced healthcare professional with a proven record of success in customer service and patient care management. She has over 15 years of experience in various patient access and transfer roles at major hospitals in Florida. Her skills include customer relations, software literacy, scheduling, billing and insurance verification. She is currently pursuing a degree in Health Information Management from Polk State College and holds certifications in healthcare access and as a trainer for new employees.

1. ALYSIA S. FRENZ Phone: (813) 777-8196 | Email:lish0820@gmail.com
Address: 11511 Coventry Grove Circle,Lithia,FL 33547
Qualifications
Experiencedprofessional withaprovenrecordof successinthe managementandimplementationof customer/patient
care inan effective yet alwaysempatheticmanner.Excellentwrittenandoral communicatorwho achievesresults
throughstrong organizational andinterpersonal skills,independentlyandwithinateam.
Skills
 CustomerRelations...natural abilitytocultivateandmaintainaunique rapportwithcustomerwhile
anticipatingtheirpreferences;able tohandle complaintsandconcernsina sensitiveandappropriate
manner.
 Advancedwritingandreadingcomprehensionskills...able toselect,interpretandorganize keyideas;able
to editand/orproofreadwrittentextsothatthe intendedmessage isasclear,concise andaccurate as
possible.
 Highdegree of software literacywithEMR,Invision,BedTracking,SoftMed,Transfer andTransplant
Databases,Precise,DDE,Navinet,AHCA,Availity,Emdeon,Excel,Word,AccessandPowerPoint
Work Experience
OFFICE MANAGER – FishhawkFamilyEyecare –Lithia,FL- 2012 - 2015
 Oversee dailyoperationsof office anditsemployees
 Developandmaintaineffective schedulingprocedure forpatients
 Handle all aspectsof customercare bothin personandoverthe phone inboth a medical and retail sense
 Responsible forupdatingsoftware accordingtoindustrytrendsandtrainingthe staff how tobestutilize it
TRANSFER CENTER SPECIALIST / PHYSICIAN LIAISON – Tampa General Hospital, Tampa,FL- 2007 – 2011
● Departmental Liaisontoall servicesinvolvedinanyaspectof patienttransfers;accommodatedtoattending
physicians'needsand preferencesincommunicatingwhile resolvingdaytodayissuesand/orconflicts
betweenstaff inadiplomaticandstrategicway
● Organize incomingpatienttransfersinacute andemergencysetting,includingclinical documentation,
registration,physicianconferencing,medical necessity/appropriatenessdetermination
● Managementof insurance verificationandpre-certification,includingprojectmanagement
● Certifiedpreceptorof newandexistingemployees,includingclinical staff
● Provide real-time updatestoNursingDirectorsandAdministration
● Highlyskilledandknowledgeable bedcontrol proceduresandprotocols
BILLING AND ENROLLMENT SPECIALIST – Humana, Inc.,Tampa, FL 2006 – 2007
• Coordinationof Medicare plansonbehalf of enrolledandpotentialpatients
• Liaisonwithmembersregardingissues/concernsencounteredwithbilling,EOB'sandbenefits
• Extensivepharmacyandmedical claimproblemsolvingwithbothprovidersandmembers

2. PATIENT ACCESS SPECIALIST – Tampa General Hospital,Tampa,FL2003 – 2005
• Performedall dutiesrelatedtobedcontrol,assignment,isolationrequirements,monitoringneedsandpost-surgical
needs
• Managementof patientinsurance verification,authorization,airtransport,recorddocumentationandregistration
• Provide teamwithreportof hospital-widebedstatus,incomingtransfers,ERadmissionsanddirectadmitsatDailyBed
Briefingmeetings
Education
DEGREE PENDING – PolkState College –Lakeland,FL
Specialization:HealthInformationManagement
Certifications/Licensures
CHAA CREDENTIAL - CertifiedHealthcare AccessAssociate (CHAA) credential.The NationalAssociationof Healthcare
AccessManagement(NAHAM) establishedthe CHAA programtopromote the higheststandardsof patientaccess
servicesthroughthe credentialingof those workingatthe frontlinesof patientaccess
TGH CERTIFIED PRECEPTOR – Responsible fornew andexistingemployee trainingandmentoring